AT&T E5927B User Manual page 52

Appendix
Troubleshooting
My cordless
handset does
not ring when I
receive a call
My calls fade
out or cut in
and out while
I'm using my
cordless hand-
set
• Make sure that the ringer is not turned off. Refer to the section(s) on
ringer selection in this user's manual.
• Make sure the telephone line cord is plugged securely into the base
unit and the telephone jack. Make sure the power cord is securely
plugged in.
• The cordless handset may be too far from the base unit.
• Charge the battery in the cordless handset for at least 16 hours. For
optimum daily performance, return the cordless handset to its base
when not in use.
• You may have too many extension phones on your telephone line to
allow all of them to ring simultaneously. Try unplugging some of the
other phones.
• The layout of your home or office might be limiting the operating
range. Try moving the base to another location, preferably on an
upper floor.
• If the other phones in your home are having the same problem, the
problem is in your wiring or local service. Contact your local tele-
phone company (charges may apply).
• Test a working phone at the phone jack. If another phone has the
same problem, the problem is the phone jack. Contact your local
telephone company (charges may apply).
• Other electronic products can cause interference with your cordless
phone. Try installing your phone as far away as possible from elec-
tronic devices wireless routers, radios, radio towers, pager towers,
cell phones, intercoms, room monitors, televisions, personal comput-
ers, kitchen appliances and other cordless phones.
• Your line cord might be malfunctioning. Try installing a new line cord.
• Re-install the battery pack, and place cordless handset in base cra-
dle.
• Wait for the cordless handset to re-establish its connection with the
base. To be safe, allow up to one minute for this to take place.
• Other electronic products can cause interference with your cord-
less phone. Try installing your phone as far away from the following
electronic devices as possible: wireless routers, radios, radio towers,
pager towers, cell phones, intercoms, room monitors, televisions,
personal computers, kitchen appliances and other cordless phones
• Microwaves operate on the same frequency as your phone. It is nor-
mal to experience static on your phone while the microwave oven
is operating. Do not install this phone in the same outlet or near the
microwave oven.
• If your phone is plugged in with a modem or surge protector, plug
the phone (or modem/surge protector) into a different location. If this
solves the problem, re-locate your phone or modem farther apart
from one another, or use a different surge protector.
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