Mercedes-Benz C-Class Operator's Manual page 161

Charging the high-voltage battery (plug-in hybrid vehicles)
Problems with the charging process
Problem
The charge socket flap
cannot be opened.
The high-voltage bat-
tery is not being
charged.
The high-voltage bat-
tery is not charged dur-
ing the charging proc-
ess when connected to
a power socket.
The charging cable con-
nector cannot be
removed from the vehi-
cle socket.
Possible causes/consequences and M Solutions
The charge socket flap is not unlocked.
Unlock the vehicle ( page 89).
X
Y
The SmartKey battery is discharged.
Unlock the vehicle manually using the SmartKey (
X
Unlock the vehicle centrally from the inside (
X
The charge socket flap is unlocked, but the opening mechanism is
jammed.
Lock and unlock the vehicle.
X
If, after that, the opening mechanism is still jammed:
Consult a qualified specialist workshop.
X
A malfunction has occurred during the initialization of the charging
process.
Ensure that the charging cable is connected to the electrical
X
outlet.
Disconnect the charging cable connector from the vehicle
X
socket and plug it back into the vehicle socket.
If the problem persists, consult a qualified specialist workshop.
X
The electrical outlet is faulty.
Have the electrical outlet checked to test if it is functioning
X
properly.
or
Use a different electrical outlet.
X
The snap fastener on the charging cable connector is locked.
Press and hold the button on the charging cable connector. The
X
snap fastener on the vehicle socket is unlocked.
Remove the charging cable connector from the vehicle socket.
X
The snap fastener on the charging cable connector is blocked.
Press and hold the button on the charging cable connector.
X
Try to remove the blockage.
X
159
page 90).
Y
page 92).
Y
Z