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INSTALLER: Leave this manual with party responsible for use and operation.
OWNER: Retain this manual for future reference.
Contact your dealer with questions regarding installation, operation or service.
NOTICE: DO NOT discard this manual!
Models:
TRUE-36G-IFT
TRUE-36H-IFT
TRUE-36S-IFT
TRUE-42G-IFT
TRUE-42H-IFT
TRUE-42S-IFT
TRUE-50H-IFT
TRUE-50S-IFT
This appliance may be installed as an OEM
installation in manufactured home (USA
only) or mobile home and must be installed
in accordance with the manufacturer's
instructions and the Manufactured Home
Construction and Safety Standard, Title 24
CFR, Part 3280 in the United States, or the
Standard for Installation in Mobile Homes,
CAN/CSA Z240 MH Series, in Canada.
This appliance is only for use with the type(s)
of gas indicated on the rating plate. This
appliance is not convertible for use with other
gases, unless a certified kit is used.
Heat & Glo • TRUE-36-IFT, TRUE-42-IFT, TRUE-50-IFT Owner's Manual • 2461-981 Rev. J • 5/18
Owner's Manual
Care and Operation
WARNING:
FIRE OR EXPLOSION HAZARD
Failure to follow safety warnings exactly
could result in serious injury, death, or
property damage.
• DO NOT store or use gasoline or other flam-
mable vapors and liquids in the vicinity of this
or any other appliance.
• What to do if you smell gas
- DO NOT try to light any appliance.
- DO NOT touch any electrical switch. DO
NOT use any phone in your building.
- Leave the building immediately.
- Immediately call your gas supplier from
a neighbor's phone. Follow the gas sup-
plier's instructions.
- If you cannot reach your gas supplier, call
the fire department.
• Installation and service must be performed
by a qualified installer, service agency, or the
gas supplier.
DANGER
DO NOT TOUCH GLASS
NEVER ALLOW CHILDREN
A barrier designed to reduce the risk of
burns from the hot viewing glass is provided
with this appliance and shall be installed for
the protection of children and other at-risk
individuals.
In the Commonwealth of Massachusetts installation must be
performed by a licensed plumber or gas fitter.
See appliance installation manual for additional
Commonwealth of Massachusetts requirements.
HOT GLASS WILL
CAUSE BURNS.
UNTIL COOLED.
TO TOUCH GLASS.
1
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Table of Contents
Troubleshooting
Related Manuals for Heat & Glo TRUE-36H-IFT
Summary of Contents for Heat & Glo TRUE-36H-IFT
- Page 1 Models: TRUE-36G-IFT • DO NOT store or use gasoline or other flam- mable vapors and liquids in the vicinity of this TRUE-36H-IFT or any other appliance. TRUE-36S-IFT TRUE-42G-IFT • What to do if you smell gas TRUE-42H-IFT - DO NOT try to light any appliance.
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Page 2: Welcome
Welcome Read this manual before operating this appliance. Please retain this Owner’s Manual for future reference. Read the Installation Manual before making any installation or finishing changes. A. Congratulations This owner’s manual should be retained for future reference. We suggest that you keep it with your other Congratulations on selecting a Heat &... -
Page 3: Table Of Contents
Safety Alert Key: • DANGER! Indicates a hazardous situation which, if not avoided will result in death or serious injury. • WARNING! Indicates a hazardous situation which, if not avoided could result in death or serious injury. • CAUTION! Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury. •... -
Page 4: Limited Lifetime Warranty
B. Limited Lifetime Warranty Hearth & Home Technologies LIMITED LIFETIME WARRANTY Hearth & Home Technologies, on behalf of its hearth brands (“HHT”), extends the following warranty for HHT gas, wood, pellet, coal and electric hearth appliances that are purchased from an HHT authorized dealer. WARRANTY COVERAGE: HHT warrants to the original owner of the HHT appliance at the site of installation, and to any transferee taking ownership of the appliance at the site of installation within two years following the date of original purchase, that the HHT appliance... - Page 5 B. Limited Lifetime Warranty (continued) WARRANTY CONDITIONS: • This warranty only covers HHT appliances that are purchased through an HHT authorized dealer or distributor. A list of HHT authorized dealers is available on the HHT branded websites. • This warranty is only valid while the HHT appliance remains at the site of original installation. •...
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Page 6: Product Specific Information
Product Specific Information A. Appliance Certification C. BTU Specifications MODELS: TRUE-36G-IFT, TRUE-36H-IFT, TRUE-36S-IFT, Maximum Minimum Orifice Models Input Input Size TRUE-42G-IFT, TRUE-42H-IFT, TRUE-42S-IFT (U.S. or Canada) BTU/h BTU/h (DMS) TRUE-50H-IFT, TRUE-50S-IFT TRUE-36G-IFT LABORATORY: Underwriters Laboratories, Inc. (UL) TRUE-36H-IFT TYPE: Direct Vent Heater... -
Page 7: Important Safety And Operating Information
Important Safety and Operating Information A. Appliance Safety • Teach children to NEVER touch the fireplace. WARNING! DO NOT operate fireplace before reading • Consider not using the fireplace when children will be and understanding operating instructions. Failure present. to operate fireplace according to operating instructions Contact your dealer for more information, or visit: www. -
Page 8: General Operating Parts
C. Fuel Specifications B. General Operating Parts WARNING! Risk of Fire or Explosion! Appliance must be set up for compatible gas type! Figure 3.2 references the general operating parts of the • This appliance is designed to operate on either natural appliance and the section of this manual in which they are gas or propane. - Page 9 Good Faith Guidelines for TV Installa ons above a Typical Gas Fireplace TV recessed into the wall TV on the wall TV Wall Bracket Item Minimum Dimensions 2.5 inches 2 inches minimum to 3 inches maximum 18 inches Wall Brkt + TV Thickness + 2.5 inches Mantel Fireplace...
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Page 10: Before Lighting Appliance
E. Before Lighting Appliance Before operating this fireplace for the first time, have a qualified service technician: • Verify all shipping materials have been removed from inside and/or underneath the firebox. • Review proper placement of logs, ember material and/ or other decorative materials. -
Page 11: Lighting Instructions (Ipi)
F. Lighting Instructions (IPI) FOR YOUR SAFETY READ BEFORE LIGHTING WARNING • Immediately call your gas supplier from a neighbor’s phone. Follow the gas sup- A. This appliance is equipped with an intermittent pilot ignition (IPI) device which plier’s instructions. automatically lights the burner. -
Page 12: Appliance Break-In
H. Heat Management G. Appliance Break-In Heat Output Follow the initial break-in procedure below to cure the materials used to manufacture the fireplace and the Heat output may be controlled on TRUE models by fnishing materials around it. adjusting the “FLAME” setting on the remote control. •... -
Page 13: Operation During A Power Outage - Intellifire™ Touch
I. Operation During A Power Outage - Intellifire™ Touch The Intellifire™ Touch intermittent pilot ignition system To Return to Operation Using Electrical (AC) Power comes with a battery backup system that enables the Standard Wall Switch or Factory-Installed ON/OFF system to operate in a power outage. The system offers Switch: seamless transition from household AC power to battery •... -
Page 14: Detailed Component Operating Instructions - Intellifire™ Touch
J. Detailed Component Operating 3. The Pilot button on the IFT-ECM activates the Cold Climate function of the fireplace. This function lights Instructions - Intellifire™ Touch the pilot flame ONLY to provide enough heat in the IFT-ECM Detailed Operating Instruction firebox to reduce condensation in cool, high humidity This model is shipped from the factory equipped with the ambient conditions. - Page 15 - Wait five (5) minutes to allow possible Appliance ON/OFF: accumulated gas to clear. Your TRUE fireplace is supplied with a fully functional - Set the IFT-ECM 3-position selector switch to ON remote control. This remote controls: or REMOTE position. Module will beep once and flash a three GREEN LED code on successful •...
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Page 16: Maintenance And Service
Maintenance and Service Glass Cleaning Any safety screen or guard removed for servicing must be replaced prior to operating the fireplace. (Exterior of Installed Glass Only) Frequency: Seasonally When properly maintained, your fireplace will give you many years of trouble-free service. Contact your dealer By: Homeowner to answer questions regarding proper operation, trou- Tools Needed: Protective gloves, ceramic glass cleaner,... -
Page 17: Maintenance Tasks - Qualified Service Technician
Remote Control C. Maintenance Tasks - Qualified Service Technician Frequency: Seasonally The following tasks must be performed by a qualified ser- By: Homeowner vice technician. Tools needed: Replacement batteries and remote con- Glass Cleaning trol instructions. • Locate remote control transmitter and receiver. (Exterior and Interior of Installed Glass) •... - Page 18 Burner Ignition and Operation • Confirm there is no damage to glass or glass frame. Replace as necessary. Frequency: Annually • Verify that fixed glass assembly is properly retained and By: Qualified Service Technician attachment components are intact and not damaged. Tools needed: Protective gloves, vacuum cleaner, whisk Replace as necessary.
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Page 19: Frequently Asked Questions And Troubleshooting
Frequently Asked Questions and Troubleshooting A. Frequently Asked Questions - Appliance ISSUE SOLUTIONS This is a result of gas combustion and temperature variations. As the fireplace warms, this Condensation on the glass condensation will disappear. This is a result of normal operation and the flames will begin to yellow as the fireplace is al- Blue flames lowed to burn for 20 to 40 minutes. -
Page 20: Frequently Asked Questions - Intellifire™ Touch Controls (Ift-Rc400)
B. Frequently Asked Questions - IntelliFire™ Touch Controls (IFT-RC400) Symptom Possible Cause Corrective Action The appliance does not respond to Batteries are depleted. Verify batteries are new. commands from the remote control display does not light up when Batteries are incorrectly Verify batteries are installed in correct orientation as shown on screen is touched. -
Page 21: Troubleshooting
C. Troubleshooting With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you do experience a problem, this troubleshooting guide will assist a qualified service technician in the diagnosis of a problem and the corrective action to be taken. This troubleshooting guide can only be used by a qualified service technician. Contact your dealer to arrange a service call by a qualified service technician. - Page 22 Intellifire™ Touch - (continued) Symptom Possible Cause Corrective Action Verify incoming gas line ball valve is ‘Open’. Verify inlet pres- No gas supply. sure is within requirement for gas type used. Contact gas sup- plier. Pilot sparks for 60 sec, but will not Verify wiring, check valve harness black wire is securely ECM has poor ground.
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Page 23: Reference Materials
Reference Materials A. Accessories Install approved accessories per instructions included with accessories. Contact your dealer for a list of ap- proved accessories. WARNING! Risk of Fire and Electric Shock! Use ONLY Hearth & Home Technologies-approved optional acces- sories with this appliance. Using non-listed accessories could result in a safety hazard and will void the warranty. -
Page 24: Service Parts
B. Service Parts TRUE-36S-IFT, TRUE-36H-IFT, TRUE-36G-IFT Service Parts Beginning Manufacturing Date: Feb 2017 Ending Manufacturing Date: Active 36” Clean Face Gas Fireplace - DV Log Set Assembly IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Stocked Home Technologies does not sell directly to consumers. - Page 25 TRUE-36S-IFT, TRUE-36H-IFT, TRUE-36G-IFT Service Parts Beginning Manufacturing Date: Feb 2017 Ending Manufacturing Date: Active #21 Stratford Refractory #22 Herringbone Refractory #23 Glass & Refractory 21.1 22.1 22.2 23.1 21.2 23.2 23.6 22.8 23.5 23.3 21.8 21.4 22.4 23.1 22.3 21.3 23.4...
- Page 26 TRUE-42S-IFT, TRUE-42H-IFT, TRUE-42G-IFT Service Parts Beginning Manufacturing Date: Feb 2017 42” Clean Face Gas Fireplace - DV Ending Manufacturing Date: Active Log Set Assembly IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Stocked Home Technologies does not sell directly to consumers.
- Page 27 TRUE-42S-IFT, TRUE-42H-IFT, TRUE-42G-IFT Service Parts Beginning Manufacturing Date: Feb 2017 Ending Manufacturing Date: Active #22 Stratford Refractory #23 Herringbone Refractory #24 Glass & Refractory 22.1 23.1 24.1 23.2 22.2 24.2 24.6 23.8 24.5 24.3 22.8 22.4 23.4 24.1 23.3 22.3 24.4 23.5 22.7...
- Page 28 TRUE-50S-IFT, TRUE-50H-IFT Service Parts Beginning Manufacturing Date: Feb 2017 Ending Manufacturing Date: Active 50” Clean Face Gas Fireplace - DV Log Set Assembly IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Stocked Home Technologies does not sell directly to consumers.
- Page 29 TRUE-50S-IFT, TRUE-50H-IFT Service Parts Beginning Manufacturing Date: Feb 2017 Ending Manufacturing Date: Active #22 Stratford Refractory #23 Herringbone Refractory 22.1 23.1 23.2 22.2 22.8 23.8 23.7 22.7 22.3 23.3 22.4 22.6 23.6 23.4 22.5 23.5 IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Stocked Home Technologies does not sell directly to consumers.
- Page 30 TRUE-36-IFT, TRUE-42-IFT, TRUE-50-IFT Service Parts Beginning Manufacturing Date: Feb 2017 Ending Manufacturing Date: Active #13 Valve Assembly 13.1 13.15 13.2 13.14 13.3 13.4 13.13 13.12 13.5 13.11 13.10 13.6 13.9 13.8 13.7 IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Stocked Home Technologies does not sell directly to consumers.
- Page 31 TRUE-36-IFT, TRUE-42-IFT, TRUE-50-IFT Service Parts Beginning Manufacturing Date: Feb 2017 Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Stocked Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor.
- Page 32 TRUE-36-IFT, TRUE-42-IFT, TRUE-50-IFT Service Parts Beginning Manufacturing Date: Feb 2017 Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or distributor. Hearth and Stocked Home Technologies does not sell directly to consumers. Provide model number and serial number when requesting service parts from your dealer or distributor.
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Page 33: Guide
C. IFT-RC400 IntelliFire™ Touch Remote Control User Guide The Screen, Functions and Indicators sections of the IFT-RC400 User Guide are included in this section for reference. Fre- quently Asked Questions and Troubleshooting are discussed in Section 5.B and Section 5.C. IFT-RC400 IntelliFire™... - Page 34 INDICATORS FUNCTIONS Timer Temperature Display For your convenience a timer can be set up to 180 min- utes to turn off your appliance. The timer will turn the You can toggle the temperature display between °F and flame off automatically at the selected preset time. °C by tapping on the Room Temperature area.
- Page 35 INDICATORS Replace Remote Batteries Your remote batteries are low. Recommend immediate replacement before using remote to control appliance. Pairing 1. Set the RC400 face down on flat surface when install- The green icon indicates that the remote is paired to your ing batteries.
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Page 36: Contact Information
D. Contact Information Heat & Glo, a brand of Hearth & Home Technologies 7571 215 Street West, Lakeville, MN 55044 www.heatnglo.com Please contact your Heat & Glo dealer with any questions or concerns. For the location of your nearest Heat & Glo dealer, please visit www.heatnglo.com.