Appendix; Service (Customer Care) - Gigaset S650 H Pro User Manual

Service (Customer Care)

Do you have any questions? Find prompt access to support in this user guide and at
www.gigaset.com/pro. The phone retailer from whom you purchased your telephone system
will be happy to assist with any further questions regarding your Gigaset Professional Telephone
system.
Questions and answers
Possible solutions are available online at
Troubleshooting
The display is blank.
•
The handset is not activated.
•
The battery is empty.
"No Base" flashes on the display.
•
The handset is outside the range of the base station.
station
•
The base station is not activated.
"Please register handset" flashes on the display.
•
The handset has not yet been registered or was de-registered due to the registration of an
additional handset (more than 6 DECT registrations).
Your settings are not accepted.
•
The wrong profile has been set.
settings ( p. 54).
The handset does not ring.
•
The ringtone is deactivated.
•
Call forwarding is set.
•
The phone does not ring if the caller has withheld his number.
¤
Activate the ringtone for anonymous calls (
•
The phone does not ring during a specific period or for certain numbers.
¤
Check the time control for external calls (
No ringtone/dial tone from the fixed line network.
•
Incorrect phone cable.
connections are correct when purchasing from a retailer.
Error tone sounds after system PIN prompt.
•
You have entered the wrong system PIN.
if required
Forgotten system PIN.
¤
Reset the system PIN to 0000

Appendix

wiki.gigasetpro.com
Press and hold
Charge the battery or replace it (
Check the base station power adapter
Set Profile Personal . . . then make changes to the device
Activate ringtone (
Deactivate call forwarding (
Please always use the phone cable supplied or ensure that the pin
Repeat the process, reset the system PIN to 0000
Service (Customer Care)
FAQ
p. 6)
Move the handset closer to the base
Re-register the handset
p. 55)
p. 22)
p. 41).
p. 41)
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