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elmeg IP290 User Manual

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elmeg IP290
Version V3.00

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  • Page 1 IP290 Version V3.00...
  • Page 2 Teldat GmbH Werderstraße 45 31224 Peine © 2012 Teldat GmbH. All Rights Reserved. This document is supplied by Teldat. No part of this document may be reproduced, republished or retransmitted in any form or by any means whatsoever, whether electronically or mechanically, including, but not limited to, by way of photocopying, recording, information recording or through retrieval systems, without the express written permission of Teldat.

  • Page 3: Foreword

    100 years a form of communication has evolved that is impossible to ignore. In spite of the new technology base of the elmeg IP290, most of its look and feel will be very familiar to you and you should be able to use it intuitively.

  • Page 4: Note To The Reader

    D M I N I S T R A T O R A N U A L Note to the reader This manual describes the elmeg IP290 running in administrator mode. The current version of this user manual can be obtained from: 4 •...

  • Page 5: Table Of Contents

    ............................... Logging on the first account Logon ..............17 Mobility ................... 17 Logon wizard ................17 Registration menu..............18 Logon user ........................................................................... Select outgoing line DND ..................21 Challenge/Authentication ............21 Basic Functions ............23 Idle state................. 23 elmeg • 5...
  • Page 6 Programmable Keys ..............31 ............................................Line Destination ........................................Intercom .................................................................................. Park orbit Voice recorder ......................................DTMF ............................................ elmeg IP290 Menus ..............35 Call Forwarding ....................................................................... Forwarding Options ......................................Configuration Volume Settings ........................................................................General Settings Web Interface ......................................
  • Page 7 Settings ................. 67 Settings via Web Browser ............67 Settings Options ..............68 ..................................... Setup Preferences ....................................Setup Speed Dial Setup Lines 1-7 ........................................................................Setup Advanced Setup Update ......................................H.323 ..................................................................................... Status Appendix ..............93 Index ...............95 elmeg• 7...
  • Page 8 [ e l m e g I P 2 9 0 A V 3 . 0 0 ] D M I N I S T R A T O R A N U A L 8 • Table of Contents...

  • Page 9: Installation

    The elmeg IP290 should only be placed on even, horizontal surfaces that enable the rubber pads to ensure a secure grip. Do not place the elmeg IP290 on carpets or other materials that contain fibers that could block the air vents and cause overheating.

  • Page 10: Cleaning

    If you want to use a headset, it can be connected to the audio jacks on the rear side of the elmeg IP290. The connector named “in“ is for the microphone.
  • Page 11 The five keys on the right with LEDs are the programmable function keys onto which different functionalities can be mapped. The keys of the numeric block in different operating modes are shown below: elmeg • 11...

  • Page 12: Initialization

    [ e l m e g I P 2 9 0 A V 3 . 0 0 ] D M I N I S T R A T O R A N U A L Digits Lower case Upper case (SPC)_0 (SPC)_0 .@1,?!-/():...

  • Page 13: Selecting The Language

    If, on the other hand, DHCP is not used, select “Off” in the menu above. The administrator will subsequently be asked for the following settings. Selecting the IP Address The administrator can provide a static IP address for the phone if DHCP is not used. elmeg • 13...

  • Page 14: Selecting The Netmask

    [ e l m e g I P 2 9 0 A V 3 . 0 0 ] D M I N I S T R A T O R A N U A L A valid IP address appropriate to the network in which the phone is being used can be provided.

  • Page 15: Selecting The Tone Scheme

    This consists of your phone number succeeded by @ and the address of your registrar (for SIP) or gatekeeper (H.323). The phone tries to guess the correct registrar/gatekeeper address, so it could look something like this: elmeg • 15...
  • Page 16 [ e l m e g I P 2 9 0 A V 3 . 0 0 ] D M I N I S T R A T O R A N U A L After typing in your account name, confirm your account by pressing the key.

  • Page 17: Logon

    To ease the effort of assigning the appropriate phone number to the phone for each different employee, the elmeg IP290 offers the so-called mobility features, which are described in the next sub-chapters.

  • Page 18: Registration Menu

    [ e l m e g I P 2 9 0 A V 3 . 0 0 ] D M I N I S T R A T O R A N U A L Registration menu From the idle screen use the arrow keys to scroll to the menu “Other Settings”.

  • Page 19: Logoff User

    A N U A L After confirming with the registrar/gatekeeper address should be typed in. After pressing the whole registration line is shown again. Logoff user Choose the registration line where you want to logoff the user and press “Edit”. elmeg • 19...

  • Page 20: Select Outgoing Line

    [ e l m e g I P 2 9 0 A V 3 . 0 0 ] D M I N I S T R A T O R A N U A L Remove the current phone number with .

  • Page 21: Dnd

    D M I N I S T R A T O R A N U A L DND functionality is available on the idle screen of the elmeg IP290 phone. DND is short for “Do Not Disturb“. If this mode is activated, it means that incoming calls will no longer come through to the phone and you will be completely undisturbed by the phone.
  • Page 22 [ e l m e g I P 2 9 0 A V 3 . 0 0 ] D M I N I S T R A T O R A N U A L It is possible to change the username as it could have been typed incorrectly by mistake.

  • Page 23: Basic Functions

    There are two methods with which to begin a call from the idle state of elmeg IP290. You can either start dialing with the handset resting in the cradle and then pick it up, or you can pick up the handset and then dial the number.

  • Page 24: Input Modes

    [ e l m e g I P 2 9 0 A V 3 . 0 0 ] D M I N I S T R A T O R A N U A L Input Modes Dependent on the context, various types of inputs are possible. The active input mode is sometimes indicated (by example during editing a phonebook entry) in the top right-hand corner of the display: Only digits can be entered.

  • Page 25: Dialing A Phone Number

    Moves the cursor to the right. Deletes the character to the left of the C<- cursor. A->1 Changes input mode to numbers. a->A Changes input mode to capital letters. 1->a Changes input mode to small letters. Dials the number. Aborts the dialing. elmeg • 25...

  • Page 26: Dialing An H.323/Sip Address

    [ e l m e g I P 2 9 0 A V 3 . 0 0 ] D M I N I S T R A T O R A N U A L Dialing an H.323/SIP address An H.323/SIP address can be entered via the alphanumeric block.

  • Page 27: Dialing An Ip Address

    Deletes the character to the left of the cursor. A->1 Changes input mode to numbers. a->A Changes input mode to capital letters. 1->a Changes input mode to small letters. Dials the IP address if entered correctly. Aborts the dialing of the IP address. elmeg • 27...

  • Page 28: Number Guessing

    Terminating a call You can end a call by setting the handset on its cradle, pressing the hook switch or pressing Cancel. The elmeg IP290 will terminate the call and return to the idle state. Incoming call When your elmeg IP290 is called, it rings and displays the following screen.

  • Page 29: Accepting A Call

    Handsfree mode on/off. Mute/Unmute Mutes / unmutes the microphone. Changes the volume. See below for a further description. Denying/blocking a call When the elmeg IP290 signals an incoming call, you have the option to deny the call with “Deny”. elmeg • 29...

  • Page 30: Adjusting The Volume

    [ e l m e g I P 2 9 0 A V 3 . 0 0 ] D M I N I S T R A T O R A N U A L If you decide to press „Deny All“, the caller will be placed on the deny list and will always be denied automatically.

  • Page 31: Handset / Handsfree / Headset

    (“RJ Conn” or “Chinch”), the elmeg IP290 will treat the headset as the output device for calls. For using elmeg I P 2 9 0 in a call center environment, the connected headset will be the default case for dealing with the phone.

  • Page 32: Line

    [ e l m e g I P 2 9 0 A V 3 . 0 0 ] D M I N I S T R A T O R A N U A L Park Orbit § Voice Recorder §...

  • Page 33: Destination

    This option is similar to ‚Destination‘ with the exception that pressing the key bound to ‚Intercom‘ enables the intercom mode and the phone will be directly connected to the set elmeg phone if authentication is set up properly. This feature is useful in an office environment as a quick access button to connect to the operator or secretary.

  • Page 34: Voice Recorder

    [ e l m e g I P 2 9 0 A V 3 . 0 0 ] D M I N I S T R A T O R A N U A L Suppose key P4 is bound to orbit1@my.proxy.com. The LED on this key now displays the status of calls, if any, that are parked on this orbit.

  • Page 35: Elmeg Ip290 Menus

    V 3 . 0 0 ] D M I N I S T R A T O R A N U A L elmeg IP290 Menus By pressing the key in idle state, the menu is invoked. The following submenus are available: Call Forwarding, Forwarding Options, Configuration, Volume Settings, General Settings, Other Settings, System Info, SW Update, Information.

  • Page 36: Configuration

    [ e l m e g I P 2 9 0 A V 3 . 0 0 ] D M I N I S T R A T O R A N U A L Call forwarding is explained in detail in a later chapter entitled “Transfer”.

  • Page 37: Volume Settings

    DHCP server. If you press the softkey “Off”, you will be asked for basic network settings as explained in the earlier chapter entitled “Initialization”. Volume Settings In the menu sub-item “Volume Settings” the following window is displayed: elmeg • 37...

  • Page 38: General Settings

    [ e l m e g I P 2 9 0 A V 3 . 0 0 ] D M I N I S T R A T O R A N U A L Here, the volume of the handset speaker, headset speaker or casing speaker can be adjusted.
  • Page 39 Activates the selection and returns. Returns without changing the ring tone. Contrast Select the submenu “Contrast“ in the “General Settings“ menu. Here, the display contrast can be adjusted. The selected contrast is displayed and you can decide on the desired setting. elmeg • 39...

  • Page 40: Web Interface

    [ e l m e g I P 2 9 0 A V 3 . 0 0 ] D M I N I S T R A T O R A N U A L Key mapping: Reduces the contrast in steps. Increases the contrast in steps.

  • Page 41: System Info

    In the menu sub-item “VLAN Settings” the following window is displayed: The ID (0..4095) and priority (0..7) values for VLAN can be set here. “Reset” removes them properly from the phone again. SW Update In the menu item “SW Update” the following window is displayed: elmeg • 41...

  • Page 42: Keymapping

    [ e l m e g I P 2 9 0 A V 3 . 0 0 ] D M I N I S T R A T O R A N U A L When a software update is available, the softkey display changes to “Available”, and pressing it reboots the phone to get the desired binary file.

  • Page 43: Information

    IP address of the phone. This window looks like this: Similarly, the “MAC” softkey in the “Information” menu takes you to this submenu and you can see the MAC address of the phone. This window could look like this: elmeg • 43...
  • Page 44 D M I N I S T R A T O R A N U A L Version This submenu, accessed by pressing the “version” softkey in the “Information” menu, shows the firmware version on the phone. The display in this submenu could look like this: elmeg 44 • Basic Functions...

  • Page 45: Advanced Functions

    Moves backward through the list of held calls. Moves forward through the list of held calls. Terminates the held call already being displayed. Resumes the held call already being displayed. *,#,digits Can be used to initiate another call. Handsfree mode on/off. elmeg • 45...

  • Page 46: Transfer

    Now you are able to dial a number to which the call should be directly transferred. As soon as you press , the elmeg IP290 will transfer the held party to that number. Key mapping: Moves the cursor to the left.

  • Page 47: Consultation Transfer

    If the phone is connected with two calls, one on hold and one active, you can connect all three phones in a conference by pressing function key “Cnf.On”. By pressing function key “Cnf.Off”, the conference is disconnected again and the calls are dropped. elmeg • 47...

  • Page 48: Call Diversion

    [ e l m e g I P 2 9 0 A V 3 . 0 0 ] D M I N I S T R A T O R A N U A L Call Diversion All kinds of call diversions can be set, changed and deactivated in the submenu “Call Forwarding”...
  • Page 49 When the other party becomes idle, the following window appears: By pressing key, the phone will redial the number in order to establish a connection to the other party that was previously busy and is now idle again. elmeg • 49...

  • Page 50: On No Response (Ccnr)

    [ e l m e g I P 2 9 0 A V 3 . 0 0 ] D M I N I S T R A T O R A N U A L On no response (CCNR) While calling a number you can enable call completion on no response by pressing the CC key.

  • Page 51: Message Waiting Indication (Mwi)

    At the idle screen, the second softkey turns to show “MWI”. In order to listen to the recorded messages, connect to the mailbox by pressing the MWI key. elmeg • 51...

  • Page 52: Conducting A Software Update

    [ e l m e g I P 2 9 0 A V 3 . 0 0 ] D M I N I S T R A T O R A N U A L Conducting a Software Update If your provider/administrator is offering you a new software version for your phone, a “SW”...

  • Page 53: Conference

    If the phone is connected with two calls, one on hold and one active, you can connect all three phones in a conference by pressing function key “Cnf.On”. By pressing function key “Cnf.Off” the conference will be disconnected again. elmeg • 53...
  • Page 54 [ e l m e g I P 2 9 0 A V 3 . 0 0 ] D M I N I S T R A T O R A N U A L 54 • Advanced Functions...

  • Page 55: Call Register

    Call Register Phone book The elmeg I P 2 9 0 contains an internal phone book that can be reached from the phone’s idle state by pressing the “PhoneBk” key, which leads to a screen like the one below: Key mapping: Scrolls to the previous item.

  • Page 56: Adding An Entry

    [ e l m e g I P 2 9 0 A V 3 . 0 0 ] D M I N I S T R A T O R A N U A L Returns to the idle state. Adding an entry In order to add a new entry, go on to the list item <New item>...

  • Page 57: Editing An Entry

    Deletes the character to the left of the cursor. Moves the cursor to the left. Moves the cursor to the right. Accepts the entry. Aborts the editing process. Editing of the phonebook can also be done via the webpage Phone / Phonebook. elmeg • 57...

  • Page 58: Export

    [ e l m e g I P 2 9 0 A V 3 . 0 0 ] D M I N I S T R A T O R A N U A L Export To save the content from an already filled phonebook, right-click onto the link at the bottom of the page Phone / Phonebook called “here”...
  • Page 59 [ e l m e g I P 2 9 0 A V 3 . 0 0 ] D M I N I S T R A T O R A N U A L elmeg • 59...

  • Page 60: Import

    This will add the address book entries in the stored file to the address book of your elmeg IP290. Name and Address fields refer to the column numbers in which these fields exist in the csv file to be attached.
  • Page 61 Name and Address fields explicitly. Enter 1 in the Name field and 2 in the Address field, and press Load. This feature is especially helpful if you have a file that has not been generated by a elmeg phone. It should not matter if some of the entries already exist in the phone book.

  • Page 62: Call Lists

    D M I N I S T R A T O R A N U A L Call Lists The elmeg IP290 maintains lists of missed, received and dialed calls that can be accessed by pressing the „call log“ key from the idle state. Key mapping: Scrolls to the next call.
  • Page 63 You can step through the Details with key. Call details shown are To, From, Time and the number of times you missed a call from the same phone, or the duration of the call in the case of dialed and received calls. elmeg • 63...

  • Page 64: Speed Dial

    / Off Hook Dials the number of the current entry. Returns to the previous window. Speed Dial The elmeg IP290 supports speed dial of up to 33 numbers. These are mapped onto the numbers 0-30, * and #. Dialing Speed dialing is initiated by simply typing in a number from 0-30, * or # respectively and confirming with the key.

  • Page 65: Deny List

    D M I N I S T R A T O R A N U A L Deny List The elmeg IP290 gives you the option of putting numbers on a deny list to prevent you being disturbed. Browsing Via the web interface submenu Address Book you can reach the phonebook window, which also provides the information for the deny list elmeg •...

  • Page 66: Adding A Number

    [ e l m e g I P 2 9 0 A V 3 . 0 0 ] D M I N I S T R A T O R A N U A L The numbers to be denied are displayed here and marked with contact type “deny”.

  • Page 67: Removing A Number

    Or just change the contact type! Settings A long list of different settings is available for elmeg IP290 that can be used to control the behavior of the phone. These settings are explained in the FAQ “Configuring”...

  • Page 68: Settings Options

    [ e l m e g I P 2 9 0 A V 3 . 0 0 ] D M I N I S T R A T O R A N U A L Illustration 1: Web configuration • Start your web browser (e.g.

  • Page 69: Setup Preferences

    Select the dialtone you would prefer for your phone. MWI Notification Specify the type of MWI notification that will inform you when a new message comes. MWI Dial Tone Set the dial tone to stutter mode in the case of an active MWI. elmeg • 69...
  • Page 70 [ e l m e g I P 2 9 0 A V 3 . 0 0 ] D M I N I S T R A T O R A N U A L Use Headset Device Select the headset device you would like to use. Select none if you don’t want to use any headset.
  • Page 71 These melodies will be used only if you selected “Source” in the Default Selection setting above. Ringer Device for Headset If you want to hear the ring tone via the headset only choose “headset”. Otherwise, choose “speaker” as usual. elmeg • 71...

  • Page 72: Auto Answer

    D M I N I S T R A T O R A N U A L Default Ringer Choose the default ringing melody for your elmeg phone through this setting. Custom Melody URL Specify a URL to your own ringing melody. The type of files that should be supplied to the phone are: “PCM 8 kHz 16 bit/sample (linear)

  • Page 73: Setup Speed Dial

    Show or hide your own phone number upon establishing a call. Call Line Identification Restriction (CLIR) Reject or Accept anonymous incoming calls. Setup Speed Dial Speed Dial Table Set up your speed dial numbers via this webpage. elmeg • 73...

  • Page 74: Setup Lines

    Function Keys You have the option to program the five keys with LEDs on your elmeg IP290. This section helps you achieve this objective. Program the keys P1-P5 to perform any of the 5 different functions. They include “Line”, “Destination”, “Intercom”, “Park Orbit” and “Voice Recorder”. Each of these was explained in detail in the chapter entitled “Programmable...
  • Page 75 The password to be used for challenge responses. In order to protect privacy, passwords are not displayed in their true form. Registrar Specify the IP address or url of the registrar/proxy with which you would like to register this account. elmeg • 75...
  • Page 76 [ e l m e g I P 2 9 0 A V 3 . 0 0 ] D M I N I S T R A T O R A N U A L Mailbox If you have set up a mailbox, specify the account name for that mailbox here to associate it with this particular SIP line.

  • Page 77: Setup Advanced

    A N U A L Codec 1-5 You can select the preferred order for the potential used codec. The available options for the elmeg I P 2 9 0 are G.711 ulaw, G.711 alaw, G.722, G.723.1 and G.729a Packet size You can select the packet size in bytes here.

  • Page 78: Time Settings

    [ e l m e g I P 2 9 0 A V 3 . 0 0 ] D M I N I S T R A T O R A N U A L Phone name Change the Hostname of the phone here. If this parameter is available, it is used for identifying the device in SIP signalling.
  • Page 79 You can select the HTTP proxy address for your phone here. HTTP port Similarly, specify the HTTP port to be used by your phone through this setting. HTTPS port Specify here the HTTPS port to be used by your phone for HTTPS connections. elmeg • 79...
  • Page 80 [ e l m e g I P 2 9 0 A V 3 . 0 0 ] D M I N I S T R A T O R A N U A L Webserver connection type Set up the type of connection the phone’s webserver is willing to answer to: •...
  • Page 81 Challenge Response on Phone As explained in an earlier chapter, elmeg phones can handle challenge responses on the phone. Turning this setting off will disable this feature and you will only be able to handle authentication through the web interface of the phone.
  • Page 82 [ e l m e g I P 2 9 0 A V 3 . 0 0 ] D M I N I S T R A T O R A N U A L Keys Here you can change the key behavior on the phone to suit your wishes.
  • Page 83 Turn this on to enable late media when a call is released. Turning it off will take you directly to the idle state when a call drops. Advanced Network In this section you can alter the advanced network settings of your phone. This page has the following settings: elmeg • 83...
  • Page 84 [ e l m e g I P 2 9 0 A V 3 . 0 0 ] D M I N I S T R A T O R A N U A L NAT detection Administrators can select the kind of NAT according to their network through this setting.
  • Page 85 SIP Max Forwards If you want to specify the maximum number of forwards, you can set it here. ENUM Suffix When using ENUM, you can specify a suffix here if desired. Music on hold server elmeg • 85...
  • Page 86 [ e l m e g I P 2 9 0 A V 3 . 0 0 ] D M I N I S T R A T O R A N U A L If you have configured a “music on hold” server, specify that contact here.

  • Page 87: Setup Update

    In Administrator mode, you can set up the admin password through this setting. A password can be an alphanumeric string of any length. Administrator Password (Confirmation) You have to confirm the password to ensure no typing errors have been made. Setup Update MANUAL SOFTWARE UPDATE elmeg • 87...

  • Page 88: H.323

    [ e l m e g I P 2 9 0 A V 3 . 0 0 ] D M I N I S T R A T O R A N U A L Here you can select the binary files to be put on the phone yourself.
  • Page 89 Dynamic RTP port end Similarly, give the last port number in this setting for dynamic RTP port selection. Type of Service (TOS) You can set up the TOS in this setting. A value could, for example, be 160. elmeg • 89...

  • Page 90: Status

    [ e l m e g I P 2 9 0 A V 3 . 0 0 ] D M I N I S T R A T O R A N U A L Payload Type Set up the payload type for Out of band DTMF here, e.g. 101. Early Start Here you can switch the early start feature of the H.323 stack on or off.
  • Page 91 You can discover the UPnP conversation between the phone and other devices here. Dependent on a selectable log level the log messages are shown here. Memory See the current memory usage of your phone. Settings Displays all settings of your phone including their current values. elmeg • 91...
  • Page 92 92 • Call Register...

  • Page 93: Appendix

    Appendix elmeg • 93...
  • Page 94 94 • Appendix...

  • Page 95: Index

    DTMF 34 Terminating a call 28 Call completion On busy 48 Call Diversion Divert when Busy 48 Editing an entry 57. Phone book Divert when not answered 48 Export 58 Call Register 55 Conference 47 Configuration 36 elmeg • 95...
  • Page 96 MAC 43 Forwarding 35. Menus 35 Forwarding Options 35 Mute 30 H.323 address. Dialing a H.323 address Network Handset 31 Network identity. hostname Handsfree 31 Number guessing 28 Headset 31 Hold and resume 45 outgoing line 20 Idle state 23 Import 60 Information 43 Input Modes 24...
  • Page 97 Settings General Settings 38 Other Settings 40 Volume Settings 37 Siehe SIP address. Dialing a SIP address Speed Dial. Dialling System Info 41 Tones Ring Tone 38 Transfer 46 Consultation Transfe 47 Direct Transfer 46 Unmute 30 elmeg • 97...
  • Page 98 These help us to improve the quality and usefulness of our documentation. Please send your comments and suggestions to: Teldat GmbH Attention: Marketing Department Werderstr. 45 FAX: +49 (5171) 909 Manual Name: elmeg IP290 Version: V3.00 Date: Excellent Good Fair Poor How would you rate the manual overall?
  • Page 99 Teldat GmbH Werderstr. 45 31224 Peine Phone: +49 (5171) 909 0 mailto:info@teldat.de http://www.teldat.de...

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