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1 INTRODUCTION
If You Need Help
If you need assistance while working with the DCH200, contact the Motorola
Technical Response Center (TRC):
Inside the U.S.: 1-888-944-HELP (1-888-944-4357)
Outside the U.S.: 1-215-323-0044
Motorola Online:
The TRC is on call 24 hours a day, 7 days a week. In addition, Motorola Online offers
a searchable solutions database, technical documentation, and low-priority issue
creation and tracking.
Calling for Repairs
If a Motorola DCH200 set-top requires repair service, please call one of the following
Motorola Authorized Service Centers:
Company
World Wide Digital
Teleplan
To ensure efficient service, request a Return for Service Authorization (RSA) number.
Be sure to display the RSA number prominently on all equipment boxes.
The Service Center will provide the shipping address of the location performing your
repairs.
To ship your equipment for repair:
•
Pack the unit securely, if possible in its original factory shipping carton.
•
Print or display the RSA number so it is easily visible on all equipment boxes.
•
Enclose a note describing the exact problem. Complete and enclose the
checklist provided with the unit.
•
Ship the unit PREPAID to the address provided by the Service Center.
http://businessonline.motorola.com/
From USA or Canada
1-800-227-0450
1-800-352-5274
Outside USA or Canada
1-956-541-0600
1-302-322-6088
3
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