FLIR FC-Series S Installation Manual page 39

2 Basic Operation and Configuration
may be difficult for the camera to show the temperature the object itself, rather than of the water
coating.
Unable To Communicate Over Ethernet
First check to ensure the physical connections are intact and that the camera is powered on and
providing analog video to the monitor. When the camera is turned on, confirm the startup information
is displayed on the analog monitor after approximately 2 min. For example:
S/N: 1234567
IP Addr: 192.168.250.116
Confirm that the IP address for the PC (for example, 192.168.250.1) is on the same network as the
camera.
Next determine if Windows Personal Firewall is blocking the packets. Turn off the firewall temporarily,
or add an exception for the FSM program. Typically when FSM runs for the first time, a pop-up
notification may ask for permission to allow the FLIR Sensors Manager (fsm.exe) or the Video Player
(vp.exe) to communicate on the network. Select the check boxes (domain/private/public) that are
appropriate for the network.
the
By default the camera will broadcast a "discovery" packet two times per second. When FSM starts up,
it listens to the network for the discovery packets. If no cameras are listed in the Discovered Servers
list, press the Refresh button. If the list is still empty, it indicates no discovery packets were received.
This could be due to a wide variety of limitations with the network, the PC, or the camera.
If necessary, use a packet sniffer utility such as Wireshark to capture packets and confirm the packets
are being received by the PC from the camera.
Unable to control the camera
If the camera does not respond to commands (for example, the camera does not zoom when the
zoom in button is clicked), the user may not have control of the camera. The Web server allows two
sessions to be connected to the camera at a time. By default, control of the camera will automatically
be requested.
In FSM, if there are multiple cameras and/or multiple FSM clients, it may be necessary to manually
make the camera active and take control of it.
427-0073-12-12 Version 120 May 2015 2-19