Handling Error Messages - Canon PI}{MA Pro 9000 Serie? Quick Start Manual

Troubleshooting
Handling Error Messages
When a printer error occurs, the ALARM lamp flashes orange in the way as shown below. The
number of flashes (orange) indicates the type of error that has occurred. Count the flashes
and take the appropriate action to correct the error.
Repeats
Note the number of flashes
Number of
I
Possible Cause
I
Try This
Flashes
Two flashes No paper in the Reload paper to the Auto Sheet Feeder and press the RESUME/CANCEL button.
Auto Sheet Feeder
Three flashes
Front Tray or Rear If the Front Tray is closed, open it to resume printing.
Support is closed/
If the Rear Support is closed when printing from the Front Tray, open it and press
Paper jam
the RESUME/CANCELbutton on the printer.
If the error still remains when the Front Tray or the Rear Support is opened, paper
may be jammed. Remove the jammed paper, reload paper in the printer, then
press the RESUME/CANCEL button.
See "Paper Jams" on page 72.
Four flashes
The ink tank Possible causes are as follows:
installed may not
• The ink tank may not be installed properly (The lamp on the ink tank is off).
be installed
Install the appropriate ink tank.
properly/The ink
• The ink has run out (The lamp on the ink tank flashes).
has run out
Replace the ink tank, and close the Top Cover.
If printing is in progress and you want to continue printing, press the RESUME/
CANCEL button with the ink tank installed. Then printing can continue under
the ink out condition. Replace the empty ink tank immediately after the
printing. The printer may be damaged if printing is continued under the ink out
condition.
WNote
If multiple ink lamps are flashing, check how fast they flash. Fast
flashing (at about one second interval) indicates the ink is empty.
Slow flashing (at aboutthree second interval) indicates ink is low. For
details on different flashing speeds, see "Getting the Ink level
Information" on page 37.
Five flashes Print Head not
Install the Print Head. If the Print Head is already installed, remove the Print Head
installed/Print and reinstall it.
Head not installed
If this error still remains, the Print Head may be damaged. Contact the Customer
correctly/Defective
Care Center.
Print Head
Six flashes
Inner Cover is open Close the Inner Cover and press the RESUME/CANCEL button.
Do not open or close the Inner Cover during printing because this can damage the
printer.
Seven flashes The ink tank is not Possible causes are as follows:
installed in the
• Some ink tanks are not installed in place.
appropriate
•
More than one ink tanks of the same color are installed.
position
Confirm that the ink tanks are installed in the appropriate positions.
See "Replacing an Ink Tank" on page 36.
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