Guarantee - BT FREELANCE XA 5000 User Manual

56 General information

Guarantee

Your BT Freelance XA 5000 is guaranteed for a
period of 12 months from the date of purchase.
Subject to the terms listed below, the guarantee
will provide for the repair of, or at BT's or its
agent's discretion the option to replace the BT
Freelance XA 5000, or any component thereof,
(other than batteries), which is identified as faulty
or below standard, or as a result of inferior
workmanship or materials. Products over 28 days
old from the date of purchase may be replaced
with a refurbished or repaired product.
The conditions of this guarantee are:
•
The guarantee shall only apply to defects that
occur within the 12 month guarantee period.
•
Proof of purchase is required.
•
The equipment is returned to BT or its agent as
instructed.
•
This guarantee does not cover any faults or
defects caused by accidents, misuse, fair wear
and tear, neglect, tampering with the equipment,
or any attempt at adjustment or repair other than
through approved agents.
•
This guarantee does not affect your statutory
rights.
If you experience any problems, please call the Helpline on 0870 605 8047
BT Freelance XA 5000 – Edition 1.1 – 17.10.05 – 7113
Within the 12 month guarantee period:
If you experience difficulty using the product,
prior to returning it, please read the 'Help'
section beginning on page 51, or contact the
BT Freelance Helpline on 0870 605 8047,
9am–5.30pm, Monday to Friday and
9.30am–2.30pm on Saturdays.
In the unlikely event of a defect occurring, please
follow the Helpline's instructions for replacement
or repair.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee
period has ended, the repair must meet the
approval requirements for connection to the
telephone network. We recommend that you
contact BT's approved repair agent, Helpdesk
Solutions on 08702 405 029 or a local qualified
repairer.
Returning your product
If the Helpline is unable to remedy your problem
they will ask you to return the product. Where
possible, pack the product in its original
packaging. Please remember to include all parts,
including the line cords, power supply units and
the original batteries. Please not that we cannot
take responsibility for goods damaged in transit.
Please obtain and keep proof of posting from the
Post Office or other carrier.