Using Special Attendant Buttons; Special Attendant Button Operations - Comdial 7700S User Manual

Using Special Attendant Buttons
Special Attendant Button Operations
In addition to the many feature buttons the system can make available
to any
station, the
DXP
provides the attendant position with several spe-
cial purpose feature buttons to enhance call processing. These special
purpose buttons are described below:
Alternate Button:
When an attendant presses this button, all calls nor-
mally routed to his or her telephone are then routed to an alternate
attendant's telephone instead. In some cases, your alternate attendant
will be able to route all calls to a third alternate attend+nt.
Both Button: This button provides a means for an attendant to etablish
a conference between the attendant's station, a current call, and the last
call that was placed on hold.
Overflow Button:
When an attendant presses this button, calls that nor-
mally ring at the attendant's telephone also ring at an overflow
attendant's station.
Queue Button:
When multiple calls are ringing or are on hold at an
attendant's station, the system places them in a queue. The attendant
can use this but&on to determine how many calls are queued awaiting
service.
Serial Call Button:
When a caller wishes to speak to more that one per-
son or department, the attendant uses this button to place the caller in a
serial mode of multiple transfers to each desired party. In the serial
mode the system automatically transfers the caller to another party as
soon as a present party hangs up. The system places the caller in the
serial mode as soon as the attendant hangs up.
Test/Busy Button: This button provides the attendant
a means to test
the status
of
specific lines. Attendants
can use this button to determine
whether irrGvidual lines are idle, busy or on hold.
To
forward all calls to an alternate attendant,
l
press the installer-programmed ALTERNATE button. If an alter-
nate attendant is programmed, the light next to the
ALTERNATE
button will illuminate and the LCD will indicate
the location of the alternate attendant.
To cancel the alternate mode,
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