Troubleshooting; Installation Instructions - Westinghouse WHG639BD User Manual

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TROUBLE SHOOTING
If you have a problem with the cooktop, check the table
below. You may be able to solve the problem and this
will save you from paying for a service call. You will have
to pay for a service call even in the warranty period if
the problem is one listed below.
FAULT POSSIBLE CAUSES
Burner will not light even • Knob not held down long enough
though the sparker is in 'High' or 'Max' position for flame
working. safeguard
to engage
• Gas supply valve turned off
• Wrong knob turned
• Port blockage in ignition area
• Ignition spark plugs wet or dirty
No spark is obtained when • Electricity supply is disconnected or
control knob switched off
is activated
• Ignition spark plugs wet or dirty
Flames uneven or tending • Flame ports blocked or wet
to lift
• Burner incorrectly fitted
Flames not staying on when • Knob not held down long enough
knob released in 'High' or 'Max' position for flame
safeguard
to engage
• Knob not set between 'High' and 'Low'
• Dirt or spillage on flame safeguard sensor
Low heat, slow cooking • Incorrect cooking pot or pan being used
Benchtop or knobs • Incorrect cooking pot or pan used
overheating
• Pot or pan not located on burner properly
Cooktop stainless steel • Pot or pan being used is too large
discoloured
Outer ring of wok burner • This is not a failure. This is a function of the
goes out when set to low dual wok burner to give a very low power
flame option
Elements giving off smoke or • Protective oils being removed in first
odours when first used cooking
Red rings, limescale or water • Cooktop surface has not been cleaned
rings, shiny metallic or other correctly. Cleaning of the cooktop surface
discoloration, scratches/ is not coveredunder warranty. If a service
shadows, bubbles or other call is places to clean the cooktop you will
miscellaneous marks or be charged for the visit.
stains on ceramic glass
cooktop surface
If the above points have been checked and there is still a problem with the cooktop, please call the Service Centre.
REMEDY
• Repeat lighting procedure and hold knob down for
5 seconds in 'High' or 'Max' position
(refer page 9)
• Turn on gas supply to appliance
• Ensure the knob you are turning corresponds
to the burner you want to light
• Ensure that ports in ignition area are clean
and dry
• Dry or clean ignition spark plugs
• Switch on electricity or check fuses
• Dry or clean ignition spark plugs
• Clean or dry flame ports
• Ensure this component is fitted correctly
• Repeat lighting procedure and hold knob down for
5 seconds in 'High' position
(refer page 9)
• Knob MUST be set between these positions
• Clean flame safeguard sensor tip
• Refer to Figure 4
• Check Figure 4 for correct pot or pan to be used
• Ensure pot or pan is centrally located
on burner
• Ensure pot sizes used are as per user manual
requirements. Clean with STEEL POWER (available
through spare parts)
• Burner is functioning as intended
• Do not worry, this is normal
• Use a ceramic glass cleaner such as Cerapol

INSTALLATION INSTRUCTIONS

This appliance must be installed by an authorised person
and in compliance with:
1. AS/NZS 5601.1 Gas Installations Part 1: General
Installations, and AS/NZS 5601.2 Gas Installations
Part 2: LP Gas installations in caravans and boats for
non-propulsive purposes, or the relevant installation
code for gas appliances in your country.
2. The local gas fitting regulations, municipal building
codes, electrical wiring regulations and any other
relevant statutory regulations.
3. The particular instructions as given below.
4. A certificate of compliance MUST be given
to the customer after the application is
successfully installed.
Figure 5a – WHG639BD
* to combustible surface (dimension is not relevant
if the adjacent surface is non-combustible).
CAUTION
Cooktops are supplied set up for natural gas (NG).
To use on LPG, the injectors must be changed
using the conversion kit supplied. Refer LP
conversion on page 22-23.
gas supply connection location
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