Freeze At Windows Logo (Hang/Lockup) - HP ZBook Studio G 315-ap000 – 15ap099 Maintenance And Service Manual

Windows Advanced Boot Option
Windows 7:
1. Press F8
2. Select Disable automatic restart on system failure to view error messages.
Windows 8:
1. Press F11
2. Select Startup Settings to view error messages.

Freeze at Windows Logo (hang/lockup)

Symptoms
● Has power, light activity, fan spinning
● HP Logo displays briefly
● Attempt to boot to operating system and
freeze/hang at Windows logo
● No response to pressing
lock key
to open the Windows Advanced Boot Option screen.
(System Recovery) to open the Windows Advanced Boot Option screen.
num lock or caps
Possible causes
Conflict of instructions from multiple programs or drivers; installing a new hardware
or program that is not compatible (may also cause a blue screen error—see blue
screen issue).
Common issues and possible solutions 93