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TM
SERVSELECT
FAMILY
™
Welcome to the ServSelect
Family!
®
Thank you for purchasing a BLACK BOX
ServSelect product! We appreciate your
business, and we think you'll appreciate the many ways that your new ServSelect will save
you money, time and effort.
That's because the ServSelect family is all about breaking away from the traditional,
expensive model of computer management. You know, the one-size-fits-all-even-if-it-
doesn't model that says, "One computer gets one user station, no more, no less." Why not a
single user station (monitor, keyboard, and mouse) for multiple computers—even computers
of different platforms? Why not a pair of user stations, each of which can control multiple
computers? Why not multiple user stations for the same computer?
With our ServSelect products, there's no reason why not. We carry a broad line of robust
solutions for all these applications. Do you have just two PCs, and need an economical
alternative to keeping two monitors, keyboards, and mice on your desk? Or do you need to
share dozens of computers, including a mix of IBM® PC, RS/6000®, Apple®
Macintosh®, Sun Microsystems®, and SGI™ compatibles among multiple users with
different access levels? Does your switch have to sit solidly on a work table and use
regular everyday cables? Or does it have to be mounted in an equipment rack and use
convenient many-to-one cables? No matter how large or small your setup is, no matter
how simple or how complex, we're confident we have a ServSelect system that's just right
for you.
™
The ServSelect
family from BLACK BOX—the one-stop answer for all your KVM
switching needs!
*
This manual will tell you all about your new ServSelect IP VM, including how to install,
operate, and troubleshoot it. For an introduction to the ServSelect IP VM, see Chapter 2.
The ServSelect product codes covered in this manual are:
KV2116A KV2116E KV4116A KV4116E
This manual also includes information about the ServSelect software and the Server
Access Modules (SAM), which have their own manuals or installation guides.
KV124A-PS2 KV124A-USB
1
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Table of Contents
Related Manuals for Black Box ServSelect KV124A-PS2
Summary of Contents for Black Box ServSelect KV124A-PS2
- Page 1 ™ The ServSelect family from BLACK BOX—the one-stop answer for all your KVM switching needs! This manual will tell you all about your new ServSelect IP VM, including how to install, operate, and troubleshoot it. For an introduction to the ServSelect IP VM, see Chapter 2.
- Page 2 SERVSELECT IP VM INSTALLER/USER GUIDE FEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADA RADIO-FREQUENCY INTERFERENCE STATEMENTS This equipment generates, uses, and can radiate radio-frequency energy and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause interference to radio communication. It has been tested and found to comply with the limits for a Class A computing device in accordance with the specifications in Subpart B of Part 15 of FCC rules, which are designed to provide reasonable protection against such interference when the equipment is operated in a...
- Page 3 European Union (CE) TRADEMARKS USED IN THIS MANUAL BLACK BOX® and the logo are registered trademarks, and ServSelect IP, ServSelect, and ServSelect IP VM are trademarks of BLACK BOX Corporation. Apple, Mac, and Macintosh are registered trademarks of Apple Computer, Inc.
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Page 4: Table Of Contents
SERVSELECT IP VM INSTALLER/USER GUIDE Table of Contents 1. Product Specification ..................5 2. Product overview .....................7 2.1 Glossary .........................7 2.2 Features and benefits .....................7 3. Installation ......................11 3.1 Installation overview....................11 3.2 Required items ......................12 3.3 Safety Precautions......................13 3.4 Connecting the appliance hardware ................13 3.5 Verifying Ethernet connections ...................15 3.6 Tiering multiple appliances ..................15 3.7 Configuring ServSelect IP VM Software ..............17... -
Page 5: Product Specification
CHAPTER 1: PRODUCT SPECIFICATION 1. Product Specification Table 0.1: ServSelect IP VM appliance product specifications Target Device Ports Number Connectors RJ45 Sync Types Separate horizontal and vertical Supported Cabling 4-pair UTP Cat5 or Cat6, 10 meters maximum length 640 x 480 @ 60 Hz Video Resolution 1280 x 1024 @ 75 Hz (Remote Port Maximum using a VM SAM) - Page 6 SERVSELECT IP VM INSTALLER/USER GUIDE Table 0.1: ServSelect IP VM appliance product specifications (Continued) Heat Dissipation 105 BTU/hr Airflow 8 cfm Power consumption 30 Watts AC-input power 40 Watts maximum AC-input voltage rate 100 to 240 V AC Autosensing AC-input current 0.5 A RMS Max rating 18 AWG three-wire cable, with a three-lead IEC-320...
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Page 7: Product Overview
CHAPTER 2: PRODUCT OVERVIEW 2. Product overview ® The Black Box ServSelect IP VM appliance integrates analog and digital keyboard, video, and mouse (KVM) switching technology with advanced cable management, access ® for two or four simultaneous users, and a user interface. The appliance has USB and PS/2 ports on the rear panel that support all major target device platforms. - Page 8 SERVSELECT IP VM INSTALLER/USER GUIDE • PS/2 SAM - PS/2 connectors without virtual media capability • USB SAM - USB connectors without virtual media capability. VM SAM PS2M SAM Figure 2-1. Examples of SAMs These intelligent SAMs with Cat5 design dramatically reduce cable clutter while providing optimal digital display resolution and video settings.
- Page 9 CHAPTER 2: PRODUCT OVERVIEW Security Use the OSD interface to protect the switching system with a screen saver password. After a user-defined time, the screen saver mode engages and access is prohibited until the correct password is entered to reactivate the switching system. Operation modes The OSD user interface provides various operation modes for system administration of the appliance.
- Page 10 SERVSELECT IP VM INSTALLER/USER GUIDE Rack of target devices ServSelect IP VM appliance Ethernet Virtual media device Digital user Local user Digital user Figure 2-2. Example ServSelect IP VM appliance configuration NOTE: To have server access to USB media device, utilize the LAN connection via the VM SAM path.
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Page 11: Installation
CHAPTER 3: INSTALLATION 3. Installation The appliance requires connectivity to a computer running ServSelect IP VM Software. Use ServSelect IP VM Software to view and control target devices (one at a time) attached to the appliance. The analog port does not require the ServSelect IP VM Software for operation. -
Page 12: Required Items
SERVSELECT IP VM INSTALLER/USER GUIDE Power Ethernet Cord Digital User ServSelect IP VM Interface ports 1-16 Peripherals SAM module Servers Figure 3-1. ServSelect IP VM configuration example NOTE: To open a virtual media session with a target device, the target device must first be connected to the appliance using a VM SAM or PS2M SAM. -
Page 13: Safety Precautions
CHAPTER 3: INSTALLATION 3.3 Safety Precautions To avoid potential video and/or keyboard problems when using Black Box products: • If the building has 3-phase AC power, ensure that the computer and monitor are on the same phase. For best results, they should be on the same circuit. - Page 14 SERVSELECT IP VM INSTALLER/USER GUIDE ports or the keyboard will not initialize correctly. You cannot connect a DVI or EGA monitor to the appliance. Connect one end of a Cat5 patch cable (4-pair, up to 10 meters) into a target device interface port and connect the other end into the RJ45 connector of a SAM.
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Page 15: Verifying Ethernet Connections
CHAPTER 3: INSTALLATION 3.5 Verifying Ethernet connections The Ethernet connection has two LEDs. The green LED on the right is the Link indicator. It is lit when a valid connection to the network is established and it flashes when there is activity on the port. - Page 16 SERVSELECT IP VM INSTALLER/USER GUIDE Local user A ServSelect IP VM appliance Primary target devices ServSelect III VM appliance (tiered) ACI port Secondary target devices ServSelect III VM appliance (tiered) ACI port Tertiary target devices Figure 3-2. Appliance configuration with a tiered appliance To tier multiple appliances, complete the following steps: Connect the tiered appliance to each target device as described in “Connecting the appliance hardware”...
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Page 17: Configuring Servselect Ip Vm Software
CHAPTER 3: INSTALLATION Connect the peripheral devices to the local user port on the main appliance. See “Connecting local peripheral devices” on page 14. If the secondary appliance is a ServSelect III VM or ServSelect III, attach one end of the Cat5 cable to the ACI port on the tiered appliance. - Page 18 SERVSELECT IP VM INSTALLER/USER GUIDE Local user ServSelect IP VM Tiered appliance Figure 3-3. Appliance configuration with an earlier-model appliance To attach an earlier-model appliance to the ServSelect IP VM appliance, complete the following steps: Mount the earlier-model appliance into the rack according to the instructions that are included with that device.
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Page 19: Setting Up The Appliance
CHAPTER 3: INSTALLATION Connect the other end of the Cat5 cable to one of the target device interface ports on the rear of the appliance. Turn off and turn on the target devices to the tiered appliance according to the instructions that are included with that device. -
Page 20: Basic Operations
SERVSELECT IP VM INSTALLER/USER GUIDE 4. Basic operations 4.1 Controlling the switching system from the analog port The appliance includes ports on the rear panel that you can use to connect a keyboard, monitor, and mouse to the appliance for direct analog access. The appliance uses the OSD interface, which has intuitive menus to configure the switching system and select target devices. -
Page 21: Connecting A User To A Target Device
CHAPTER 4: BASIC OPERATIONS The status of each target device in the switching system is indicated by one or more status symbols in the right column. The following table describes the status symbols. OSD interface status symbols Symbol Description The SAM is online (green circle). The SAM is offline or is not operating correctly. -
Page 22: Using The Osd Interface
SERVSELECT IP VM INSTALLER/USER GUIDE • In the Main window, double-click the target device name, eID number, or port number. • Type the port number, and press Enter. • Type the first few characters of the target device name or eID number, and press Enter. -
Page 23: Connecting Local Virtual Media
CHAPTER 4: BASIC OPERATIONS OSD interface navigation basics (Continued) Key, key combination, or Result mouse action Select a target device to be scanned; port number Alt+port number is the port number of the target device. Completes a switch in the Main window and exits the OSD interface. -
Page 24: Configuring The Appliance And The Osd Interface
SERVSELECT IP VM INSTALLER/USER GUIDE • Locked - Select this check box to specify that when the user is disconnected from a target device, the virtual media is also disconnected. • Reserve - Select this check box to specify that the virtual media connection can be accessed only by your user name and that no other user can connect to that target device. - Page 25 CHAPTER 4: BASIC OPERATIONS Setup features to manage routine tasks for the target devices Option Purpose Set passwords to restrict access to the target devices. Enable the Security screen saver. Change the display properties including timing, color, and location of Flag the status flag.
- Page 26 SERVSELECT IP VM INSTALLER/USER GUIDE Figure 4-3. Names window If new SAMs are discovered by the appliance, the on-screen list will be automatically updated. The mouse cursor will change into an hourglass during the update. No mouse or keyboard input will be accepted until the list update is complete. To assign names to target devices, complete the following steps: In the Names window, select a target device name or port number and click Modify.
- Page 27 Devices window. Black Box Console Switches and other earlier-model appliances are listed in the Type category for the tiered appliance. When you select a configurable appliance from the list, the Modify button becomes available, so you can assign it the correct number of ports.
- Page 28 SERVSELECT IP VM INSTALLER/USER GUIDE Figure 4-6. Device Modify window Select or type the number of ports that are supported by the tiered appliance and click Repeat steps 1 to 3 for each port for which you want to assign a device type. Click OK in the Devices window to save settings.
- Page 29 CHAPTER 4: BASIC OPERATIONS • Select Name to list the target devices alphabetically by target device name. • Select eID to list the target devices numerically by eID number. • Select Port to list the target devices numerically by port number. Click OK.
- Page 30 SERVSELECT IP VM INSTALLER/USER GUIDE whether the flag is displayed all the time, and where the flag is displayed on the desktop. The following table shows examples of status flags. OSD interface status flags Flag Description Flag type by name. Flag type by eID number.
- Page 31 CHAPTER 4: BASIC OPERATIONS Press the right mouse button to close the Set Position window. Figure 4-10. Set Position window 4. Click OK to save the changes, or click X or press Escape to exit without saving the changes. Setting the keyboard country code By default, the appliance sends the US keyboard country code to USB cables attached to target devices and the code is applied to the target devices when they are turned on or rebooted.
- Page 32 SERVSELECT IP VM INSTALLER/USER GUIDE Click OK to save the change, or click X or press Escape to exit without saving the change. Setting appliance security You can enable a screen saver to start if the user remains unused for a specified length of time.
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Page 33: Setting The Preemption Warning
CHAPTER 4: BASIC OPERATIONS To disable password protection, complete the following steps: Press Print Screen. The Main window opens. Click Setup > Security. In the Password window, type the password and click OK. Double-click the New field. Leave the field blank, and press Enter. Double-click the Repeat field. -
Page 34: Managing Target Device Tasks Using The Osd Interface
SERVSELECT IP VM INSTALLER/USER GUIDE 4.8 Managing target device tasks using the OSD interface From the Commands window, you can manage the switching system and user connections, enable the Scan and Broadcast modes, and update the firmware. Commands to manage routine tasks for the target device Feature Purpose SAM Status... - Page 35 CHAPTER 4: BASIC OPERATIONS Displaying version information You can use the OSD interface to view the versions of the appliance and the SAM firmware. For more information, see “Appendix A” beginning on page 45. To view version information, complete the following steps: Press Print Screen.
- Page 36 SERVSELECT IP VM INSTALLER/USER GUIDE Figure 4-15. Upgrade window To upgrade firmware, complete the following steps: Press Print Screen. The Main window opens. Click Commands > Display Versions > Upgrade. The Upgrade window opens. Click Upgrade. A Warning window opens. Clicking OK opens the Upgrade Process window.
- Page 37 CHAPTER 4: BASIC OPERATIONS To view current user connections, click Commands > User Status. The User Status window opens. Figure 4-16. User Status window To disconnect a user, complete the following steps: From the User Status window, click the letter that corresponds to the user to discon- nect.
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Page 38: Scanning The Switching System
SERVSELECT IP VM INSTALLER/USER GUIDE these peripheral devices by issuing a Reset command for the mouse and keyboard settings on the target device. The Reset command sends a hot-plug sequence to the target device, which causes the mouse and keyboard settings to be sent to the appliance. With communication re-established between the target device and the appliance, functionality is restored to the user. -
Page 39: Running Switching System Diagnostics
CHAPTER 4: BASIC OPERATIONS • Select the check box next to the target devices that you want to scan. • Double-click on a target device name or port. • Press Alt and the eID number of the target device that you want to scan. You can select up to 16 target devices from the list. - Page 40 SERVSELECT IP VM INSTALLER/USER GUIDE communications, appliance control, and the video channels) for each system controller. When you select the Run Diagnostics button, a warning will indicate that all users (remote and local) will be disconnected. Click OK to confirm and begin the test. The Diagnostics window opens.
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Page 41: Broadcasting To Target Devices
CHAPTER 4: BASIC OPERATIONS Click OK to begin diagnostics. All users are disconnected and the Diagnostics window opens. As each test is finished, a pass (green circle) or fail (red x) symbol is visible. The test is complete when the last test symbol is visible. 4.11 Broadcasting to target devices The analog user can simultaneously control more than one target device in a switching system to ensure that all selected target devices receive identical input. - Page 42 SERVSELECT IP VM INSTALLER/USER GUIDE • Press the Up or Down Arrow keys to move the cursor to the target device. Then press Alt+K to select the Keyboard check box or Alt+M to select the Mouse check box. Repeat for additional target devices. Click OK to save the settings and return to the Setup window.
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Page 43: Computer Terminal Operations
CHAPTER 5: COMPUTER TERMINAL OPERATIONS 5. Computer terminal operations 5.1 The Console menu Each appliance can be configured at the appliance level through the Console menu interface accessed through the configuration port on the rear of the appliance. All terminal commands are accessed through a terminal or computer running terminal emulation software. - Page 44 SERVSELECT IP VM INSTALLER/USER GUIDE Enable Debug Messages This menu option turns on console status messages. Because this can significantly reduce performance, you should only enable debug messages when instructed to do so by technical support. When you are finished viewing the messages, press any key to exit this mode.
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Page 45: Appendix A: Flash Upgrades
To upgrade the appliance firmware using the Console menu interface, complete the following steps: Go to http://www.Black Box.com/support/ and download the latest flash firmware. Save the flash upgrade file to the correct directory on the TFTP target device. Connect a computer running terminal emulation software to the configuration port on the rear panel of the appliance using a straight serial cable.The terminal should be set... - Page 46 SERVSELECT IP VM INSTALLER/USER GUIDE • TFTP target device IP address 10.0.0.3 • Upgrade file name equal to CMN-XXXX.fl, where XXXX is the 4-digit Compliance Model Number (CMN) that is printed on the agency label of the appliance To repair damaged firmware, complete the following steps: Connect the appliance to the TFTP target device (using a cross-over cable or hub), which is set up with the default IP address (10.0.0.3).
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Page 47: Appendix B: Virtual Media
APPENDICES Appendix B: Virtual media Virtual media and USB 2.0 constraints The virtual media feature of ServSelect IP VM appliance enables you to connect to the USB port of an attached computer. With this feature, a user located at the appliance or using the remote software can access a local USB storage device, such as a USB CD drive, diskette drive, or flash drive, from an attached computer. - Page 48 SERVSELECT IP VM INSTALLER/USER GUIDE If the target device is not capable of booting from an external USB 2.0 device, try the following methods to remotely boot this target device: • Some BIOS versions provide an option to limit USB speeds. If this option is available to you, change the USB port setting to “USB 1.1”...
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Page 49: Appendix C: Utp Cabling
APPENDICES Appendix C: UTP cabling The following information is intended to brief you on various aspects of connection media. The performance of an switching system depends on high quality connections. Poor quality or poorly installed or maintained cabling can diminish system performance.This appendix is for information purposes only. - Page 50 SERVSELECT IP VM INSTALLER/USER GUIDE • Maintain the twists of the pairs all the way to the point of termination, or no more that one-half inch untwisted. Do not skin off more than one inch of jacket while terminating. • If bending the cable is necessary, make it gradual with no bend sharper than a one inch radius.
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Page 51: Appendix D: Getting Help And Technical Assistance
If you need help, service, or technical assistance or just want more information about Black Box products, you will find a wide variety of sources available from Black Box to assist you. This appendix contains information about where to go for additional... - Page 52 NOTES...
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