Chapter 4: Troubleshooting Guidelines; Introduction; Error Conditions - Avaya 4600 Series Installation Manual

Chapter 4: Troubleshooting Guidelines

Introduction

This chapter describes problems that might occur during installation of the 4600 Series IP
Telephones and possible ways of resolving these problems. For problems that occur during
normal operation, see "Troubleshooting Guidelines" in the 4600 Series IP Telephone LAN
Administrator Guide.
This chapter contains the following sections:
Descriptions of error conditions and methods for resolving them.
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The use of the V I E W option to view system values.
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Error and status messages, and methods for resolving them.
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Error Conditions

There are four areas where installers can troubleshoot problems before seeking assistance
from the system or LAN administrator:
1. Check both the power and Ethernet wiring for the following conditions:
Whether all components are plugged in correctly.
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Check LAN connectivity in both directions to all servers - DHCP, TFTP, HTTP, SIP
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Registration Server, DEFINITY
If the telephone is supposed to be powered from the LAN, ensure that the LAN is
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properly administered and is compliant with IEEE 803.3af.
Ensure that the Ethernet complies with Category 5e wiring.
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/MultiVantage™.
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