Mercedes-Benz C-Class Operator's Manual page 271

To initiate an emergency call manually:
X
press cover : briefly to open.
Press SOS button ; briefly.
X
The indicator lamp in SOS button ;
flashes until the emergency call is conclu-
ded.
Wait for a voice connection to the
X
Mercedes-Benz Customer Assistance Cen-
ter.
After the emergency call, close cover :.
X
If the mobile phone network is unavailable,
mbrace will not be able to make the emer-
gency call. If you leave the vehicle immedi-
ately after pressing the SOS button, you will
not know whether mbrace placed the emer-
gency call. In this case, always summon assis-
tance by other means.
Roadside Assistance button
To call Roadside Assistance: press Road-
X
side Assistance button :.
This initiates a call to the Mercedes-Benz
Customer Assistance Center.
The indicator lamp in Roadside Assistance
button : flashes while the call is active.
Connecting Call
The
the multifunction display. The audio output
is muted.
If a connection can be made, the
nected
message appears in the multifunction
display.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
R
R
The COMAND/Audio 20 display indicates
that a call is active. During the call, you can
change to the navigation menu by pressing
the NAVI button in COMAND/Audio 20, for
example.
Voice output is not available in this case.
A voice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
From the remote malfunction diagnosis, the
Mercedes-Benz Customer Assistance Center
can ascertain the nature of the problem. In
the Digital Operator's Manual, you will find
information on remote malfunction diagno-
sis.
The Mercedes-Benz Customer Assistance
Center either sends a qualified Mercedes-
Benz technician or makes arrangements for
your vehicle to be transported to the nearest
authorized Mercedes-Benz Center.
You may be charged for services such as
repair work and/or towing.
You can find more information in the separate
mbrace manual.
The system has not been able to initiate a
Roadside Assistance call, if:
R
R
message appears in
This can occur if the relevant mobile phone
network is not available, for example.
Call Con
The
multifunction display.
current location of the vehicle
vehicle identification number
the indicator lamp for Roadside Assistance
call button F is flashing continuously.
no voice connection to the Mercedes-Benz
Customer Assistance Center was estab-
lished.
Call Failed
message appears in the
Features
269
Z