AT&T E5927B User Manual page 54

Appendix
Troubleshooting
Incomplete
messages
Difficulty hear-
ing messages
System does
not answer after
correct number
of rings
"CL" flashes
in message
window
System does
not respond
to remote
commands
System does
not record
message
Announcement
message is not
clear
• If a caller leaves a very long message, part of it may be lost when the
system disconnects the call after 4 minutes.
• If the caller pauses for more than 7 seconds, the system stops
recording and disconnects the call.
• If the system's memory becomes full during a message, the system
stops recording and disconnects the call.
• If the the caller's voice is very soft, the system may stop recording
and disconnects the call.
• Press VOLUME
• Make sure that the answering system is on (see page 30).
• If Toll Saver is activated, the number of rings changes to 2 when you
have new messages waiting (see page 34).
• In some cases, the system may be affected by the ringing system
used by the local telephone company.
• If the memory is full or the system is off, the system will answer after
10 rings.
• You need to reset the answering system clock (see page 31).
• Make sure to enter your remote access code correctly (see page 38).
• Make sure you are calling from a touch-tone phone. When you dial a
number, you should hear tones. If you hear clicks, the phone is not a
touch-tone telephone and cannot activate the answering system.
• The answering system may not detect the remote access code while
your announcement is playing. Try waiting until the announcement is
over before entering the code.
• There may be noise or interference on the phone line you are using.
Press dial-pad keys firmly.
• Make sure answering system is on (see page 30).
• Make sure Announcement Only is off.
• When you record your announcement, make sure you speak in a
normal tone of voice, about 9 inches from the base.
• Make sure there is no background noise (TV, music, etc.) while you
are recording.
^
to increase speaker volume.
50