Table of Contents
Advertisement
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 453
Offices . . . . . . . . . . . . . . . . . . . . . . 455
Telephone (TTY) Users . . . . . 456
Online Owner Center . . . . . . . . . 456
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 457
Program . . . . . . . . . . . . . . . . . . . . 457
Appointments . . . . . . . . . . . . . . . 459
Program . . . . . . . . . . . . . . . . . . . . 459
Collision Damage Repair . . . . . 460
Information . . . . . . . . . . . . . . . . . . 463
Statement . . . . . . . . . . . . . . . . . . . 463
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 464
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 464
General Motors . . . . . . . . . . . . . 465
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 465
Event Data Recorders . . . . . . . . 465
OnStar . . . . . . . . . . . . . . . . . . . . . . . 466
Infotainment System . . . . . . . . . . 466
Customer Information
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
GMC. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
453
Advertisement
Chapters
Table of Contents
