Heat & Glo TRUE-36C Owner's Manual
  1. Manuals
  2. Brands
  3. Heat & Glo Manuals
  4. Indoor Fireplace
  5. TRUE-36C
  6. Owner's manual
Heat & Glo TRUE-36C Owner's Manual

Heat & Glo TRUE-36C Owner's Manual

Hide thumbs Also See for TRUE-36C:
Table of Contents

Advertisement

Quick Links

Download this manual See also: Owner's Manual, Installation Manual
INSTALLER: Leave this manual with party responsible for use and operation.
OWNER: Retain this manual for future reference.
Contact your dealer with questions regarding installation, operation or service.
NOTICE: DO NOT discard this manual!
Models:
TRUE-36C
TRUE-50C
TRUE-36H
TRUE-50H
TRUE-36S
TRUE-50S
TRUE-42C
TRUE-42H
TRUE-42S
This appliance may be installed as an OEM
installation in manufactured home (USA
only) or mobile home and must be installed
in accordance with the manufacturer's
instructions and the Manufactured Home
Construction and Safety Standard, Title 24
CFR, Part 3280 in the United States, or the
Standard for Installation in Mobile Homes,
CAN/CSA Z240 MH Series, in Canada.
This appliance is only for use with the type(s)
of gas indicated on the rating plate. This
appliance is not convertible for use with other
gases, unless a certifi ed kit is used.
In the Commonwealth of Massachusetts installation must be
performed by a licensed plumber or gas fi tter.
See appliance installation manual for additional
Commonwealth of Massachusetts requirements.
Owner's Manual

Care and Operation

Heat & Glo • Owner's Manual TRUE-36, TRUE-42, TRUE-50 • 2282-981 Rev. G • 5/15
WARNING:
FIRE OR EXPLOSION HAZARD
Failure to follow safety warnings exactly
could result in serious injury, death, or
property damage.
• DO NOT store or use gasoline or other fl am-
mable vapors and liquids in the vicinity of this
or any other appliance.
• What to do if you smell gas
- DO NOT try to light any appliance.
- DO NOT touch any electrical switch. DO
NOT use any phone in your building.
- Leave the building immediately.
- Immediately call your gas supplier from
a neighbor's phone. Follow the gas sup-
plier's instructions.
- If you cannot reach your gas supplier, call
the fi re department.
• Installation and service must be performed
by a qualifi ed installer, service agency, or the
gas supplier.
DANGER
DO NOT TOUCH GLASS
NEVER ALLOW CHILDREN
A barrier designed to reduce the risk of
burns from the hot viewing glass is provided
with this appliance and shall be installed for
the protection of children and other at-risk
individuals.
Pour demander un exemplaire en français de ce Manuel
du propriétaire, visitez www.heatnglo.com/translations.
HOT GLASS WILL
CAUSE BURNS.
UNTIL COOLED.
TO TOUCH GLASS.
1

Advertisement

Table of Contents
loading

Related Manuals for Heat & Glo TRUE-36C

Summary of Contents for Heat & Glo TRUE-36C

  • Page 1: Care And Operation

    FIRE OR EXPLOSION HAZARD Failure to follow safety warnings exactly could result in serious injury, death, or Models: property damage. TRUE-36C TRUE-50C • DO NOT store or use gasoline or other fl am- TRUE-36H TRUE-50H mable vapors and liquids in the vicinity of this...

  • Page 2: Welcome

    Welcome Read this manual before operating this appliance. Please retain this Owner’s Manual for future reference. Read the Installation Manual before making any installation or fi nishing changes. A. Congratulations This owner’s manual should be retained for future reference. We suggest that you keep it with your other Congratulations on selecting a Heat &...

  • Page 3: Table Of Contents

    Safety Alert Key: • DANGER! Indicates a hazardous situation which, if not avoided will result in death or serious injury. • WARNING! Indicates a hazardous situation which, if not avoided could result in death or serious injury. • CAUTION! Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury. •...

  • Page 4: Limited Lifetime Warranty

    B. Limited Lifetime Warranty Hearth & Home Technologies LIMITED LIFETIME WARRANTY Hearth & Home Technologies, on behalf of its hearth brands (“HHT”), extends the following warranty for HHT gas, wood, pellet, coal and electric hearth appliances that are purchased from an HHT authorized dealer. WARRANTY COVERAGE: HHT warrants to the original owner of the HHT appliance at the site of installation, and to any transferee taking ownership of the appliance at the site of installation within two years following the date of original purchase, that the HHT appliance...
  • Page 5 B. Limited Lifetime Warranty (continued) WARRANTY CONDITIONS: • This warranty only covers HHT appliances that are purchased through an HHT authorized dealer or distributor. A list of HHT authorized dealers is available on the HHT branded websites. • This warranty is only valid while the HHT appliance remains at the site of original installation. •...

  • Page 6: Product Specifi C Information

    Product Specifi c Information A. Appliance Certifi cation C. BTU Specifi cations MODELS: TRUE-36C, TRUE-36H, TRUE-36S, Maximum Minimum Orifi ce Models Input Input Size TRUE-42C, TRUE-42H, TRUE-42S (U.S. or Canada) BTU/h BTU/h (DMS) TRUE-50C, TRUE-50H, TRUE-50S 45,500 28,000 LABORATORY: Underwriters Laboratories, Inc. (UL)

  • Page 7: Important Safety And Operating Information

    Important Safety and Operating Information A. Appliance Safety • Teach children to NEVER touch the fi replace. WARNING! DO NOT operate fi replace before reading • Consider not using the fi replace when children will be and understanding operating instructions. Failure present.

  • Page 8: General Operating Parts

    B. General Operating Parts Figure 3.2 references the general operating parts of the appliance and the section of this manual in which they are discussed. DECORATIVE FRONTS (NOT SHOWN) SECTION 4.B. REPLACEMENT SECTION 4.C. MANTEL OPERATION DURING A POWER OUTAGE SECTION 3.H.

  • Page 9: Fuel Specifi Cations

    C. Fuel Specifi cations D. Before Lighting Appliance WARNING! Risk of Fire or Explosion! Appliance must Before operating this fi replace for the fi rst time, have a be set up for compatible gas type! qualifi ed service technician: • This appliance is designed to operate on either natural •...

  • Page 10: Lighting Instructions (Ipi)

    E. Lighting Instructions (IPI) FOR YOUR SAFETY READ BEFORE LIGHTING WARNING: If you do not follow these instructions exactly, a fi re or explosion may result causing property damage, personal injury or loss of life. • Immediately call your gas supplier from a neighbor’s phone. Follow the gas sup- A.

  • Page 11: Appliance Break-In

    H. Operation During A Power Outage (IPI F. Appliance Break-In Plus) Initial Break-in Procedure • The fireplace should be run three to four hours The IntelliFire Plus intermittent pilot ignition system continuously on high. comes with a battery backup system that enables the system to operate in a power outage.

  • Page 12: Detailed Component Operating Instructions - Intellifire Tm Plus

    I. Detailed Component Operating Instruc- 5. Module Reset tions - IntelliFire Plus This module may lock-out under certain conditions. When this occurs, the appliance will not ignite or Control Module Operation respond to commands. The module will go into 1. The control module has an ON/OFF/REMOTE selector lock-out mode by emitting three audible beeps, then switch that must be set.

  • Page 13: Maintenance And Service

    Maintenance and Service Glass Cleaning Any safety screen or guard removed for servicing must be replaced prior to operating the fi replace. (Exterior of Installed Glass Only) Frequency: Seasonally When properly maintained, your fi replace will give you many years of trouble-free service. Contact your dealer By: Homeowner to answer questions regarding proper operation, trou- Tools Needed: Protective gloves, ceramic glass cleaner,...

  • Page 14: Maintenance Tasks - Qualifi Ed Service Technician

    If not using your fi replace for an extended period of time C. Maintenance Tasks - Qualifi ed Service (summer months, vacations/trips, etc), to prevent unin- Technician tended operation: The following tasks must be performed by a qualifi ed ser- •...

  • Page 15: Burner Ignition And Operation

    Burner Ignition and Operation • Verify that fi xed glass assembly is properly retained and attachment components are intact and not damaged. Frequency: Annually Replace as necessary. By: Qualifi ed Service Technician Logs Tools needed: Protective gloves, vacuum cleaner, whisk broom, fl...

  • Page 16: Frequently Asked Questions And Troubleshooting

    Frequently Asked Questions and Troubleshooting A. Frequently Asked Questions ISSUE SOLUTIONS This is a result of gas combustion and temperature variations. As the fi replace warms, this Condensation on the glass condensation will disappear. This is a result of normal operation and the fl ames will begin to yellow as the fi replace is al- Blue fl...

  • Page 17: Troubleshooting

    B. Troubleshooting With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you do experience a problem, this troubleshooting guide will assist a qualifi ed service technician in the diagnosis of a problem and the corrective action to be taken.
  • Page 18 Intellifi re Ignition System - (continued) Symptom Possible Cause Corrective Action A. A shorted or loose connection in fl ame Verify all connections to wiring diagram in manual. Verify 4. Pilot lights but contin- sensing rod. connections underneath pilot assembly are tight. Verify ues to spark, and main fl...

  • Page 19: Reference Materials

    Reference Materials A. Accessories Install approved accessories per instructions included with accessories. Contact your dealer for a list of ap- proved accessories. WARNING! Risk of Fire and Electric Shock! Use ONLY Hearth & Home Technologies-approved optional acces- sories with this appliance. Using non-listed accessories could result in a safety hazard and will void the warranty.

  • Page 20: Service Parts

    TRUE-36S, TRUE-36H, TRUE-36C B. Service Parts Service Parts 36” Clean Face Beginning Manufacturing Date: May 2012 Gas Fireplace - DV Ending Manufacturing Date: Active Log Set Assembly IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Stocked Home Technologies does not sell directly to consumers.
  • Page 21 TRUE-36S, TRUE-36H, TRUE-36C Service Parts Beginning Manufacturing Date: May 2012 Ending Manufacturing Date: Active #23 Castlewood Refractory #21 Stratford Refractory #22 Herringbone Refractory 21.1 22.1 23.1 22.2 23.2 21.2 21.8 23.8 22.8 21.4 22.4 23.4 22.3 23.3 21.3 21.5 22.5 23.5...
  • Page 22 TRUE-42S, TRUE-42H, TRUE-42C Service Parts 42” Clean Face Beginning Manufacturing Date: May 2012 Gas Fireplace - DV Ending Manufacturing Date: Active Log Set Assembly IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Stocked Home Technologies does not sell directly to consumers.
  • Page 23 TRUE-42S, TRUE-42H, TRUE-42C Service Parts Beginning Manufacturing Date: May 2012 Ending Manufacturing Date: Active #22 Stratford Refractory #23 Herringbone Refractory #24 Castlewood Refractory 22.1 23.1 24.1 23.2 24.2 22.2 24.8 22.8 23.8 24.4 22.4 23.4 23.3 24.3 22.3 22.5 24.5 23.5 24.7 22.7...
  • Page 24 TRUE-50S, TRUE-50H, TRUE-50C Service Parts 50” Clean Face Beginning Manufacturing Date: June 2012 Gas Fireplace - DV Ending Manufacturing Date: Active Log Set Assembly IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Stocked Home Technologies does not sell directly to consumers.
  • Page 25 TRUE-50S, TRUE-50H, TRUE-50C Service Parts Beginning Manufacturing Date: June 2012 Ending Manufacturing Date: Active #24 Castlewood Refractory #22 Stratford Refractory #23 Herringbone Refractory 22.1 23.1 22.2 23.2 24.1 24.2 22.8 23.8 22.7 23.7 24.8 24.7 22.3 23.3 22.4 23.4 24.3 22.6 23.6 24.4...
  • Page 26 TRUE-36, TRUE-42, TRUE-50 Service Parts Beginning Manufacturing Date: May 2012 Ending Manufacturing Date: Active #13 Valve Assembly 13.12 13.1 13.11 13.10 13.9 13.2 13.3 13.8 13.4 13.7 13.5 13.6 IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Stocked Home Technologies does not sell directly to consumers.

  • Page 27: Service Parts

    TRUE-36, TRUE-42, TRUE-50 Service Parts Beginning Manufacturing Date: May 2012 Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Stocked Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor.
  • Page 28 TRUE-36, TRUE-42, TRUE-50 Service Parts IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Stocked Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor. at Depot ITEM DESCRIPTION...

  • Page 29: Contact Information

    C. Contact Information Heat & Glo, a brand of Hearth & Home Technologies 7571 215 Street West, Lakeville, MN 55044 www.heatnglo.com Please contact your Heat & Glo dealer with any questions or concerns. For the location of your nearest Heat & Glo dealer, please visit www.heatnglo.com.

This manual is also suitable for:

True-36hTrue-50cTrue-36sTrue-50sTrue-42cTrue-42h ... Show all

Table of Contents