Other Features - Polycom VVX 500 Quick Start Manual

Get to Know Your Phone
In Idle state, your touchscreen will display your
extension and the soft keys. The Home screen is
displayed when you press the Home key. From here,
you can initiate new calls and access your messages,
directories, settings and applications.
The Basics
Set up Voicemail
Initiate a call.
Tap Envelope icon. (You may also dial *62, or
your extension.)
At prompt, enter in a unique pass code, then press #.
Re-enter your pass code, then press #.
Follow instructions to record your name.
Follow prompts to:
• Access voicemail box.
• Access greetings menu.
• Change call forwarding options.
• Make a call.
• Change pass code.
Retrieve Voicemail Messages
A red "message waiting" indicator light notifies you
when you have a new voicemail message. If you
have more than one message, the count will be
displayed near the message icon.
To check your voicemail, inititate a call, then tap
the Envelope icon. (You may also dial *62, or your
extension.)
Enter your voicemail pass code, then press #.
(If you forgot your pass code, please contact your
system administrator.)
Follow the audio prompts.
Answer a Call
To answer a call, simply pick up the handset or
press the Answer soft key, Speakerphone key
or Headset key.
Place a Call
To place a call, simply pick up the handset or
press the New Call soft key, Speakerphone key or
Headset key. Then dial the number.
®
Polycom VVX

Other Features

Other Ways to Place a Call
To dial a recently placed call:
Access the Recent Calls list.
• From the Idle screen, tap your extension or the
Callers soft key. The Recent Calls list will appear.
• From Home screen, tap Directories, then tap
Recent Calls.
Tap the contact you want to call — the call is
automatically placed.
To call from your Directory:
Access your Directory.
• From the Idle screen, tap the Direct soft key or tap
the extension, then tap Directory.
• From the Home screen, tap Directories.
Tap the Contact you want to call — the call is
automatically placed.
Hold and Resume a Call
To hold, press the Hold key or the Hold soft key.
To resume, press the Hold key or the Resume soft key.
To Park a Call
Press the Park soft key.
Follow the voice prompt and select an extension
in which to park the call.
Press the # key. (To park the call to
your current extension, simply press
the # key).
Date & Time
Your Extension
Handset
Touchscreen
Speaker
Dial Pad & Hard Keys–
®
500 Quick Start Guide
To Retrieve a Parked Call:
Dial *88 from the extension you wish to take the
call from.
Follow the voice prompt by dialing the extension
to which your call has been parked.
Press the # key.
Access Call Lists
Call History can be accessed using the Navigation keys.
To see recently received calls, press the left arrow key.
To see recently placed calls, press the right arrow key.
To see missed calls, press the down arrow key.
To dial a number, scroll to the desired number,
then press the Dial soft key or the Select button.
Make a Three-way Call
After first call is connected:
Press the More soft key, then the Confrnc soft key. The
active call will be placed on hold.
Dial new party.
When call connects, press the Confrnc soft key again to
join the calls.
Do Not Disturb
To enable Do Not Disturb, press the DND soft key.
To disable, press the DND soft key again.
Transfer a Call
After the first call is connected, tap the Transfer soft
key —the active call is placed on hold.
To transfer the call unnannounced:
• Tap Blind in the upper right-hand corner.
• Dial the number or extension.
• The call will transfer automatically.
To announce the transfer:
• Dial the number or extension.
• When the second party answers, announce
the transfer.
• Tap Transfer again to complete the transfer.
To transfer to voicemail:
• Dial *55.
• Dial the extension, followed by #.
• A confirmation will announce the transfer
is complete.
Call Forwarding
Press Home key.
Tap the Forward icon. Tap your choice:
• Call Forwarding Always.
• Call Forwarding No Answer.
• Call Forwarding Busy.
Enter destination number, then tap the Enable
soft key.
To disable, follow same directions, then tap the
Disable soft key.
Shortcuts:
Pick up handset and dial:
• *72 = Call Forwarding Always.
• *90 = Call Forwarding Busy.
• *92 = Call Forwarding No Answer.
Enter destination number, followed by#.
Message Indicator
To deactivate, pick up handset and dial:
• *73 = Call Forwarding Always.
Home Key
• *91 = Call Forwarding Busy.
• *93 = Call Forwarding No Answer.
Headset Key
Speakerphone Key
Mute Key
Volume Key
Microphone