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13. Help
Phone does not work
• Have you installed the batteries correctly?
• Check that the mains power is correctly connected.
No dial tone
• Is the telephone cord of the base plugged into the phone
socket?
• Check that the mains power is correctly connected to the
base and to the handset charger(s).
• Only use the telephone cord supplied with the phone.
Cannot dial out or receive calls
• Check that the mains power is correctly connected.
• The batteries may need recharging.
• Has there been a power cut? If so, place the handset back on
the base for 10 seconds and try again. If it still does not work
disconnect the batteries and mains power for 10 minutes, then
reconnect and try again.
You have a dial tone, but the phone will not dial out
• You may need to change the dial mode from tone to pulse,
see page 12.
• If you are connected to a switchboard, check whether you
need to dial an access code.
Handset does not ring
• The ringer volume may be switched off, see page 11.
• Check that the mains power is correctly connected.
• Check that the line cord is connected.
• Make sure the handset is registered to the base, see
page 17.
No display
• The batteries may be flat, dead or incorrectly inserted.
Recharge or replace the batteries.
icon flashes
• Is the handset registered correctly to the base, see page 17.
• Check that the mains power is correctly connected.
• Check that the handset is within range of the base.
• The batteries are low, place the handset on the base/
charger to recharge.
icon not scrolling
• Try cleaning the charging contacts.
• Check that the mains power is correctly connected.
18
You hear the busy tone when you press
• Make sure the handset is in range of the base.
• Another handset registered to your D11P base may be on
the line.
No Caller Display number/name displayed
• Have you subscribed to a Caller Display service from your
network provider? See page 15.
• The caller may have withheld their number.
• An exact name/number match was not found in your
directory. Check that you have stored the full STD dialling
code.
Cannot register a handset to a base
• You can register a total of 5 handsets to your D11P base and
you can register your D11P handset to up to 4 bases. Check
that you have not exceeded the limits.
• Check that you have entered the correct PIN number
(default PIN 0000).
• Check that you are at least one metre away from other
electrical equipment to avoid interference when registering.
Base unit does not ring
• Have you connected the telephone line correctly?
• Is the base ringer set to off?
• You may have a faulty line or socket. Try using another
socket or line.
Buzzing noise on my phone or on other electrical
equipment nearby
• Sometimes your D11P can interfere with other electrical
equipment if it is placed too close. It is recommended that
you place your D11P at least one metre away from electrical
appliances or metal obstructions to avoid any risk of
interference.
You keep hearing an error beep
• You have pressed the wrong button in a sequence. Check
the prompts in the display or refer to instructions in this user
guide.
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14. General information
.
IMPORTANT
This equipment is not designed for making emergency
telephone calls when the power fails. Alternative arrangements
should be made for access to emergency services.
This product is intended for connection to analogue public
switched telephone networks and private switchboards in
Europe.
Important safety instructions
Follow these safety precautions when using your phone to
reduce the risk of fire, electric shock, and injury to persons or
property:
1. Keep all slits and openings of the phone unblocked. Do not
set the phone on a heating register or over a radiator.
Ensure that proper ventilation is provided at the installation
site.
2. Do not use while wet or while standing in water.
3. Do not use this product near water (for example, near a
bath tub, kitchen sink, or swimming pool).
4. Do not allow anything to rest on the power cord. Place the
power cord so that it will not be walked on.
5. Never insert objects of any kind into the product vents as
that may result in fire or electric shock.
6. Unplug this product from the wall outlet before cleaning. Do
not use liquid cleaners or aerosol cleaners. Use a damp
cloth for cleaning.
7. Do not disassemble this product. If service or repair work is
required, contact the customer service helpline found in this
user's Guide.
8. Do not overload wall outlets and extension cords.
9. Avoid using during an electrical storm. Use a surge
protector to protect the equipment.
10. Do not use this phone to report a gas leak, especially if you
are in the vicinity of the gas line.
CAUTION
To reduce the risk of fire, use only the supplied power adaptor.
Unplug this cordless phone immediately from an
outlet if:
• The power cord or plug is damaged or frayed.
• Liquid has been spilled on the product.
• The product has been exposed to rain or water. Do not
retrieve the handset or base until after you have unplugged
EN
Help
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