Troubleshooting - Westinghouse WHC644BA User Manual

TROUBLESHOOTING

PROBLEM
Red rings, limescale or water
rings, shiny metallic or other
discolouration, scratches/
shadows, bubbles or other
miscellaneous marks or stains on
ceramic glass cooktop surface.
Pitting of ceramic glass surface.
The cooking zones will not
switch on or are not functioning.
Acoustic signal sounds when
appliance is switched off.
The residual heat indicator is not
displaying anything.
The automatic warm up
function is not switching
itself on.
Acoustic signal sounds and
appliance switches itself on and
then off again; after 5 seconds
another acoustic signal sounds.
is lit.
and number are displayed.
If you are unable to remedy the problem by following the above suggestions, please contact your dealer or the
Customer Care Department.
WARNING
WARNING
Repairs to the appliance are only to be carried out by
qualified service engineers. Considerable danger to the
user may result from improper repairs.
14
TROUBLESHOOTING
POSSIBLE CAUSE
Cooktop surface has not been cleaned
•
correctly. Cleaning/ maintenance of
the cooktop surface is not covered
under warranty. If a service call is
placed to clean the cooktop you will
be charged for the visit.
• Spillovers of liquid with high sugar
content.
• More than 10 seconds have passed
since the appliance was switched on.
The child safety device is switched
•
on .
• Several sensor fields were touched at
the same time.
Automatic switch off has been
•
triggered.
The lock is switched on
•
The control panel is wholly or partly
•
covered by objects.
The cooking zone was only on for a
•
short time and is therefore not hot.
There is still residual heat on the
•
cooking zone .
The highest heat setting is set
•
The heat setting was set using the
•
sensor field .
The On/Off sensor field has been
•
covered up, e.g. by a cloth.
• Overheating protection for the
cooking zone has been triggered.
Automatic switch off has
•
been triggered.
• Electronics fault.
If the appliance has been wrongly operated, the visit from
the customer service technician or dealer may not take
place free of charge, even during the warranty period.
REMEDY
Use a ceramic glass cleaner such
•
as Cerapol.
• These types of spills must be removed
immediately with a special scraper for
the glass. If not permanent damage to
the cooktop glass can occur which is not
covered under warranty.
• Switch the appliance on again.
Deactivate the child safety device (See
•
the section "Child safety device").
• Only touch one sensor field.
Remove any objects (pan, cloths, etc.)
•
that are lying on the control panel.
Switch the appliance on again.
• Switch off the lock (See the section
.
"Locking/unlocking the control panel").
Remove objects.
•
If the cooking zone is supposed to
•
be hot, call the Customer Service
Department.
Let the cooking zone cool down.
•
The highest heat setting has the same
•
.
power as the automatic warm up function.
1. Switch off the cooking zone
2. Set the cooking zone using the
sensor field
Do not place any objects on the
•
control panel.
• Switch off the cooking zone. Switch the
cooking zone on again.
Switch off the cooking zone. Switch the
•
cooking zone on again.
• Disconnect the appliance from the
electrical supply for a few minutes
(Take the fuse out of the house's wiring
system) If after switching on again,
is displayed again, call the customer
service department.
TIPS & INFORMATION
IMPORTANT
.