Customer Information; Canada) - GMC Canyon 2016 Owner's Manual

Customer
Information
Customer Information
Customer Satisfaction
Procedure (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 357
Customer Assistance Offices
(U.S. and Canada) . . . . . . . . . . 359
Customer Assistance for Text
Telephone (TTY) Users (U.S.
and Canada) . . . . . . . . . . . . . . . . 360
Online Owner Center . . . . . . . . . 360
GM Mobility Reimbursement
Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 361
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 361
Scheduling Service
Appointments (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 363
Courtesy Transportation
Program (U.S. and

Canada) . . . . . . . . . . . . . . . . . . . . 363

Collision Damage Repair (U.S.
and Canada) . . . . . . . . . . . . . . . . 364
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 366
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 367
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 368
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 368
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 368
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 369
Event Data Recorders . . . . . . . . 369
®
OnStar . . . . . . . . . . . . . . . . . . . . . . 370
Infotainment System . . . . . . . . . . 370

Customer Information

Customer Information
Customer Satisfaction
Procedure (U.S. and
Canada)
Your satisfaction and goodwill are
important to your dealer and to
GMC. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
357