Gateway 710XL User Manual
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Gateway 710XL User Manual

Gateway 710xl: user guide
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Summary of Contents for Gateway 710XL

  • Page 1 Gateway computer user'sguide Troubleshooting Customizing...

  • Page 3: Table Of Contents

    Gateway model number ........
  • Page 4 Adding icons to the desktop ........
  • Page 5 8 Customizing Your Computer Adjusting the screen and desktop settings ......120 Adjusting the color depth .
  • Page 6 Changing power settings .........132 Changing the power scheme .
  • Page 7 11 Maintaining Your Computer Caring for your computer ......... . . 162 Protecting your computer from viruses .
  • Page 8 Telephone support ..........240 Before calling Gateway Technical Support ......240 Telephone support .

  • Page 9: Checking Out Your Gateway Computer

    Checking Out Your Gateway Computer This chapter introduces you to the basic features of your Gateway computer. Read this chapter to learn: How to identify the features of your computer How to locate your computer’s model and serial number How to locate the Microsoft Certificate of...

  • Page 10: Front

    Chapter 1: Checking Out Your Gateway Computer Front Your computer may contain any of the following components. CD/DVD drive Media card reader Diskette drive Hard drive indicator IEEE 1394 port USB ports Reset button Power indicator Power button www.gateway.com...
  • Page 11 Press this button to turn the power on or off. You can also configure the power button to operate in Standby/Resume mode or Hibernate mode. For more information on changing the power button setting, see “Changing the power scheme” on page 132. www.gateway.com Front ® ® or i.Link “Installing...

  • Page 12: Back

    Chapter 1: Checking Out Your Gateway Computer Back Your computer may contain any of the following components. Power connector Voltage switch PS/2 mouse port PS/2 keyboard port USB ports Serial port USB ports Monitor ports Audio jacks Modem jack www.gateway.com...
  • Page 13 Plug a 10/100 Ethernet network cable into this jack. For more information, see “Learning about the Internet” on page If your optional modem has a telephone jack, plug the cable for a telephone into this jack. www.gateway.com Back “Installing...

  • Page 14: Identifying Your Model

    Important Gateway model number The label on the back of your computer case contains information that identifies your computer model. Gateway Technical Support will need this information if you call for assistance. Gateway serial number You can locate the Gateway serial number: Printed on a white sticker on the back of your computer case.

  • Page 15: Finding Your Specifications

    Help and Support or visit My Computer Info Gateway’s eSupport page at support.gateway.com. The eSupport page also has links to additional Gateway documentation and detailed specifications. For more information, see “Using eSupport” on page...

  • Page 16: Accessories

    Chapter 1: Checking Out Your Gateway Computer Accessories Gateway offers accessories that can help you make the most of using your computer. To order accessories, visit the Accessory Superstore at accessories.gateway.com. Home networking kit With a home networking kit, you can network, or “link”, two or more computers in your home.
  • Page 17 A UPS may also provide protection from power surges. For information about setting up a UPS, see “Setting up an uninterruptible power supply” on page 136. www.gateway.com...
  • Page 18 Chapter 1: Checking Out Your Gateway Computer www.gateway.com...

  • Page 19: Getting Started

    Getting Started Read this chapter to find out how to: Use your computer safely Protect your computer from power source problems Start and turn off your computer Use the keyboard Use the mouse Use the computer display Install peripheral devices...

  • Page 20: Working Safely

    Avoid focusing your eyes on your computer display for long periods of time. Look away from your display occasionally, and try to focus on distant objects. Top of display is not higher than eye level Feet are flat on the floor www.gateway.com Screen is perpendicular to your line of sight...

  • Page 21: Setting Up Your Computer Desk And Chair

    Place your keyboard and mouse at a comfortable distance. You should be able to reach them without stretching. Set paper holders at the same height and distance as the computer display. www.gateway.com Working safely...

  • Page 22: Sitting At Your Computer

    Avoiding discomfort and injury from repetitive strain Vary your activities to avoid excessive repetition. Take breaks to change your position, stretch your muscles, and relieve your eyes. Find ways to break up the work day, and schedule a variety of tasks. www.gateway.com...

  • Page 23: Protecting From Power Source Problems

    UPS, a UPS lets you run your computer long enough to save your work and shut down your computer normally. For more information, see “Setting up an uninterruptible power supply” on page Protecting from power source problems www.gateway.com 136.

  • Page 24: Starting Your Computer

    If you are starting your computer for the first time, follow the on-screen instructions to set up your computer. Turn on any peripheral devices, such as printers or scanners, and see the documentation that came with the device for setup instructions. Power button www.gateway.com...

  • Page 25: Turning Off Your Computer

    If for some reason you cannot use the Turn Off Computer option in Windows to turn off your computer, press and hold the power button for about five seconds, then release it. . The Turn Off Computer dialog box Turn Off Computer www.gateway.com Turning off your computer...

  • Page 26: Restarting (Rebooting) Your Computer

    , then click Task Manager tab, then click the program that is not responding. If your computer does not turn off, press and hold the power button for about five seconds, then release it. www.gateway.com . The Task Manager window...

  • Page 27: Multifunction Keyboard

    Move the cursor up, down, right, or left. Numeric keypad Use these keys to type numbers when the numeric keypad ( turned on. Function keys Navigation keys Application , or (Explorer utility). www.gateway.com Multifunction keyboard Indicators Directional Numeric keys keypad keys are activated. CROLL...

  • Page 28: Special-Function Buttons

    Start or pause the play of the CD or DVD. Stop the play of the CD or DVD. Move to the next CD track or DVD chapter. Decrease the volume. Increase the volume. Turn off all sound. Open the My Documents folder. Open online help. www.gateway.com Search Internet...
  • Page 29 Icons Special-function buttons E-mail Search Internet Press to... Open your e-mail program. Open online search. Open your Web browser. www.gateway.com Multifunction keyboard...

  • Page 30: Mouse

    You can use the left and right buttons on the mouse to select objects on the display. You can use the scroll wheel on the mouse to move through a document. This feature is not available in all programs. Right button Scroll wheel Left button www.gateway.com...

  • Page 31: Using The Mouse

    Press the left mouse button and hold it down. Move (drag) the object to the appropriate part of the computer display. Release the button to drop the object and drag and drag where you want it. 128. www.gateway.com “Changing “Cleaning the mouse” on Mouse...

  • Page 32: Installing A Printer, Scanner, Or Other Peripheral Device

    For more information about port locations, see “Checking Out Your Gateway Computer” on page IEEE 1394 and USB ports support plug-and-play and hot-swapping, which means that your computer will usually recognize such a device whenever you plug it into the appropriate port.

  • Page 33: Getting Help

    Getting Help This chapter tells you about additional information resources available to help you use your computer. Read this chapter to learn how to access: Help and Support Online help Gateway Web site...

  • Page 34: Help And Support

    Your computer includes Help and Support, an easily accessible collection of help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer. To start Help and Support: Click...

  • Page 35: Online Help

    Help button. Help You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help. www.gateway.com...

  • Page 36: Gateway Web Site

    Chapter 3: Getting Help Gateway Web site Gateway’s online support is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your system. Visit the Gateway eSupport Web site at support.gateway.com. For more information about connecting to...
  • Page 37 All Support Documents to access an extensive library General Tutorials to get the latest software updates for My Downloads to walk through a step-by-step All Downloads to get a list of Gateway telephone Call Us www.gateway.com Gateway Web site “Telephone...
  • Page 38 Chapter 3: Getting Help www.gateway.com...

  • Page 39: Windows Basics

    Windows Basics Read this chapter to learn how to: Use the Windows desktop Manage files and folders Work with documents Use shortcuts...

  • Page 40: About The Windows Environment

    After your computer starts, the first screen you see is the Windows desktop. The desktop is like the top of a real desk. Think of the desktop as your personalized work space where you open programs and perform other tasks.

  • Page 41: Using The Desktop

    Using the desktop Using the desktop The desktop contains the taskbar, the Start button, and the Recycle Bin icon. Desktop elements Description The taskbar is the bar at the bottom of the computer display containing the Start button on the left and a clock on the right. Other buttons on the taskbar represent programs that are running.

  • Page 42: Using The Start Menu

    Click a file or program to open it. Help and Support button on the lower left of the Windows desktop. The Start to see all programs and files in the Start menu. When For more information about the Windows XP Start menu, click Start, then click Help and Support.

  • Page 43: Adding Icons To The Desktop

    Adding icons to the desktop You may want to add an icon (shortcut) to the desktop for a program that you use frequently. To add icons to the desktop: Click , then click Start Right-click (press the right mouse button) the program that you want to add to the desktop.

  • Page 44: Identifying Window Items

    Chapter 4: Windows Basics Identifying window items When you double-click the icon for a drive, folder, file, or program, a window opens on the desktop. This example shows the Local Disk (C:) window, which opens after you double-click the Title bar Menu bar icon in the My Computer window.
  • Page 45 Clicking the close button closes the active window or program. Clicking an item on the menu bar starts an action such as Print or Save. , then click the arrow. www.gateway.com Identifying window items...

  • Page 46: Working With Files And Folders

    Local Disk (C:) for the hard drive. You may also have more drives such as a CD or DVD drive. To view the drives on your computer: Click , then click Start Drives on the Start menu. My Computer www.gateway.com...

  • Page 47: Creating Folders

    Files are much like paper documents—letters, spreadsheets, and pictures—that you keep on your computer. In fact, all information on a computer is stored in files. Folders Files Show the contents of this drive , then click the arrow. www.gateway.com Working with files and folders...
  • Page 48 For more information about creating files and folders, click Start, then click Help and Support. Type the keyword creating files and folders in the Search box www.gateway.com . The new folder name appears , then click the arrow. “Shortcuts” on page...

  • Page 49: Copying And Moving Files And Folders

    Locate the file or folder you want to copy. For more information, see “Viewing drives” on page 38 Right-click (press the right mouse button) the file or folder that you want to copy. A pop-up menu opens on the desktop. Click on the pop-up menu.
  • Page 50 Locate the file or folder you want to move. For more information, see “Viewing drives” on page 38 Right-click (press the right mouse button) the file or folder that you want to move. A pop-up menu opens on the desktop. Click on the pop-up menu.

  • Page 51: Deleting Files And Folders

    . Windows moves the files and folders to the Delete icon. The Recycle Bin window opens and lists Recycle Bin “Shortcuts” on page . Windows returns the deleted files or folders Restore www.gateway.com Working with files and folders “Searching for files” on , then click the arrow.

  • Page 52: Browsing For Files And Folders

    Support Browsing for files and folders A file or folder that you need is rarely right on top of your Windows desktop. It is usually on a drive inside a folder that may be inside yet another folder, and so on.
  • Page 53 Start, then click Help and Support. Type the keyword files and folders in the Search box . The My Computer window opens. Show the contents of this folder , then click the arrow. www.gateway.com Working with files and folders Show...

  • Page 54: Searching For Files

    Time period in which it was created or modified You can also combine search criteria to refine searches. Files and folders found using this utility can be opened, copied, cut, renamed, or deleted directly from the list in the results window. www.gateway.com...

  • Page 55: Using The Windows Search Utility

    If you type all of the name, Search will list all files and folders of that name. If you type part of the name, Search will list all of the file and folder names containing the letters you typed. . The Search Results window opens. Click Search www.gateway.com Searching for files...
  • Page 56 . When the search is completed, Windows lists the files and For more information about searching for files and folders, click Start, then click Help and Support. Type the keyword searching in the Search box , then click the arrow. www.gateway.com...

  • Page 57: Working With Documents

    WordPad starts and a blank document opens. Begin composing your document. Use the menus and toolbar buttons at the top of the window to format the document. Help , then click Accessories WordPad www.gateway.com Working with documents on its menu bar. . Microsoft...

  • Page 58: Saving A Document

    . The Save As dialog box opens. Save list, then click the folder where Save in box. File name For more information about saving documents, click Start, then click Help and Support. Type the keyword saving in the Search box , then click the arrow. www.gateway.com...

  • Page 59: Opening A Document

    For more information about opening documents, click Support Start, then click Help and Support. Type the keyword opening files in the Search box Open list, then click the folder you Look in , then click the arrow. www.gateway.com Working with documents...

  • Page 60: Printing A Document

    Help and Support . The Print dialog box opens. Print . The document prints. For more information about printing documents, click Start, then click Help and Support. Type the keyword printing in the Search box , then click the arrow. www.gateway.com...

  • Page 61: Shortcuts

    The file or folder is not stored in the Recycle Bin. Click the file or folder, press , type the new name, then press NTER Press Press , then click the arrow. www.gateway.com Shortcuts key, . The HIFT ELETE...
  • Page 62 Chapter 4: Windows Basics www.gateway.com...

  • Page 63: Using The Internet

    Using the This chapter provides information about the Internet and the World Wide Web. Read this chapter to learn how to: Set up and access an Internet account using ® America Online Connect to a Web site using a browser Download files from the Internet Send and receive e-mail using America Online Internet...

  • Page 64: Learning About The Internet

    Internet. Your computer connects to the Internet through an ISP. To locate the modem or Ethernet jack on your computer, “Back” on page ISP Servers let you connect to the Internet and access your e-mail messages. www.gateway.com...

  • Page 65: Setting Up An Internet Account

    To set up an Internet account with America Online: Click Start All Programs Follow the on-screen instructions. After setting up your account, you can connect to the Internet and access your e-mail services. Setting up an Internet account , then click America Online www.gateway.com...

  • Page 66: Accessing Your Internet Account

    ISP account, you may have to pay for the time that you are connected, even if you are not at your computer. For general information about using Internet accounts, click Start, then click Help and Support. Type the keyword ISP in the Search box , then click the arrow. www.gateway.com...

  • Page 67: Using The World Wide Web

    You can identify a link by moving the mouse pointer over it. If the pointer changes to a hand, the item is a link. To learn more about using the Web browser features, click in the menu bar. Help Link page Linked Web page www.gateway.com...

  • Page 68: Connecting To A Web Site

    To go to a different Web site, type the address (called a URL for “Universal Resource Locator”) in the browser address bar (for example www.gateway.com), then click - OR - On the current Web page, click a link to a Web site.

  • Page 69: Downloading Files

    Help and Support. Type the keyword downloading files in the Search box “Protecting your computer from viruses” on the browser address “Working with files and folders” on , then click the arrow. www.gateway.com Using the World Wide Web...

  • Page 70: Using E-Mail

    Type the subject of your e-mail in the Type the e-mail message. When finished, click e-mail address you specified. jdoe@aol.com User name Internet domain name Subject . Your e-mail is sent over the Internet to the Send Now www.gateway.com box.

  • Page 71: Checking Your E-Mail

    Help and For general information about using e-mail, click Start, Support then click Help and Support. Type the keyword e-mail in the Search box , then click the arrow. www.gateway.com Using e-mail...
  • Page 72 Chapter 5: Using the Internet www.gateway.com...

  • Page 73: Sending And Receiving Faxes

    Sending and Receiving Faxes Microsoft Fax lets you send and receive faxes using the modem. Read this chapter to learn how to: Install and configure Fax Create and send a new fax Set up a fax cover page template Fax a document you scanned or created in another program Receive, view, and print a fax Help and...

  • Page 74: Installing And Configuring Fax

    . The Control Panel window opens. Control Panel Add and Remove Programs Add/Remove Windows Components , then click Next to exit the Windows Components Wizard. to close the Add or Remove Programs dialog box. www.gateway.com Install . The Add or Remove Programs . The Windows...

  • Page 75: Configuring Fax

    Type the information about yourself that you want to appear on your fax cover page, then click screen opens. Accessories Communications . The Select Device for Sending or Receiving Faxes Next www.gateway.com Installing and configuring Fax , then click . The Sender Next...
  • Page 76 Please select the fax device check box. Enable Receive Some fax machines cannot use special characters such as hyphens. We suggest using spaces instead of hyphens in telephone and fax numbers. . This identifier information is Next www.gateway.com list, then click the Step...

  • Page 77: Sending A Simple Fax

    Type the name and fax number of the recipient of your fax. If you need to use the area code for your recipient, click to type the full ten-digit fax number. Accessories Communications www.gateway.com Sending a simple fax , then click Send . The Recipient...
  • Page 78 . The Completing the Send Fax Wizard screen opens. Next Click Finish Cover page template Subject line area, then click Note www.gateway.com . The Preparing the Cover Next , then click the cover page area. . The Schedule screen Next...

  • Page 79: Setting Up Your Cover Page Template

    Save in Type the new cover page template name. Click Save Setting up your cover page template Accessories Communications menu, then move them to the appropriate Insert , then click File www.gateway.com , then click . The Save Save As...

  • Page 80: Faxing From Programs

    . The Print dialog box opens. Print Name . The Send Fax Wizard opens. , then click File Name . The Send Fax Wizard opens. www.gateway.com list, then click the printer. “Sending a simple . The Print dialog box Print list, then click the printer.

  • Page 81: Receiving And Viewing A Fax

    Outbox Click to cancel the fax. Delete Click Accessories Communications , then double-click the fax you want to view. The Inbox Start All Programs Accessories . The Fax Console opens. www.gateway.com Receiving and viewing a fax , then click Communications...

  • Page 82: Automatically Retry Sending A Fax

    . The Control Panel window opens. Control Panel , then click . The Fax Properties dialog box opens. Properties tab, then click Properties www.gateway.com Printers and Other Hardware . The Printers and Faxes window Printers and Faxes . The Modem dialog box opens.

  • Page 83: Automatically Cancelling A Fax

    . The Fax Properties dialog box opens. Properties tab, then click . The Modem dialog box opens. Properties tab. Automatically delete failed faxes after www.gateway.com Automatically cancelling a fax Printers and Other Hardware Printers and Faxes check box and specify...
  • Page 84 Chapter 7: Sending and Receiving Faxes www.gateway.com...

  • Page 85: Using Multimedia

    Using Multimedia This chapter provides information on using the multimedia capabilities of your computer. Read this chapter to learn how to: Adjust the volume Record and play audio files Use Windows Media Player Use the CD or DVD drive Play CDs and DVDs Use MusicMatch Use a recordable drive to create CDs Use a diskette drive...

  • Page 86: Adjusting The Volume

    Category View, click Click/Double-click the . The Sounds and Audio Devices Properties dialog box opens. Devices . The Control Panel window opens. If your Control Panel Sounds, Speech, and Audio Devices Adjust the system volume www.gateway.com Sounds and Audio...
  • Page 87 Drag the volume level and balance sliders for the device you want to adjust. For more information about the volume controls, click Click X in the top-right corner of the window to close it. www.gateway.com Adjusting the volume area. in the window.

  • Page 88: Recording And Playing Audio

    Name the recording, specify the location where you want to save the recording, then click All Programs Accessories Entertainment Rewind Play Fast Forward Stop (stop). . The Save As dialog box opens. Save As . The recording is saved. Save www.gateway.com “Checking Out Your Gateway , then click Sound Record...
  • Page 89 Start, then click Help and Support. Type the keyword recording audio or playing audio in the Search box arrow. . The Open dialog box opens. Open (play), then stop playing the file by , then click the www.gateway.com Recording and playing audio...

  • Page 90: Playing Audio And Video Files With The Windows Media Player

    Windows Media Player, click To play a file using the Windows Media Player: Click Start Windows Media Player opens. Play , then click All Programs Windows Media Player Stop www.gateway.com Help . The Video file information Video screen...
  • Page 91 Support the Windows Media Player, click Start, then click Help and Support. Type the keyword Media Player in the Search box www.gateway.com . The Open dialog box opens. Open (play), then stop playing the file by , then click the arrow.

  • Page 92: Using The Cd Or Dvd Drive

    You can use your computer to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway computer may contain one of the following drive types. Look on the front of the drive for one of the following logos:...

  • Page 93: Inserting A Cd Or Dvd

    Press the eject button again. The CD or DVD drive tray closes. Manual eject hole Eject button Activity indicator www.gateway.com Using the CD or DVD drive...

  • Page 94: Listening To Cds

    If a dialog box does not open with a list of CD players, click , then click Programs opens. Some music CDs have copy protection software. You may not be able to play these CDs on your computer. . The Windows Media Player Windows Media Player www.gateway.com “Using Windows Media Player Start...
  • Page 95 Listening to CDs When the media player opens, click (play). Play Stop Volume Previous Mute Next If you do not hear sound or you want to change the volume, see “Adjusting the volume” on page www.gateway.com...

  • Page 96: Using Musicmatch

    CD, connect to the Internet before inserting your CD. Insert the music CD into the CD or DVD drive on your computer. ® , you can: Some music CDs have copy protection software. You may not be able to play these CDs on your computer. www.gateway.com...
  • Page 97 - OR - If a dialog box does not open, click , then Start All Programs MUSICMATCH click . The musicmatch window opens, the CD begins MUSICMATCH Jukebox playing, and the names of the music tracks appear in the playlist area. www.gateway.com...

  • Page 98: Creating Mp3 Music Files

    If a dialog box does not open, click click MUSICMATCH Jukebox Some music CDs have copy protection software. You cannot copy tracks from these CDs. Play Audio CD using MUSICMATCH . The musicmatch window opens. Start All Programs . The musicmatch window opens. www.gateway.com , then MUSICMATCH...

  • Page 99: Editing Track Information

    To edit track information: Open MUSICMATCH. If a CD is playing, click the stop button. In the MUSIC CENTER area, click the track you want to edit. Stop , click COPY CD -> Files www.gateway.com Using MUSICMATCH . The...
  • Page 100 Enter information such as track title, lead artist, album, and genre. Click . The new track information appears in the MUSICMATCH playlist, music library, and recorder window. , then click Music Library Edit Track Tag(s) www.gateway.com . The Edit Track Tag(s)

  • Page 101: Building A Music Library

    Dragging and Dropping – Drag and drop files from Windows Explorer or your desktop to the music library. Downloading files from the Internet – When you are connected to the Internet, MP3 files that you download are automatically added to your music library.

  • Page 102: Changing The Music Library Display Settings

    Music Library Click an arrow button to open a column list, then click the category that you want to display in the column. When you have finished selecting categories, click , then click Options Settings tab. www.gateway.com . The Settings window...

  • Page 103: Listening To Internet Radio

    DVD player program. , click PLAY , the radio station, then click the arrow in Radio Stations Featured Radio Stations Broadcast Stations www.gateway.com Playing a DVD Online Music Featured , drag the Radio Stations , the Broadcast Radio...
  • Page 104 DVD drive and follow the on-screen instructions. For more information about playing DVDs, click Start, then click Help and Support. Type the keyword playing DVDs in the Search box , then click the arrow. www.gateway.com , then Start All Programs , then Start All Programs (play).

  • Page 105: Creating Cds And Dvds

    Important Some CDs have copy protection software. You cannot create MP3 files from these CDs and you may not be able to listen to these CDs on your computer. www.gateway.com Creating CDs and DVDs...

  • Page 106: Copying A Cd Or Dvd

    Chapter 6: Using Multimedia Copying a CD or DVD To copy a music CD, data CD, or data DVD: Click Start Nero Express All Programs Burn a CD or Data DVD . Nero Express opens. www.gateway.com , then click Nero Programs...
  • Page 107 Click the arrow to open the contains your source disc. Click the arrow to open the drive. If you have two CD or DVD drives, click to select the www.gateway.com list, then click the drive that Source drive list, then click your recordable Destination drive...
  • Page 108 Chapter 6: Using Multimedia Click . The Nero’s Title and CD Database dialog box opens. Burn www.gateway.com...
  • Page 109 Nero Express copies the files from your hard drive to the writable CD or DVD. When a message tells you that the recording is complete, click Click to return to the main Nero Express screen. Next Click Exit www.gateway.com Creating CDs and DVDs...

  • Page 110: Creating A Data Cd Or Dvd

    Move your pointer over opens. All Programs Burn a CD or Data DVD . Nero Express opens. Take no action , then click Data www.gateway.com , then click Nero Programs , then click . The Disc Content screen Data Disc...
  • Page 111 Click . You can continue to select files and click After you select all your files, click www.gateway.com list, then click a drive or folder, or you can list. Press and hold the C Finished Creating CDs and DVDs...
  • Page 112 . The Burning Process screen opens and Nero Express burns the Burn files to the CD. When a message tells you that the recording is complete, click Click to return the main Nero Express screen. Next Click Exit list, then click your recordable Current recorder www.gateway.com...

  • Page 113: Copying Music Tracks

    Insert the music CD that has the tracks you want to copy into your CD drive. If an Audio CD dialog box opens, click Click . The Nero Toolbar opens. More Burn a CD or Data DVD Nero Programs Take no action www.gateway.com Creating CDs and DVDs , then click , then click...
  • Page 114 Chapter 6: Using Multimedia Click the Save Tracks opens. Wait until the dialog box closes. - OR - Click Cancel icon. The Nero’s Title and CD Database dialog box www.gateway.com...
  • Page 115 . The recording process begins. After the recording is complete, click . The Save Tracks dialog box opens. Output file format . The recording process begins. key, click the tracks you Close www.gateway.com Creating CDs and DVDs list, then click the...

  • Page 116: Creating A Music Cd

    CD that contains tracks and data files. to create a CD using MP3 files. You can play the CD on your to create a CD using WMA files. You can play the CD on www.gateway.com , then click Nero Programs...
  • Page 117 Creating CDs and DVDs The screen you use to add files opens. www.gateway.com...
  • Page 118 . You can continue to select files and click After you select all your files, click list, then click a drive or folder, or you can Location list. Press and hold the C Name Finished www.gateway.com key to select multiple...
  • Page 119 . The Burning Process screen opens and Nero Express burns the Burn files to the CD. When a message tells you that the recording is complete, click Click to return the main Nero Express screen. Next Click Exit list, then click your recordable Current recorder www.gateway.com Creating CDs and DVDs...

  • Page 120: Advanced Features

    For more information, see the online help in the programs and the online user’s guides. To access the user’s guides, click User’s Guides Start All Programs Start , then click the guide you want. www.gateway.com Burn a CD or Data DVD Nero All Programs Burn a CD or Data...

  • Page 121: Connecting A Digital Camera

    See Do More With Gateway for more information about using your computer to edit, store, and print digital photos. Click Start, then click Do More With Gateway. If you are in the Business Solutions view, click Consumer Solutions. Click Digital Photos.

  • Page 122: Connecting A Digital Video Camera

    Important Important Important “Checking Out Your Gateway Computer” on page If Pinnacle Expression is not on your Start menu, install it from the Pinnacle Expression CD. Insert the CD into your CD or DVD drive and follow the instructions in the setup wizard.
  • Page 123 Tips & Tricks See Do More With Gateway for more information about using your computer to edit videos. Click Start, then click Do More With Gateway. If you are in the Business Solutions view, click Consumer Solutions. Click Digital Video.

  • Page 124: Using The Optional Diskette Drive

    To remove the diskette, make sure that the drive activity indicator is off, then press the diskette eject button. Do not expose diskettes to water or magnetic fields. Exposure could damage the data on the diskette. Diskette slot Diskette eject button , then click Start www.gateway.com My Computer...

  • Page 125: Using The Optional Media Card Reader

    ™ SmartMedia (3.3V only) Each slot is assigned a different drive letter, so files can be transferred from one card type to another. Using the optional media card reader SmartMedia slot SmartMedia indicator SD/MultimediaCard indicator SD/MultimediaCard Microdrive slot indicator www.gateway.com...

  • Page 126: Using A Media Card

    Double-click the drive letter (for example, the E: drive), then double-click the file name. To remove a media card: Pull the media card out of the computer. Important Start Do not use the remove hardware to remove the media card. www.gateway.com , then click My Computer icon in the taskbar...

  • Page 127: Customizing Your Computer

    Customizing Your Computer This chapter provides information about customizing your computer by changing settings in Windows. Read this chapter to learn how to: Change screen and display settings Change the background and screen saver Adjust the mouse settings Add, change, and switch user accounts Adjust power management settings...

  • Page 128: Adjusting The Screen And Desktop Settings

    To change the color depth: Click , then click Start Control Panel is in Category View, click Click/Double-click the . The Control Panel window opens. If your Control Panel Appearance and Themes icon. The Display Properties dialog box opens. Display www.gateway.com...
  • Page 129 For more information about adjusting display settings, click Support Start, then click Help and Support. Type the keyword changing display settings in the Search box www.gateway.com Adjusting the screen and desktop settings list, then click the color Color quality , then click the arrow.

  • Page 130: Adjusting The Screen Resolution

    Chapter 7: Customizing Your Computer Adjusting the screen resolution You can increase the screen resolution to fit more icons on your desktop, or you can decrease the resolution to make reading the display easier. The higher the resolution, the smaller individual components of the screen (such as icons and menu bars) appear.

  • Page 131: Changing The Colors On Your Windows Desktop

    Type the keyword changing screen resolution in the Search box Changing the colors on your Windows desktop You can change the colors of Windows desktop items, such as the background color and dialog box title bars. To change desktop colors: Click...
  • Page 132 Appearance Click the arrow button to open the you want, then click - OR - If you want to create a new color scheme as part of a desktop theme: Click Advanced Click the the arrow button to open the you want to change.

  • Page 133: Changing The Desktop Background

    Changing the desktop background You can change the Windows desktop background picture. Windows provides several backgrounds, or you can use pictures that you have created or retrieved from other sources. To change the desktop background: Click , then click Start...

  • Page 134: Selecting A Screen Saver

    5, you can change the solid color For more information about changing the desktop background, click Start, then click Help and Support. Type the keyword changing desktop background in the Search box . The Control Panel window opens. If your...
  • Page 135 For more information about selecting a screen saver, click Support Start, then click Help and Support. Type the keyword screen savers in the Search box www.gateway.com Adjusting the screen and desktop settings list, then click the screen Screen Saver , then make your Settings check box.

  • Page 136: Changing The Mouse Settings

    Control Panel is in Category View, click Click/Double-click the Click one of the tabs to change your mouse settings. Click to save changes. . The Control Panel window opens. If your Control Panel Printers and Other Hardware icon. The Mouse Properties dialog box opens. Mouse www.gateway.com...

  • Page 137: Adding And Modifying User Accounts

    For more information about user accounts, click Start, then Support click Help and Support. Type the keyword user accounts in the Search box Adding and modifying user accounts Control Panel icon. The User Accounts window User Accounts , then click the arrow. www.gateway.com...
  • Page 138 Click the user account that you want to use. When you switch between user accounts, any programs that were running for the previous user continue to run. . The Log Off Windows dialog box opens. Log Off . The Windows Welcome screen opens. www.gateway.com...

  • Page 139: Power Management

    Click Start, Turn off computer, then click Standby. Click Start, then click Turn Off Computer. Press and hold , then click Hibernate. HIFT Move the mouse or press a key on your keyboard. Press the power button. www.gateway.com Power management 134.

  • Page 140: Changing Power Settings

    To change the power scheme: Click , then click Start Control Panel is in Category View, click Click/Double-click the dialog box opens. . The Control Panel window opens. If your Control Panel Performance and Maintenance icon. The Power Options Properties Power Options www.gateway.com...

  • Page 141: Changing Advanced Power Settings

    , then click the arrow. . The Control Panel window opens. If your Control Panel Performance and Maintenance icon. The Power Options Properties Power Options www.gateway.com Power management list, then click the power , or Turn off monitor Turn...

  • Page 142: Activating And Using Hibernate Mode

    Control Panel is in Category View, click Click/Double-click the dialog box opens. tab. Power buttons . The Control Panel window opens. If your Control Panel Performance and Maintenance icon. The Power Options Properties Power Options www.gateway.com list, then click the power...
  • Page 143 Hibernate Click the Enable hibernation is now an option you can select in the Power Schemes and Advanced tabs and in the Turn Off Computer dialog box. Click www.gateway.com check box, then click Apply Power management . Hibernate mode...

  • Page 144: Setting Up An Uninterruptible Power Supply

    Type the keyword hibernate in the Search box , then click the arrow. . The Control Panel window opens. If your Control Panel Performance and Maintenance icon. The Power Options Properties Power Options www.gateway.com Power Schemes list, then click tab. Advanced lists. , then click...
  • Page 145 , then click Finish Help and For more information about setting up an uninterruptable Support power supply, click Start, then click Help and Support. Type the keyword uninterruptable power supply in the Search box www.gateway.com , then click the arrow. Power management...
  • Page 146 Chapter 7: Customizing Your Computer www.gateway.com...

  • Page 147: Networking Your Computer

    Networking Your Computer Connecting your home, small office, or home office computers lets you share drives, printers, and a single Internet connection among the connected computers. Read this chapter to learn about: Benefits of using a network in your home, small office, or home office Types of network connections Purchasing additional network equipment...

  • Page 148: Benefits Of Networking

    Type the keyword internet sharing in the Search box , then click the arrow. For more information about sharing network drives, click Start, then click Help and Support. Type the keyword sharing network drives in the Search , then click the arrow. www.gateway.com...

  • Page 149: Sharing Peripheral Devices

    For more information about playing multi-player games, Support click Start, then click Help and Support. Type the keyword games or network games in the Search box , then click the arrow. , then click the arrow. , then click the arrow. www.gateway.com Benefits of networking...

  • Page 150: Selecting A Network Connection

    Selecting a network connection The biggest decision you need to make when creating your network is what type of connection you will use. Gateway supports both wired and wireless Ethernet networks. Use the following criteria as a guide when selecting a network connection.

  • Page 151: Using A Wired Ethernet Network

    Install an Ethernet card in each of your desktop computers (if your computers do not already have built-in Ethernet jacks) Install an Ethernet PC Card in each of your computers (if your computers...

  • Page 152: Example Wired Ethernet Network

    To add the ability to access a wireless Ethernet network to your wired Ethernet network, connect an access point to the router, switch, or hub. For more information about accessing a wireless Ethernet, see Ethernet network” on page 146. www.gateway.com “Using a wireless...

  • Page 153: Equipment You Need For A Wired Ethernet Network

    Equipment you need for a wired Ethernet network For a wired Ethernet network you need: An Ethernet jack on each desktop computer, notebook, and tablet PC. - OR - An Ethernet card (also called network interface cards or NICs) installed in each desktop computer.

  • Page 154: Using A Wireless Ethernet Network

    IEEE 802.11a 2.4 GHz Compatible with IEEE 802.11b networks Longer range (100 to 150 feet) than IEEE 802.11a www.gateway.com Disadvantages Shorter range (25 to 75 feet) than IEEE 802.11b and IEEE 802.11g Not compatible with IEEE 802.11b or IEEE 802.11g...
  • Page 155 The two most common types of wireless Ethernet networks are access point and peer-to-peer. Using a wireless Ethernet network www.gateway.com...

  • Page 156: Example Access Point Wireless Ethernet Network

    Internet. Each of the computers or Ethernet-ready devices communicate with the access point using radio waves. If your computer does not have built-in wireless Ethernet capabilities, you need to add a wireless PCI card (desktop), PC card (notebook), or USB adapter.

  • Page 157: Equipment You Need For An Access Point Wireless Ethernet Network

    For an access point wireless Ethernet network you need: A wireless Ethernet PCI card installed in each desktop computer - OR - A wireless Ethernet USB adapter attached to each desktop or notebook computer - OR - A notebook or tablet PC with wireless Ethernet built-in...

  • Page 158: Example Peer-To-Peer Wireless Ethernet Network

    This type of network does not include access into a wired network or the Internet. You can create this type of network to quickly move files from one computer to another. www.gateway.com...

  • Page 159: Equipment You Need For A Peer-To-Peer Wireless Ethernet Network

    For more information For more information about purchasing equipment for your home or office Ethernet network, discuss your particular needs with your Gateway representative. In addition, several books and Internet sites are dedicated to networking (for example: www.homenethelp.com). See these sources for more information about networking your home or office with wired or wireless Ethernet.

  • Page 160: Using Your Computer On A Network

    The Setting Up Your Windows Network guide has been included on your hard drive. It provides instructions for installing and configuring both wired and wireless Ethernet networking on your computer. To access this guide, click , then click All Programs Gateway Documentation www.gateway.com Start...

  • Page 161: Moving From Your Old Computer

    Moving from Your Old Computer If your new computer is replacing an old computer, you may have personal data files, Internet settings, a printer or other peripheral devices, and other unique computer settings that you want to move from your old computer to your new one.

  • Page 162: Using The Windows Xp Files And Settings Transfer Wizard

    System Tools For more information about using the Files and Settings Transfer Wizard, click Start, then click Help and Support. Type the keyword using transfer wizard in the Search , then click the arrow. www.gateway.com , then click Files and...

  • Page 163: Transferring Files

    Go to Step - OR - In Windows 98, Windows Me, or Windows 2000, double-click the icon on the desktop. Go to the next step. My Computer Double-click the Double-click the and displays many of your saved personal data files.
  • Page 164 For more information about finding files, click Start, then click Help and Support. Type the keyword searching for files in the Search box , click the arrow, then click the Full-text Search Matches button. www.gateway.com . The Search Results window Start Find Search...

  • Page 165: Transferring Internet Settings

    For more information about setting up an Internet Support connection, click Start, then click Help and Support. Type the keyword Internet connection in the Search Accessories Communications . The New Connection wizard opens. , then click the arrow. www.gateway.com Transferring Internet settings , then click...

  • Page 166: Transferring Your E-Mail And Address Book

    USB devices may have special installation instructions. See your USB device’s installation guide. For information about restoring your computer’s previous settings, click Start, then click Help and Support. Type the keyword System Restore in the Search box , then click the arrow. www.gateway.com...

  • Page 167: Installing A Parallel Port Printer

    Web site for software updates. Installing your old printer or scanner . The Control Panel window opens. If your Control Panel Printers and Other Hardware icon, then click Printers and Faxes , then click the arrow. www.gateway.com . The Add a printer...

  • Page 168: Installing Your Old Programs

    For more information about restoring your computer’s previous settings, click Start, then click Help and Support. Type the keyword System Restore in the Search box , then click the arrow. www.gateway.com...

  • Page 169: Maintaining Your Computer

    Maintaining Your Computer This chapter provides basic information about maintaining your computer hardware and software. Read this chapter to learn how to: Care for your computer Protect your computer from viruses Manage hard drive space Back up files Clean your computer...

  • Page 170: Caring For Your Computer

    Keep all liquids away from your computer. When spilled onto computer components, almost any liquid can result in extremely expensive repairs that are not covered under your warranty. Avoid dusty or dirty work environments. Dust and dirt can clog the internal mechanisms. www.gateway.com...
  • Page 171 Defragment hard drive Back up files Clean computer case Clean keyboard Clean computer screen Clean mouse Immediately Monthly When needed after purchase www.gateway.com Caring for your computer See... page 164 page 167 page 168 page 169 page 171 page 173 page 175...

  • Page 172: Protecting Your Computer From Viruses

    ® AntiVirus program to check files and programs that are For more information about protecting your computer against viruses, click Start, then click Help and Support. Type the keyword viruses in the Search box , then click the arrow. www.gateway.com...
  • Page 173 Click Scan for Viruses Scan Click the type of scan you want to make in the Scan for Viruses area, then under Actions, click Scan Protecting your computer from viruses , then click Norton AntiVirus www.gateway.com Norton AntiVirus 2003...
  • Page 174 . The LiveUpdate wizard opens. AntiVirus Follow the on-screen instructions to update your Norton AntiVirus program with the latest virus protection files. When the program has finished, click All Programs Norton AntiVirus www.gateway.com , then click LiveUpdate - Norton Finish...

  • Page 175: Managing Hard Drive Space

    To check hard drive space: Click , then click Start Right-click the drive that you want to check for available file space, then click . Drive space information appears. Properties . The My Computer window opens. My Computer www.gateway.com Managing hard drive space...

  • Page 176: Using Disk Cleanup

    For more information about file types you can delete, read the descriptions in the Disk Cleanup dialog box. Click , then click . The My Computer window opens. My Computer . The Properties dialog box opens at the Properties . The Disk Cleanup dialog box opens. www.gateway.com...

  • Page 177: Checking The Hard Drive For Errors

    Right-click the hard drive that you want to check for errors, for example Local Disk (C:), then click , then click the arrow. . The My Computer window opens. My Computer . The Properties dialog box opens. Properties www.gateway.com Managing hard drive space...
  • Page 178 Support tab. For more information about checking the hard drive for errors, click Start, then click Help and Support. Type the keyword checking for disk errors in the Search , then click the arrow. www.gateway.com . For help, press Start...

  • Page 179: Defragmenting The Hard Drive

    , then click Start Right-click the hard drive that you want to defragment, for example Local Disk (C:), then click . The My Computer window opens. My Computer . The Properties dialog box opens. Properties www.gateway.com Managing hard drive space...
  • Page 180 , then click the in the top-right corner to close the Disk For more information about defragmenting the hard drive, click Start, then click Help and Support. Type the keyword defragmenting in the Search box , then click the arrow. www.gateway.com Defragment Start...

  • Page 181: Backing Up Files

    For more information, see DVDs” on page 97. If you do not have a high-capacity backup device and you want to purchase one, you can contact Gateway’s Add-on Sales department or visit the Accessories Store at accessories.gateway.com. Help and...
  • Page 182 Your computer must be on during scheduled tasks. If your computer is off, scheduled tasks will not run. For more information about using the Scheduled Tasks Wizard, click Start, then click Help and Support. Type the keyword Scheduled Task Wizard in the Search , then click the arrow. www.gateway.com...

  • Page 183: Cleaning Your Computer

    With your computer turned off and unplugged, brush the dust away from the vents with a damp cloth. Be careful not to drip any water into the vents. Do not attempt to clean dust from the inside your computer. www.gateway.com Cleaning your computer...

  • Page 184: Cleaning The Keyboard

    Squirt a little cleaner on the cloth (never directly on the screen), and wipe the screen with the cloth. The computer screen is made of specially coated glass and can be scratched or damaged by abrasive or ammonia-based glass cleaners. www.gateway.com...

  • Page 185: Cleaning The Mouse

    If the mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy. Clean your optical mouse by wiping the bottom of the mouse with a damp lint-free cloth. www.gateway.com...
  • Page 186 Chapter 9: Maintaining Your Computer www.gateway.com...

  • Page 187: Restoring Software

    Restoring Software Read this chapter to learn how to: Reinstall device drivers Update device drivers Reinstall programs Reinstall Windows If you are not comfortable with the procedures covered in this chapter, seek help from a more experienced computer user or a computer service technician.

  • Page 188: Using The Restoration Cds

    Chapter 10: Restoring Software Using the Restoration CDs Use the Gateway Restoration CDs to reinstall device drivers, your operating system, and other programs that were preinstalled at the factory. Important Before you try to fix a problem by reinstalling software from...

  • Page 189: Reinstalling Device Drivers

    CD or DVD drives, and modems. Drivers translate information between computer devices and programs. Drivers for your original computer hardware are installed at Gateway. If you install a new device, you need to install the drivers provided by the device manufacturer.
  • Page 190 , then select multiple device drivers to reinstall. Manual Installation For more information about reinstalling device drivers, click Start, then click Help and Support. Type the keyword drivers in the Search box , then click the arrow. www.gateway.com . The Gateway Driver and Drivers and Application Recovery...

  • Page 191: Updating Device Drivers

    Step . The Run dialog box opens. Yes, I accept it , then click . The Gateway Driver and Continue Drivers and Application Recovery tab. www.gateway.com Updating device drivers...

  • Page 192: Reinstalling Programs

    Change/Remove Step . The Run dialog box opens. text box, type d:\runmenu.exe (where d is the drive letter of . The Gateway Driver and Application Recovery Continue Drivers and Application Recovery www.gateway.com Step 4. Otherwise, go to the next...
  • Page 193 Complete the program reinstallation by following the instructions included with the program CD. , then select multiple programs to reinstall. , then click the arrow. Step 4. Otherwise, go to the next , then click Add or Remove Programs and follow the on-screen instructions. www.gateway.com Reinstalling programs...

  • Page 194: Reinstalling Windows

    For more information, “Microsoft Certificate of Authenticity” on page Back up your personal files before you use this option. All files on your computer will be deleted! www.gateway.com “Troubleshooting” on “Reinstalling device “Reinstalling programs”...
  • Page 195 When prompted, insert the red Drivers CD, then click When prompted, insert the yellow Applications CD(s), then click The Gateway Application Loader automatically installs your drivers and programs. Your computer restarts several times during this process. Do not press any keys or buttons during this process unless prompted to do so.
  • Page 196 Chapter 10: Restoring Software When the Gateway Application Loader has finished, go to the Windows desktop by clicking Install additional programs by following the instructions in programs from the Applications CD(s):” on page Install other software, such as Microsoft Works Suite and gaming software,...

  • Page 197: Upgrading Your Computer

    Upgrading Your Computer This chapter provides information about upgrading and replacing components in your computer. Read this chapter to learn how to: Open and close the computer case Remove and install drives and components Remove and install add-in cards Add memory Change the battery Replace system boards You must open the computer case to upgrade or replace...

  • Page 198: Selecting A Place To Work

    Has enough room to place all the computer parts. Is near a grounded outlet so you can test your computer after installation. Is near a telephone (in case you need help from Gateway Technical Support). The telephone must be directly connected to a telephone jack and cannot be connected to your computer.

  • Page 199: Preventing Static Electricity Discharge

    Always hold expansion cards by their edges or their metal mounting brackets. Avoid touching the edge connectors and components on the cards. Never slide expansion cards or components over any surface. www.gateway.com Gathering the tools you need...

  • Page 200: Opening The Case

    Press the power button to drain any residual power from your computer. To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case. “Preventing static electricity discharge” on www.gateway.com...
  • Page 201 Opening the case Remove the two thumbscrews from the side panel cover. Thumbscrew Thumbscrew www.gateway.com...
  • Page 202 Chapter 11: Upgrading Your Computer Slide the side panel toward the back of the computer, then pull the panel away from the computer. www.gateway.com...

  • Page 203: Removing The Front Bezel

    Opening the case Removing the front bezel To remove the front bezel: Position the computer where you can grasp the front bottom edge of the bezel, then pull the bezel out and away from the case. www.gateway.com...

  • Page 204: Closing The Case

    Align the door tabs into the top and bottom case notches, then slide the side panel toward the front of the computer to secure it into place. Case notches Case notches www.gateway.com...

  • Page 205: Replacing The Front Bezel

    Replace the two side panel thumbscrews. Reconnect the cables and power cord. Replacing the front bezel To replace the front bezel: Align the latch pins with the computer latch holes. Press the bezel firmly into place. www.gateway.com Closing the case...

  • Page 206: Adding Or Replacing A Cd, Dvd, Or Diskette Drive

    To add or replace a CD, DVD, or diskette drive: Remove the side panel by following the instructions in panel” on page Remove the front bezel by following the instructions in front bezel” on page 197. 192. www.gateway.com “Removing the side “Replacing the...
  • Page 207 Remove the drive bay cover in the front bezel that matches the empty drive bay you are installing the drive into. To remove the cover, place the front bezel face-down, then press the two cover release tabs inward. Go to Step www.gateway.com Adding or replacing a CD, DVD, or diskette drive Step...
  • Page 208 Chapter 11: Upgrading Your Computer If you are replacing a drive, disconnect the drive cables, noting their locations and orientation. (You will reconnect the cables after you install the new drive.) See the drive documentation for further instructions. Power cable Data ribbon cable www.gateway.com...
  • Page 209 Install a screw into the left rear mounting screw hole in the new drive. Slide the new drive into the drive bay. Push firmly until the drive release latch locks the drive into place. Adding or replacing a CD, DVD, or diskette drive www.gateway.com...
  • Page 210 Pin 1 and corresponds with Pin 1 on the drive (typically on the side closest to the power supply connection). See the drive documentation for further instructions. Close the case by following the instructions in page 196. Step “Closing the case” on www.gateway.com 3. The red-striped...

  • Page 211: Replacing The Hard Drive

    Disconnect the drive cables, noting their locations and orientation. (You will reconnect the cables after you install the new drive.) See the drive documentation for further instructions. Data ribbon cable www.gateway.com Replacing the hard drive “Removing the side Power cable...
  • Page 212 Set the jumpers on the drive. See the drive documentation for further instructions. Install a screw into the left rear mounting screw hole in the new drive. Slide the new drive in the drive bay. Push firmly until the drive release latch locks the hard drive into place. www.gateway.com...
  • Page 213 (typically on the side closest to the power supply connection). See the drive documentation for further instructions. Replace the side panel following the instructions in panel” on page 196. www.gateway.com Replacing the hard drive Step 2. The red-striped “Replacing the side...

  • Page 214: Adding Or Replacing Add-In Cards

    If you are replacing a card, remove the retention screw that secures the card to the case. - OR - If you are adding a card, remove the retention screw from a blank slot. 192. www.gateway.com “Removing the side...
  • Page 215 If you are replacing an AGP video card, press the AGP release latch. If you are replacing an add-in card, remove the old add-in card. You can slightly seesaw the card end-to-end to loosen the card, but do not bend the card sideways. www.gateway.com Adding or replacing add-in cards...

  • Page 216: Installing Memory

    Do not touch the contacts on the bottom part of the add-in card. Touching the contacts can cause electrostatic damage to the card. Step 3. See the add-in card documentation for further 192. www.gateway.com “Closing the case” on “Removing the side...
  • Page 217 Installing memory Find the memory module banks on your system board. DIMM Bank 0 DIMM Bank 1 www.gateway.com...
  • Page 218 Replace the side panel by following the instructions in “Replacing the side panel” on page 196. Return your computer to its upright position. Reconnect the cables and the power cord. memory slot first. When adding memory, fill the www.gateway.com DIMM 1...
  • Page 219 Installing memory Turn on your computer. Windows starts and the Windows desktop appears. Click , then click (if in Start Control Panel Performance and Maintenance Category view). Click/Double-click . The amount of memory in your System computer is shown at the bottom of the System Properties dialog box in the General tab.

  • Page 220: Replacing The System Battery

    Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries following the manufacturer’s instructions. 238. 192. www.gateway.com “Using the BIOS Setup “Removing the side...
  • Page 221 Turn on your computer. Open the BIOS Setup utility. In the BIOS Setup utility, restore any settings that you wrote down in Step Save all your settings and exit the BIOS Setup utility. Battery www.gateway.com Replacing the system battery “Replacing the side...

  • Page 222: Replacing The Power Supply

    Disconnect the power supply cables from all components (such as hard drives, CD or DVD drives, and the system board), noting their locations and orientation. (You will reconnect the cables after you install the new power supply.) 196. www.gateway.com “Replacing the side...
  • Page 223 Remove the four retention screws that secure the power supply to the case. Screw Screw www.gateway.com Replacing the power supply Screw Screw...

  • Page 224: Replacing The System Board

    Remove all of the add-in cards by following the instructions in or replacing add-in cards” on page 192. 206. www.gateway.com Step 3. See the “Closing the case” on “Removing the side...
  • Page 225 (You will reconnect the cables after you install the new board.) Use a Phillips screwdriver to remove the ten system board screws. Screw Screw Screw Screw 208. Screw Screw www.gateway.com Replacing the system board “Installing Screw Screw Screw Screw...
  • Page 226 Reinstall the add-in cards by following the instructions in replacing add-in cards” on page Close the case by following the instructions in page 196. 208. 206. www.gateway.com Step 5. See “Installing “Adding or “Closing the case” on...

  • Page 227: Troubleshooting

    Troubleshooting This chapter provides some solutions to common computer problems. Read this chapter to learn how to: Troubleshoot typical hardware and software problems Get telephone support Use automated troubleshooting systems Get tutoring and training If the suggestions in this chapter do not correct the problem, see “Getting Help”...

  • Page 228: Safety Guidelines

    Make sure that your hard drive is not full. Do not try to troubleshoot your problem if power cords or plugs are damaged, if your computer was dropped, or if the case was damaged. Instead, unplug your computer and contact a qualified computer technician. www.gateway.com...

  • Page 229: Software Support Tools

    If an error message appears on the screen, write down the exact message. The message may help Gateway Technical Support in diagnosing and fixing the problem. If an error occurs in a program, see the program’s printed documentation or the online help.

  • Page 230: Troubleshooting

    Make sure that the drive is configured correctly by following the instructions in the drive documentation. Reinstall the device driver. For more information, see drivers” on page “Adding or replacing add-in 206. “Identifying drive types” on page “Cleaning CDs and DVDs” on 238. 181. www.gateway.com “Reinstalling device...
  • Page 231 To be able to play a DVD, the disc’s regional code and your DVD drive’s regional code must match. “Cleaning CDs and DVDs” on 181. 224. www.gateway.com Troubleshooting “Reinstalling “Cleaning “Reinstalling “Updating device...

  • Page 232: Cleaning Cds And Dvds

    Open the computer case and make sure that the power supply cable is connected correctly to the system board. Open the computer case and make sure that the power button cable is connected correctly to the system board. www.gateway.com...

  • Page 233: File Management

    Type the keyword file management in the Search box HIFT icon. Recycle Bin , then click the arrow. “Using Disk Cleanup” on page Recycle Bin , then click the arrow. www.gateway.com Troubleshooting key, the file cannot be . The file Restore 168. icon, then clicking...

  • Page 234: Internet

    If you have the call waiting feature on your telephone line, make sure that it is disabled. Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help. “Replacing the hard drive” on 181. www.gateway.com 169. “Reinstalling device “Replacing the hard...
  • Page 235 People are sending you e-mail messages, but you have not received any mail Click the receive button in your e-mail program. Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support. 229. , then click the arrow. www.gateway.com Troubleshooting...

  • Page 236: Keyboard

    Check the memory module for correct seating and orientation. For more information, see You see a “Not enough memory” error message Close all programs, then restart your computer. 181. “Installing memory” on page “Installing memory” on page www.gateway.com 208. 208.

  • Page 237: Modem

    Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See the jack location for your case in Out Your Gateway Computer” on page Make sure that your computer is connected to the telephone line and the telephone line has a dial tone.
  • Page 238 53K. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further. For more information about dialing properties, click Start, then click Help and Support. Type the keyword dialing in the Search box , then click the arrow. www.gateway.com...
  • Page 239 48K. Your ISP may not support 48K uploads. You can check modem connection speeds and dial-up network (DUN) connections by accessing the gateway.your.way dial-up server. The server also contains drivers, patches, and updates for current Gateway hardware and software.
  • Page 240 For more information about modem troubleshooting, click Start, then click Help and Support. Type the keyword modem troubleshooting in the Search box 181. www.gateway.com . The Control Panel window opens. Printers and Other icon, then click the . The Modem Properties .

  • Page 241: Monitor

    . The Control Panel window opens. Control Panel Phone and Modem Options tab, then adjust the Speaker volume “Adjusting the screen resolution” on page , then click the arrow. 181. www.gateway.com Troubleshooting Printers and Other icon, then click the Properties control. 122. “Reinstalling device...
  • Page 242 Change the display settings. For more information, see screen and desktop settings” on page Move the monitor away from sources of electrical interference, such as televisions, unshielded speakers, microwaves, fluorescent lights, and metal beams or shelves.

  • Page 243: Mouse

    Make sure that all devices are connected securely to the surge protector and correctly switched on. 181. “Cleaning the mouse” on page www.gateway.com Troubleshooting “Reinstalling device 177.

  • Page 244: Printer

    You see a “Printer queue is full” error message Make sure that the printer is not set to work offline. , then click Start Control Panel Printers and Faxes Set as Default Printer www.gateway.com . The Control Panel window opens. Printers and Other icon. The Printers and Faxes...

  • Page 245: Sound

    If you are using external speakers, see the speaker setup poster to check your speaker connections. . The Control Panel window opens. Control Panel icon. The Printers and Faxes Printers and Faxes , click Use Printer Offline , then click the arrow. www.gateway.com Troubleshooting Printers and Other Use Printer Offline...

  • Page 246: Using The Bios Setup Utility

    The options in the BIOS Setup utility have been set at the factory for optimal performance. Changes to these settings will affect the performance of your computer. Before changing any settings, write them down in case you need to restore them later. www.gateway.com...
  • Page 247 Pentium (R) III BIOS. 933 MHz 133 MHz 512 KB 128 MB 128 MB SDRAM Not Installed Not Installed [English (US)] [Disabled] [11:09:31] [10/15/2000] -/+ Change Values Enter Select > Sub-Menu www.gateway.com Troubleshooting Setup Defaults Save and Exit...

  • Page 248: Telephone Support

    If you have recently installed hardware or software, make sure that you have installed it according to the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources.

  • Page 249: Telephone Support

    Telephone support Gateway offers a wide range of customer service, technical support, and information services. Automated troubleshooting system Service description Use an automated menu system and your telephone keypad to find answers to common problems. Telephone numbers You can access the following services through your telephone to get answers...

  • Page 250: Tutoring And Training

    Help and Support Tutoring For help on using hardware or software that came with your Gateway computer, contact Gateway's fee-based tutorial hotline: 800-229-1103 (rate charged per minute; charged to a major credit card) 900-555-4695 (rate charged per minute; charged to your telephone bill) For more how-to information about Windows XP, click Start, then click Help and Support.

  • Page 251: Training

    Training Gateway provides the following in-person and computerized training: Resource Service description In-Store Training Our friendly and knowledgeable software at Gateway trainers can teach you how to use the Internet stores and the most popular software programs, including Microsoft Word, Excel, and PowerPoint.
  • Page 252 Chapter 12: Troubleshooting www.gateway.com...

  • Page 253: A Safety, Regulatory, And Legal Information

    Legal Information Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.
  • Page 254 The system was dropped or the cabinet is damaged. The system performance changes. Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Important Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities.

  • Page 255: Regulatory Compliance Statements

    FCC rules. FCC declaration of conformity Responsible party: Gateway Companies, Inc. 610 Gateway Drive, North Sioux City, SD 57049 (605) 232-2000 Fax: (605) 232-2023 Product: Gateway 710 For unique identification of the product configuration, please submit the 10-digit serial number found on the product to the responsible party.
  • Page 256 Refer to your fax communication software documentation for details on how to comply with the fax-branding requirement. Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product. www.gateway.com...
  • Page 257 Ringer Equivalence Numbers of all the devices does not exceed 5. To avoid electrical shock or equipment malfunction do not attempt to make electrical ground connections by yourself. Contact the appropriate inspection authority or an electrician, as appropriate. www.gateway.com...

  • Page 258: Laser Safety Statement

    EPA ENERGY STAR Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard.
  • Page 259 TV/cable TV tuner cards) External television antenna grounding If an outside antenna or cable system is to be connected to your Gateway PC, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and static charges.
  • Page 260 Antenna discharge unit (NEC Section 810-20) Ground clamp Antenna lead-in wire When installing or realigning an outside antenna system, extreme care should be taken to keep from touching such power lines or circuits. Contact with them could be fatal. Antenna and satellite grounding www.gateway.com...

  • Page 261: Macrovision Statement

    BackPack, SERVE-TO-ORDER, Server Watchdog, SpotShop, Spotshop.com, and Your:)Ware are trademarks of Gateway, Inc. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft Corporation.
  • Page 262 Appendix A: Safety, Regulatory, and Legal Information www.gateway.com...

  • Page 263: Index

    America Online user activity indicators See indicators ad hoc networking adding icons to desktop user accounts See also installing address e-mail America Online application key arrow keys AU file audio audio in jack...
  • Page 264 creating data creating label creating music editing track information inserting playing audio with MusicMatch playing music troubleshooting CD drive activity indicator adding eject button identifying locating drive replacing testing testing speed troubleshooting using CD-RW drive activity indicator adding eject button identifying locating drive replacing...
  • Page 265 DIMM See memory directional keys Disk Cleanup Disk Defragmenter diskette inserting diskette drive adding eject button locating locating drive replacing using display changing resolution using screen saver documentation Gateway Web site help Help and Support online help...
  • Page 266 documents creating opening printing saving double-clicking downloading files dragging drivers reinstalling updating drives activity indicator backing up files CD-RW checking for errors checking for free space defragmenting diskette DVD/CD-RW DVD-R/-RW/+R/+RW/CD-RW hard drive identifying drive types media card reader replacing sharing troubleshooting types viewing contents...
  • Page 267 Gateway model number serial number Technical Support Web address Web site gateway dial-up server gigabit Ethernet hard drive backing up files checking for errors checking for free space defragmenting deleting files and folders indicator replacing...
  • Page 268 headphone jack help button online using Help and Support searching starting Using your computer link Hibernate mode home office network hot-swapping hyperlinks i.Link port IEEE 1394 port IEEE 802.11 creating a network speed and frequency using a network indicators Caps Lock CD drive CD-RW drive drive activity...
  • Page 269 InterVideo DVD Player See Internet service provider jacks See connections keyboard buttons cleaning Multifunction keyboard features PS/2 port shortcuts troubleshooting USB port keys application arrow directional function Multifunction keyboard navigation numeric Windows label Microsoft Certificate of Authenticity model number serial number laser printer LCD panel See monitor...
  • Page 270 modem cable jack protecting from power surge troubleshooting monitor changing resolution cleaning controls port troubleshooting using screen saver mouse buttons changing settings clicking double-clicking moving pointer moving screen objects opening files, folders, and programs pointer PS/2 port right-clicking scroll wheel selecting screen objects troubleshooting USB port...
  • Page 271 data transfer speed Ethernet games peer-to-peer selecting connection type sharing devices sharing drives sharing Internet connections sharing printers signal strength streaming audio streaming video wired connections wireless connections networking kit next button non-technical support Accounting Sales Warranty Norton Antivirus numeric keypad indicator online help button...
  • Page 272 turning on computer using UPS power button power supply replacing uninterruptible previous button printer default inkjet installing laser parallel port sharing troubleshooting USB port printing documents programming My Documents button shortcut buttons programs closing closing unresponsive opening reinstalling PS/2 port keyboard mouse radio...
  • Page 273 Internet connection printer See also networking shortcut menus accessing shortcuts adding to desktop closing programs closing windows copying cutting deleting files and folders keyboard opening menu pasting renaming files and folders selecting adjacent items in list...
  • Page 274 Fax telephone jack telephone support testing CD drive DVD drive title bar training classroom Gateway Learning Libraries Learn with Gateway transferring files from Internet files from old computer Internet settings from old computer settings from old computer troubleshooting add-in cards...
  • Page 275 WAV file Web browser button Web page Web site connecting to downloading files Gateway window close button closing maximize button menu bar minimize button title bar Windows clipboard desktop Files and Settings Transfer Wizard...
  • Page 276 downloading files Zip drive port...
  • Page 278 NSK DWL DT710 USR GDE RO 8/03...

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