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User Manual of Digital Video Recorder
1)
If it is solved, finish the process.
2)
If not, please contact the engineer from our company to do the further process.
The status of the added IPC displays as "Disconnected" when it is connected through the protocol of our
company. Select "Menu>Camera>Camera>IP Camera" to get the camera status.
Possible Reasons
a)
Network failure, and the DVR and IPC lost connections.
b)
The configured parameters are incorrect when adding the IPC.
c)
Insufficient bandwidth.
Steps
1.
Verify the configuration parameters are correct.
Select "Menu>Camera>Camera>IP Camera".
1)
2)
Verify the following parameters are the same with those of the connected IP devices, including IP address,
protocol, management port, user name and password.
2.
Verify the whether the bandwidth is enough.
Select "Menu >Maintenance > Net Detect > Network Stat.".
1)
2)
Check the usage of the access bandwidth, and see if the total bandwidth has reached its limit.
3.
Check if the fault is solved by the step 1 to step 3.
If it is solved, finish the process.
If not, please contact the engineer from our company to do the further process.
The IPC frequently goes online and offline and the status of it displays as "Disconnected".
Possible Reasons
a)
The IPC and the HDVR versions are not compatible.
b)
Unstable power supply of IPC.
c)
Unstable network between IPC and HDVR.
d)
Limited flow by the switch connected with IPC and HDVR.
Steps
1.
Verify the IPC and the HDVR versions are compatible.
Enter the IPC Management interface "Menu > Camera > Camera>IP Camera", and view the firmware
1)
version of connected IPC.
Enter the System Info interface "Menu>Maintenance>System Info>Device Info", and view the firmware
2)
version of HDVR.
2.
Verify power supply of IPC is stable.
1)
Verify the power indicator is normal.
2)
When the IPC is offline, please try the ping command on PC to check if the PC connects with the IPC.
3.
Verify the switch is not flow control.
Check the brand, model of the switch connecting IPC and HDVR, and contact with the manufacturer of the
switch to check if it has the function of flow control. If so, please turn it down.
4.
Check if the fault is solved by the step 1 to step 4.
If it is solved, finish the process.
If not, please contact the engineer from our company to do the further process.
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