Brother ADS-2100e User Manual page 205

Troubleshooting
Error message
Replace Roller
Replace Parts
Unable to Scan XX
(XX is an error code.)
Document Jam/too
Long
Multifeed
Unusable Device
Unusable USB Device
USB Hub Not Supported
Insufficient USB
Storage
Cause
The Pick-up Roller has been used
over 50,000 times.
Both the Separation Pad and the
Pick-up Roller have been used over
50,000 times.
A machine error has occurred.
The Document Guides are not

set to the correct document size.
The settings are not suitable for

your document.
Paper dust has accumulated on

the surface of the Pick-up Roller
or Separation Pad.
Multiple pages were fed at the same
time.
An unusable device is inserted in
the USB port.
An unsupported USB device is
inserted in the USB direct interface.
A hub or USB flash drive with a hub
is inserted in the USB direct
interface.
The inserted USB flash drive is full. Press any key (see Storage Full on page 221)
Action
Replace the Pick-up Roller with a new one.
Scanning errors may occur if you do not replace
the part. See Replace the Pick-up Roller
on page 185.
Replace the Separation Pad and the Pick-up
Roller with new ones. Scanning errors may occur
if you do not replace the parts. See Replace the
Separation Pad on page 183 and Replace the
Pick-up Roller on page 185.
Turn the machine off and then on, and then try to
scan again. If the error is not cleared after turning
the machine off and then on, make a note of the
error message and report it to your dealer or to
your Brother dealer.
Clear the document jam (see Document Jam
on page 197) and then do the following:
Adjust the Document Guides to fit the width of

the document. When Scan Size is set to Auto
and you are scanning a document that contains
multiple page sizes, insert narrow pages
straight and as close to the centre of the
machine as possible. If the document feeds
crookedly, use Continuous Scanning.
 Confirm the settings. See Important in
Document Jam on page 197.
 Clean the Pick-up Roller and Separation Pad.
See Clean the Scanner on page 173.
Clear the Multifeed. See Document Jam
on page 197.
Disconnect the device. Turn the machine off and
then on, by unplugging the machine from the
electrical socket and then plugging the machine in
again.
Remove the unsupported USB device, such as a
mouse or mobile device that does not support USB
flash drive mode, from the USB direct interface.
Remove the unsupported device, such as a USB
hub or USB flash drive with a hub, from the USB
direct interface.
(ADS-2100e) or (ADS-2600We) and then do
one of the following:
Delete unused files or folders from the USB

flash drive and then try again.
Use a USB flash drive that has available space.

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