Greeting And Holding Messages (Moh) - Alcatel-Lucent OmniPCX User Manual

4

Greeting and holding messages (MOH)

4.4
This feature is used to define the greeting message and hold music parameters.
Voice
in "Expert" feature
MOH
Music source
OR
this feature is used to record 8 greeting messages or
MOH
holding music.
MOH Listen
listen to the recorded
/ default message
Dfault Yes
OR
erase the recorded message and replace it with the default message
To record a message:
Regist display invites you to start
recording
Regist Stop
OR
record message to stop
Complementary 'Expert' features
Yes
OR
Regist
OR
record a message
No
OR
Pause
OR
stop recording
momentarily
duration of message is displayed
Hold music may be subject to author's rights and appropriate action should be taken in
this respect.
Music source
This feature is used to select a music source (3 possible
sources).
Standard VoicPr
OR
by default personal
OK
Yes Used to record, for each ACD group, welcome, please wait,
dissuasion, closed or estimated waiting time messages.
select the ACD select the type of
group message to record
Record
Stop
OR
start the
recording
11
Tape
OR
outside
Record
Pause
OR
to confirm