Telstra BIGPOND USB 4G Getting To Know Manual
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Telstra BIGPOND USB 4G Getting To Know Manual

Telstra BIGPOND USB 4G Getting To Know Manual

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GETTING TO
KNOW YOUR
BIGPOND
®
USB 4G

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Summary of Contents for Telstra BIGPOND USB 4G

  • Page 1 GETTING TO KNOW YOUR BIGPOND ® USB 4G...
  • Page 2 LET’S GET THIS SHOW ON THE ROAD You must be excited about your brand new USB 4G. This guide will help you get started as quickly and easily as possible. It’ll guide you through installation, show you how to set up your modem and help you out with any tricky bits.
  • Page 3 WHAT’S INSIDE Let’s get started Getting connected Using the Connection Manager Problem solving Answering those niggling questions Things you need to know...

  • Page 4: Let's Get Started

    • Laptop screen clip You can also purchase the following accessories for your device: • E xternal antenna – improves performance in areas with low signal strength. See your local Telstra store or partner for assistance with picking the best antenna option for you as well as help with installation. • MicroSD™ card – for external data storage (available at consumer electronics stores) You can use your Bigpond USB 4G with these ®...

  • Page 5: E-Mail Address

    MAKE A NOTE OF YOUR BIGPOND DETAILS Your username and password have been emailed to you, however you may want to note these details below for easy reference. EMAIL ADDRESS Remember, your email address is your username@bigpond.com PASSWORD It’s a good idea to protect yourself by writing down a reminder, rather than your actual password.
  • Page 6 YOUR BIGPOND USB 4G External antenna connectors Power LED Data LED USB Connector...

  • Page 7: Led Indicators

    LED INDICATORS The LED indicators shows the status of the device and indicates when you are sending or receiving data by a solid indicator. Power LED Indicator Status Solid Blue Working normal Blinking Blue Updates in progress. Do not remove USB Blinking Amber Searching for network Solid Amber Error. Could not initialise. Offline Mode Data LED Indicator Status Could not find network Blinking Green...

  • Page 8: Getting Connected

    GETTING CONNECTED 1. INSERT USB Your SIM card should already be inserted. However if you are replacing the SIM remove the back cover by sliding it down, then insert the SIM card as shown below. microSD slot SIM card slot Insert the device into the USB port.
  • Page 9 2. FOLLOW THE PROMPTS TO COMPLETE INSTALLATION The computer will detect the new hardware and start the installation process. Click Install to start installation. Handy Hint If nothing happens your security settings may be preventing Autorun. The Mobile Broadband Manager software will need to be manually installed. Windows Users From your Desktop or Start Menu select Computer or My Computer (XP). Double click on the file named “setup.exe”...
  • Page 10 •Click Next to continue • Once you have reviewed Our Customer Terms, click on ‘I confirm that I wish to proceed’ and click Next.
  • Page 11 • Click Next to accept the default location to save the Mobile Broadband Manager software, or click on Browse to specify a different location. The wizard takes a few minutes to complete. Once installation is complete, click Finish to exit the setup.
  • Page 12 3. LAUNCH CONNECTION MANAGER (BIGPOND MOBILE BROADBAND MANAGER SOFTWARE) Once installation is complete a shortcut will be created on your desktop. Double click on the shortcut to open the Mobile Broadband Manager. Click Connect Now to start using your device. Handy Hint Windows 8 users can also connect and disconnect from Tile view by selecting Settings> Networks.
  • Page 13 4. REGISTER YOUR ACCOUNT • You will need your BigPond username and ® password or your billing details if you haven’t signed up yet . • From the Connection Manager click on Register to begin. Important: There are instances where the connection manager may ask to register even if you have registered before. If it does, go through the registration process again to setup your device.
  • Page 14 ® click ‘Next’. Follow the prompts to set up your account. • If you’re an existing BigPond or Telstra ® customer, but have not created an account, select ‘I am an existing BigPond or Telstra Customer, but I don’t have a username or password’.
  • Page 15 Existing Username • If you ordered your device online or over the phone, or if you signed up to an account in a Telstra or partner store, you’ll have already provided your credentials during the sign up process and created a username and password. • Select ‘I have an e-mail address and password for my new Mobile Broadband account’.

  • Page 16: Setup Your Email

    5. SETUP YOUR EMAIL Once you’ve completed the registration process, you will be provided with the option to set up your BigPond® email. Go to http://go.bigpond.com/help/email for more information on email setup and support.

  • Page 17: Complete Installation

    If you have followed all the previous steps, the following page will be displayed. Please read this page carefully. Please Note: International Roaming should already be activated on your BigPond account. ® Different charges apply when using your BigPond service overseas and any monthly ® allowance included with your BigPond plan ® excludes use while overseas. For a full list of available countries and charges, go to telstra.com.au/internet and click on Activate International Roaming under Account Services.

  • Page 18: Using The Connection Manager

    USING THE CONNECTION MANAGER GETTING ONLINE Once the Connection Manager has loaded up you will be able to click Connect Now. Whenever the USB device is plugged into your computer the Connection Manager will automatically launch. Alternatively, double click the shortcut on your desktop called Mobile Broadband Manager.
  • Page 19 CONNECTION MANAGER ICONS Connect to the internet Connect Now Settings Connection Information Network signal strength CONNECTION MANAGER UPDATES The Connection Manager will automatically check for software updates. To manually download the latest software, you can click on Tools and select Check for Updates. Alternatively, visit telstra.com.au/internet and click on Software Updates under Account Services.

  • Page 20: Problem Solving

    PROBLEM SOLVING WHY CAN’T I CONNECT? If you are having an issue accessing the internet try the following suggestions: • Ensure the USB is plugged in correctly. • Unplug the USB and plug it into a different USB port. •Restart your computer. • Turn off or temporarily disable any Security Programs or Firewalls. • Uninstall the Mobile Broadband Manager and restart the computer, plug the USB in and reinstall the Mobile Broadband Manager. •If possible try the USB in another computer.
  • Page 21 • The device is properly inserted. The Power LED • The computer is turned on and indicator is off not in standby mode (Windows) or sleep mode (Mac). No Service is Try the following: available: • Reorient your computer. The Data LED • If you are inside a building or indicator is off. near a structure that may be blocking the signal, change the position or location of your computer. • Contact Telstra regarding the status of the network or your account.
  • Page 22 ANSWERING THOSE NIGGLING QUESTIONS WHEN DO I USE THE EXTENSION CABLE AND CLIP? If the orientation of your computer’s USB slot or the thickness of your computer are such that pressure is applied to the end or side of the device, you may damage the device or your computer. In such cases, do not insert the modem directly into your computer’s USB slot. Use the USB extension cable and laptop screen clip instead.

  • Page 23: Connecting An External Antenna

    CONNECTING AN EXTERNAL ANTENNA 1. Remove the back cover. 2. Pull back the antenna connector cover and insert the antenna connector. Antenna connector type is TS9. 3. Replace the back cover. See next page for more details. Handy Hint Your device has two antenna connectors. If only connecting a single antenna, please make sure to use connector “1”. Dual port antennas are available for separate purchase.

  • Page 25: Things You Need To Know

    Network unlocking fee applies. 4G speeds are currently available in all capital CBDs , associated airports and selected re- gional locations and will automatically switch over to our fastest available 3G speeds in other coverage areas. Telstra Mobile Network coverage depends on your location, device and whether your device has an external antenna attached. Actual speeds vary due to factors such as location, distance from the base station, local terrain, user numbers, hardware & software configuration and download source/upload destination.

  • Page 26: Where Can I Get More Information

    WHERE CAN I GET MORE INFORMATION? Online help is available at bigpond.com/help to help you if you’re having problems with your service. If you can’t find what you need there, you can email us and we’ll endeavour to repsond within 48 hours, or call us on the numbers below for free from any Telstra mobile within Australia. For billing and accounts Go to bigpond.custhelp.com/app/contact_us/ billing to email us or call 13 POND (13 7663) from 8am-9.30pm Monday to Friday AEST or 8am-8pm Saturdays AEST. For technical support Go to bigpond.custhelp.com/app/contact_us/...
  • Page 27 Microsoft group of companies. Mac is a trademark of Apple Inc., registered in the US and other countries. The spectrum device is a trade mark of Telstra Corporation Limited ABN 33 051 775 556. ™ and ® are trade marks and registered trade marks of Telstra Corporation Limited ABN 33 051 775 556.
  • Page 28 FOR MORE INFORMATION: CALL 13 POND (13 7663) VISIT bigpond.com VISIT A TELSTRA STORE OR PARTNER...

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