Cannot Receive Messages - Konica Minolta bizhub C352 User Manual

5
5.3

Cannot Receive Messages

When a document cannot be received, try to correct the problem by referring
to the table below. If the document still cannot be received properly even
after attempting to correct the problem, please contact your service
representative.
!
Detail
When the file format of which is not supported is received, the Network
Fax RX Error Report is printed. For details of the Network Fax RX Error
Report, see page 11-12.
When an Nxx form error code is indicated, refer to page 5-6.
For the troubles such as document jam, paper jam, inferior image quality,
exhausted toner, etc., refer to "User's Guide (Copy Operations)".
Description of
Problem
Cannot receive
No outputs
5-4
Check Points Corrective Actions
Is paper in the If the add paper icon is lit, the machine is out of paper and
machine? received documents are stored in memory. Add paper.
Refer to the "User's Guide (Copy Operations)" for the
procedure for adding paper.
Is paper In case of paper jam, received documents are stored in
jammed in the memory. Removed the jammed paper. Refer to the "Us-
machine? er's Guide (Copy Operations)" for the procedure for cor-
recting paper jams.
Is the machine No mail can be received if the toner has exhausted. Re-
out of toner? place the toner bottle immediately. Refer to the "User's
Guide (Copy Operations)" for the procedure for replacing
the toner bottle.
Is the network Is the network cable disconnected? Check the network
cable connect- cable connection and connect it if it is disconnected.
ed properly?
Are the memory Check the memory and the hard disk to see if there is a
size and the sufficient space left in each of them.
hard disk size When the capacity is getting low, a fax may not be re-
sufficient? ceived or, even if received, it may not be printed.
Hasn't the When the Memory RX is set, print the document received
Memory RX by following the procedure given below.
been set? 1. Press [Box] on the control panel.
2. Press [System User Box].
3. Press [Memory RX User Box].
4. Enter the password and press [OK].
5. Select a document you want to print and press [Print].
6. When the printer completes printing, press [Close].
Troubleshooting
Network Fax