Samsung SRN-473S User Manual page 167

Problem
When an alarm occurs, I try to press the [ALARM]
button on my remote control to cancel it but an
alarm keeps running and it cannot be cancelled.
No response controlling PTZ in the live viewer.
The camera is not connected or the PC fails to
connect to the product.
I registered a camera, but the web viewer does not
show live video.
In the web viewer, the screen does not switch
automatically.
The Live screen is too bright or too dark.
A message of "Need to reset date/time." Is displayed
on the screen.
The time bar is not displayed in Search mode.
The "NO HDD" icon and an error message are
displayed.
I have installed an additional HDD on the NVR but it
does not recognize the HDD.
I have connected an external storage device (USB
Memory, USB HDD) to the NVR but the NVR seems
not to recognize it.
y Press the [MENU] button on your remote control to cancel the alarm.
1) Event monitoring screen cancellation: monitoring mode - Turn off the event
monitoring time.
2) Canceling alarm sounds: event recording mode - alarm (camera event/
video loss) - Mute the alarm output.
3) Canceling events: event recording mode - alarm (camera event/video loss)
- Turn off the mode.
y Check the registered Camera if it support PTZ function.
y Check if the network cable is connected properly.
y Ensure that you have set Network – Connection Mode.
y Check the IP setting of the PC or camera.
y Try the Ping Test.
y Check if there is a different device near the product uses the same IP.
y After registering a camera, a user need to edit/save the desired layout, before
the screen split mode and live screen fit for the setting appears.
y You need to select the desired layout for sequence operation, in the automatic
switching menu.
y Check the video settings of the registered camera.
y This message is displayed if there occurs a problem with the time setting of
the internal clock or an error in the clock itself.
Contact the retailer or the service center for more information.
y The timeline can switch between normal and extension mode.
In extension mode, the time bar may not be displayed in the current timeline.
Switch to normal mode or use the left or right button to navigate through the
time bar.
y Check the HDD for connection. If the problem persists in a normal condition,
contact the nearest service center to have the HDD checked by the service
personnel.
y See the compatibilty list to check if the additional HDD is supported by the
NVR. For the compatibility list, contact the retailer where you purchased the
NVR.
y See the compatibility list of external storage devices to check if the connected
device is supported by the NVR. For the compatibility list, contact the retailer
where you purchased the NVR.
Action
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