Gateway LX6810 Reference Manual
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Gateway LX6810 Reference Manual

Gateway lx6810: reference guide
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  • Page 1 REFERENCEGUIDE ® ®...

  • Page 3: Table Of Contents

    Accessing your online User Guide ......2 Gateway contact information ......3 Microsoft Certificate of Authenticity .
  • Page 4 Contents Playing discs ........27 Creating discs .
  • Page 5 Adding or replacing an expansion card ....60 Chapter 6: Maintaining Your Computer ..63 Setting up a maintenance schedule ..... . 64 Caring for your computer .
  • Page 6 Technical support ........109 Before calling Gateway Customer Care ... . . 109 Calling Customer Care .

  • Page 7: Chapter 1: About This Reference

    CHAPTER1 About This Reference • About this guide • Accessing your online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information...

  • Page 8: About This Guide

    CHAPTER 1: About This Reference About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway computer. Some illustrations in this guide may look different than your computer because hardware options and port locations may vary.

  • Page 9: Gateway Contact Information

    Gateway contact information See your setup poster for Customer Care contact information. The label on the back of your computer contains information that identifies your computer model and serial number. Customer Care will need this information if you call for assistance.
  • Page 10 CHAPTER 1: About This Reference...

  • Page 11: Chapter 2: Checking Out Your Computer

    CHAPTER2 Checking Out Your Computer • Front • Back...

  • Page 12: Front

    CHAPTER 2: Checking Out Your Computer Front Digital media manager USB ports Media navigation interface Optical disc drive Optical disc drive Optical drive eject (optional) buttons Power button/ power indicator Backup button Multimedia panel Removable hard drive carriers...
  • Page 13 Component Description Media navigation Press these buttons to control media playback. interface Optical disc drive Use this drive to listen to audio CDs, install games and programs, watch DVDs, and store large files onto recordable discs. For more information about your drive, see “Identifying optical drive types”...

  • Page 14: Digital Media Manager

    CHAPTER 2: Checking Out Your Computer Digital media manager Copy button Memory card reader USB ports Media control panel Stop button Rewind/Skip back button Fast forward/Skip forward button Home button Navigation buttons Play/Pause button Back button Select button Mute button Volume control buttons Multimedia panel Right-channel stereo RCA jack...

  • Page 15: Back

    Back Important Your computer’s hardware options and port locations may vary from this illustration. Case cover Phillips screw Power connector Voltage switch PS/2 keyboard port PS/2 mouse port HDMI port Integrated monitor (VGA) port IEEE 1394/FireWire port USB ports...
  • Page 16 CHAPTER 2: Checking Out Your Computer Component Icon Description Power connector Plug the power cord into this connector. Voltage switch Make sure this switch is set to the proper local voltage. PS/2 keyboard port Plug a PS/2 keyboard into this port. Integrated monitor Connect a VGA monitor to this port if the (VGA) port...
  • Page 17 Component Icon Description PS/2 mouse port Plug a PS/2 mouse into this port. ® IEEE 1394/FireWire Plug IEEE 1394 (also known as Firewire port devices (such as a digital camcorder) into this 6-pin IEEE 1394 port. For more information, see “Installing a printer,...
  • Page 18 CHAPTER 2: Checking Out Your Computer...

  • Page 19: Chapter 3: Setting Up And Getting Started

    CHAPTER3 Setting Up and Getting Started • Working safely and comfortably • Preparing power connections • Connecting to a broadband modem or network • Connecting a dial-up modem • Starting your computer • Turning off your computer • Restarting (rebooting) your computer •...

  • Page 20: Working Safely And Comfortably

    CHAPTER 3: Setting Up and Getting Started Working safely and comfortably Before using your computer, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. •...

  • Page 21: Reducing Eye Strain

    Reducing eye strain Sunlight or bright indoor lighting should not reflect on the screen or shine directly into your eyes. • Position the computer desk and monitor so you can avoid glare on your screen and light shining directly into your eyes.

  • Page 22: Sitting At Your Computer

    CHAPTER 3: Setting Up and Getting Started Sitting at your computer • Avoid bending, arching, or angling your wrists. Make sure that they are in a relaxed position when you type. • Do not slouch forward or lean far back. Sit with your back straight so your knees, hips, and elbows form right angles when you work.

  • Page 23: Connecting To A Broadband Modem Or Network

    Connecting to a broadband modem or network Important Your computer has a built-in Ethernet (network) jack. For information about setting up a wired or wireless Ethernet network, see your online User Guide. You can connect your computer to a broadband (cable or DSL) modem or to a wired Ethernet network.

  • Page 24: Starting Your Computer

    CHAPTER 3: Setting Up and Getting Started Starting your computer To start your computer: Connect the power, network, mouse, and keyboard cables to your computer according to the setup poster. Press the power button on the front of your computer. If your computer does not turn on, check the power cable connections.

  • Page 25: Waking Up Your Computer

    Waking up your computer For more information about changing the power button mode, see the “Customizing” chapter in your online User Guide. When you have not used your computer for several minutes, it may enter a power-saving mode called Sleep. While in Sleep mode, the power indicator on the power button flashes.

  • Page 26: Restarting (Rebooting) Your Computer

    CHAPTER 3: Setting Up and Getting Started To turn off your computer: Click (Start), click the arrow next to the lock icon, then click Shut Down. The computer turns off. To completely disconnect all power (such as for servicing internal components), also disconnect the power cord. Restarting (rebooting) your computer If your computer does not respond to keyboard or mouse...

  • Page 27: Opening The Hideaway Port Panels

    Opening the hideaway port panels In addition to the many ports and jacks on the back, your computer also has ports contained within panels that can be retracted into the case. The retractable panels are the memory card reader and the multimedia panel.
  • Page 28 CHAPTER 3: Setting Up and Getting Started Feature Icon Description Function keys Press these keys to start program actions. Each program uses different function keys for different purposes. See the program documentation to find out more about the function key actions. Audio playback Press these keys to play your audio files and to keys...

  • Page 29: Using The Mouse

    Using the mouse Scroll wheel Right button Left button The mouse is a device that controls the pointer movement on the screen. This illustration shows the standard mouse. As you move the mouse, the pointer (arrow) on the screen moves in the same direction.
  • Page 30 CHAPTER 3: Setting Up and Getting Started You can use the scroll wheel on the mouse to move through a document. This feature is not available in all programs. To... Do this... Move the pointer Move the mouse around. If you on the screen reach the edge of your mouse pad and need to move the...

  • Page 31: Using Optical Drives

    Using optical drives Features Your optical drive has the following basic components: Flip-down drive tray cover Eject button Loading an optical disc To insert an optical disc: Press the eject button on the optical disc drive. Important When you place a single-sided disc in the tray, make sure that the label side is facing up.

  • Page 32: Identifying Optical Drive Types

    CHAPTER 3: Setting Up and Getting Started Identifying optical drive types Your computer may contain one of the following drive types. Eject the drive tray, then look on the front of the tray for these logos: If your optical drive has Your drive type Use your drive for...

  • Page 33: Playing Discs

    If your optical drive has Your drive type Use your drive for... this logo... is... DVD-RAM/-RW Installing programs, playing audio CDs, playing DVDs, RECORDER accessing data, and recording video and data to CDs and DVD-RAM, DVD-R, or DVD-RW discs.

  • Page 34: Creating Discs

    CHAPTER 3: Setting Up and Getting Started Playing a Blu-ray Disc Blu-ray Disc is a high-capacity optical disc that can store much more data than a DVD. A dual-layer Blu-ray Disc can hold 50 GB of files, about 23 hours of standard-definition video, or about nine hours of high-definition video.

  • Page 35: Using The Digital Media Manager

    Using the digital media manager You can use the digital media manager to transfer pictures from a digital camera to your computer. You can also use the digital media manager to transfer data between your computer and a device that uses memory cards, such as a PDA, MP3 player, or cellular telephone.

  • Page 36: Using The Copy Button

    CHAPTER 3: Setting Up and Getting Started To remove a memory card: • Make sure that the card is not being read from or written to, then pull the memory card out of the slot. Important Do not use the remove hardware icon in the taskbar to remove the memory card, or you will have to restart the computer to re-enable the digital media manager.

  • Page 37: Adjusting The Volume

    When the Smart Copy dialog box closes, remove the memory card. Adjusting the volume You can adjust volume using your speakers’ controls or the Windows volume controls. You can also adjust the volume of specific sound devices in your computer.
  • Page 38 CHAPTER 3: Setting Up and Getting Started To adjust device volume levels, click Mixer. The Volume Mixer dialog box opens, where you can click and drag sliders for individual devices. Adjust the Windows Sounds slider to change system sounds volume independently of general volume (such as the volume used for music and game sounds).

  • Page 39: Configuring The Audio Jacks

    Configuring the audio jacks If the back of your computer has five audio jacks, they are universal jacks. This means that they can be used for more than one purpose. For example, the blue jack on the computer can be a stereo in jack or a stereo out jack.

  • Page 40: Installing A Printer, Scanner, Or Other Device

    CHAPTER 3: Setting Up and Getting Started Installing a printer, scanner, or other device Important Before you install a printer, scanner, or other peripheral device, see the device documentation and installation instructions. ® Your computer has IEEE 1394 (also known as Firewire ) ports and Universal Serial Bus (USB) ports.

  • Page 41: Chapter 4: Advanced Hardware Setup

    CHAPTER4 Advanced Hardware Setup • Setting up multiple monitors • Using a removable hard drive • Setting up RAID...

  • Page 42: Setting Up Multiple Monitors

    CHAPTER 4: Advanced Hardware Setup Setting up multiple monitors If your computer came with a dual-DVI port graphics card installed, you can connect up to two monitors for a multi-screen panel array. To set up multiple monitors, see the “Customizing Windows” chapter in your online User Guide. Using a removable hard drive You can use your computer’s removable hard drive carriers for high-volume backups and convenient backup storage.
  • Page 43 How it increases performance The more drives you have in your RAID 0 array, the faster the potential drive reading performance. All hard drives have limitations on how fast they can read and write files. If half a file is stored on one RAID 0 drive and the other half on another RAID 0 drive, each drive only has to read half of the file.

  • Page 44: Raid 1 For Security

    CHAPTER 4: Advanced Hardware Setup RAID 1 for security RAID 1 maintains a complete copy of all files on each physical hard drive in the array. Maintaining simultaneous, complete copies of files across multiple hard drives is called mirroring. If a drive fails, the mirrored drive takes over and acts as the primary drive.
  • Page 45 In the following graphic, each letter represents a unique block of data, and the number next to each letter represents which copy of the data files are stored on that drive. The “P” next to a letter represents parity (error-checking) information, and each column represents a separate hard drive.

  • Page 46: Preparing Your Computer For Raid

    CHAPTER 4: Advanced Hardware Setup Preparing your computer for RAID Setting up RAID on your computer can involve two major steps, depending on how your computer has been configured. To prepare your computer for RAID: Configure the RAID arrays. See the Array Manager User Guide or “Configuring RAID”...

  • Page 47: Getting Help

    C to clear (delete all data from) the array. Getting help For more information on RAID concepts, configuration, and maintenance, search for RAID FAQ information on the Gateway Technical Support Web site (www.gateway.com) or use an Internet search engine to search for: •...
  • Page 48 CHAPTER 4: Advanced Hardware Setup...

  • Page 49: Chapter 5: Upgrading Your Computer

    CHAPTER5 Upgrading Your Computer • Preventing static electricity discharge • Opening the case • Closing the case • Adding or replacing memory • Adding or replacing an optical disc drive • Adding or replacing a hard drive • Replacing the power supply •...

  • Page 50: Preventing Static Electricity Discharge

    CHAPTER 5: Upgrading Your Computer Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer and unplug the power cord and modem and network cables before opening the case. To prevent risk of electric shock, do not insert any object into the vent holes of the power supply.

  • Page 51: Opening The Case

    Opening the case Your computer case provides easy access to internal components. Removing the left side panel Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case.

  • Page 52: Removing The Right Side Panel

    CHAPTER 5: Upgrading Your Computer Removing the right side panel Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case. To help keep the case interior free from cable clutter, many cables (such as hard drive and optical drive data cables) are routed between the system board and the right side panel.

  • Page 53: Removing The Front Bezel

    Removing the front bezel The bezel is the front “face” piece of your computer that has the optical drive faces and the brand logo. It must be removed for some upgrading tasks. To remove the front bezel: Remove the left side panel by following the instructions “Removing the left side panel”...

  • Page 54: Closing The Case

    CHAPTER 5: Upgrading Your Computer Closing the case Replacing the front bezel To replace the front bezel: Slide the hinge tabs on the right side of the bezel into the slots on the front of the computer, then press the left side of the bezel against the computer until its tabs snap into place.
  • Page 55 If you are removing a DIMM from the memory module bank, gently pull the plastic tabs away from the sides of the memory module and remove it. - OR - If you are adding a DIMM to an empty memory module bank, gently pull the plastic tabs away from the sides of the memory module bank.

  • Page 56: Adding Or Replacing An Optical Disc Drive

    CHAPTER 5: Upgrading Your Computer Adding or replacing an optical disc drive Tools You need a Phillips screwdriver to add or replace an optical drive. To add replace an optical drive: Remove the front bezel by following the instructions in “Removing the front bezel”...
  • Page 57 Remove the two drive retention screws. Drive retention screws Slide the drive forward and out of the drive bay. Slide the new drive into the drive bay, line up the screw holes on the drive bay with the screw holes on the drive, then replace the two drive retention screws.

  • Page 58: Adding Or Replacing A Hard Drive

    CHAPTER 5: Upgrading Your Computer Adding or replacing a hard drive You can add hard drives to internal and external hard drive bays. Adding or replacing an internal hard drive To add or replace an internal hard drive: Tools You need a Phillips screwdriver to add or replace a hard drive. Remove the left and right side panels by following the instructions in “Removing the left side panel”...
  • Page 59 Remove the thumbscrew that secures the hard drive cage to the computer, then slide the hard drive cage out of the computer. Hard drive cage thumbscrew If you are replacing a drive, remove the screws that secure the hard drive to the hard drive cage, then slide the old hard drive out of the cage.
  • Page 60 CHAPTER 5: Upgrading Your Computer If you are replacing a drive, note any jumper settings on the old drive (if any) and set the jumpers on the new drive to be the same. - OR - If you are adding a new drive, set the jumpers as instructed by the drive’s user guide.

  • Page 61: Adding A Removable Hard Drive

    If you are using the new hard drive as your primary drive, install Windows using the operating system DVD that came with your computer. For more information on restoring your system, see “Recovering your system” on page 101. Adding a removable hard drive You can use your computer’s removable hard drive carriers for...
  • Page 62 CHAPTER 5: Upgrading Your Computer Pull the handle of one of the carriers to remove it from the computer. The empty carrier looks like this: Align your new hard drive with the carrier so the end with the connectors is at the opposite end as the carrier’s handle.
  • Page 63 Carefully pry the sides of the carrier away from each other, slide the hard drive inside the carrier, then release the sides. Make sure that the prongs on the inside of the carrier are securely inserted into the screw holes on the hard drive.

  • Page 64: Replacing The Power Supply

    CHAPTER 5: Upgrading Your Computer Replacing the power supply Tools You need a Phillips screwdriver to replace the power supply. Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case.
  • Page 65 Slide the power supply and cables out of the computer. Insert the new power supply and cables into the case, then secure it to the case using the four Phillips screws you removed previously. Reconnect the power supply cables using your notes from Step 3.

  • Page 66: Adding Or Replacing An Expansion Card

    CHAPTER 5: Upgrading Your Computer Adding or replacing an expansion card To add or replace an expansion card: Remove the side panel by following the instructions in “Removing the left side panel” on page Important Your computer hardware options and port locations may vary from the illustrations below.
  • Page 67 Open the expansion card cover. For more stability, place your computer on its side. To avoid scratching the case, place it on a towel or other non-abrasive surface. If you are replacing a card, disconnect any cables that are attached to the card, noting their locations and orientation.
  • Page 68 CHAPTER 5: Upgrading Your Computer Tighten the thumbscrew on the expansion card cover. Return your computer to its upright position. Replace the side panels by following the instructions in “Replacing the side panels” on page...

  • Page 69: Chapter 6: Maintaining Your Computer

    CHAPTER6 Maintaining Your Computer • Setting up a maintenance schedule • Caring for your computer • Cleaning your computer • Updating Windows • Using BigFix • Managing hard drive space • Backing up files • Scheduling maintenance tasks • Moving from your old computer...

  • Page 70: Setting Up A Maintenance Schedule

    CHAPTER 6: Maintaining Your Computer Setting up a maintenance schedule Use the following table to set up a regular maintenance schedule. Maintenance task Weekly Monthly When needed Check for viruses Run Windows Update Manage hard drive space Clean up hard drives Scan hard drive for errors Defragment hard drive Back up files...

  • Page 71: Caring For Your Computer

    Caring for your computer To extend the life of your computer: • Be careful not to bump or drop your computer, and do not put any objects on top of it. The case, although strong, is not made to support extra weight.

  • Page 72: Cleaning Your Computer

    CHAPTER 6: Maintaining Your Computer Cleaning your computer Keeping your computer clean and the vents free from dust helps keep your computer performing at its best. You may want to gather these items and put together a computer cleaning kit: •...

  • Page 73: Cleaning The Keyboard

    Cleaning the keyboard You should occasionally clean the keyboard to remove dust and lint trapped under the keys. To clean the keyboard: Use an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys.

  • Page 74: Cleaning Optical Discs

    CHAPTER 6: Maintaining Your Computer Cleaning optical discs Optical discs (CDs, DVDs, and Blu-ray Discs) get dirty from frequent handling. To clean an optical disc: Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose. Updating Windows Windows Update helps you keep your computer up-to-date.

  • Page 75: Using Bigfix

    Using BigFix BigFix may be installed on your computer. BigFix monitors your computer for problems and conflicts. It automatically gathers information about the latest bugs, security alerts, and updates from BigFix sites on the Internet. Whenever BigFix detects a problem, it alerts you by flashing the blue taskbar icon.

  • Page 76: Managing Hard Drive Space

    CHAPTER 6: Maintaining Your Computer Managing hard drive space Windows provides several utilities you can use to check hard drive space, delete unnecessary files, defragment files, and back up files. Checking hard drive space To check hard drive space: Shortcut Start Computer right-click drive...

  • Page 77: Deleting Unnecessary Files

    Right-click the drive that you want to check for available file space, then click Properties. Drive space information appears. Deleting unnecessary files Delete unnecessary files, such as temporary files and files in the Recycle Bin, to free hard drive space.

  • Page 78: Checking The Hard Drive For Errors

    CHAPTER 6: Maintaining Your Computer Click one of the options: • My files only cleans only the folders for the currently logged in user. • Files from all users on this computer cleans all folders. The Disk Cleanup Options dialog box opens. Click to select the types of files you want to delete, then click OK.

  • Page 79: Defragmenting The Hard Drive

    Click Check Now, then click Start. Your drive is checked for errors. This process may take several minutes. Important Error checking cannot scan a drive while the drive is being used, so if you try to check your hard drive for errors, you see a prompt asking you if you want to scan the hard drive later (the next time you restart your computer).

  • Page 80: Backing Up Files

    CHAPTER 6: Maintaining Your Computer To defragment the hard drive: Disconnect your computer from the network. Click (Start), All Programs, Accessories, System Tools, then click Disk Defragmenter. The Disk Defragmenter dialog box opens. Click Defragment now. This process may take hours to complete, depending on the size of the drive being defragmented.
  • Page 81 To back up files: Click (Start), then click Computer. The Computer window opens. Right-click the drive that you want to back up, click Properties, then click the Tools tab. Click Backup Now, then click Run a file backup now.

  • Page 82: Backing Up Files

    CHAPTER 6: Maintaining Your Computer Backing up files Your Gateway computer makes backing up files as easy as pressing a button. To back up files: If you are using a removable hard drive for your backup, see “Using a removable hard drive” on page 36 for more information.

  • Page 83: Scheduling Maintenance Tasks

    Scheduling maintenance tasks Task Scheduler lets you schedule maintenance tasks such as running Disk Defragmenter and checking your drives for errors. Important Your computer must be on during scheduled tasks. If your computer is off, scheduled tasks will not run.

  • Page 84: Moving From Your Old Computer

    CHAPTER 6: Maintaining Your Computer Moving from your old computer Transferring files and settings automatically You can move your files, folders, software settings, and user account settings (such as display, Internet, and e-mail settings) from your old computer to your new one using Windows Easy Transfer, providing your old computer uses Windows XP or Windows Vista.

  • Page 85: Transferring Files And Settings Manually

    Transferring files and settings manually You can manually transfer your personal data files by copying them to removable media, such as a writable disc, an external hard drive, a network location, or a flash drive. Finding your documents Many programs save your personal data files in the Documents or My Documents folder.

  • Page 86: Finding Other Files

    CHAPTER 6: Maintaining Your Computer Finding other files Use Windows Find or Search to locate other personal data files. For more information, see your online User Guide. You can often identify different data file types by looking at the file’s extension (the part of the file name following the last period).

  • Page 87: Chapter7 Troubleshooting

    CHAPTER7 Troubleshooting • Safety guidelines • Try these steps first • Error messages • Internet and networking • Power • Display • Printing • Optical discs • Memory card reader • Mouse • Keyboard • Files • Memory • Audio •...

  • Page 88: Safety Guidelines

    CHAPTER 7: Troubleshooting Safety guidelines While troubleshooting your computer, follow these safety guidelines: Warning To avoid bodily injury, do not attempt to troubleshoot your computer problem if: • Power cords or plugs are damaged • Liquid has been spilled into your computer •...

  • Page 89: Error Messages

    Error messages Error message Action “Insufficient disk “You get an “Insufficient disk space” space” error message” on page “Data error” “You get a “Data error” message” on page “General failure “The hard drive cannot be accessed, reading drive C”...

  • Page 90: Internet And Networking

    CHAPTER 7: Troubleshooting Internet and networking Internet If you do not find a solution to your problem in this section, the issue may be networking related. See “Networking” on page 88 for more information. You cannot connect to the Internet •...

  • Page 91: Modem (Cable Or Dsl)

    People are sending you e-mails, but you have not received them • Click the Receive or Send and Receive button in your e-mail program. This checks your mail server for incoming e-mail. • Make sure that your account with your Internet service provider (ISP) is set up correctly.

  • Page 92: Modem (Dial-Up)

    CHAPTER 7: Troubleshooting Modem (dial-up) See also “Internet and networking” on page Your modem does not dial or does not connect • Make sure that the modem cable is plugged into the modem jack and not the Ethernet or the PHONE network jack.
  • Page 93 You cannot connect to the Internet • The ISP may be having technical difficulties. Contact your ISP for technical support. • Review the troubleshooting information under “Internet and networking” on page Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K.

  • Page 94: Networking

    CHAPTER 7: Troubleshooting Click the Modem tab, then adjust the Speaker volume control. Click OK twice to close the dialog boxes. Networking For more information, see the Networking chapter in your User Guide. You cannot see the other computers on your network •...

  • Page 95: Power

    Power Your computer will not turn on • Make sure that the power cord is connected to an AC power source and to your computer, and that your computer is turned on. If your power cables are connected to a power strip, make sure it is turned on.

  • Page 96: Printing

    CHAPTER 7: Troubleshooting The color is not uniform • Make sure that the display warms up for at least 30 minutes before making a final judgment about color uniformity. The text on the display is dim or difficult to read •...

  • Page 97: Optical Discs

    • Reinstall the printer driver. See your printer’s user guide for instructions. • Wait until files have been printed before sending additional files to the printer. • If you print large files or many files at one time, you may want to add additional memory to the printer.

  • Page 98: Memory Card Reader

    CHAPTER 7: Troubleshooting • The regional code of the movie disc may not match your drive’s regional code. Play only discs with a regional code for your region. The DVD regional code for the United States and Canada is 1, and the regional code for Mexico is 4.

  • Page 99: Keyboard

    Keyboard The keyboard does not work • Make sure that the keyboard cable is plugged in correctly. • Clean the keyboard by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys.
  • Page 100 CHAPTER 7: Troubleshooting A file was accidentally deleted • If a file was deleted while holding down the S key, HIFT or if the Recycle Bin has been emptied since the file was deleted, the file cannot be restored. To restore deleted files: Double-click the Recycle Bin icon.
  • Page 101 Checking the hard drive for errors Use Error-checking if you encounter hard drive problems. Error-checking examines the hard drive for file and folder problems, then corrects the data problems that it finds. To check the hard drive for errors: Click (Start) then click Computer.

  • Page 102: Memory

    CHAPTER 7: Troubleshooting Memory Help For more information about troubleshooting memory errors, click Start, then click Help and Support. Type memory error in the Search Help box, then press E NTER You see a “Memory error” message • Run the Memory Diagnostic Tool. Click (Start), type then press E .

  • Page 103: Passwords

    Passwords Your computer does not accept your password • Windows passwords are case-sensitive. Make sure that is turned off, then retype the password. Expansion cards The computer does not recognize an expansion card • Restart your computer. • Make sure that you have installed the required software.

  • Page 104: Media Center

    VGA (good) • DVI/HDMI (best) • Quality of video cables—Poor quality video cables can cause problems. Gateway recommends using high-quality video cables. • Screen resolution—Many TVs cannot display the high resolution that your computer’s video signal uses, and may shift, scramble, or scroll the picture. For a better picture on a TV display, you may need to lower the computer’s screen resolution to 800 ×...
  • Page 105 • Type of TV • CRT TVs may have a slight flicker. • Plasma TVs may experience image burn-in after extended use. • LCD TVs use the same technology as your computer’s flat panel display. You want to change monitor settings to get better TV or DVD image quality •...

  • Page 106: Checking For Device Problems

    CHAPTER 7: Troubleshooting Checking for device problems Faulty devices or corrupt device drivers can cause a variety of problems on your computer. Checking the condition of system devices and the status of their drivers can help pinpoint the problem. To check for device problems: Click (Start), type device manager, then press .

  • Page 107: Recovering Your System

    Problem solving may also involve reinstalling some or all of the computer’s software (also called recovering or restoring your system). Gateway provides everything you need to recover your system under most conditions. Caution To prepare your computer for additional system recovery options, you should create a set of recovery discs as soon as possible.

  • Page 108: Creating Recovery Discs

    To reinstall using discs, you must create the set of recovery discs beforehand. To create recovery discs: Click (Start), All Programs, Gateway, then click Gateway Recovery Management. Gateway Recovery Management opens. To create recovery discs for the hard drive’s entire...
  • Page 109 The Create Backup Disc dialog box opens. This dialog box tells you the number of blank, recordable discs you will need to complete the recovery discs. Make sure that you have the required number of identical, blank discs ready before continuing.

  • Page 110: Recovering Pre-Installed Software And Drivers

    - OR - If you are recovering from your driver and application recovery disc, insert it into the disc drive, then go to Step 3 after the Gateway Application Recovery main menu opens. Click the Restore tab, then click Reinstall applications/drivers.

  • Page 111: Returning To A Previous System Condition

    Click Contents. A list of software and device drivers opens. Click the install icon for the item you want to install, then follow the on-screen prompts to complete the installation. Repeat this step for each item you want to reinstall.

  • Page 112: Returning Your System To Its Factory Condition

    CHAPTER 7: Troubleshooting On the left side of the window, click Repair Windows using System Restore, then click Next. The Choose a restore point dialog box opens. Click the restore point you want, click Next, then click Finish. A confirmation message box appears. Click Yes.
  • Page 113 Click OK. The recovery process begins by restarting your computer, then continues by copying files to your hard drive. This process may take a while, but a Gateway Recovery Management screen shows you its progress. When the recovery has finished, a dialog box prompts you to restart your computer.
  • Page 114 To reinstall Windows Vista and all pre-installed software and drivers: Turn on your computer, then press A +F10 during startup. Gateway Recovery Management opens. Click Restore system from factory default. Caution Continuing the process will erase all files on your hard drive.

  • Page 115: Technical Support

    Calling Customer Care For the contact number, see your setup poster. The label on top of your computer contains information that identifies your computer model and serial number. Gateway Customer Care will need this information if you call for assistance.
  • Page 116 CHAPTER 7: Troubleshooting...

  • Page 117: Appendix A: Legal Notices

    APPENDIX Legal Notices • Important safety information • Regulatory compliance statements • Environmental information • Notices...
  • Page 118 Always follow these instructions to help guard against personal injury and damage to your Gateway system. Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.

  • Page 119: Replacement Parts And Accessories

    • The system was dropped or the cabinet is damaged. • The system performance changes. Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Regulatory compliance statements United States of America Federal Communications Commission (FCC) Unintentional emitter per FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules.

  • Page 120: Fcc Declaration Of Conformity

    Phone: 800-846-2000 Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product. This device complies with Part 15 of the FCC Rules. Operation of this device is subject to the following two conditions: (1)this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

  • Page 121: Laser Safety Statement

    CD or DVD drive. All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products”...

  • Page 122: External Television Antenna Grounding

    If an outside antenna or cable system is to be connected to your Gateway PC, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and static charges.
  • Page 123 Power lines Warning When installing or realigning an outside antenna system, extreme care should be taken to keep from touching such power lines or circuits. Contact with them could be fatal. Do not locate the antenna near overhead light or power circuits, or where it could fall into such power lines or circuits.

  • Page 124: Environmental Information

    Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

  • Page 125: Macrovision Statement

    Gateway and the Black-and-White Spot Design are trademarks or registered trademarks of Gateway, Inc. in the U.S. and other countries. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft Corporation.
  • Page 126 APPENDIX A: Legal Notices...

  • Page 127: Index

    Index AC power connector cable modem connecting accessories troubleshooting safety precautions cards application key adding expansion audio inserting memory card audio in jack installing memory card center speaker jack removing memory card configuring jacks replacing expansion front speaker jack slots headphone jack troubleshooting add-in line in jack...
  • Page 128 Index computer screen mouse network keyboard power LCD panel power cord mouse printer screen PS/2 keyboard PS/2 mouse cleaning CRT screen rear speakers clicking scanner closing side speaker computer case subwoofer front bezel universal aduio unresponsive program universal audio CompactFlash configuring video camera audio jacks...
  • Page 129 DVD drive adding identifying Gateway replacing contact information See also optical drive model number troubleshooting serial number Support Gateway Recovery Center electrostatic discharge (ESD) re-installing drivers re-installing programs ergonomics re-installing software Error-checking Ethernet jack Ethernet network hard drive connecting adding...
  • Page 130 Index defragmenting function deleting files and folders mouse replacing navigating scanning for errors numeric troubleshooting Windows hard drive carrier headphone jack labels Hibernate mode Microsoft Certificate of hot-swapping Authenticity model number serial number IBM Microdrive LCD panel IEEE cleaning IEEE 1394 port troubleshooting installing line in jack...
  • Page 131 MP3 player locating memory cards memory card types multimedia supported adjusting volume removing card playing Blu-ray using playing DVD Memory Stick using Windows Media...
  • Page 132 See connections recovering power defaults button drivers connector programs Hibernate mode software source problems system Standby/Resume with Gateway Recovery troubleshooting Center turning off computer with Windows System turning on computer Restore power button re-installing power supply defaults replacing drivers printer...
  • Page 133 Restore re-installing Resume mode sound adjusting right-clicking controls muting speaker jack S/PDIF out speakers safety configuring avoiding repetitive strain Standby mode starting general precautions computer guidelines for programs troubleshooting posture starting computer reducing eye strain static electricity setting up computer...
  • Page 134 Index connection Windows Update keyboard wired Ethernet LCD panel troubleshooting memory working safely memory card reader monitor mouse network passwords power printer Zip drive safety guidelines screen screen area screen resolution technical support telephone support turning off computer turning on computer uninterruptible power supply (UPS) updating...
  • Page 136 MAN JOPLIN HW REF GDE R0 8/08...

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