Guarantee And Support; Guarantee Restrictions; Troubleshooting - Philips AT941 User Manual

ENGLISH
16
Problem
The shaver does not
shave as well as it used
to.
The shaver does not
work when I press the
on/off button.
The shaver does not
work, although it is
connected to the
mains.
3 Bend the 6 hooks aside and take out the power unit.
Be careful, the hooks are sharp.
4 Remove the rechargeable battery.

Guarantee and support

If you need information or support, please visit www.philips.com/
support or read the separate worldwide guarantee leaflet.

Guarantee restrictions

The shaving heads (cutters and guards) are not covered by the terms of
the international guarantee because they are subject to wear.

Troubleshooting

This chapter summarises the most common problems you could
encounter with the appliance. If you are unable to solve the problem with
the information below, visit www.philips.com/support for a list of
frequently asked questions or contact the Consumer Care Centre in your
country.
Possible cause
The shaving heads are damaged
or worn.
Foam or gel residues clog up
the shaving heads.
Long hairs obstruct the shaving
heads.
You have not inserted the
shaving heads properly.
The rechargeable battery is
empty.
The temperature of the shaver
is too high. In this case, the
shaver does not work.
The shaver is not designed to
be used directly from the mains.
Solution
Replace the shaving heads (see chapter
'Replacement').
Rinse the shaving unit under a hot tap
(see chapter 'Cleaning and maintenance').
Clean the shaving heads one by one
(see chapter 'Cleaning and maintenance').
Make sure that the projections of the
shaving heads fit exactly into the recesses
(see chapter 'Cleaning and maintenance').
Recharge the battery (see chapter
'Charging').
As soon as the temperature of the shaver
has dropped sufficiently, you can switch on
the shaver again.
Recharge the battery (see chapter
'Charging') and disconnect it from the mains.