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Telstra USB 4G Getting To Know Manual

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Download this manual See also: User Manual, Getting to Know Manual
GETTING TO
KNOW YOUR
TELSTRA
USB 4G

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Summary of Contents for Telstra USB 4G

  • Page 1 GETTING TO KNOW YOUR TELSTRA USB 4G...
  • Page 2 LET’S GET THIS SHOW ON THE ROAD You must be excited about your brand new USB 4G. If all goes to plan, you’ll be up and running in no time. This guide will help you get started as quickly and easily as possible. It’ll guide you through installation and help you out with any tricky bits.
  • Page 3 WHAT’S INSIDE Let’s get started Getting Connected Using the Connection Manager Problem solving Answering those niggling questions...
  • Page 4 LET’S GET STARTED Your package contains: • Telstra USB 4G device • This Quick Start Guide • Laptop screen clip • USB extension cable • Warranty card...

  • Page 5: Operating Systems

    • E xternal antenna – improves performance in areas with low signal strength. See your local Telstra store or partner for assistance with picking the best antenna option for you as well as help with installation. • MicroSD™ card – for external data storage (available at consumer electronics stores) You can use your Telstra USB 4G with these operating systems: • Windows 8 ( 32/64-bit) - Windows RT is not ® ® compatible • Windows...
  • Page 6 YOUR TELSTRA USB 4G External antenna connectors Power LED Data LED USB connector...

  • Page 7: Led Indicators

    LED INDICATORS The LED indicators shows the status of the device and indicates when you are sending or receiving data by a solid indicator. Power LED Indicator Status Solid Blue Working normal Blinking Blue Updates in progress. Do not remove USB Blinking Amber Searching for network Solid Amber Error. Could not initialise. Offline Mode Data LED Indicator Status Could not find network Blinking Green Found 4G network. Ready to connect Solid Green Connected to 4G network Blinking Blue Found 3G network. Ready to connect Solid Blue Connected to 3G network...

  • Page 8: Getting Connected

    GETTING CONNECTED 1. INSERT USB Remove the back cover and insert the SIM card as shown in the illustrations below. microSD slot SIM card slot Insert the device into the USB port.
  • Page 9 2. FOLLOW THE PROMPTS TO COMPLETE INSTALLATION The computer will detect the new hardware and start the installation process. Click Install to start installation. Handy Hint If nothing happens your security settings may be preventing Autorun. The Mobile Broadband Manager software will need to be manually installed. Windows Users From your Desktop or Start Menu select Computer or My Computer (XP). Double click on the file named “setup.exe” to begin the installation. Mac Users From File Manager, double click on Telstra Pre- Paid Mobile Broadband to begin installation. Once installation is complete, click Finish to exit the setup.
  • Page 10 3. LAUNCH CONNECTION MANAGER (MOBILE BROADBAND MANAGER SOFTWARE) Once installation is complete a shortcut will be created on your desktop. Double click on the shortcut to open the Mobile Broadband Manager. Click Connect Now to start using your device. Handy Hint Windows 8 users can also connect and disconnect from Tile view by selecting Settings> Networks. For more information on using the Connection Manager and monitoring your usage see pages 11-12.
  • Page 11 REMOVING YOUR USB DEVICE Windows Users 1. Exit the Connection Manager. 2. Remove the device by pulling it straight out from the USB port. Mac Users 1. Exit the Connection Manager. 2. If a microSD card is inserted in the device, you must locate the device in Finder, select the drive, and click the Eject icon. 3. Remove the device by pulling it straight out from the USB port.

  • Page 12: Using The Connection Manager

    USING THE CONNECTION MANAGER GETTING ONLINE Once the Connection Manager has loaded up you will be able to click Connect Now. Whenever the USB device is plugged into your computer the Connection Manager will automatically launch. Alternatively double click the shortcut on your desktop called Mobile Broadband Manager.
  • Page 13 CONNECTION MANAGER ICONS Connect to the internet Connect Now SMS Messaging Settings Connection Information Network signal strength CONNECTION MANAGER UPDATES The Connection Manager will automatically check for software updates. To manually download the latest software, you can click on Tools and select Check for Updates. Alternatively, visit telstra.com and select Business and Enterprise > Help & Support > Software Downloads. Select either Windows ® or Mac Installation.

  • Page 14: Problem Solving

    PROBLEM SOLVING For a more complete listing of errors or possible solutions, please see the “Help” file located in the Connection Manager. WHY CAN’T I CONNECT? If you are having an issue accessing the internet try the following suggestions: • Ensure the USB is plugged in correctly. • Unplug the USB and plug it into a different USB port. •Restart your computer. • Turn off or temporarily disable any Security Programs or Firewalls.
  • Page 15 Problem/Error State Ensure the following: The device has no power: • The device is properly inserted. The Power LED • The computer is turned on and indicator is off not in standby mode (Windows) or sleep mode (Mac). No Service is Try the following: available: • Reorient your computer. The Data LED • If you are inside a building or indicator is off. near a structure that may be blocking the signal, change the position or location of your computer. • Contact Telstra regarding the status of the network or your account.
  • Page 16 ANSWERING THOSE NIGGLING QUESTIONS WHEN DO I USE THE EXTENSION CABLE AND CLIP? If the orientation of your computer’s USB slot or the thickness of your computer are such that pressure is applied to the end or side of the modem, you may damage the modem or your computer. In such cases, do not insert the modem directly into your computer’s USB slot. Use the USB extension cable and laptop screen clip instead.
  • Page 17 HOW DO I INSERT A MICROSD CARD? The microSD slot is located beneath the back cover. Insert the microSD as shown in the illustration below.
  • Page 18 TS9. 3. Replace the back cover. See next page for more details. Handy Hint The Telstra USB 4G has two antenna connectors. If only connecting a single antenna, please make sure to use connector “1”. Dual port antennas are available for separate purchase.

  • Page 20: Things You Need To Know

    3G speeds in other coverage areas. Telstra Mobile Network coverage depends on your location, device and whether your device has an external antenna attached. Actual speeds vary due to factors such as location, distance from the base station, local terrain, user numbers, hardware &...
  • Page 21 NOTES...
  • Page 22 Windows and Windows Vista are trademarks of the Microsoft group of companies. Mac is a trademark of Apple Inc., registered in the US and other countries. The spectrum device is a trade mark of Telstra Corporation Limited ABN 33 051 775 556. ™ and ® are trade marks and registered trade marks of Telstra Corporation Limited ABN 33 051 775 556.
  • Page 23 2400255 Rev. 1...
  • Page 24 FOR MORE INFORMATION: CALL 13 2200 OR 13 2000 (BUSINESS) VISIT TELSTRA.COM VISIT A TELSTRA STORE OR PARTNER...

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