Dell UC300 User Manual

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Dell Pro Stereo Headset UC300
User's Guide
Regulatory model: HSC011



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  Summary of Contents for Dell UC300

  • Page 1 Dell Pro Stereo Headset UC300 User’s Guide Regulatory model: HSC011...
  • Page 2 The information contained in this document, including all instructions, cautions, and regulatory approvals and certifications, is provided by the supplier and has not been independently verified or tested by Dell. Dell cannot be responsible for damage caused as a result of either following or failing to follow these instructions.
  • Page 3: Table Of Contents

    Contents About Your Headset ......5 Product Features ......5 Excellent Sound Quality .
  • Page 4 End an Incoming Call on the Computer....15 Adjusting the Volume ..... 16 Muting/Unmuting a Call .
  • Page 5: About Your Headset

    Comfortable Leatherette Design The Dell Pro Stereo Headset UC300 has soft leatherette padding on the headband and comfortable ear cushions. Adjustable Speaker Chambers The Dell Pro Stereo Headset UC300 headset offers adjustable speaker chambers for optimal coupling to the ear.
  • Page 6: Plug-And-Play Usb Connectivity

    Compatible with Desktop and Mobile Computers The Dell Pro Stereo Headset UC300 can be used with any computer that has a USB port. Thus you can enjoy hands-free calls from your desktop PC, laptop or tablet of choice.
  • Page 7: Package Contents

    Package Contents Your headset is shipped with the components shown below. NOTE: The documents shipped with the headset may vary based on your region. Headset Travel pouch Quick Start Guide Warning and Declaration Package Contents │...
  • Page 8: Identifying Parts And Controls

    Identifying Parts and Controls Headset Soft leatherette padding USB plug Leatherette ear cushions Noise cancelling microphone Adjustable speaker chambers Flexible boom-arm tip Call-control unit Speakers │ Identifying Parts and Controls...
  • Page 9: Call-Control Unit

    Call-Control Unit Mute button Phone button Mute red LED Phone green LED Volume buttons Identifying Parts and Controls │...
  • Page 10: Setting Up Your Headset

    Setting Up Your Headset Plug Your Headset into Your Computer Plug the headset into a USB port on your computer. │ Setting Up Your Headset...
  • Page 11: Configure The Headset On Your Computer

    Configure the Headset on Your Computer Configuration for Microsoft (MS) Lync The Dell Pro Stereo Headset UC300 is certified and optimized for MS Lync. You just have to connect your headset to your device via USB. Once the headset is detected, it is ready to use.
  • Page 12: Configuration To Listen To Music

    Configuration to Listen to Music To use your headset to listen to music from your computer, the headset has to be selected as the default playback device in Windows Audio Settings. 1. Access the Windows Audio Settings by right clicking on the speaker icon on the Windows toolbar.
  • Page 13 2. Set the Headset Earphone (Jabra UC Voice 550a MS) as the Default Playback Device. For Windows 7 and 8 For Windows XP Setting Up Your Headset │...
  • Page 14: Adjusting The Headset

    Adjusting the Headset Adjust the headband to get the optimal fit for your headset. Adjust the headset boom arm to have the microphone around 2 centimeters (cm) away from the mouth. 2 cm 3/4" │ Setting Up Your Headset...
  • Page 15: Answering/Ending A Call

    Answering/Ending a Call Answer an Incoming Call on the Computer You will be able to hear the ringtone on the headset on an incoming call from the soft phone. Answer the call by doing one of the following: 1. Accept the call on the softphone. 2.
  • Page 16: Adjusting The Volume

    Adjusting the Volume Use the “+” and “–“ button located at the center of the call control unit to adjust the volume. Press “+” to increase the volume level and “–” to decrease the volume as shown below. Muting/Unmuting a Call Press the mute button to mute and un-mute the microphone as shown below.
  • Page 17: Troubleshooting

    Troubleshooting Common Symptoms The following table contains general information about common Dell Pro Stereo Headset UC300 symptoms you might encounter and the possible solutions. Common Symptoms What You Experience Possible Solutions Headset does not The red and green • Make sure that...
  • Page 18 • Make sure that the USB port is not disabled. • Try using another USB port. • Try plugging the headset directly into one of the computer’s USB ports and NOT into a USB hub. • Try using the headset on another computer.
  • Page 19 level. • Make sure that the caller has not muted his/her microphone. • Make sure that the audio is routed to the headset from the Softphone and verify the audio settings on the Softphone. • Make sure that the headset is correctly set up in Windows audio settings.
  • Page 20 • Make sure that the speaker on the media player is not muted and volume is set to an appropriate level. • Make sure that the headset is correctly set up in Windows audio settings. Audio not clear in The sound is not clear • Make sure that the headset speaker volume...
  • Page 21 No microphone audio Person on the other • Make sure that from headset – Using end cannot hear you the headset Softphone on a is connected computer properly and powered up. • Make sure that the microphone is not muted, and the transmit volume is set to the appropriate...
  • Page 22 • Make sure that the Microphone on the headset is not muted. • Make sure that the headset is correctly set up in Windows audio settings as shown in the link Audio settings for Windows. Microphone audio not Person on the other • Make sure that clear from headset end cannot hear you...
  • Page 23 headset to the appropriate level. Cannot pause Music from Windows • Make sure that Windows Media Player Media Player does not the Jabra PC while on an incoming/ stop when you take a Suite is installed outgoing call call on the computer. Download the latest release of Jabra PC Suite...
  • Page 24: Specifications

    Specifications General Model number UC300 USB compliance USB 2.0 (General and Audio Class specifications) Green for in use, red for mute Supported operating systems Windows XP, 7 (32 and or 64 bit), 8 and Physical Characteristics Weight 110 g without packaging...
  • Page 25: Statutory Information

    Dell system, it will follow the system warranty. For U.S. customers: This purchase and your use of this product are subject to Dell’s end user agreement, which you can find at This document contains a binding arbitration clause.
  • Page 26: Regulatory

    Regulatory Dell Pro Stereo Headset Model: UC300 Regulatory Model: HSC011 Regulatory Information Warning: Changes or modifications on this unit are not expressly approved by the party responsible for compliance which could void the user’s authority to operate the equipment. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.