Heat & Glo TRUE-36C Owner's Manual
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Heat & Glo TRUE-36C Owner's Manual

Heat & Glo TRUE-36C Owner's Manual

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Download this manual See also: Installation Manual
Models:
TRUE-36C
TRUE-36H
TRUE-36S
TRUE-42C
TRUE-42H
TRUE-42S
• Important operating
a n d m a i n t e n a n c e
instructions included.
WARNING: If the information in these
instructions is not followed exactly, a fi re
or explosion may result causing property
damage, personal injury, or death.
• DO NOT store or use gasoline or other fl am-
mable vapors and liquids in the vicinity of this
or any other appliance.
• What to do if you smell gas
- DO NOT try to light any appliance.
- DO NOT touch any electrical switch. DO
NOT use any phone in your building.
- Immediately call your gas supplier from a
neighbor's phone. Follow the gas suppli-
er's instructions.
- If you cannot reach your gas supplier, call
the fi re department.
• Installation and service must be performed
by a qualifi ed installer, service agency, or the
gas supplier.
This appliance may be installed as an OEM installation in
manufactured home (USA only) or mobile home and must be
installed in accordance with the manufacturer's instructions
and the manufactured home construction and safety standard,
Title 24 CFR, Part 3280 or Standard for Installation in Mobile
Homes, CAN/CSA Z240MH, in Canada.
This appliance is only for use with the type(s) of gas indicated
on the rating plate.
NOTICE
DO NOT DISCARD THIS MANUAL
• Read, understand and follow
these instructions for safe
installation and operation.
Heat & Glo • TRUE-36, TRUE-42 • 2281-900 Rev. C • 5/12
Owner's Manual
Installation and Operation
• Leave this manual with
party responsible for use
and operation.
WARNING
HOT SURFACES!
Glass and other surfaces are hot during
operation AND cool down.
Hot glass will cause burns.
• DO NOT touch glass until it is cooled
• NEVER allow children to touch glass
• Keep children away
• CAREFULLY SUPERVISE children in same room as
fi replace.
• Alert children and adults to hazards of high temperatures.
High temperatures may ignite clothing or other fl ammable
materials.
• Keep clothing, furniture, draperies and other fl ammable
materials away.
This appliance has been supplied with an integral barrier
to prevent direct contact with the fi xed glass panel. DO
NOT operate the appliance with the barrier removed.
Contact your dealer or Hearth & Home Technologies if the
barrier is not present or help is needed to properly install one.
In the Commonwealth of Massachusetts installation must be
performed by a licensed plumber or gas fi tter.
See Table of Contents for location of additional Commonwealth
of Massachusetts requirements.
Installation and service of this appliance should be
performed by qualifi ed personnel. Hearth & Home
Technologies suggests NFI certifi ed or factory trained
professionals, or technicians supervised by an NFI
certifi ed professional.
1

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Summary of Contents for Heat & Glo TRUE-36C

  • Page 1 Owner’s Manual Installation and Operation Models: TRUE-36C TRUE-36H TRUE-36S TRUE-42C TRUE-42H TRUE-42S NOTICE DO NOT DISCARD THIS MANUAL • Important operating • Read, understand and follow • Leave this manual with a n d m a i n t e n a n c e...

  • Page 2: Congratulations

    Read this manual before installing or operating this appliance. Please retain this owner’s manual for future reference. A. Congratulations This owner’s manual should be retained for future reference. We suggest that you keep it with your other Congratulations on selecting a Heat & Glo gas fi replace, an important documents and product manuals.

  • Page 3: Table Of Contents

    Safety Alert Key: • DANGER! Indicates a hazardous situation which, if not avoided will result in death or serious injury. • WARNING! Indicates a hazardous situation which, if not avoided could result in death or serious injury. • CAUTION! Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury. •...
  • Page 4 14 Appliance Setup A. Remove Fixed Glass Assembly ....51 B. Remove the Shipping Materials ....51 C.

  • Page 5: Limited Lifetime Warranty

    B. Limited Lifetime Warranty Hearth & Home Technologies Inc. LIMITED LIFETIME WARRANTY Hearth & Home Technologies Inc., on behalf of its hearth brands (”HHT”), extends the following warranty for HHT gas, wood, pellet, coal and electric hearth appliances that are purchased from an HHT authorized dealer. WARRANTY COVERAGE: HHT warrants to the original owner of the HHT appliance at the site of installation, and to any transferee taking ownership of the appliance at the site of installation within two years following the date of original purchase, that the HHT appliance...
  • Page 6 B. Limited Lifetime Warranty (continued) WARRANTY CONDITIONS: WARRANTY EXCLUSIONS: This warranty is void if: LIMITATIONS OF LIABILITY: 4021-645C 12-29-10 Page 2 of 2 Heat & Glo • TRUE-36, TRUE-42 • 2281-900 Rev. C • 5/12...

  • Page 7: Listing And Code Approvals

    A. Appliance Certifi cation D. High Altitude Installations NOTICE: If the heating value of the gas has been reduced, MODELS: TRUE-36C, TRUE-36H, TRUE-36S, these rules do not apply. Check with your local gas utility TRUE-42C, TRUE-42H, TRUE-42S or authorities having jurisdiction.

  • Page 8: Requirements For The Commonwealth Of Massachusetts

    Inspection Note: The following requirements reference various The state or local gas inspector of the side wall horizon- Massachusetts and national codes not contained in this tally vented gas fueled equipment shall not approve the document. installation unless, upon inspection, the inspector ob- serves carbon monoxide detectors and signage installed H.

  • Page 9: User Guide

    User Guide Operating Instructions A. Gas Fireplace Safety • Keep remote controls out of reach of children. • Never leave children alone near a hot fi replace, whether WARNING operating or cooling down. • Teach children to NEVER touch the fi replace. HOT SURFACES! Glass and other surfaces are hot during •...

  • Page 10: Clear Space

    C. Clear Space E. Fixed Glass Assembly WARNING! DO NOT place combustible objects in front See Section 14.I. of the fi replace or block louvers. High temperatures may start a fi re. See Figure 2.2. F. Remote Controls, Wall Controls and Wall Switches Avoid placing candles and other heat-sensitive objects on mantel or hearth.

  • Page 11: Control Module Operation

    I. Control Module Operation 1. The control module has an ON/OFF/REMOTE selector switch that must be set. See Figure 2.4. OFF Position: Appliance will ignore all power inputs and will not respond to any commands from a wall switch or remote.

  • Page 12: Lighting Instructions (Ipi)

    K. Lighting Instructions (IPI) FOR YOUR SAFETY LIGHTING READ BEFORE LIGHTING INSTRUCTIONS (IPI) WARNING: If you do not follow these instructions exactly, a fi re or explosion 1. This appliance is equipped with an ignition may result causing property damage, personal injury or loss of life. device which automatically lights the burner.

  • Page 13: After Fireplace Is Lit

    L. After Fireplace is Lit Initial Break-in Procedure CEILING • The fireplace should be run three to four hours 150°F FIREPLACE OPENING continuously on high. 160°F • Turn the fi replace off and allow it to completely cool. 52 IN. MIN. 155°F 46 IN.

  • Page 14: Maintenance And Service

    Maintenance and Service Doors, Surrounds, Fronts Any safety screen or guard removed for servicing must be replaced prior to operating the fi replace. Frequency: Annually By: Homeowner When properly maintained, your fi replace will give you many years of trouble-free service. We recommend an- Tools needed: Protective gloves, stable work surface nual service by a qualifi...

  • Page 15: Maintenance Tasks-Qualifi Ed Service Technician

    B. Maintenance Tasks-Qualifi ed Service • Verify that fi xed glass assembly is properly retained and attachment components are intact and not damaged. Technician Replace as necessary. The following tasks must be performed by a qualifi ed ser- vice technician. Logs ...
  • Page 16 Burner Ignition and Operation Frequency: Annually By: Qualifi ed Service Technician Tools needed: Protective gloves, vacuum cleaner, whisk broom, fl ashlight, voltmeter, indexed drill bit set, and a manometer. • Verify burner is properly secured and aligned with pilot or igniter. •...

  • Page 17: Installer Guide

    Installer Guide Getting Started A. Typical Appliance System NOTICE: Illustrations and photos refl ect typical installations and are for design purposes only. Illustrations/diagrams are not drawn to scale. Actual product may vary from pictures in manual. HORIZONTAL TERMINATION CAP SECTION 10.H VERTICAL TERMINATION CAP (SECTION 10.F) NON-COMBUSTIBLE ROOF FLASHING...

  • Page 18: Design And Installation Considerations

    B. Design and Installation Considerations D. Inspect Appliance and Components Heat & Glo direct vent gas appliances are designed to • Carefully remove the appliance and components from operate with all combustion air siphoned from outside of the packaging. the building and all exhaust gases expelled to the outside. •...

  • Page 19: Framing And Clearances

    Framing and Clearances A. Selecting Appliance Location NOTICE: Illustrations refl ect typical installations and are FOR DESIGN PURPOSES ONLY. Illustrations/diagrams When selecting a location for the appliance it is important to are not drawn to scale. Actual installation may vary due to consider the required clearances to walls (see Figure 5.1).

  • Page 20: Constructing The Appliance Chase

    B. Constructing the Appliance Chase 300ºF continuous exposure rating to seal gaps. Gas line holes and other openings should be caulked with A chase is a vertical box-like structure built to enclose the caulk with a minimum of 300ºF continuous exposure rating gas appliance and/or its vent system.

  • Page 21: Mantel And Wall Projections

    D. Mantel and Wall Projections Non-Combustible Zone WARNING! Risk of Fire! Comply with all minimum clear- ances as specifi ed. Framing or fi nishing material closer than the minimums listed must be constructed entirely of non- combustible materials (i.e., steel studs, concrete board, etc). 1/2 IN.

  • Page 22: Hearth Extension

    Combustible Mantel Projections E. Hearth Extension WARNING! Risk of Fire! Non-combustible hearth exten- 1/2 IN. sion required to protect combustible fl oors in front of ap- NON-COMBUSTIBLE pliance. MATERIAL MAX. MIN. TRUE-36 TRUE-42 FIREPLACE OPENING Note: All measurements in inches. Note: Measurement is taken from top of the opening, NOT the top of the fi...

  • Page 23: Termination Locations

    Termination Locations A. Vent Termination Minimum Clearances 6 in. (minimum) up to 20 in. 18 in. minimum WARNING 152 mm/508 mm 457 mm 20 in. and over 0 in. minimum Fire Risk. Gas, Wood or Fuel Oil Maintain vent clearance to combustibles as Termination Cap specifi...
  • Page 24 H or i Electrical Service = AREA WHERE TERMINAL IS NOT PERMITTED = VENT TERMINAL = AIR SUPPLY INLET Covered Alcove Applications = 12 inches....clearances above grade, veranda, (Spaces open only on one side and with an overhang) porch, deck or balcony N = 6 inches ..non-vinyl sidewalls = 12 inches....clearance to window or door that may 12 inches ..vinyl sidewalls...

  • Page 25: Vent Information And Diagrams

    Vent Information and Diagrams A. Approved Pipe D. Measuring Standards This appliance is approved for use with Hearth & Home Vertical and horizontal measurements listed in the vent Technologies DVP venting systems. Refer to Section diagrams were made using the following standards. 16.B for vent component information.
  • Page 26 1. Top Vent - Horizontal Termination One Elbow WARNING! Risk of Fire! • TRUE-36(NG/LP) and TRUE-42(NG) models require a minimum of 24 inches of vertical venting before attaching any elbow to the Note: Flue restrictor is permit- ted ONLY on 30 ft. minimum appliance.
  • Page 27 Two Elbows WARNING! Risk of Fire! Note: Flue restrictor is permit- • TRUE-36(NG/LP) and TRUE-42(NG/LP) models require a minimum ted ONLY on 30 ft. minimum of 36 inches of vertical venting before attaching any elbow to the vertical runs with no elbows. appliance for the venting confi...
  • Page 28 1. Top Vent - Horizontal Termination - (continued) Three Elbows WARNING! Risk of Fire! Note: Flue restrictor is permit- • TRUE-36(NG/LP) and TRUE-42(NG/LP) models require a minimum ted ONLY on 30 ft. minimum of 24 inches of vertical venting before attaching any elbow to the vertical runs with no elbows.
  • Page 29 2. Top Vent - Vertical Termination No Elbow = 50 ft. Max. (15.2 m) = 2 ft. Min. (610 mm) Note: Flue restrictor is permit- ted ONLY on 30 ft. minimum vertical runs with no elbows. NOTE: Flue Restrictor ships in manual bag assembly.
  • Page 30 2. Top Vent - Vertical Termination - (continued) TRUE-36 (NG/LP), TRUE-42 (NG/LP) 2 ELBOWS Note: Flue restrictor is permit- 2 ft 610 mm 1 ft 305 mm ted ONLY on 30 ft. minimum 3 ft 914 mm 3 ft 914 mm vertical runs with no elbows.
  • Page 31 2. Top Vent - Vertical Termination - (continued) Three Elbows TRUE-36 (NG/LP), TRUE-42 (NG/LP) Max. Note: Flue restrictor is permit- 2 ft 610 mm 7 in 178 mm ted ONLY on 30 ft. minimum vertical runs with no elbows. 3 ft 914 mm 2 ft 610 mm...

  • Page 32: And Pvi-Slp Information

    F. PVK-80 and PVI-SLP Information This section provides specifi c detail for installation of TRUE-36 and TRUE-42 models with approved power vent kits. Follow instructions included with the PVK-80 or PVI-SLP power vent kits. See Table 7.1 below for approved Power Venting options for TRUE models.

  • Page 33: Vent Clearances And Framing

    Vent Clearances and Framing A. Pipe Clearances to Combustibles Non-Combustible Wall Penetration If the hole being penetrated is surrounded by non-com- WARNING! Risk of Fire! Maintain air space clearance to bustible materials such as concrete, a hole with diameter vent. DO NOT pack insulation or other combustibles: one inch greater than the pipe is acceptable.

  • Page 34: Install The Ceiling Firestop

    C. Install the Ceiling Firestop A ceiling fi restop MUST be used between fl oors and attics. • DVP pipe only - Frame an opening 10 in. by 10 in. (254 mm by 254 mm) whenever the vent penetrates a ceiling/fl oor (see ATTIC ABOVE Figure 8.3).

  • Page 35: Install Attic Insulation Shield

    D. Install Attic Insulation Shield BEND ALL TABS INWARD 90° WARNING! Fire Risk. DO NOT allow loose materials or TO MAINTAIN CLEARANCE insulation to touch vent. Hearth & Home Technologies AND PREVENT INSULATION FROM FALLING INSIDE Inc. requires the use of an attic shield. The National Fuel Gas Code ANSI Z223.1 and NFPA 54 requires an attic shield constructed of 26 gauge minimum metal that extends at least 2 in.

  • Page 36: Appliance Preparation

    Appliance Preparation A. Vent Preparation CAUTION! Risk of Cuts, Abrasions or Flying Debris. Wear protective gloves and safety glasses during instal- SEAL CAP SEAL CAP lation. Sheet metal edges are sharp. NOTICE: This appliance is top vented ONLY.  1. Remove shrink wrap from appliance. Figure 9.1 shows the shipping location of the seal cap and heat shields (Section 9), splatter guard and fi...

  • Page 37: Securing And Leveling The Appliance

    B. Securing and Leveling the Appliance WARNING! Risk of Fire! Prevent contact with: • Sagging or loose insulation • Insulation backing or plastic • Framing and other combustible materials Block openings into the chase to prevent entry of blown- in insulation. Make sure insulation and other materials are secured.

  • Page 38: Installing Non-Combustible Facing Material

    C. Installing Non-combustible Facing Material WARNING! Risk of Fire! • Follow these instructions exactly. • Facing materials must be installed properly to prevent PERIMETER: fi re. SECURE TO FRAMING WITH • No materials may be substituted without authorization DRYWALL SCREWS OR NAILS (NOT INCLUDED) by Hearth &...

  • Page 39: Installing Vent Pipe (Dvp Pipe)

    Installing Vent Pipe (DVP Pipe) A. Assemble Vent Sections Attach Vent to the Firebox Assembly Note: The end of the pipe sections with the lanced tabs will face toward the appliance. Attach the fi rst pipe section to the starting collar: •...

  • Page 40: Secure The Vent Sections

    B. Secure the Vent Sections C. Disassemble Vent Sections • Vertical runs of DVP pipe must be supported every 8 ft. • Rotate either section (see Figure 10.7) so the seams on (2.44 m) after the 25 ft. (7.62 m) maximum unsupported both pipe sections are aligned as shown in Figure 10.8.

  • Page 41: Install Metal Roof Flashing

    D. Install Metal Roof Flashing • See minimum vent heights for various pitched roofs (Figure 10.9) to determine the length of pipe to extend CAULK through the roof. • Slide the roof fl ashing over the pipe sections extending through the roof as shown in Figure 10.10. HORIZONTAL OVERHANG 2 FT.

  • Page 42: Install Vertical Termination Cap

    F. Install Vertical Termination Cap • The extended heat shield may need to be cut to length maintaining suffi cient length for a 1-1/2 in. (38 mm) • Attach the vertical termination cap by sliding the inner overlap between heat shields. collar of the cap into the inner fl...

  • Page 43: Gas Information

    11 11 Gas Information A. Fuel Conversion C. Gas Connection • Make sure the appliance is compatible with available gas • Refer to Reference Section 16 for location of gas line types. access in appliance. • Conversions must be made by a qualified service •...

  • Page 44: Electrical Information

    Electrical Information A. Wiring Requirements B. IntelliFire Plus Ignition System Wiring • Wire the appliance junction box to 110-120 VAC for NOTICE: This appliance must be electrically wired proper operation of the appliance. and grounded in accordance with local codes or, in the absence of local codes, with National Electric Code WARNING! Risk of Shock or Explosion! DO NOT wire ANSI/NFPA 70-latest edition or the Canadian Electric...

  • Page 45: Electrical Service And Repair

    D. Electrical Service and Repair WARNING! Risk of Shock! Label all wires prior to dis- NOTICE: DO NOT wire connection when servicing controls. Wiring errors can 110 VAC to wall switch. cause improper and dangerous operation. Verify proper operation after servicing. WARNING! Risk of Shock! Replace damaged wire with type 105º...

  • Page 46: Finishing

    Finishing A. Finishing Templates TOP FINISHING Two side fi nishing templates and one top fi nishing template TEMPLATE are supplied with the appliance. They are fastened to the shipping pallet. INSIDE FIT Method: The fi nishing template pieces are required for installations that require more than one inch thick fi...

  • Page 47: Splatter Guard

    B. Splatter Guard The splatter guard is a piece of corrugated material used to protect the appliance during the installation process before fi nishing work on the whole hearth is complete. Splatter guards may be factory installed or accompany the door of the appliance, depending on the model.

  • Page 48: Mantel And Wall Projections

    C. Mantel and Wall Projections Non-Combustible Zone WARNING! Risk of Fire! Comply with all minimum clear- ances as specifi ed. Framing or fi nishing material closer than the minimums listed must be constructed entirely of non- combustible materials (i.e., steel studs, concrete board, etc). 1/2 IN.

  • Page 49: Facing Material

    D. Facing Material Combustible Mantel Projections • Metal front faces may be covered with non-combustible 1/2 IN. materials only. NON-COMBUSTIBLE MATERIAL • Facing and/or fi nishing materials must not interfere with MAX. air fl ow through louvers, operation of louvers or doors, or access for service.

  • Page 50: Doors

    E. Doors A door (decorative front) is required for this appliance. COMBUSTIBLE MATERIAL Only doors certifi ed for use with this appliance model may be used. Contact your dealer for a list of doors that may be used. Once you have determined what kind of door and fi...

  • Page 51: Appliance Setup

    Appliance Setup A. Remove Fixed Glass Assembly See Section 14.I. B. Remove the Shipping Materials Remove shipping materials from inside or underneath the fi rebox. C. Clean the Appliance Clean/vacuum any sawdust that may have accumulated inside the fi rebox or underneath in the control cavity. D.

  • Page 52: Glowing Ember Placement

    G. LED’s F. Glowing Ember Placement LED’s are factory installed. No additional set up or acti- WARNING! Risk of Explosion! Follow ember placement instructions in manual. DO NOT place embers directly over vation required. burner ports. Replace ember material annually. Improperly •...

  • Page 53: Install The Log Assembly

    H. Install the Log Assembly Log Set Assembly: LOGS-TRUE36 LOGS-TRUE42 Models: TRUE-36C, TRUE-36H, TRUE-36S TRUE-42C, TRUE-42H, TRUE-42S LOG PLACEMENT TABS LOG PLACEMENT TABS TRUE-42 ONLY TRUE-42 ONLY NOTCH FOR LOG #6 NOTCH FOR LOG #6 FLAT SPOT FOR LOG #3...
  • Page 54 LOG #5 APPEARANCE LOG #5 APPEARANCE NOTCH NOTCH VARIES SLIGHTLY VARIES SLIGHTLY BETWEEN MODELS BETWEEN MODELS TOP OF BURNED TOP OF BURNED AREA NEAR LOG #1 AREA NEAR LOG #1 LEFT LEFT LOG RESTING IN NOTCH LOG RESTING IN NOTCH RIGHT RIGHT HAND...
  • Page 55 BURNED BURNED PORTION PORTION LOG RESTS AGAINST LOG RESTS AGAINST GRATE TINE GRATE TINE NOTCH NOTCH (LOG #7 ON TRUE-42 ONLY) (LOG #7 ON TRUE-42 ONLY) Figure 11. Figure 12. Log #6 (2281-706): Place Log #6 into appliance as shown in Figure 12. Base of log will sit on bottom refractory and notch on log will rest against grate tine.

  • Page 56: Fixed Glass Assembly

    I. Fixed Glass Assembly WARNING! Risk of Asphyxiation! Handle fi xed glass assembly with care. Inspect the gasket to ensure it is undamaged and inspect the glass for cracks, chips or scratches. • DO NOT strike, slam or scratch glass. •...
  • Page 57 Replacing Fixed Glass Assembly Once the glass is installed tightly into the top retainer rail, push in the bottom so that the glass assembly This fi xed glass assembly is held in place by three lower rests on the three support tabs on the glass clip. See glass clips, two side clips and one top retaining rail.

  • Page 58: Air Shutter Setting

    J. Air Shutter Setting Air shutter settings should be adjusted by a qualifi ed ser- vice technician at the time of installation. The air shutter is set at the factory for minimum vertical vent run. Adjust air shutter for longer vertical runs. See Figure 14.14. Flame Appearance •...

  • Page 59: Troubleshooting

    Troubleshooting With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you do experience a problem, this troubleshooting guide will assist a qualifi ed service technician in the diagnosis of a problem and the corrective action to be taken. This troubleshooting guide can only be used by a qualifi ed service technician. Contact your dealer to arrange a service call by a qualifi...
  • Page 60 Troubleshooting (continued) Symptom Possible Cause Corrective Action A. A shorted or loose connection in fl ame Verify all connections to wiring diagram in manual. Verify 4. Pilot lights but contin- sensing rod. connections underneath pilot assembly are tight. Verify ues to spark, and main fl...

  • Page 61: Reference Materials

    Reference Materials A. Appliance Dimension Diagram Dimensions are actual appliance dimensions. Use for reference only. For framing dimensions and clearances refer to Section 5. ® HEAT-ZONE PORT ® HEAT-ZONE PORT ELECTRICAL ACCESS ACCESS Appliance Dimensions Table TRUE-36 Location Inches Millimeters Location Inches Millimeters...
  • Page 62 ® HEAT-ZONE PORT HEAT-ZONE ® PORT ELECTRICAL ACCESS ACCESS Appliance Dimensions Table TRUE-42 Location Inches Millimeters Location Inches Millimeters 1702 23-1/2 41-7/8 1064 65-5/16 1659 45-7/8 1165 36-1/16 32-11/16 62-5/8 1591 3-7/8 59-15/16 1522 2-3/4 46-3/8 1178 10-7/8 16-1/8 Figure 16.2 Appliance Dimensions (TRUE-42) Heat &...

  • Page 63: Vent Components Diagrams

    B. Vent Components Diagrams Effective Length Pipe 10-1/2 in. Inches Millimeters (267 mm) 45 ° Effective DVP4 Height/Length DVP6 DVP12 4-7/8 in. DVP24 (124 mm) DVP36 10-7/8 in. (276 mm) DVP48 1219 DVP Pipe (see chart) DVP6A 3 to 6 76 to 152 DVP45 (45º...
  • Page 64 B. Vent Components Diagrams (continued) Note: Heat shields MUST overlap by a minimum of 1-1/2 in. (38 mm). The heat shield is designed to be used on a wall 4 in. to 7-1/4 in. (102 mm to 184 mm) thick. If wall thickness is less than 4 in. (102 mm) the existing heat shields must be field trimmed.
  • Page 65 B. Vent Components Diagrams (continued) 31 in. (787 mm) 13-1/4 in. (337 mm) 24-5/8 in. (625 mm) 27-1/2 in. 24-5/8 in. (699 mm) (625 mm) 13-1/4 in. (337 mm) RF6M RF12M Roof Flashing Multi-pak Roof Flashing Multi-pak 5 in. 11-7/8 in. 5 in.
  • Page 66 B. Vent Components Diagrams (continued) 12 in. 305 mm 9 in. 12-1/2 in. (229 mm) 2-3/4 in. 7-1/4 in. (318 mm) (184 mm) (70 mm) 12-1/2 in. (318 mm) 11-1/2 in. (292 mm) 5-1/4 in. (133 mm) 12-1/4 in. (311 mm) DVP-TVHW 16 in.

  • Page 67: Service Parts

    TRUE-36S, TRUE-36H, TRUE-36C C. Service Parts 36” Clean Face Beginning Manufacturing Date: May 2012 Ending Manufacturing Date: ________ Log Set Assembly IMPORTANT: THIS IS DATED INFORMATION. When requesting service or replacement parts for Stocked your appliance please provide model number and serial number. All parts listed in this manual may be ordered from an authorized dealer.
  • Page 68 C. Service Parts List TRUE-36S, TRUE-36H, TRUE-36C 36” Clean Face Beginning Manufacturing Date: May 2012 Ending Manufacturing Date: ________ #21 Stratford Refractory #22 Herringbone Refractory #23 Castlewood Refractory 21.1 22.1 23.1 22.2 23.2 21.2 21.8 23.8 22.8 21.4 22.4 23.4 22.3...

  • Page 69: Log Set Assembly

    TRUE-42S, TRUE-42H, TRUE-42C C. Service Parts 42” Clean Face Beginning Manufacturing Date: May 2012 Ending Manufacturing Date: ________ Log Set Assembly IMPORTANT: THIS IS DATED INFORMATION. When requesting service or replacement parts for Stocked your appliance please provide model number and serial number. All parts listed in this manual may be ordered from an authorized dealer.
  • Page 70 C. Service Parts List TRUE-42S, TRUE-42H, TRUE-42C 42” Clean Face Beginning Manufacturing Date: May 2012 Ending Manufacturing Date: ________ #22 Stratford Refractory #23 Herringbone Refractory #24 Castlewood Refractory 22.1 23.1 24.1 23.2 24.2 22.2 24.8 22.8 23.8 24.4 22.4 23.4 23.3 24.3 22.3...
  • Page 71 C. Service Parts TRUE-36, TRUE-42 Beginning Manufacturing Date: May 2012 Ending Manufacturing Date: ________ #13 Valve Assembly 13.12 13.1 13.11 13.10 13.9 13.2 13.3 13.8 13.4 13.7 13.5 13.6 IMPORTANT: THIS IS DATED INFORMATION. When requesting service or replacement parts for your appliance please provide model number and serial number.
  • Page 72 C. Service Parts TRUE-36, TRUE-42 IMPORTANT: THIS IS DATED INFORMATION. When requesting service or replacement parts for Stocked your appliance please provide model number and serial number. All parts listed in this manual may be ordered from an authorized dealer. at Depot ITEM DESCRIPTION...

  • Page 73: Contact Information

    D. Contact Information Heat & Glo, a brand of Hearth & Home Technologies Inc. 7571 215 Street West, Lakeville, MN 55044 www.heatnglo.com Please contact your Heat & Glo dealer with any questions or concerns. For the location of your nearest Heat & Glo dealer, please visit www.heatnglo.com.

This manual is also suitable for:

True-42sTrue-36hTrue-42hTrue-36sTrue-42c

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