Mitel 6920 User Manual
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Mitel 6920 User Manual

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Mitel 6920/6920w IP Phone
User Guide
Release 2.2
Version 1.0
58016881 REV00
December 2023

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Summary of Contents for Mitel 6920

  • Page 1 Mitel 6920/6920w IP Phone User Guide Release 2.2 Version 1.0 58016881 REV00 December 2023...
  • Page 2 ).The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.

  • Page 3: Table Of Contents

    5.5.1 Ring Tones........................31 5.5.2 Audio Path........................31 5.5.3 Headset..........................33 5.6 Display............................34 5.7 Voice Services..........................35 5.8 Diagnostics..........................35 5.9 Bluetooth............................ 36 5.10 Wi-Fi............................43 5.10.1 Connecting to Wi-Fi on 6920 IP Phone.................43 5.10.2 Connecting to Wi-Fi on 6920w IP Phone..............46...
  • Page 4 5.11 Restart............................55 5.12 Configuring and using programmable keys................55 5.12.1 LED Indicator......................... 57 5.12.2 Speed Call........................57 5.12.3 Other Features....................... 58 6 Making calls..................67 6.1 Dialing a number........................67 6.2 Initiating a callback........................68 6.3 Redialing a number........................68 7 Receiving calls..................69 7.1 Answering an incoming call.......................
  • Page 5 10.3.7 Deleting mobile call history and missed calls.............. 111 10.4 Answering an incoming mobile call using your Mitel MiVoice 6920w IP phone..... 112 10.5 Moving audio from an active mobile call between your mobile phone and Mitel MiVoice 6920w IP phone..........................112 11 PCLink for 6920w IP Phone............

  • Page 6: What's New

    MiVB, the calls on page 70 phone automatically switches to the first page that hosts the ringing line (incoming call). Support for Mitel Integrated DECT The 6920w IP Phone now Mitel Integrated DECT (iDECT) Headset supports the Mitel Integrated Headset on page 136 DECT (iDECT) Headset.

  • Page 7: Welcome

    6920w IP Phone • 6920t IP Phone A new variant of the 6920 IP Phone is available called the 6920t IP Phone. This phone is built from ® plastics protected with BioCote antimicrobial technology. The device features plastics with surfaces that are treated with a silver-based compound that when tested against certain viruses and bacteria is shown to inhibit their growth by up to 99.9 percent.

  • Page 8: About This Guide

    6920w IP Phone A new variant of the 6920 IP Phone is available called the 6920w IP Phone. The 6920w IP Phone is physically identical to the 6920 IP Phone. There are new features supported by the 6920w IP Phone relative to the 6920 IP Phone, namely embedded Wi-Fi, Bluetooth 5.0, IEEE 802.3az standard (Energy...
  • Page 9 Welcome Feature 6920 IP Phone 6920w IP Phone Display 3.5" QVGA (320x240) color TFT 3.5" QVGA (320x240) color TFT LCD display with brightness LCD display with brightness controls controls Programmable Keys 6 top softkeys supporting up to 6 top softkeys supporting up to...

  • Page 10: Installation And Setup

    AC power adapter Sold separately Sold separately Installation and setup Please refer to the Mitel MiVoice 6920 IP Phone Installation Guide included with your phone for basic installation and physical setup information. Tips for your comfort and safety 2.5.1 Don’t cradle the handset Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder.

  • Page 11: Protect Your Hearing

    2.5.2 Protect your hearing Your Mitel MiVoice 6920 IP phone has a control for adjusting the volume of the handset, headset, and speakerphone. Because continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level.

  • Page 12: Phone Keys

    Key description • Dialpad keys Key panel The following sections describe the various Mitel MiVoice 6920 IP phone key functions and how they can help you make and manage your calls and caller information. Goodbye Key LCD Screen Hold Key...

  • Page 13: Key Description

    Softkeys Programmable Keys Voicemail Key Key description The following table describes the keys on the Mitel MiVoice 6920 IP phone: Description Contacts key- Displays a list of your contacts. For more information, see“Contacts”. Call History key- Displays a list of your missed, outgoing, and answered calls.
  • Page 14 Phone keys Description Volume controls- Adjusts the volume for the ringer, handset, headset, and speakerphone. Press the volume control keys while the phone is ringing to adjust the ringer volume. Pressing these keys during an active call adjusts the volume of the audio device being used (handset, headset, or speaker).

  • Page 15: Dialpad Keys

    Dialpad keys The Mitel MiVoice 6920 IP phone has a dialpad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9 contain the letters of the alphabet. These dialpad keys can be used to dial a phone number to make a call (see “Making...
  • Page 16 Phone keys Dialpad Key Description Dials 1 2 ABC Dials 2 When entering text, this key enters A with one press, B with two presses, and C with three presses. 3 DEF Dials 3 When entering text, this key enters D with one press, E with two presses, and F with three presses.
  • Page 17 Phone keys Dialpad Key Description 8 TUV Dials 8 When entering text, this key enters T with one press, U with two presses, and V with three presses. 9 WXYZ Dials 9 When entering text, this key enters W with one press, X with two presses, Y with three presses, and Z with four presses.
  • Page 18 Uppercase Characters Lowercase Characters P Q R S 7 p q r s 7 T U V 8 t u v 8 W X Y Z 9 w x y z 9 * <SPACE> * <SPACE> # / \ @ # / \ @...

  • Page 19: Getting Started

    Getting started This chapter contains the following sections: • UI overview The Mitel MiVoice 6920 IP phone must be set up and be configured by the System Administrator prior to its first use. UI overview 4.1.1 Home screen When the phone has successfully booted up and connected to the network, the phone displays the Home screen.
  • Page 20 Getting started The following table identifies and describes the phone and network status indicators on the Home screen. Icon Description Network Connected - The Network Connected icon displays on the Home screen when the phone is connected to the MiVoice Business call server. Attempting Network Connection - The Attempting Network Connection icon displays on the Home screen when the phone is attempting to...
  • Page 21 Getting started Icon Description Call Forward Always - The Call Forward Always icon displays on the Home screen when the Call Forward feature is enabled using the "Always" condition (as opposed to the "Busy" and "No Answer" conditions). For more information on the Call Forward feature, “Call Forward”.
  • Page 22 Getting started Icon Description Voicemail - The Voicemail icon displays on the Home screen only if you have new messages waiting. To access your voicemail messages, press the (Voicemail) key. For more information on voicemail functionality, see “Voicemail”. Secure Call Icon - If the MiVoice Business System has determined that the call is encrypted end-to-end, a secure call icon appears in the status bar on the Home screen.

  • Page 23: Call Screen

    Getting started 4.1.1.2 Programmable keys, state-sensitive softkeys, and line keys Six programmable keys (including the Prime Line key) and four state-sensitive softkeys are always displayed on the Home screen. The programmable keys allow you to configure up to 18 different features (such as speed calls, phone lock, DND, and so on).
  • Page 24 Getting started Additionally, if the call is on the Prime Line key, the Prime Line key changes to reflect the status of the line as per the following table. Icon Description (Blinking) Indicates the prime line is ringing due to an incoming call.

  • Page 25: Screen Saver

    Getting started 4.1.3 Screen Saver The following icons are displayed on the screen saver if enabled: Icon Description Call Forward Always- The Call Forward Always icon displays on the screen saver when the feature is enabled. Call Forward Always allows you to quickly enable and disable call forwarding for all calls on your phone even if you have other call forward modes enabled through your Call...

  • Page 26: Ui Navigation

    4.1.4 UI navigation UI navigation is performed using the navigation keys located to the right of the softkeys. There are four directional keys (up, down, left, and right) on the navigation cluster that can be used to navigate through the various applications and settings menus. The center key acts as a Select button that is used to set options and perform actions such as dialing out from the Contacts or Call History applications.

  • Page 27: Customizing Your Phone

    Customizing your phone This chapter contains the following sections: • Using the Settings menu • Status • Language • Call Forward • Audio • Display • Voice Services • Diagnostics • Bluetooth • Wi-Fi • Restart • Configuring and using programmable keys You can customize your phone and view your phone status by pressing the (Settings) key, opening the Settings menu.

  • Page 28: Using The Settings Menu

    Customizing your phone Icon Option Wi-Fi Audio Display Restart Note: The Advanced options are Administrator-level functions only, and are not accessible by the user. These options should only be set up and changed by your System Administrator. The Log Issue softkey is used to generate a log file that can help Administrators debug issues. You should only press this softkey when requested by your System Administrator.

  • Page 29: Status

    Customizing your phone (Goodbye) key or the Close softkey at any time to exit without saving changes. Press the Note: For more information about Advanced options, contact your System Administrator. Status The Status settings in the Settings menu allows you to view your phone’s: •...
  • Page 30 Customizing your phone Note: Press the Copyright softkey to view copyright information. To view the Status menu: Press the (Settings) key on the phone to enter the Settings menu. Press the Select button or Select softkey to enter the Status menu. Version 1.0 User Guide...
  • Page 31 Customizing your phone Use the up and down navigation keys to scroll the through the following status items: • Network General Info • Network Persistent Data • Network DHCP Info • Network Static QoS • Port Info Version 1.0 User Guide...

  • Page 32: Language

    Phone Info To view more information on the selected status item, press the right navigation key and press the down navigation key to scroll through the information. Language The Mitel MiVoice 6920 IP phone supports the following languages: • English •...

  • Page 33: Call Forward

    Use the up and down navigation keys to choose the applicable screen language. Press the Save softkey to save your changes. Call Forward Call Forward on the Mitel MiVoice 6920 IP phone allows incoming calls to be forwarded to another destination. You can enable your calls to be forwarded: •...
  • Page 34 Customizing your phone Note: A Call Forward Always programmable key can be created that allows you quickly enable Always mode without having to enter the Call Forward settings menu. For more information on the Call Forward Always programmable key, see “Call Forward Always”.

  • Page 35: Audio

    If both Call Forward Always and DND are enabled, then the DND icon is displayed on the Screen Saver. Audio The Audio setting on the Mitel MiVoice 6920 IP phone allows you to personalize ring tones, select the initial audio path used when pressing the (Speaker/Headset) key, and enable or disable DHSG headset mode.

  • Page 36: Ring Tones

    5.5.1 Ring Tones There are a total of 20 (10 modern and 10 classic) distinct ring tones available for selection on the Mitel MiVoice 6920 IP phone. Two different ring tones can be configured for incoming calls from internal numbers and external numbers.
  • Page 37 Customizing your phone Audio path Description Speaker The default setting. When using the handset, pressing the (Speaker/Headset) key on the phone switches to the speakerphone. Pressing (Speaker/Headset) key again switches to the headset (if connected). When using the speakerphone or headset, lift the handset to switch to the handset.

  • Page 38: Headset

    Customizing your phone 5.5.3 Headset The Headset setting allows you to enable DHSG/USB Wireless mode when a DHSG/EHS or a USB Wireless headset is connected to the phone. To enable/disable DHSG headset mode: Press the (Settings) key to enter the Settings menu. Navigate to the Audio >...

  • Page 39: Display

    The Display setting allows you to set the following on your phone: • Brightness Settings: The Brightness Level setting on the Mitel MiVoice 6920 IP phone allows you to set the amount of light that illuminates the LCD display. •...

  • Page 40: Voice Services

    (valid values are from Levels 0 (LCD off) to 5 (brightest). Press the Save softkeyto save your changes. Voice Services The Mitel MiVoice 6920 IP phone can be configured to provide remote workers access to the same rich communications capabilities as in-office workers using Voice Services. Note: Voice Services should be configured by your System Administrator or under his/her direction.

  • Page 41: Bluetooth

    Contact your system administrator for more information. Bluetooth Note: • A USB cable or USB dongle is required to connect the Mitel 6920 SIP phone with S720 BT Speakerphone. • The 6920w IP Phone has built in support for Bluetooth 5.2.
  • Page 42 Customizing your phone Mitel 6920 IP phone, Forget the device, or the device must be out of range to circumvent the auto reconnect process. When using a multi-point Bluetooth headset with your Mitel 6920 IP phone, do not pair your multi- point Bluetooth headset to multiple devices as audio and connectivity issues may occur.
  • Page 43 If required, press the down navigation key to view the list of Available Devices. Note: The Mitel 6920 IP phone scans for supported Bluetooth devices when viewing the list of available devices. Refer to the respective Bluetooth device documentation for discovery and pairing procedures that must be performed on your Bluetooth device.
  • Page 44 Customizing your phone The phone attempts to pair the Bluetooth device and if successful, automatically attempts to connect to the Bluetooth device. Note: If pairing or connecting fails, a failed error message displays on screen. Press Retry to attempt to pair or connect again, or Cancel to cancel the attempt.
  • Page 45 Home screen. • When a paired Bluetooth device loses connectivity with the 6920 Phone, a warning message displays on the Home screen. Press OK to clear the message. • When the Bluetooth device is successfully re-connected, all notifications for connectivity loss disappear from the phone.
  • Page 46 Customizing your phone Using the up and down navigation keys, highlight the Bluetooth device you want to forget and press the Forget softkey. A confirmation message displays on screen. Press Yes to forget the Bluetooth device.The Bluetooth device is removed from the list of Paired Devices.
  • Page 47 Customizing your phone Following dialog box appears, Click Yes softkey. A confirmation message displays on screen. Press the OK button to acknowledge the successful disconnection. Connecting to a different or disconnected Bluetooth device To connect to a different or disconnected Bluetooth device: Press the (Options) key on the phone to enter the Settings menu.

  • Page 48: Wi-Fi

    5.10.1 Connecting to Wi-Fi on 6920 IP Phone The Wi-Fi option in the Settings menu of Mitel MiVoice 6900 Series IP phones allows you to connect the phone to a Wi-Fi network. The 6920 IP Phone can be connected to a wireless network using the optional Wireless LAN Adapter.
  • Page 49 Available Networks: Scans and displays a list of available networks within the range of your phone. Select an SSID (that is, the name of a Wi-Fi network, for example, Mitel Secure) from Avail. Net (Available Networks) to connect. If the SSID is secured, a password prompt appears.
  • Page 50 Select Yes to save your settings and to reboot the WLAN adapter and the phone. The phone is successfully connected to the network. The connected SSID (Mitel Secure) is listed under Saved Network. If the password you entered is incorrect, a Connection failed alert appears. To reenter the password, select Retry;...

  • Page 51: Connecting To Wi-Fi On 6920W Ip Phone

    Customizing your phone No network - The WLAN adapter is not configured or the connected SSID is down. Not Connected - The phone is connected to the WLAN adapter but not connected to MiVoice Business or MiVoice Border Gateway. Connected - The phone is connected to the WLAN adapter and MiVoice Business or MiVoice Border Gateway.
  • Page 52 Connecting to a WPA2 Enterprise Network Navigate to Settings > Wi-Fi. The Available Networks settings menu is displayed. Select the name of the enterprise Wi-Fi network; for example, Mitel from Available Networks. Note: You can connect to only one network at a time.
  • Page 53 For detailed information on the characters, refer to Dialpad keys on page 10 keys section in the Mitel MiVoice 6920/6920w IP Phone User Guide. Characters 1 . : ; =_ , - ' & ( ) [ ] $ ! * <SPACE>...
  • Page 54 Customizing your phone Note: If you enter incorrect username or password, the Connection failed dialog box appears. The Save Settings dialog box appears. Click Yes to connect. The connected network (Mitel) is listed under Saved Network. Note: After the phone connects to Wi-Fi, LAN and PC ports are disabled (as it relates to network communications).
  • Page 55 Customizing your phone Note: You can connect to either a WPA2 or a WPA3 secured network. This is dependent on your router configuration. WPA3 network provides a more secure connection than WPA2 network. Navigate to Settings > Wi-Fi. The Available Networks settings menu is displayed. Select an SSID (that is, the name of a Wi-Fi network;...
  • Page 56 Customizing your phone Enter the password for the network and select the Save softkey. Note: If you enter an incorrect password, the Connection failed dialog box appears. The Save Settings dialog box appears. Click Yes to connect. The connected network (Home Network) is listed under Saved Network.
  • Page 57 Connecting to Hidden Network A hidden network is an available wireless network which does not broadcast its SSID to all searching devices. Mitel IP phones can connect to a hidden network by manually entering Wi-Fi credentials. Navigate to Settings > Wi-Fi.
  • Page 58 Customizing your phone In the Hidden Network screen, select the type of Security of the Network you are trying to connect. The available options are: WPA2-Personal- To connect to a WPA2-Personal network enter the Network Name (SSID) and Password. WPA2-Enterprise- To connect to a WPA2-Enterprise network enter the Network Name (SSID), Username and Password.
  • Page 59 Customizing your phone Note: If you enter an incorrect network name or nsername or password, Invalid Setting dialog box appears. Press Save softkey. The Save Settings dialog box appears. Click Yes to connect. The connected network (SSID) is listed under Saved Network. To disconnect from Wi-Fi and use the LAN port again, under Saved Network press the Disconnect softkey.

  • Page 60: Restart

    Your phone will be temporarily out of service during the restart process. 5.12 Configuring and using programmable keys Your Mitel MiVoice 6920 IP phone has six programmable, multi-function, self-labeling keys allowing you to program and use up to 18 functions.
  • Page 61 If Mitel M695 Programmable Key Modules (PKMs) are attached to the phone, you can configure up to an additional 28 keys on each PKM. The Mitel MiVoice 6920 IP phone allows up to three PKMs on each phone. For more information about PKMs, see “Mitel M695 Programmable Key Module...

  • Page 62: Led Indicator

    Customizing your phone Note: Programming keys using the press-and-hold method is dependent on your Class of Service settings defined for your account on the MiVoice Business call server. 5.12.1 LED Indicator If a programmable key or a M695 PKM key is configured as a line key, the LED beside the key indicates the line status.

  • Page 63: Other Features

    Customizing your phone To make a speed call, press the key that you have programmed with Speed Call functionality. 5.12.3 Other Features 5.12.3.1 Phone Lock By programming a Phone Lock key you can lock your phone to prevent the phone from being used or configured.
  • Page 64 Customizing your phone Press the Phone Lock key. A “Locked” prompt appears on the screen. If Phone Lock is configured on programmable key, the LED indicator turns red and icon beside the phone lock label turns light blue. When in the “Locked” state, a lock icon appears on the screensaver. To unlock the phone: Press the Phone Lock key again.
  • Page 65 Customizing your phone Navigate to Call Forward Always using the down navigation key. With Call Forward Always highlighted, press the Save softkey. To enable Call Forward Always: Press the key that you have programmed with Call Forward Always functionality. When Call Forward Always is enabled, a (Call Forward Always) icon is displayed in the status bar.
  • Page 66 Customizing your phone Press the key that you have programmed with Call Forward Always functionality.When Call Forward Always is disabled, a (Call Forward Always) icon is removed from the status bar. Press the Deactivate softkey. Note: When Call Forward Always is disabled, the default call forwarding settings are active. 5.12.3.3 Do Not Disturb When you program and enable a Do Not Disturb key, callers may get a busy tone and an on-screen...
  • Page 67 Bluetooth wireless technology. This feature allows you to: • Sync your mobile phone’s contact list and call history with your Mitel MiVoice 6920w IP phone. • Answer a mobile phone call using your Mitel MiVoice 6920w IP phone.
  • Page 68 Customizing your phone The Mobile Line key icon changes to reflect the status of the line as per the following table. Icon Description Indicates the mobile line is connected with a mobile phone and is idle. (Blinking) Indicates the mobile line is ringing due to an incoming call on your mobile phone.
  • Page 69 Customizing your phone Navigate to Mobile Line using the down navigation key. With Mobile Line highlighted, press the Save softkey. For more information on how to use the Mobile Line key, see MobileLink for 6920w IP Phone on page 104. 5.12.3.5 Account codes Accounts codes are an effective way of grouping calls together for accounting, auditing, and reporting...
  • Page 70 Customizing your phone Navigate to Account Code Non Verified using the down navigation key. With Account Code Non Verified highlighted, press the Save softkey. To assign a non-verified account code before a call: Press the key that you have programmed with Account Code Non Verified functionality. Enter the digits (up to 12) for the account code using the dialpad keys.
  • Page 71 To assign a verified account code before a call: Press the key that you have programmed with Account Code Verified functionality. Enter the digits (up to 12) for the account code using the dialpad keys. Press the # (hash) key. Enter the number you wish to call.

  • Page 72: Making Calls

    Dialing a number • Initiating a callback • Redialing a number This section describes ways to make calls on your Mitel MiVoice 6920 IP phone, using your handset, speakerphone or headset. Dialing a number First, take the phone off-hook by: •...

  • Page 73: Initiating A Callback

    If the dialed number matches with a contact stored in the Personal, Mobile or Corporate folder in the Contacts application, then the contact name is displayed. The contact name look up is in the following order: Personal Contacts, where respective Personal Contacts name is displayed. Mobile Contacts, where respective Mobile Contacts name is displayed.

  • Page 74: Receiving Calls

    Receiving calls This chapter contains the following sections: • Answering an incoming call • Auto Pagination for incoming calls • Manually forwarding an incoming call When a call is ringing at your extension, the callers name, number, and avatar (if applicable) display on the Call screen.

  • Page 75: Auto Pagination For Incoming Calls

    Note: Applicable to the 6920 and 6920w phones.. Manually forwarding an incoming call If call forwarding numbers have been defined for the Always or No Answer states, press the Forward Call softkey to manually forward an incoming call to the defined number.
  • Page 76 Note: The number defined for the Always state has precedence over the numbers defined for the No Answer states. For more information on how to configure the Call Forward feature, see the section “Call Forward”.

  • Page 77: Handling Calls

    Handling calls This chapter contains the following sections: • Placing a call on hold • Muting the microphone • Transferring a call • Creating a multi-party conference call • Ending calls When you are connected to a call, you can use hard keys on the phone perform various action such as placing a call on hold or muting the microphone.

  • Page 78: Muting The Microphone

    If you place a muted call on hold, the phone automatically takes the call off mute when you reconnect to the call. Transferring a call There are two types of call transfers that can be performed on the Mitel MiVoice 6920 IP phone: • Unattended Transfer: An unattended transfer is when you transfer a call directly to another extension without consulting with the person receiving the call.

  • Page 79: Creating A Multi-Party Conference Call

    Wait for an answer, consult, and then press the Transfer softkey or hang up the handset to complete an attended transfer. Creating a multi-party conference call The Mitel MiVoice 6920 IP phone supports multiples parties in a conference call. To create a multi-party conference call: Version 1.0...
  • Page 80 Handling calls Ensure you are on active call with one of the parties with whom you wish to create a conference. Press the Add User softkey. The active call is placed on hold. Enter the conference target’s number. Wait for an answer, consult, and then press the Join Calls softkey to create the three-way conference call.

  • Page 81: Ending A Conference And Transferring Remaining Parties

    Ending a conference and transferring remaining parties The Mitel MiVoice 6920 IP phone allows a host to easily leave a conference call without disrupting the connection of the other remaining parties. If you are the host of a conference call and want to leave the conference, press the Leave Call softkey on the phone.

  • Page 82: Managing Calls

    Voicemail • Visual voicemail The Mitel MiVoice 6920 IP phone has several features that make it easier to manage calls. Three of the main call management features include the Contacts application, the Call History application, and Voicemail. Contacts The Contacts application is your personal phone book and directory, conveniently stored within your phone.
  • Page 83 Managing calls Press the (Contacts) key. You can view the list of contacts on the right for each respective contact folder by pressing the up and down navigation keys. Note: If any of the folders are empty, a "Directory empty" message displays on screen. Press the right navigation key to move to the contact selection column.
  • Page 84 Managing calls 9.1.1.1 Performing a search Search functionality is applied to your Personal contact folder and your Corporate contact folder if your corporate directory is configured to be cached. Note: If you do not see a number indicating the amount of contacts beside your Corporate folder, your corporate directory is configured to be non-cached.

  • Page 85: Personal Folder Features

    Managing calls When matches are found, navigate to the contact entry and perform your desired action. 9.1.1.2 Dialing from the Contacts application Dialing can be performed by manually navigating to the contact, selecting a phone number (if the contact has more than one) and then by picking up the handset, or by pressing the Dial softkey, Select button (Speaker/Headset) key.
  • Page 86 Managing calls From the Personal folder you can search for a personal contact, place a call to the selected personal contact, add new personal contacts, delete all personal contacts, delete individual personal contacts, or edit existing personal contacts. You can also view contact details (e.g. avatar, name, and numbers) by navigating to the contact card.
  • Page 87 Managing calls With Number highlighted, press the right navigation key to move to the number type tab. Use the left and right navigation keys to switch the type of number to either Work, Home, or Mobile. Press the down navigation key to move to the number input field and enter the number of the personal contact using the dialpad keys.
  • Page 88 Managing calls Use the navigation keys to highlight the contact you want to edit. Press the right navigation key to view the contact card for the selected contact and press the Edit softkey. Use the navigation keys to navigate through the various tabs and fields and edit any information using the dialpad keys.
  • Page 89 Managing calls Press the Delete softkey. A delete all confirmation message appears on screen. Press the Yes softkey to delete all contacts from your Personal folder. Note: Press the No softkey to cancel the delete process. 9.1.2.4 Deleting a contact from the Personal folder To delete contacts from your Personal folder: Press the (Contacts) key.

  • Page 90: Corporate Folder Features

    Managing calls Highlight the applicable contact and press the Delete softkey. A delete confirmation message appears on screen. Press the Yes softkey to delete the selected contact from your Personal folder. Note: Press the No softkey to cancel the delete process. 9.1.3 Corporate folder features The Corporate folder contains the contacts that are available through your corporate LDAP directory.
  • Page 91 Managing calls Cached: Contacts are cached on the phone and are viewable as a list in the Corporate contact folder upon entering the Contacts application. You can scroll up and down to view your list of corporate contacts. Performing a basic search applies to both the Personal and Corporate contacts folders. Non-cached: Contacts are not cached on the phone and therefore contacts are not available until you perform a lookup in the Corporate contact folder.
  • Page 92 Managing calls Press the (Contacts) key. Press the down navigation key to select the Corporate folder. Press the Search softkey to enter the search bar. Using the dialpad keys, enter all or the first few letters of the contact's last name in the search field. Alternately, you can enter all or the first few letters of the contact's last name followed by a space and all or the first few letters of the contact's first name and then press the Search softkey.
  • Page 93 Managing calls If matches are found, navigate to the contact entry and perform your desired action. 9.1.3.2 Copying a Corporate contact to the Personal folder To copy a contact in yourCorporatefolder to yourPersonalfolder: Press the (Contacts) key. For non-cached corporate directories, perform a search as detailed in“Performing a search on a non- cached Corporate contact folder”...

  • Page 94: Call History

    Managing calls Call History The Call History application is a stored log of all your calls. You can view details of all your outgoing and received calls as well as any calls that were unanswered or missed. Your telephone logs the type of call, information regarding the remote party (name, number, and avatar), and the time of the call.

  • Page 95: Deleting Entries From The Call History Application

    Managing calls Press the (Call History) key. You can view the list of call entries on the right for each respective type of call by pressing the up and down navigation keys. Press the right navigation key to move to the call entry column. From this column, you can use the up and down navigation keys to scroll through the call entries.
  • Page 96 Managing calls Press the (Call History) key. Use the navigation keys to highlight the My Phone call type folder. Press the Delete softkey. A delete all confirmation message appears on screen. Press the Delete softkey again to delete all entries in the Call History application. Note: Press the Cancel softkey to cancel the delete process.
  • Page 97 Managing calls Press the Delete softkey. A delete all confirmation message appears on screen. Press the Delete softkey again to delete all entries in the selected call type folder. Note: Press the Cancel softkey to cancel the delete process. To delete individual entries from a call type folder: Press the (Call History) key.

  • Page 98: Copying Entries To The Personal Folder In The Contacts Application

    Press theAdd Contactsoftkey. A copy confirmation message is displayed. 9.2.3 Missed calls indicator The Mitel MiVoice 6920 IP phone has a missed calls icon located on the status bar that indicates the number of calls that went unanswered. Version 1.0 User Guide...

  • Page 99: Voicemail

    Managing calls As the number of unanswered calls increment, the information associated with the calls are stored in the Call History application under the Missed call folder. When the user accesses the Missed call folder, the missed call indicator on the Home screen is removed. Note: Missed calls are also indicated on the screensaver.
  • Page 100 Note: Voicemail functionality must be configured by your System Administrator. When voicemail functionality is enabled, the MWI LED on the Mitel MiVoice 6920 flashes red and (Voicemail) icon displays on the status bar indicating that voicemail messages are available. You can access your voicemail service by pressing the Voicemail key.

  • Page 101: Visual Voicemail

    If your phone is idle, press the Call softkey. When you are connected to your message center, follow the audio prompts to perform any applicable actions. Note: For more detailed information on voicemail features and functionality, see the Mitel MiVoice Business Voice Mail User Guide. Visual voicemail Note: Visual voicemail functionality must be configured by your System Administrator.

  • Page 102: Enable Voicemail Application

    Managing calls Note: If you have subscribed to Embedded Voicemail (EMEM), missed voicemail count is displayed only if the EMEM and the 6900 Series IP Phones are programmed on the same MiVoice Business System. If you have subscribed to NuPoint visual voicemail, the message count is not supported. Visual voicemail by default, selects New and displays new voicemail messages in Bold font.

  • Page 103: Log Into Your Voicemail

    Managing calls Navigate to Voicemail using the left navigation key and then press the Select softkey. Press the Select button to select the key opens Voicemail App checkbox. Press the Save softkey. Note: For security reasons, the password can be enabled only from the user login screen. 9.4.2 Log into your voicemail To log into your voicemail:...

  • Page 104: Log Out Of Your Voicemail

    Managing calls Note: If Remember passcode checkbox is selected, the phone stores your passcode and launches your voicemail without having to enter your passcode each time you log into your voicemail. Press the Login softkey to log into your voicemail. 9.4.3 Log out of your voicemail To log out of your voicemail:...

  • Page 105: Dial A Voicemail

    Managing calls Use the up and down navigation keys to choose one of the following: • All - Displays all voicemail messages. • New - Displays new voicemail messages. • Recorded - Displays recorded voicemail messages. Press the right navigation key and then use the up and down navigations keys to choose the voicemail message you want to play.

  • Page 106: Delete A Voicemail

    Managing calls Use the up and down navigation keys to choose one of the following: • All - Displays all voicemail messages. • New - Displays new voicemail messages. • Recorded - Displays recorded voicemail messages. Press the right navigation key and then use the up and down navigations keys to choose the voicemail you want to dial.

  • Page 107: Save A Voicemail

    Managing calls Press the right navigation key and then use the up and down navigations keys to choose the voicemail message you want to delete. Press the Delete softkey. A delete confirmation message appears on screen. Press the Delete softkey to delete the voicemail. 9.4.7 Save a voicemail Visual voicemail automatically saves played voicemail messages in the All folder.
  • Page 108 Press the right navigation key and then use the up and down navigations keys to choose the voicemail message you want to send. Press the Send To softkey. In the Number field, enter the number. Press the Send softkey to send the voicemail to the number. A confirmation message appears on screen.

  • Page 109: Mobilelink For 6920W Ip Phone

    Syncing mobile call history • Answering an incoming mobile call using your Mitel MiVoice 6920w IP phone • Moving audio from an active mobile call between your mobile phone and Mitel MiVoice 6920w IP phone Note: • The 6920w IP Phone supports MobileLink.
  • Page 110 Additional Bluetooth devices connected to your mobile phone (e.g. smartwatches, headsets, etc...) may impede or alter the behavior of the MobileLink feature. It is recommended to disconnect any additional Bluetooth devices from your mobile phone when using the MobileLink feature on your Mitel MiVoice 6920w IP Phone.

  • Page 111: Pairing A Mobile Phone Using Bluetooth

    MobileLink for 6920w IP Phone 10.1 Pairing a mobile phone using Bluetooth For instructions on how to pair your mobile phone with your Mitel MiVoice 6930 IP phone, see Pairing a Bluetooth device. 10.2 Syncing mobile contacts When pairing and connecting a mobile phone for the first time, the Mitel MiVoice 6920w IP phone automatically attempts to sync your mobile contacts to the Contacts application.

  • Page 112: Syncing Mobile Call History

    MobileLink for 6920w IP Phone 10.3 Syncing mobile call history When pairing and connecting a mobile phone for the first time, the Mitel MiVoice 6920w IP phone automatically attempts to sync your mobile call history to the Call History application. The My Mobile folder displays your mobile phone call history (missed, outgoing, and received calls) with icons.

  • Page 113: Viewing Mobile Missed Calls

    MobileLink for 6920w IP Phone 10.3.2 Viewing mobile missed calls To view your mobile phone missed calls: Ensure that you have paired your mobile phone with your 6920w IP phone. See Pairing a Bluetooth device. Press the (Call History) key. Navigate to the Missed folder.

  • Page 114: Updating Mobile Call History And Missed Calls

    MobileLink for 6920w IP Phone Press the right navigation key. The details of the mobile call history or missed call entry is displayed on screen. 10.3.4 Updating mobile call history and missed calls To manually update your mobile call history and missed calls: Ensure that you have paired your mobile phone with your 6920w IP phone.

  • Page 115: Adding An Entry To Contacts

    MobileLink for 6920w IP Phone Navigate to the My Mobile or Missed folder. Press the right navigation key to move to the call history or missed calls selection column. Use the up and down navigation keys to select the call history or missed call entry you want to dial. Press the Dial softkey to dial the number associated with the entry.

  • Page 116: Deleting Mobile Call History And Missed Calls

    MobileLink for 6920w IP Phone Use the up and down navigation keys to select the call history or missed call entry you want to add to the Contacts application. Press the Add Contact softkey to add the entry to the Contacts application. 10.3.7 Deleting mobile call history and missed calls To delete mobile phone call history and missed calls:...

  • Page 117: Answering An Incoming Mobile Call Using Your Mitel Mivoice 6920W Ip Phone

    Switching mobile phone audio from your Mitel MiVoice 6920w IP phone to your mobile phone and back again is performed by a one-key-press method. Press the Push call softkey to push the mobile call audio from your Mitel MiVoice 6920w IP Phone to your mobile phone.
  • Page 118 Press the Mobile Line key to pull the mobile call audio from your mobile phone to the Mitel MiVoice 6920w IP Phone.

  • Page 119: Pclink For 6920W Ip Phone

    The 6920w IP Phone has buit in support for Bluetooth 5.2. The PCLink feature enables Mitel 6920w IP Phone to be used as the audio device for PC or MAC video collaboration with all the supported video collaboration applications, for both Windows 10 and MAC operating systems, through the IP Phone's Bluetooth interface.
  • Page 120 • You can program only one Mobile/PC Line key. • Contact your System Administrator for details about enabling Mobile Link functionality on your Mitel 6920w IP Phone. Pair the Mitel 6920w IP Phone with Windows or MAC Pair the Mitel 6920w IP Phone with PC on Windows 10...
  • Page 121 After your PC is paired with the 6920w IP Phone, the PC device appears in the list of paired devices on the Mitel 6920w IP Phone. If there is no device currently paired with the Mobile/PC Line key, the device will connect automatically.
  • Page 122 Pair the Mitel 6920w IP Phone with a MAC Device To pair the Mitel 6920w IP phone with a MAC device: On your MAC device, choose the device from the Bluetooth status menu ( ) in the menu bar. If your device is connecting for the first time, choose Connect.
  • Page 123 In this example, we will configure Mitel MiTeam Meetings as the collaboration application. To configure the Mitel MiTeam Meetings application to use the Mitel 6920w IP Phone as the audio device: Launch the MiTeam Meetings application on your PC or MAC.
  • Page 124 • If the user is on a PCLink session on the Mitel 6920w IP Phone (that is, has started a PC application that has the Mitel 6920w IP Phone set as the audio device and is holding the corded handset or using a USB, Analog, or DECT headset) while there is an incoming call on the Mitel 6920w IP Phone, the IP Line key flashes and beeps once (Ring Splash feature) and displays the Caller ID of the caller.
  • Page 125 PCLink for 6920w IP Phone the Mitel 6920w IP Phone, the IP Line key flashes and displays the Caller ID of the caller. The following is the behavior associated with answering the incoming IP Phone call: • If the user presses the IP line key to answer the call, a pop-up dialog appears indicating that the PC is temporarily disconnected and the audio is now on your PC.
  • Page 126 Speaker to use and it is not possible to change this to a different audio device within the Workspace Audio Settings. To over come this, you can set the Mitel 6920w IP Phone as the default audio device within the PC OS, however, this is not recommended.

  • Page 127: Additional Features

    Additional features The following features are available using feature keys only if your System Administrator has defined a programmable key or softkey with the respective functionality on your phone. When configured on a programmable key, icons are displayed beside the label indicating type of functionality. When a generic ON/OFF icon or a custom ON/OFF icon (such as those displayed for DND, Make Busy, Phone Lock, Call Fwd Always, Night Service, and Record a Call) is displayed, the key acts as a toggle to enable and disable the respective feature.
  • Page 128 Additional features Feature Description Icons Type Auto Answer Auto-Answer lets you Toggle ON/OFF automatically answer calls that ring your Prime line. Call Fwd Always Call Fwd Always is used Toggle ON/OFF to redirect all incoming calls to an alternate number. Call Fwd Busy Call Fwd Busy is used to Toggle ON/OFF...
  • Page 129 Additional features Feature Description Icons Type Call Fwd No Answer Call Fwd No Answer is Toggle ON/OFF used to redirect both incoming internal and external calls to an alternate number when you do not answer. Call Park and Call Park - Call Park allows you to Toggle ON/OFF Retrieve...
  • Page 130 Additional features Feature Description Icons Type DSS/Busy Lamp You can use the Busy Line States Non-Toggle Lamp Field feature to monitor the status of single-line sets, single- member lines, key system lines, multicall Broadcast Groups, and Hot Desk users. Emergency Call The Emergency Call Toggle ON/OFF Notification key allows...
  • Page 131 Additional features Feature Description Icons Type Group Presence Group Presence allows Toggle ON/OFF members of call groups (Hunt, ACD, Ring, Personal Ring, and Multi-device User) to make themselves absent or present in a group. Only members who are present in a group are offered calls to that group.
  • Page 132 Additional features Feature Description Icons Type Make Busy The Make Busy feature Toggle ON/OFF ensures an ACD extension does not receive ACD calls when the agent is unavailable. The ACD extension remains in the Make Busy state until an agent deactivates it.
  • Page 133 Additional features Feature Description Icons Type Night Answer Night Answer lets you Toggle ON/OFF send your calls to another location when the system is in Night Service. Night Service Indication Night Service switches Toggle ON/OFF the system from day service to night service and vice versa.
  • Page 134 Additional features Feature Description Icons Type Phone Lock The Phone Lock feature Toggle ON/OFF locks a set, preventing access to the majority of features, with the following exceptions: unlocking the set via a user PIN, Hot Desk Login and Logout support, and Emergency Call Notification support.
  • Page 135 Additional features Feature Description Icons Type Single Line The Single Line feature is Line States Non-Toggle used to set the prime line as a single line, whereby it is dedicated to one phone only. Specific Group Alert A Specific Group Non-Toggle Alert key normally appears only on an ACD...
  • Page 136 Feature Description Icons Type User Speedcall - Private A private User Speedcall Non-Toggle is a User Speedcall that is considered private, whereby Caller ID information is not displayed in the phone’s call history.

  • Page 137: Accessory Support

    Mitel S720 Bluetooth Speakerphone 13.1 Mitel M695 Programmable Key Module (PKM) Up to three Mitel M695 PKMs can be attached to the right of the Mitel MiVoice 6920 IP phone providing you with 84 additional programmable keys (28 keys per PKM).

  • Page 138: Mitel Wireless Lan Adapter

    The page LED turns off when the screen saver is activated on the PKM. 13.2 Mitel Wireless LAN Adapter The Mitel Wireless LAN Adapter is a wireless bridge that can add wireless connectivity functionality to your Mitel MiVoice 6920 IP phone. It allows your Ethernet-enabled phone to join a secure, high-speed network.

  • Page 139: Analog, Dhsg/Ehs, And Usb Headsets

    • Dual band IEEE 802.11a/b/g/n support: The Mitel Wireless LAN Adapter is designed to communicate in the 2.4 GHz and 5 GHz bands. Radio interference in the commonly used 2.4 GHz band can be avoided by utilizing 5 GHz. •...
  • Page 140 Contact your System Administrator for questions regarding supported headsets or refer to the MiVoice Business Release 8.0 Release Notes. Headsets connected to the Mitel MiVoice 6920 IP phone are limited in functionality to answering, ending, and muting calls. Additional headset features (such as rejecting calls) are not supported and will cause unexpected behavior (e.g.

  • Page 141: Mitel Integrated Dect Headset

    13.5 Mitel S720 Bluetooth Speakerphone The Mitel MiVoice 6920w IP phone provides support for the optional Mitel S720 Bluetooth Speakerphone using the inbuilt Bluetooth feature on the IP Phone, where as the Mitel MiVoice 6920 IP phone provides Version 1.0...

  • Page 142: Hardware Features

    Mitel S720 Bluetooth Speakerphone through a Bluetooth dongle. Plug the Bluetooth dongle in to the USB port of the 6920 IP phone. Once connected, you can receive calls on the Mitel S720 Bluetooth Speakerphone. The Mitel S720 Bluetooth Speakerphone can be placed (on its base or upright using a table stand) on your work desk or in a small-to-medium conference room.
  • Page 143 Note: To connect the Mitel S720 Bluetooth Speakerphone with the Mitel MiVoice 6920 IP phone, power on the speakerphone and pair it with the Bluetooth dongle plugged into the USB port of the IP phone.

  • Page 144: Limited Warranty

    (1) year period from the date of original purchase (“Warranty Period”). If there is a defect or malfunction, Mitel shall, at its option, and as the exclusive remedy, either repair or replace the product at no charge, if returned within the Warranty Period. If replacement parts are used in making repairs, these parts may be refurbished, or may contain refurbished materials.

  • Page 145: After Warranty Service

    This service provides repair or replacement of your Mitel product, at Mitel's option, for a fixed charge. You are responsible for all shipping charges. For further information and shipping instructions: •...
  • Page 146 Copyright 2023, Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trademarks of mitel.com Mitel Networks Corporation, including itself and subsidiaries and authorized entities. Any reference to third party trademarks are for reference only and Mitel makes no representation of ownership of these marks.

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