Understanding System Recovery Options; Recovering Your System - Gateway Desktops User Manual

CHAPTER 11: Recovering Your System

Understanding system recovery options

Recovering your system

Important
If your hard drive has failed and you
cannot restore the software from the
hard drive, contact Gateway Customer
Care for help. For a fee, Customer Care
may be able to provide a set of recovery
discs to restore your computer.
For more help, you can find the Gateway
Customer Care contact information on
the label located on the front or side of
your computer.
118
Most computer problems can be solved by following the information in
"Troubleshooting" on page 159
involve re-installing some or all of the computer's software (also called
recovering or restoring your system). Gateway provides everything you need to
recover your system under most conditions. A backup copy of your operating
system is provided on a CD or DVD, as well as a copy (CD) of your
factory-installed drivers and applications.
We recommend that you make a backup of your factory-installed software as
soon as you get your new Gateway system.
If you are still having problems even after you follow troubleshooting steps, you
can use Microsoft System Restore to roll back your system to a previous
condition when drivers and programs worked correctly.
"Recovering your system using Microsoft System Restore" on page 120
■
describes how to return your system to a previous working condition.
If you are still experiencing problems, you may need to reinstall specific
software, such as a device driver.
"Recovering specific files and software" on page 119
■
install specific, factory-installed software and device drivers.
Finally, in order to recover your system you may need to reinstall everything,
including the operating system, so your computer has its original factory
settings.
"Recovering your system from the hard drive" on page 121
■
completely reinstall the original factory software.
If you have problems with your computer and you need to recover your system,
you can restore specific drivers and programs from a set of recovery discs, roll
back your system to a previous condition when drivers and programs were
working correctly, or reinstall everything from the computer's hard drive.
To selectively restore device drivers or programs, see
■
files and software" on page
- OR -
To recover your system to a previous condition when software and device
■
drivers were working correctly, see
Microsoft System Restore" on page
- OR -
To reinstall everything, see
■
on page 121.
or at gateway.com. Problem-solving may also
119.
"Recovering your system using
120.
"Recovering your system from the hard drive"
www.gateway.com
describes how to
tells how to
"Recovering specific