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Grandstream Networks GVR3550 User Manual

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Grandstream Networks, Inc.
GVR3550/GVR3552 Network Video Recorder
User Manual
VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299

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Summary of Contents for Grandstream Networks GVR3550

  • Page 1 Grandstream Networks, Inc. GVR3550/GVR3552 Network Video Recorder User Manual VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 2: Table Of Contents

    WELCOME......................... 10 PRODUCT FEATURES.........................10 SAFETY COMPLIANCE........................11 FCC CAUTION............................11 RF EXPOSURE INFORMATION (SAR).....................12 WARRANTY............................12 INSTALL GVR3550/GVR3552................14 GVR3550/GVR3552 EQUIPMENT PACKAGE................. 14 GVR3550 PRODUCT APPEARANCE....................15 GVR3552 PRODUCT APPEARANCE....................18 INSTALLING GVR3550 HDD....................... 19 INSTALLING GVR3552 HDD....................... 20 CONNECT GVR3550/GVR3552....................21 NETWORK CONNECTION......................23 EXTERNAL USB DEVICE......................23 INSTALLING eSATA........................24...
  • Page 3 UPGRADE VIA TFTP FIRMWARE SERVER.................. 110 CONFIGURING TFTP SERVER....................110 UPGRADE FIRMWARE WITH TFTP SERVER..............111 UPGRADE VIA HTTP/HTTPS FIRMWARE SERVER............111 GVR3550/GVR3552 USER MANUAL Page 2 of 121 Firmware version: 1.0.0.72 Last Updated: 09/2015 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 4 RESET VIA WEB PAGE........................113 RESET VIA BUTTON.......................... 114 EXPERIENCING GVR3550/GVR3552..............115 APPENDIX........................116 FAQs..............................116 RECORDING TIME CALCULATION....................119 GVR3550/GVR3552 USER MANUAL Page 3 of 121 Firmware version: 1.0.0.72 Last Updated: 09/2015 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 5 Figure 2 GVR3550 Back Panel ..........................16 Figure 3 GVR3552 Front Panel ..........................18 Figure 4 GVR3552 Back Panel ..........................18 Figure 5 GVR3550 HDD Installation Diagram ......................20 Figure 6 Connect GVR3550 Diagram ........................22 Figure 7 Connect GVR3552 Diagram ........................22 Figure 8 Connect Input/Output Device With Phoenix .....................
  • Page 6 Figure 71 System Settings Page—NTP Server ....................... 85 Figure 72 Backup Page—Record Backup ........................ 86 Figure 73 Backup Page—Quick Backup Page ......................87 Figure 74 Backup Page—Quick Backup Progress Bar ..................87 GVR3550/GVR3552 USER MANUAL Page 5 of 121 Firmware version: 1.0.0.72 Last Updated: 09/2015...
  • Page 7 Figure 96 Configure Dialog ............................110 Figure 97 TFTP Server Directory Settings ......................111 Figure 98 Factory Reset on GUI Page ........................113 Figure 99 Factory Reset on Web Page ........................114 GVR3550/GVR3552 USER MANUAL Page 6 of 121 Firmware version: 1.0.0.72 Last Updated: 09/2015...
  • Page 8 Table 26 Abnormal Alarm Parameters Explanation ....................68 Table 27 Basic Network Parameters Explanation ....................69 Table 28 GVR3550 Basic System Setting Parameters Explanation ..............73 Table 29 System Settings Page—Date & Time Parameters Explanation ............75 Table 30 System Settings Page—Display Settings Parameters ................76 Table 31 Email Template Parameters Specifications .....................
  • Page 9 Table 40 Device Status Parameters Explanation ....................98 Table 41 Remote Preview Operation Explanation ....................103 Table 42 Remote Preview Camera Specifications ....................104 Table 43 Debug Log Parameters Explanation ....................... 107 GVR3550/GVR3552 USER MANUAL Page 8 of 121 Firmware version: 1.0.0.72 Last Updated: 09/2015...

  • Page 10: Change Log

    CHANGE LOG Only major new features or major document of the GVR3550/GVR3552 updates are listed here. Minor updates for corrections or editing are not documented here. GVR3550 Firmware Version: 1.0.10.72  This is the initial version. GVR3552 Firmware Version: 1.0.10.72 ...

  • Page 11: Welcome

    WELCOME Thank you for purchasing Grandstream GVR3550/GVR3552 NVR (Network Video Recorder). GVR3550/GVR3552 is a next generation of high performance, high capacity network video recorder appliance. It offers small to medium-size businesses, cost-effective, all-in-one recording solution for IP cameras. GVR3550/GVR3552 integrates storage management, event indexing and searching, and local/remote playback into an easy to use appliance.

  • Page 12: Safety Compliance

    SAFETY COMPLIANCE These instructions are intended to assist users with the operation of the GVR3550/GVR3552, avoid dangerous situations or damage the device. ： May cause serious injury or death if any of Warning Caution: Equipment may be damaged if any of the the warnings below are neglected.

  • Page 13: Rf Exposure Information (Sar)

    Directive 1999/5/EC. WARRANTY If the GVR3550/GVR3552 was purchased from a reseller, please contact the company where the device was purchased for replacement, repair or refund. If the device was purchased directly from Grandstream, please contact our technical support team for a RMA (Return Materials Authorization) number before the product is returned.
  • Page 14 User Manual, could void your manufacturer warranty. Warning: Please do not use a different power adaptor with the GVR3550/GVR3552 as it may cause damage to the products and void the manufacturer warranty.

  • Page 15: Install Gvr3550/Gvr3552

    INSTALL GVR3550/GVR3552 GVR3550/GVR3552 EQUIPMENT PACKAGE The GVR3550 package contains: Table 1 GVR3550 Package List Name Number Main Case 12V Power Adapter Ethernet Cable Power Cable Green Phoenix (Wire holder) SATA Data Cables Wire Clampers Remote Control (No Battery) Mount Brackets...

  • Page 16: Gvr3550 Product Appearance

    GVR3552 should prepare itself. To connect to Optional holder) external input/output alarm GVR3550 PRODUCT APPEARANCE Figure 1 GVR3550 Front Panel Table 4 GVR3550 Front Panel Buttons Explanation Buttons Explanation Power indicator. Network Indicator.  Dark: Abnormal network connection or has no access to network ...

  • Page 17: Figure 2 Gvr3550 Back Panel

    Select a check box or enable toggle ON/OFF button.  Pause/Resume auto patrol when auto patrol preview. Figure 2 GVR3550 Back Panel GVR3550/GVR3552 User Manual Page 16 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 18: Table 5 Gvr3552 Back Panel Buttons Explanation

    2 set of alarm output interfaces, output alarm signal to external alarm device, power supply is required for external alarm device Alarm Grounding. Grounding. FAN. For heat dissipation GVR3550/GVR3552 User Manual Page 17 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 19: Gvr3552 Product Appearance

    Solid green: HDD perfectly working  Flashing: Reading data...  Nark: No HDD detected Figure 4 GVR3552 Back Panel Icon Buttons Explanation GVR3550/GVR3552 User Manual Page 18 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 20: Installing Gvr3550 Hdd

    Alarm Grounding. INSTALLING GVR3550 HDD The GVR3550 contains no HDD with packaging, the first-time users need to check the device and install HDD. Please install the GVR3550 HDD according to the following procedures: Twist four screws gently on the bottom of HDD, do not twist too tight;...

  • Page 21: Installing Gvr3552 Hdd

    Figure 5 GVR3550 HDD Installation Diagram INSTALLING GVR3552 HDD Please install the GVR3552 HDD according to the following procedures: Open the device by pushing forward the front panel cover of HDD; Take out the HDD case; GVR3550/GVR3552 User Manual Page 20 of 121...

  • Page 22: Connect Gvr3550/Gvr3552

    CONNECT GVR3550/GVR3552 Please connect the GVR3550/GVR3552 according to the following procedures: 1. Install the GVR3550/GVR3552 HDDs by following the steps in chapter Installing GVR3550/GVR3552 HDD; 2. Plug in the network cables and connect the device to the display device;...

  • Page 23: Figure 6 Connect Gvr3550 Diagram

    4. Power up GVR3550/GVR3552 and the optional devices after connecting power cable; 5. The power indicator will be on if the GVR3550/GVR3552 is on, if all devices have been powered up successfully, the connection is done. Figure 6 Connect GVR3550 Diagram...

  • Page 24: Network Connection

    Users could log in the Web page with the administrator account after plugging in the network cable to GVR3550/GVR3552, go to Menu ->Status-> Network Status to view the network status like IP address and network sending/receiving rate. For details, please refer to the chapter Network Info.

  • Page 25: Installing Esata

    Settings->System Settings->Basic System Settings, click "Refresh" button to check the USB device status. INSTALLING eSATA Plug in the eSATA cable to the corresponding interface on the back panel of GVR3550, power up eSATA or electrify it with USB cable (according to eSATA specific situation). Users could go to Settings->System Settings->HDD Management to view details like HDD Space, Free Space, HDD Status, HDD Type after...

  • Page 26: Figure 8 Connect Input/Output Device With Phoenix

    3. Enter GVR3550 menu, configure alarm input/output parameters on Alarm Settings page. Alarm serial No.1 corresponds to the first alarm input on GVR3550 I/O interface, the following numbers keep to the same matching sequence. Set normally-opened alarm and normally-closed alarm according to the corresponding VIH /OV when alarm;...

  • Page 27: External Intercom Device

    2. Connect the audio-output device like speaker or stereo with RCA interface to the audio output interface on the back panel of GVR. (The steps above ensure the GVR3550/GVR3552 could input or output audio); 3. Connect the microphone to PC audio input interface, while the earphone or stereo is being connected to PC audio output interface to make PC input/output audio.
  • Page 28 Connect the audio input/output devices to the compatible cameras to input/output audio. NOTE Only supports RCA audio input/output devices.  GVR3550/GVR3552 User Manual Page 27 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 29: Product Overview

    PRODUCT OVERVIEW GVR3550/GVR3552 SPECIFICATIONS Table 7 GVR3550/GVR3552 Software Specifications Specification GVR3550 GVR3552 Supports synchronous 24 cameras Supports synchronous 16 cameras 720p (with Video 720p (with 1280x720 resolution) record 1280x720 resolution) record or 8 cameras Recording or 12 cameras 1080p (with 1920x1080...

  • Page 30: Table 8 Gvr3550/Gvr3552 Hardware Specifications

    Internal HDD capacity of each hard drive is 4Tb (Hard drive is 2Tb (Hard drive is not included in drive is not included in GVR3550 GVR3552 packaging) packaging) Universal Input: 100~240V 50/60Hz; Output: Input: 100~240V 50/60Hz;...

  • Page 31: Ir Remote Control

    Comply with R & TTE, RoHS & WEEE Comply with R & TTE, RoHS & WEEE IR REMOTE CONTROL Figure 10 IR Remote Control Table 9 GVR3550 Remote Control Icons Explanation Icon Name Explanation Manual start/stop recording. Use REC button and the...
  • Page 32 Adjust the cameras volume when preview. A-I Button +- Adjust aperture at PTZ control. A-F Button +- Adjust focus at PTZ control. GVR3550/GVR3552 User Manual Page 31 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 33: Input Method

    The correct way to use IR remote control: Batteries must be installed before use. Please aim the remote control at the IR receiver on the GVR3550 then make operations. If the GVR3550 receives the control’s command, you can use the control to manipulate the GVR3550. If failed, please check whether the following reasons are the causes: ...

  • Page 34: Figure 13 Soft Keyboard-Symbols And Numbers

    English input method. Tap again to switch to Chinese input method. Space Chinese input method. Tap again to switch to English input method. Enter Backspace GVR3550/GVR3552 User Manual Page 33 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 35: Local Operations

    GVR login page. GVR3550/GVR3552 User Manual Page 34 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 36: Figure 15 Local Login Page

    Figure 15 Local Login Page Figure 16 Live Preiew Page–Right Click Menu GVR3550/GVR3552 User Manual Page 35 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 37: Local Preview

    LOCAL PREVIEW GVR3550/GVR3552 would directly enter live preview screen once booted up, users could preview the live preview screen without login but unable to make any operations. Only after logged in users could make basic preview operations and other setups.

  • Page 38: Basic Preview Operation

    IP Conflict Alarm with the GVR in the network. Local I/O Alarm Alarm when detecting I/O alarm on GVR3550. BASIC PREVIEW OPERATION If need to make basic operations to one specified camera, users could access the preview page and click left mouse to bring up the menu bar as shown in Figure 17.

  • Page 39: Image Config

    Plus/Minus icon or click on button to access the editing mode. Press the Reset button to restore defaults. GVR3550/GVR3552 User Manual Page 38 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 40: Ptz Control

    PTZ directions. Press the reset button to restore to the original position. Iris+ Increasing Iris. Focus+ Increasing Focus. Zoom+ Increasing zoom. Only available in fullscreen mode. Iris- Reducing Iris. GVR3550/GVR3552 User Manual Page 39 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 41 Set PTZ to pattern will bring up contrail setting page and the operation panel. Exit Click to exit the PTZ control page. GVR3550/GVR3552 only supports PTZ control with ONVIF Protocol, the IP NOTE  camera should be connected and the PTZ device should be configured properly.

  • Page 42: Figure 21 Ptz Control Page-Preset

    Users could click below the control panel to delete the preset. NOTE Grandstream protocol does not support preset setting..  GVR3550/GVR3552 User Manual Page 41 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 43: Figure 22 Ptz Control Page-Patrol

    When set PTZ to pattern, users could edit and use pattern on the control panel. The factory default setting is 3 empty patterns. See figure 22. GVR3550/GVR3552 User Manual Page 42 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 44: Right-Click

    , the PTZ will rotate according to the pattern. Click again to stop. RIGHT-CLICK Click the right mouse to bring up the right-mouse menu. GVR3550/GVR3552 User Manual Page 43 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 45: Figure 24 Right Click Mouse Menu

    Start Patrol Enable/Disable patrol. Once enabled, the menu item turns to” Stop Patrol", Click to stop patrol then stay on the current screen. GVR3550/GVR3552 User Manual Page 44 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 46: Shortcut Button

    Click right mouse and select Video Playback to enter the playback page, as shown in figure 25. Users could make operations like Search, Playback, Tagging, Start Clipping, etc. GVR3550/GVR3552 User Manual Page 45 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 47: Search Record

    Select "Search by Time" and click the check boxes with different colors to set whether to display the corresponding video. GVR3550/GVR3552 User Manual Page 46 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 48: Figure 28 Video Playback-Search By Tag

    Figure 28 Video Playback—Search by Tag Click "Tag Management" button to access the Tag Management page as shown in figure 28, users could edit or delete tag(s). GVR3550/GVR3552 User Manual Page 47 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 49: Video Playback

    When HDD is full, the corresponding tag will be deleted.  VIDEO PLAYBACK GVR3550/GVR3552 support synchronous 4 cameras playback, users can specify the camera and playback date, or make operations like rewind, single frame rewind/ forward, capture, tagging, etc. The playback toolbar is shown in figure 29.
  • Page 50 Click the button to bring up the video save path Setting page as Download Clippings shown in figure 33 below. Click on the "Save" button to download video after setting the path. GVR3550/GVR3552 User Manual Page 49 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 51: Figure 31 Save Snapshot Failed Prompt

    Figure 31 Save Snapshot Failed Prompt Figure 32 Tagging Management Page Figure 33 Locked Video Management Page GVR3550/GVR3552 User Manual Page 50 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 52: Figure 34 Video Save Path Setting Page

    3 hours, 6 hours or 12 hours. Click one time slot to replay the video. Click the time bar to playback video at one certain time.  GVR3550/GVR3552 User Manual Page 51 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 53: Main Menu

    MAIN MENU Right click the mouse to enter GVR3550/GVR3552 main menu page, see figure 34. Figure 35 Main Menu Page The configuration items varied based on different user authority. Administrator users have access to Settings, Maintenance and Status page. SETTINGS CAMERA MANAGEMENT Camera management includes Search &...

  • Page 54: Figure 36 Search Camera Page

    If unable to search out the camera you need automatically, users could manual add the camera to the camera list. See figure 36. GVR3550/GVR3552 User Manual Page 53 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 55: Figure 37 Manual Add Camera Page-Add Camera

    Figure 37 Manual Add Camera Page—Add Camera Figure 38 Manual Add Camera Page—Add DVS Table 19 Camera Parameters Setting Explanation GVR3550/GVR3552 User Manual Page 54 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 56: Table 20 Dvs Parameters Setting Explanation

    When trying to connect to the remote IP camera, the username and password  the GVR3550/GVR3552 use are both default, if not, the connection may fail. Please manual modify the remote IP camera username and password. Table 20 DVS Parameters Setting Explanation...

  • Page 57: Figure 39 Record Mode Config Page

    When set to "Schedule", users should select schedule in the drop-down list. Tap on to add new schedule to add. or Go to Settings->Schedule->Schedule Config->New Schedule Figure 40 Record Mode Settings Page GVR3550/GVR3552 User Manual Page 56 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 58: Figure 41 Camera Event Settings Page

    Only available to camera with PTZ linkage function. For different camera and event type, users could set various alarms: Screen Prompt, Beep, HDMI Alarm, GVR3550/GVR3552 User Manual Page 57 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 59: Figure 42 Encoding Config Page

    Copy the alarm parameters of one camera to other cameras. ENCODING CONFIG Encoding Config page is as shown in figure 41. Figure 42 Encoding Config Page GVR3550/GVR3552 User Manual Page 58 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 60: Schedule

    Users could add new schedule and manage schedule record and alarm event of each camera. Users could add up to 16 schedules, see figure 42. GVR3550/GVR3552 User Manual Page 59 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 61: Figure 43 Schedule Config Page

    Figure 43 Schedule Config Page ADD SCHEDULE Follow the steps below to add schedule. Tap on "New Schedule” and input schedule name in figure 43. GVR3550/GVR3552 User Manual Page 60 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 62: Figure 44 Add New Schedule Page

    Schedule on weekly basis: at least set one period and you could set up to 16 periods. Users could copy the periods of one week to other weeks. See Figure 44. GVR3550/GVR3552 User Manual Page 61 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 63: Figure 45 Schedule Config-Add New Schedule-Copy To Other Period

    Please configure holiday first if you want to use "Enable Holiday mode". Please  refer to Holiday Config Chapter for more details. GVR3550/GVR3552 User Manual Page 62 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 64: Figure 46 Schedule Details Page

    EDIT SCHEDULE Click to access the schedule editing page. DELETE SCHEDULE Supports batch delete. Tap on "delete" button to batch select and delete. GVR3550/GVR3552 User Manual Page 63 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 65: Figure 47 Holiday Config Page

    Figure 47 Holiday Config Page ADD NEW HOLIDAY Click "New Holiday" to bring up the page as shown in figure 47. Users could input holiday name. GVR3550/GVR3552 User Manual Page 64 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 66: Figure 48 Add New Holiday Page

    Figure 49 Add New Holiday Editing Page Users could edit, modify, delete schedule in the holiday list. Click to view the holiday details. GVR3550/GVR3552 User Manual Page 65 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 67: Alarm Config

    Please refer to the chapter Connect Alarm Device to connect the output and input devices. IO ALARM CONFIG Users could set different alarm type to each alarm input, see figure 50. GVR3550/GVR3552 User Manual Page 66 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 68: Figure 51 Io Alarm Config Page

    Users could set various alarm linkages according to different alarm such as Screen Prompt, Beeper, HDMI Alarm, Send Email, or Copy Alarm to Other Cameras. The Parameters settings are the same in chapter Camera Event Settings. GVR3550/GVR3552 User Manual Page 67 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 69: Network Settings

    NETWORK SETTINGS Network Settings includes Basic Settings, Advanced Settings and Security Settings. Users could easily connect to network and configure network security. GVR3550/GVR3552 User Manual Page 68 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 70: Figure 53 Network Settings-Basic Settings Page

    Basic Settings page is shown in figure 52, users can choose to obtain IPv4 address automatically or manual set static IP address or use PPPoE. GVR3550 is available only when network setup is correct. Figure 53 Network Settings—Basic Settings Page...

  • Page 71: Figure 54 Network Settings-Advanced Settings Page

    Select the proper DDNS type (the Beta version only supports ipkan) in the drop-down list and input the correct domain name, username and password to complete the DDNS settings. GVR3550/GVR3552 User Manual Page 70 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 72: Figure 55 Specify Upnp External Port Page

    4. Set DNS server address and the secondary DNS server address. MULTICAST GROUP When access GVR3550 via remote network to make real-time preview, if the users access exceed the maximum network bandwidth, users will unable to preview, set multicast IP to save the problem.

  • Page 73: Figure 56 Security Settings Page

    239.252.0.0 and 239.255.255.255. SECURITY SETTINGS GVR3550/GVR3552 security settings page is as shown in figure 55. Figure 56 Security Settings Page 802.1x MODE GVR3550/GVR3552 supports MD5 and EAP (PEAP). Authentication: Set whether to to enable/disable 802.1x mode. Configures 802.1x authentication identity and other parameters when connecting to PBX.

  • Page 74: System Settings

    System Settings includes Basic Settings, Date & Time, Display Settings, Local View Control, HDD Management, etc. BASIC SETTINGS Basic Settings page is shown in figure 56. Figure 57 System Settings Page—Basic Settings Page Table 28 GVR3550 Basic System Setting Parameters Explanation Parameter Explanation GVR3550/GVR3552 User Manual Page 73 of 121...
  • Page 75 443 for HTTPS. Restart the device to make changes take effect. RTSP Port The default is 554. DATE & TIME See figure 57. GVR3550/GVR3552 User Manual Page 74 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 76: Figure 58 System Settings Page-Date & Time

    Manual Manual set time. Auto Obtain time automatically from NTP server. Synchronize Camera Synchronize the time on GVR3550 to the connected cameras. Time with NVR NTP Server Address Set NTP server to obtain time. Time Zone Manual set time zone.

  • Page 77: Figure 59 System Settings Page-Display Settings

    Users could select output mode: Auto, VGA, HDMI. The default setting is "Auto". Selection  When set to "Auto", GVR3550 will automatically detect the display once reboots. It could identify 1024*768 resolution on VGA display device, or 1920*1080/60HZ (1080P), 1280*720/60HZ (720P), 1920*1080/50HZ (1080P), 1280*720/50HZ (720P), 720*576/50HZ (576P), 720*480/60HZ (480P) resolution on HDMI display device.

  • Page 78: Figure 60 System Settings Page-Email Settings

    1. Input SMTP server address; 2. Input display name, sender address, username and password; 3. Set receiver address. GVR3550/GVR3552 could set up to 3 receiver addresses. Users could send differ\ent alarms to different receivers; 4. Set send interval. All alarms in this interval will be sent together in one Email;...

  • Page 79: Figure 61 System Settings Page-Local View Control

    $mac MAC address of GVR3550 IP address of GVR3550. LOCAL VIEW CONTROL Users could set cameras and patrol time intervals, as shown in figure 60. Figure 61 System Settings Page—Local View Control The name of connected camera ill be displayed on the left list, as shown in figure 60. Click on...

  • Page 80: Figure 62 Local View Control-Apply Camera

    Figure 63 System Settings Page—HDD Management Table 32 System Settings Page—HDD Management Parameters Explanation Parameter Explanation Add New Volume Access the detail page to set volume. GVR3550/GVR3552 User Manual Page 79 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 81: Figure 64 Hdd Management-Add New Volume

    It is recommended to add no more than 16 cameras to guarantee video data NOTE: stability when using RAID1. It is recommended not to use RAID0 and RAID1 the same time.  GVR3550/GVR3552 User Manual Page 80 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 82: Figure 66 System Settings Page-User Management

    Set the property of existing volume to Read-Write or Read-only. The volume will not save video if set to Read-only. USER MANAGEMENT GVR3550 could add up to 30 users .Users can be operator or normal user. As shown in figure 65. Figure 66 System Settings Page—User Management GVR3550/GVR3552 User Manual Page 81 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 83: Figure 67 User Management-Add User

    The new user authority is default, users could modify the user information and authority by clicking on . See figure 67. Users could modify new password and user level. GVR3550/GVR3552 User Manual Page 82 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 84: Figure 68 User Management-Edit User

    Figure 69 User Management—Edit Normal User Besides camera privilege, the operator user also has configure privilege. Check to set. See figure 69. GVR3550/GVR3552 User Manual Page 83 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 85: Figure 70 User Management-Edit Operator User

    Configure Privilege. Camera Management, Schedule, Alarm Config, Alarm Settings, Network Settings, System Settings, etc. NTP SERVER GVR3550/GVR3552 could provide other devices in LAN with NTP service. Check "Enable NTP Server". See figure 70. GVR3550/GVR3552 User Manual Page 84 of 121...

  • Page 86: Maintenance

    Figure 71 System Settings Page—NTP Server MAINTENANCE Maintenance includes Upgrade, Backup, Reset & Reboot, Import & Export and Troubleshooting. UPGRADE GVR3550/GVR3552 supports upgrade via TFTP / HTTP / HTTPS and Manual Upload. Table 34 Upgrade Parameters Explanation Parameter Explanation Upgrade Via Firmware upgrade via TFTP / HTTP / HTTPS or Manual Upload.

  • Page 87: Backup

    The upgrade will use force TFTP. BACKUP GVR3550/GVR3552 supports quick backup record and search backup record. Users could choose the camera and set the record time for quick backup, or search file for backup via record type, file type or record time.

  • Page 88: Figure 73 Backup Page-Quick Backup Page

    2. Click on the "Search Backup" button to enter the corresponding page as shown in figure 74. Users could also click on to playback record. GVR3550/GVR3552 User Manual Page 87 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 89: Reset & Reboot

    Please click on the "Refresh" button if the USB device cannot be detected after inserting. If the refresh is invalid, please unplug the USB then insert again. If still failed, the reason might be the USB is not incompatible with GVR3550. Please try another USB device instead.

  • Page 90: Import & Export

    Figure 76 Reset & Reboot Page Warning!  GVR3550 data will be erased and set to factory default if enable Factory Reset, please take caution to use this function. IMPORT & EXPORT GVR3550/GVR3552 supports import/export configuration file. Users could import GVR3550/GVR3552 configuration file to external storage device for backup, or import the file to the GVR3550/GVR3552 thus to reduce manual settings procedures.

  • Page 91: Figure 77 Import & Export Page

    Figure 77 Import & Export Page Warning!  Restart GVR3550/GVR3552 to make changes take effect after importing configuration file. The original file would be overwritten by the new one, please use this function with caution. Table 35 Import & Export Parameters Explanation...

  • Page 92: Troubleshooting

    Input the destination address, click on "Start" to initiate test, click "Stop" to end test. Diagnose Output Display the diagnosis result of GVR3550 and the destination IP address. Path of File Saving Display external device, users could choose one if there are multiple choices.

  • Page 93: Figure 79 S.m.a.r.t. Detection Page

    HDD DETECTION GVR3550/GVR3552 provides S.M.A.R.T. (Self-Monitoring, Analysis and Reporting Technology) detection and bad sector detection. Users could view HDD running status via HDD detection. S.M.A.R.T detection provides detection like HDD heads, temperature, material of disk surface and forecasting the underlying problems of HDD that may occur in time.

  • Page 94: Figure 80 Hdd Bad Sector Detection Page

    HDD Status Display Tag HDD status with various colors: Good, Damaged. SYSTEM LOG Users could view GVR3550/GVR3552 running status. See figure 80. GVR3550/GVR3552 User Manual Page 93 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 95: Status

    Click to view the log details. STATUS Status includes Recording Info, System Info, Network Info, Resource Usage, Alarm Info and HDD Info. GVR3550/GVR3552 User Manual Page 94 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 96: Recording Info

    RECORDING INFO User could view the connected camera status and the schedule record on GVR3550/GVR3552. See figure 81. Figure 82 Recording Info Page GVR3550/GVR3552 User Manual Page 95 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 97: System Info

    SYSTEM INFO Users could view GVR3550/GVR3552 part number and hardware version as shown in Figure 82. Figure 83 System Info Page NETWORK INFO Users could view address type, IP address, and LAN data Sending & Receiving status. As shown in figure...

  • Page 98: Resource Usage

    Figure 84 Network Info Page RESOURCE USAGE Users can view CPU usage and memory usage as shown in figure 84. GVR3550/GVR3552 User Manual Page 97 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 99: Alarm Info

    Figure 85 Resource Usage Page Table 40 Device Status Parameters Explanation Parameter Explanation CPU Usage Real-time display GVR3550 CPU usage status. Memory Usage Real-time display GVR3550 memory usage status. ALARM INFO Users can view alarm types of cameras. As shown in figure 85.

  • Page 100: Hdd Info

    Figure 86 Alarm Info Page HDD INFO Users can view HDD No., attribution volume, serial No., total space and HDD status. As shown in figure 86. GVR3550/GVR3552 User Manual Page 99 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 101: Logout

    Figure 87 HDD Info Page LOGOUT GVR3550 would display preview screen after logout, please input username and password to login for authentication when entering the menu again. GVR3550/GVR3552 User Manual Page 100 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 102: Web Management

    WEB MANAGEMENT OVERVIEW GVR3550/GVR3552 supports accessing and managing GVR on Web page via the remote PC. The Web page provides operations like video playback & search, video settings, alarm settings, system settings, PTZ control, etc. Most operations are the same as on local GUI.

  • Page 103: Web Page Introduction

    Follow the step below: Open a web browser and enter the GVR3550 IP address in the address bar to login the Web page; Click on the plug-in installation remind link to download plug-in to PC;...

  • Page 104: Figure 90 Web Live View Page

    Double click on one window when preview to view camera settings menu if has enough space. See table below. Table 41 Remote Preview Operation Explanation GVR3550/GVR3552 User Manual Page 103 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 105: Table 42 Remote Preview Camera Specifications

    Recording Display the current camera recording status (being recorded or not). Status The video file is saved on PC. GVR3550/GVR3552 User Manual Page 104 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 106: Playback

    Please refer to the chapter Local Playback to view remote playback on Web page. It should be noted that the video which could be searched on the Web page is the one stored in GVR3550/GVR3552 HDD, snapshots and clips could only be saved on PC but not on local GUI. The playback on the Web page is as shown in figure 90.

  • Page 107: Figure 92 Web Page-Basic Settings

    DEBUG LOG The Maintenance on the Web page is shown in figure 90. Please refer to chapter Maintenance to view other parameters settings. GVR3550/GVR3552 User Manual Page 106 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 108: Figure 93 Web Page-Maintenance Menu

    Registration state changes (INFO level) Negotiation coding (INFO level) Ethernet connection (INFO level) SLIC debris abnormal (WARNING and ERROR level) Abnormal memory (ERROR level) GVR3550/GVR3552 User Manual Page 107 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...
  • Page 109 STATUS-QR CODE Users could quick install GVR3550/GVR3552 client via scan QR code on Android devices like phones and tablets. Please login the Grandstream Website http://www.grandstream.com for more details. GVR3550/GVR3552 User Manual Page 108 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 110: Firmware Update

    Click on "Upgrade Now" button to upload firmware, the screen is shown below; Figure 95 Manual Upgrade Page GVR3550/GVR3552 will start upgrade automatically once uploaded the file, it will prompt users whether to reboot when complete upgrade. With no operations in 30 seconds the GVR3550/GVR3552 will reboot automatically. GVR3550/GVR3552 User Manual Page 109 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 111: Upgrade Via Tftp Firmware Server

    UPGRADE VIA TFTP FIRMWARE SERVER For GVR3550, please configure TFTP server and put the file "gvr3550fw.bin" under TFTP server directory. The file for GVR3552 is "gvr3552fw.bin". Users could also download the free TFTP server by visiting the link below to download free Windows TFTP server：...

  • Page 112: Upgrade Firmware With Tftp Server

    HTTP server. Users could obtain the Apache HTTP server installation software via http://httpd.apache.org, please finish the default installation according to the wizard. GVR3550/GVR3552 User Manual Page 111 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 113: Upgrade Firmware With Http Server

    4. Click "Upgrade Now" and GVR will prompt users whether to reboot when complete upgrade. With no operations in 30 seconds the GVR will reboot automatically. GVR3550/GVR3552 User Manual Page 112 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 114: Factory Reset

    Users could reset factory settings via the following ways: Reset via local GUI, via Web page, via the reset button on the back panel of GVR3550/GVR3552. Factory reset will delete configuration info and syslog info, the HDD data and videos will not be deleted.

  • Page 115: Reset Via Button

    Figure 99 Factory Reset on Web Page RESET VIA BUTTON There is a Reset button on the back panel of GVR3550/GVR3552 as shown in figure 2 and figure 3, long press the button for more than 10 seconds to reboot and restore to factory reset.

  • Page 116: Experiencing Gvr3550/Gvr3552

    Thank you again for purchasing Grandstream Enterprise Application phone, it will be sure to bring convenience and color to both your business and personal life. GVR3550/GVR3552 User Manual Page 115 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

  • Page 117: Appendix

    System upgrade errors Damaged HDD or HDD cables Front panel error Damaged mainboard 2. GVR3550/GVR3552 reboots automatically or crashes frequently in a few minutes after startup. Unstable input power or low voltage No enough power HDD power line connection error...
  • Page 118 The video you want to search has been overwritten. The video is not being played. 6. Blurred screen when search local video Restart GVR3550/GVR3552 will generally solve these issues: data reading error, small code stream, mosaics in fullscreen when playback. Damaged HDD cable...
  • Page 119 Wrong alarm settings Wrong cables connection One alarm is connected to two circuits the same time 15. Unable to control GVR3550/GVR3552 via remote control Remote control distance is too far or the control angle is too tilt Low batteries Damaged control/front panel 16.

  • Page 120: Recording Time Calculation

    HDD capacity calculation based on assessing the video file size each camera recorded per hour. e.g.: The video one single camera records per hour takes up 200M/H in HDD, use GVR3550 to record synchronously with 12 cameras. Record Time (hour) = 2*4*1024*1024/200（M/H）*12=3495.25（Hour）145.6（Day）...
  • Page 121 Toshiba DT01ACA050 500G Toshiba DT01ACA200 HGST HUA723020ALA640 GVR3550/GVR3552 User Manual Page 120 of 121 VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299...

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