Matrix C5X-05 Service Manual
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Matrix C5X-05 Service Manual

Matrix c5x-05 climb mill service manual
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C 5 x - 0 5 C l i m b m i l l
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Summary of Contents for Matrix C5X-05

  • Page 1 C 5 x - 0 5 C l i m b m i l l S E R V I C E M A N U A l...

  • Page 2: Table Of Contents

    TAblE of CoNTENTS TAblE of CoNTENTS 9.15 Drive Belt Replacement ....................61 CHAPTER 1: SERIAl NUMbER loCATIoN ............1 9.16 ECB Replacement ....................... 62 9.17 Speed Sensor Replacement ..................64 CHAPTER 2: IMPoRTANT SAfETy INSTRUCTIoNS 9.18 Control Zone Replacement ..................65 9.19 Proximity Sensor Replacement ...................

  • Page 3: Chapter 1: Serial Number Location

    CHAPTER 1: SERIAl NUMbER loCATIoN 1.1 SERIAl NUMbER loCATIoN SERIAl NUMbER loCATIoN...

  • Page 4: Chapter 2: Important Safety Instructions

    This Climb Mill is intended for commercial use. To ensure your safety * If you feel faint, stop exercising immediately. Console serial number loCation and protect the equipment, read all instructions before operating the MATRIX Climb Mill. CAUTIoN! If you experience chest pains, nausea, dizziness, or When using an electrical product, basic precautions should always be shortness of breath, stop exercising immediately and consult followed including the following: your physician before continuing.

  • Page 5: Electrical Requirements

    The unit is equipped with a cord having an equipment-grounding conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances. If the user does not follow these grounding instructions, the user could void the Matrix limited warranty. AddITIoNAl ElECTRICAl INfo In addition to the dedicated circuit requirement, the proper gauge wire must be used from the circuit breaker box, to each outlet that will have the maximum number of units running off of it.

  • Page 6: Chapter 3: Preventative Maintenance

    3.2 CARE ANd MAINTENANCE INSTRUCTIoN In order to maximize life span, and minimize down time, all MATRIX equipment requires regular cleaning, and maintenance items performed on In order to maximize life span, and minimize down time, all Matrix fitness Equipment requires regularly a scheduled basis.

  • Page 7: Chapter 4: Console Overlay And Workout Description

    RATINg NoRMS (V02 MAx) 20-29 30-39 40-49 50-59 tarGet Heart rate - The Matrix Climb Mill comes with standard digital contact heart rate sensors and are POLAR telemetry compatible. The heart rate control workout mode allows the user HIGH 51.4+ 50.4+ 48.2+...

  • Page 8: Chapter 5: Manager Mode

    Level 10 Level 25 Set the level which is the max usable speed. Custom Logo Matrix Set the custom logo. TV power If the TV power be set off, after workout ends or before enter Erp mode, turn off the TV power as TV power is on.

  • Page 9: Chapter 6: Engineering Mode

    CHAPTER 6: ENgINEERINg ModE CHAPTER 7: SERVICE ModE 6.1 USINg ENgINEERINg ModE 7.1 USINg SERVICE ModE To enter Engineering Mode, hold the LEVEL UP and DOWN keys for 3-5 seconds until Manager Mode appears on the middle LED display. To enter Service Mode, hold the LEVEL UP and DOWN keys for 3-5 seconds until Manager Mode appears on the middle LED display. Press Press the LEVEL UP or DOWN key to scroll to Engineering Mode.

  • Page 10: Chapter 8: Troubleshooting

    CHAPTER 8: TRoUblESHooTINg CHAPTER 8: TRoUblESHooTINg 8.1 ElECTRICAl dIAgRAMS 8.1 ElECTRICAl dIAgRAMS - CoNTINUEd...
  • Page 11 CHAPTER 8: TRoUblESHooTINg CHAPTER 8: TRoUblESHooTINg 8.1 ElECTRICAl dIAgRAMS - CoNTINUEd 8.1 ElECTRICAl dIAgRAMS - CoNTINUEd P01 - dIgITAl CoMMUNICATIoN wIRE P27 - HANd PUlSE wIRES P13- SPEEd SENSoR ExTENSIoN wIRE...
  • Page 12 CHAPTER 8: TRoUblESHooTINg CHAPTER 8: TRoUblESHooTINg 8.1 ElECTRICAl dIAgRAMS - CoNTINUEd 8.1 ElECTRICAl dIAgRAMS - CoNTINUEd P31 - PRoxIMITy SENSoR wIRE P19 - PowER SENSoR wIRE P04 - ECb loAd wIRE P18 - CoNTRol ZoNE SENSoR wIRE...

  • Page 13: Lcb Error Indicators

    CHAPTER 8: TRoUblESHooTINg CHAPTER 8: TRoUblESHooTINg 8.2 lCb ERRoR INdICAToRS 8.1 ElECTRICAl dIAgRAMS - CoNTINUEd g18 - H/P CoNNECT wIRE P51 - IR SENSoR wIRE...

  • Page 14: Error Code Troubleshooting - 01Ac

    CHAPTER 8: TRoUblESHooTINg CHAPTER 8: TRoUblESHooTINg 8.3 ERRoR CodE TRoUblESHooTINg - 01AC 8.2 lCb ERRoR INdICAToRS - CoNTINUEd ERRoR CodE 01AC Status lEd 1) SyMPToM: a. 01AC - Electro magnet (ECB) over current. Firmware definition --------------------------------------------------------------------------------- ---------------------------------------------------------------------------------- 2) SolUTIoN: lEd STATUS dESCRIPTIoN a.

  • Page 15: Error Code Troubleshooting - 01Af

    CHAPTER 8: TRoUblESHooTINg CHAPTER 8: TRoUblESHooTINg 8.5 ERRoR CodE TRoUblESHooTINg - 02A0 8.4 ERRoR CodE TRoUblESHooTINg - 01Af ERRoR CodE 02A0 ERRoR CodE 01Af 1) SyMPToM: 1) SyMPToM: a. 01AF - Electro magnet (ECB) disconnected. a. 02A0 - Encoder error. b.

  • Page 16: Error Code Troubleshooting - 02Be / 04Bf

    CHAPTER 8: TRoUblESHooTINg CHAPTER 8: TRoUblESHooTINg 8.6 ERRoR CodE TRoUblESHooTINg - 02bE / 02bf 8.7 ERRoR CodE TRoUblESHooTINg - 02Co ERRoR CodE 02bE / 02bf ERRoR CodE 02C0 1) SyMPToM: 1) SyMPToM: a. 02BE - DC brake error (If movement is detected when the brake is in stop mode). a.

  • Page 17: Error Code Troubleshooting - 02C1

    CHAPTER 8: TRoUblESHooTINg CHAPTER 8: TRoUblESHooTINg 8.8 ERRoR CodE TRoUblESHooTINg - 02C1 8.9 ERRoR CodE TRoUblESHooTINg - 02C2 ERRoR CodE 02C1 ERRoR CodE 02C2 (Control Zone 3 IR sensors error) 1) SyMPToM: 1) SyMPToM: a. 02C1 -Speed tracking error (the speed tracking is off by at least 10 rpms for a continuous 20 sec). a.

  • Page 18: Error Code Troubleshooting - 02C3

    CHAPTER 8: TRoUblESHooTINg CHAPTER 8: TRoUblESHooTINg 8.10 ERRoR CodE TRoUblESHooTINg - 02C3 8.11 ERRoR CodE TRoUblESHooTINg - 04A0 ERRoR CodE 02C3 (frame IR sensors error) ERRoR CodE 04A0 1) SyMPToM: 1) SyMPToM: a. 04A0 - Console has no communication or is disconnected. a.

  • Page 19: Error Code Troubleshooting - 04B0

    CHAPTER 8: TRoUblESHooTINg CHAPTER 8: TRoUblESHooTINg 8.12 ERRoR CodE TRoUblESHooTINg - 04b0 8.13 TRoUblESHooTINg - No PowER To THE CoNSolE ERRoR CodES 04b0 No PowER To THE CoNSolE 1) SyMPToM: 1) SyMPToM: a. 04B0 - LCB no communication response for over 3 seconds. . a.

  • Page 20: Troubleshooting - Heart Rate Issues

    CHAPTER 8: TRoUblESHooTINg CHAPTER 8: TRoUblESHooTINg 8.14 TRoUblESHooTINg - HEART RATE ISSUES 8.14 TRoUblESHooTINg - HEART RATE ISSUES - CoNTINUEd HEART RATE ISSUES - Remove the 2 screws going into the handlebar connection frame from the bottom (Figure E). - Remove the 3 screws going into the handlebar connection frame from the top (Figure F). 1) SyMPToM: a.

  • Page 21: Troubleshooting - Toggle Issues

    If your problem is not with the HR grips, a continuity check should be performed on the unit to verify that the console is properly grounded (see Service Bulletin – Continuity Test on Matrix Climb Mills). - Once the console grounding has been verified, the heart rate board ground wire should be verified.
  • Page 22 CHAPTER 8: TRoUblESHooTINg CHAPTER 8: TRoUblESHooTINg 8.15 TRoUblESHooTINg - TogglE ISSUES - CoNTINUEd 8.15 TRoUblESHooTINg - TogglE ISSUES - CoNTINUEd - Remove the 2 screws going into the handlebar connection frame from the bottom (Figure E). - Remove the console and perform a continuity test on the wiring going from the handlebar connection frame to the console. With - Remove the 3 screws going into the handlebar connection frame from the top (Figure F).

  • Page 23: Chapter 9: Part Replacement Guide

    6) Remove the 4 screws holding the side cover to the frame and pull up on the side cover to remove it (Figures G & H). 4) Remove the 3 screws and remove the small Matrix logo cover at the top of the stairs (Figures C & D).

  • Page 24: Console Replacement

    CHAPTER 9: PART REPlACEMENT gUIdE CHAPTER 9: PART REPlACEMENT gUIdE 9.3 oVERlAy & kEyPAd REPlACEMENT 9.2 CoNSolE REPlACEMENT 1) Turn off power and disconnect the cord from the machine. NOTE: The instructions below are for console overlays / keypads replacement, but the procedure is the same regardless of where the overlay / 2) Remove the 5 screws that hold the console to the console mast (Figure A).

  • Page 25: Front Shroud Replacement

    CHAPTER 9: PART REPlACEMENT gUIdE CHAPTER 9: PART REPlACEMENT gUIdE 9.3 CoNSolE kEyPAd / oVERlAy REPlACEMENT - CoNTINUEd 9.4 fRoNT SHRoUd REPlACEMENT 7) Peel part of the protective film from the back of the overlay (Figure E). 1) Turn off power and disconnect the cord from the machine. 8) Push the overlay ribbon cable through the hole in the console and plug it in (Figure F).

  • Page 26: Lower Control Board (Lcb) Replacement

    CHAPTER 9: PART REPlACEMENT gUIdE CHAPTER 9: PART REPlACEMENT gUIdE 9.4 fRoNT SHRoUd REPlACEMENT - CoNTINUEd 9.5 lowER CoNTRol boARd (lCb) REPlACEMENT 8) Disconnect the hand pulse and quick key cables on the inside of the console mast (Figure E). 1) Turn off power and disconnect the cord from the machine.

  • Page 27: Upper Handlebar Replacement

    CHAPTER 9: PART REPlACEMENT gUIdE CHAPTER 9: PART REPlACEMENT gUIdE 9.6 UPPER HANdlEbAR REPlACEMENT 9.6 UPPER HANdlEbAR REPlACEMENT SET - CoNTINUEd 1) Turn off power and disconnect the cord from the machine. 6) Disconnect the wire that connects the left hand grip cable to the hand pulse extension wire (Figure E). 2) Remove the 5 screws holding the upper handlebar set to the console mast (Figure A).

  • Page 28: Handlebar Service

    CHAPTER 9: PART REPlACEMENT gUIdE CHAPTER 9: PART REPlACEMENT gUIdE 9.7 lowER HANdlEbAR SET REPlACEMENT 9.8 HANdlEbAR SERVICE 1) Turn off the power and disconnect the cord from the machine. 1) Turn off the power and disconnect the cord from the machine. 2) Remove the upper handlebar set as outlined in Section 9.6.

  • Page 29: Stair Replacement

    CHAPTER 9: PART REPlACEMENT gUIdE CHAPTER 9: PART REPlACEMENT gUIdE 9.9 STAIR REPlACEMENT 9.9 STAIR REPlACEMENT - CoNTINUEd 1) Turn off power and disconnect the cord from the machine. 7) Remove the axle from the lower side of the stairs needing to be replaced following the same procedure as Steps 4-6. 2) Remove the side covers as outlined in Section 9.1.

  • Page 30: Drive Set Replacement

    1) Turn off power and disconnect the cord from the machine. 2) Turn the 2 plastic screws counter-clockwise and remove the Matrix logo covers on both sides of the machine. 3) Turn the brake lever to the right to lock the stairs (Figure A) to prevent movement that could cause injury.

  • Page 31: Chain Replacement

    CHAPTER 9: PART REPlACEMENT gUIdE CHAPTER 9: PART REPlACEMENT gUIdE 9.11 CHAIN REPlACEMENT 9.11 CHAIN REPlACEMENT - CoNTINUEd 1) Turn off the power and disconnect the cord from the machine. 8) Remove the 2 seal rings from where the join link was just removed (Figure E). 2) Remove the side covers as outlined in Section 9.1.

  • Page 32: Brake Replacement

    1) Turn off the power and disconnect the cord from the machine. 1) Turn off the power and disconnect the cord from the machine. 2) Remove the Matrix logo covers from each side of the machine. 2) Remove the Matrix logo covers from each side of the machine.

  • Page 33: Ecb Belt Replacement

    1) Turn off power and disconnect the cord from the machine. 1) Turn off power and disconnect the cord from the machine. 2) Rotate the 2 plastic clips counter-clockwise to remove the Matrix logo cover (Figures A & B). 2) Remove the drive set as outlined in Section 9.10.

  • Page 34: Ecb Replacement

    CHAPTER 9: PART REPlACEMENT gUIdE CHAPTER 9: PART REPlACEMENT gUIdE 9.16 ECb REPlACEMENT 9.16 ECb REPlACEMENT - CoNTINUEd 1) Turn off power and disconnect the cord from the machine. 8) Loosen the remaining 2 screws to remove the 2 regular nuts (Figure E). Then remove the ECB. 2) Follow the steps outlined in Section 8.4 to test the new ECB before installing it.

  • Page 35: Speed Sensor Replacement

    1) Turn off power and disconnect the cord from the machine. 1) Turn off power and disconnect the cord from the machine. 2) Rotate the 2 plastic clips counter-clockwise to remove the left side Matrix logo cover. 2) Pull up on the Control Zone carefully (Figure A).

  • Page 36: Proximity Sensor Replacement

    1) Turn off the power and disconnect the cord from the machine. 1) Turn off power and disconnect the cord from the machine. 2) Rotate the 2 plastic clips counter-clockwise to remove the left side Matrix logo cover. 2) Remove the Matrix logo covers from each side of the machine.

  • Page 37: Testing The Climb Mill

    CHAPTER 9: PART REPlACEMENT gUIdE CHAPTER 9: PART REPlACEMENT gUIdE 9.20 IR SENSoR REPlACEMENT - CoNTINUEd 9.21 TESTINg THE ClIMb MIll oNCE THE UNIT oR REPlACEMENT PART IS fUlly INSTAllEd ANd ASSEMblEd ANd 8) Remove the IR sensor with plate from frame (Figure E). 9) Remove the 2 screws holding the IR sensor to the plate (Figure F) and remover the IR sensor.

  • Page 38: Chapter 10: Climb Mill Specifications And Assembly Guide

    Console SOCKET HEAD SCREW GREEN (M8 X 35L) DISPLAY TYPE DOT-MATRIX LED TIME ELAPSED, TIME REMAINING, TOTAL PROGRAM TIME, CLOCK, HEART RATE, CALORIES, METS, WATTS, STEPS PER DISPLAY FEEDBACK MINUTE, AVERAGE SPM, TOTAL STEPS, FLOORS CLIMBED, LEVEL, STATIC PROFILE DISPLAY...

  • Page 39: Climb Mill Assembly Steps

    CHAPTER 10: ClIMb MIll SPECIfICATIoNS ANd ASSEMbly gUIdE CHAPTER 10: ClIMb MIll SPECIfICATIoNS ANd ASSEMbly gUIdE 10.3 ClIMb MIll ASSEMbly STEPS 10.3 ClIMb MIll ASSEMbly STEPS - CoNTINUEd STEP 1 - blACk HARdwARE bAg STEP 2 - blUE & gREEN HARdwARE bAgS 1) Open the Blue and Green hardware bags.
  • Page 40 CHAPTER 10: ClIMb MIll SPECIfICATIoNS ANd ASSEMbly gUIdE CHAPTER 10: ClIMb MIll SPECIfICATIoNS ANd ASSEMbly gUIdE 10.3 ClIMb MIll ASSEMbly STEPS - CoNTINUEd 10.3 ClIMb MIll ASSEMbly STEPS - CoNTINUEd STEP 3 - CoNSolE STEP 4 - bASE STEP 1) Connect the wires from the Base Frame to the Base Step. 1) Remove the five pre-attached console screws from the back of the console.

  • Page 41: Stabilizing The Climb Mill

    MYE TV and TV bracket, and the instructions located in the TV owner's manual to program the television. The Matrix Climb Mill should be level for optimum use. Locate a level, stable surface to position the equipment. The equipment has leveling 1) Turn off power, and remove the cord from the machine.
  • Page 42 CHAPTER 10: ClIMb MIll SPECIfICATIoNS ANd ASSEMbly gUIdE CHAPTER 10: ClIMb MIll SPECIfICATIoNS ANd ASSEMbly gUIdE 10.5 MyE TV bRACkET INSTAllATIoN INSTRUCTIoNS - CoNTINUEd 10.5 MyE TV bRACkET INSTAllATIoN INSTRUCTIoNS - CoNTINUEd 7) Run the white end from the Y cable through the headphone jack hole in the console plastic, and plug it into the headphone jack sent with the 13) Press the entertainment keypad / overlay into the cutout in the console plastic (Figure M).
  • Page 43 CHAPTER 10: ClIMb MIll SPECIfICATIoNS ANd ASSEMbly gUIdE CHAPTER 10: ClIMb MIll SPECIfICATIoNS ANd ASSEMbly gUIdE 10.5 MyE TV bRACkET INSTAllATIoN INSTRUCTIoNS - CoNTINUEd 10.5 MyE TV bRACkET INSTAllATIoN INSTRUCTIoNS - CoNTINUEd 19) Route the TV controller wire, power wire, and coax cable through the bracket (Figure q). There should now be a black adaptor (power 25) Plug the controller wire into the TV (Figure W).

  • Page 44: Pctv Bracket Installation Instructions

    32) Plug a coax cable with a signal strength of 10 Hz into the base of the unit (Figure CC). The Matrix Climb Mill is capable of having a MYE Entertainment or Web Ready (PCTV) television installed using an integrated bracket. Follow 33) Power up the Climb Mill and test for function as outlined in Section 9.20.
  • Page 45 CHAPTER 10: ClIMb MIll SPECIfICATIoNS ANd ASSEMbly gUIdE CHAPTER 10: ClIMb MIll SPECIfICATIoNS ANd ASSEMbly gUIdE 10.6 PCTV bRACkET INSTAllATIoN INSTRUCTIoNS - CoNTINUEd 10.6 PCTV bRACkET INSTAllATIoN INSTRUCTIoNS - CoNTINUEd 7) Run the white end from the Y cable through the headphone jack hole in the console plastic, and plug it into the headphone jack sent with the 13) Route the TV controller wire, net wire, power wire, and coax cable through the bracket (Figure M).
  • Page 46 CHAPTER 10: ClIMb MIll SPECIfICATIoNS ANd ASSEMbly gUIdE CHAPTER 10: ClIMb MIll SPECIfICATIoNS ANd ASSEMbly gUIdE 10.6 PCTV bRACkET INSTAllATIoN INSTRUCTIoNS - CoNTINUEd 10.6 PCTV bRACkET INSTAllATIoN INSTRUCTIoNS - CoNTINUEd 19) Plug the controller wire into the PCTV port on the back of the TV (Figure S). 26) Connect the rest of the console cable connections to the console, and install the console using the 5 screws removed in Step 2.

  • Page 47: Chapter 11: Software Upgrade Procedure

    1. Create a file on the USB flash drive which will be used. The folders should be MATRIX\FW\UCB (create a folder called MATRIX, then a folder NOTE: The instructions below are LCB 1 software upgraded process for H/U/R/E/S, but the procedure is the same with ClimbMill. in MATRIX called FW, then a folder in FW called UCB). Or you can put USB flash drive into the console and press ENTER, 9, 0, 0, 1, ENTER on Please choose the correct LCB software for ClimbMill upgrade.
  • Page 48 NoTES M ATR I x fI TN E S S S y S TE M S C oR P. 1 6 1 0 L A N D M A RK D R I V E C O TTA GE G R O V E WI 5 3 5 2 7 U S A TO L L FR E E 8 6 6 .

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