Troubleshooting - Westinghouse WHG642SA User Manual

TROUBLESHOOTING

If you have a problem with the cooktop, check the table
below. You may be able to solve the problem and this will
save you from paying for a service call. You will have to
pay for a service call even in the warranty period if the
problem is one listed below.
FAULT
Burner will not light
even though the
sparker is working.
No spark is obtained
when control knob
is activated
Flames uneven or
tending to lift
Flames not staying
on when knob
released
Low heat, slow
cooking
Benchtop or knobs
overheating
Cooktop stainless
steel discoloured
If the above points have been checked and there is still a problem with the cooktop, please call the Service Centre.
6
TROUBLESHOOTING
POSSIBLE CAUSES
• Knob not held down long enough
in 'High' position for flame safeguard
(where fitted) to engage
• Gas supply valve turned off
• Wrong knob turned
• Port blockage in ignition area
• Ignition spark plugs wet or dirty
• Electricity supply is disconnected or
switched off
• Ignition spark plugs wet or dirty
• Flame ports blocked or wet
• Burner incorrectly fitted
• Knob not held down long enough
in 'High' position for flame safeguard
(where fitted) to engage
• Knob not set between 'High' and 'Low'
• Dirt or spillage on flame safeguard
sensor (where fitted)
• Incorrect cooking pot or pan being used • Refer to Figure 3 (page 5)
• Incorrect cooking pot or pan used
• Pot or pan not located on burner
properly
• Pot or pan being used is too large
REMEDY
• Repeat lighting procedure and hold knob down
for 5 seconds in 'High' position
(refer page 4)
• Turn on gas supply to appliance
• Ensure the knob you are turning corresponds
to the burner you want to light
• Ensure that ports in ignition area are clean
and dry
• Dry or clean ignition spark plugs
• Switch on electricity or check fuses
• Dry or clean ignition spark plugs
• Clean or dry flame ports
• Ensure this component is fitted correctly
• Repeat lighting procedure and hold knob down
for 5 seconds in 'High' position
(refer page 4)
• Knob MUST be set between these positions
• Clean flame safe guard sensor tip
• Check Figure 3 for correct pot or pan to be used
• Ensure pot or pan is centrally located
on burner
• Ensure pot sizes used are as per user manual
requirements. Clean with STEEL POWER
(available through spare parts)