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ioSafe Solo G3 User Manual

Solo series desktop drive/ fanless airflow design/data recovery service
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User Manual

ioSafe
Solo G3
Fanless Airflow Design
•
Data Recovery Service (DRS)
•
No-Hassle
•
Built to protect and backup data:
Backup for Primary Hard Drive
•
Protect against primary drive failure or corruption
Fire Damage
•
Up to 1550°F per ASTM E-119, 30 minutes
Floods & Water Damage
•
10 foot depth, 72 hours, salt or fresh water
Theft
•
Kensington® Lock Slot and Floor Bolt Down and
Padlock Capable Design
Warranty
TM
ioSafe P/N: 910-11131-00 Rev 4
0

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Summary of Contents for ioSafe Solo G3

  • Page 1: User Manual

    Up to 1550°F per ASTM E-119, 30 minutes Floods & Water Damage • 10 foot depth, 72 hours, salt or fresh water Theft • Kensington® Lock Slot and Floor Bolt Down and Padlock Capable Design ioSafe P/N: 910-11131-00 Rev 4...

  • Page 2: Table Of Contents

    Specifications ..................8 System Requirements ................9 Precautions ..................9 About USB ..................12 Securing the ioSafe Solo G3 (Suggestions) ......... 13 Backup and Encryption Software ............14 Connecting the ioSafe Solo G3 ............15 Formatting for Mac OS ............... 17 ioSafe Data Recovery Service .............

  • Page 3: Welcome

    Recovery Service (DRS). Standard warranty term is one (1) year and covers the repair or replacement of the Solo G3 if the unit breaks for any reason. The Data Recovery Service (DRS) must be activated on our website by the original owner. Visit www.iosafe.com for more details on the warranty and DRS.
  • Page 4 Copyrights Copyright ioSafe, Inc. 2012. All rights reserved. No part of this publication may be reproduced or transmitted in any form by any means, electronic, mechanical photocopying, recording or otherwise, without prior written consent. Trademarks All Trademarks mentioned or appearing in this document are the property of their respective owners.
  • Page 5 provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
  • Page 6 Council Directives of the European Union, including the EMC Directive (2004/108/EC) and the Low Voltage Directive (2006/95/EC). A “Declaration of Conformity” in accordance with the applicable directives has been made and is on file at ioSafe, Inc. Changes The material in this document is for information only and subject to change without notice.

  • Page 7: Package Contents

    Package Contents Included in the package: ioSafe Solo G3 (USB 3.0 version shown) USB 3.0 cable (compatible with USB 2.0) AC Power Adapter and cord Quick Start Guide (not shown) DRS Activation Card (not shown)

  • Page 8: Specifications

    Specifications Dimensions (Inches) ............5.0"W x 7.1"H x 11.0"L Weight (Lb.) ....................15 lbs Interface Transfer Rate USB 3.0 ................up to 5 Gbps Ambient Temperature Operating................32°F - 95°F Shipping ................32°F - 135°F Non-operating ........32°F to 1550°F with no data loss Humidity Operating (non-condensing) ..........

  • Page 9: System Requirements

    “NTFS” drive format, the default for all Windows operating systems. For Mac: The ioSafe Solo G3 not specifically “for Mac” can easily be reformatted to work with a Mac. “Solo G3 for Mac” are ready out of the box to work with Mac computers.
  • Page 10 Solo series, or be offsite at a second location. The ioSafe Solo G3 is a great backup device that can help protect data onsite. No matter what the data storage device, keeping redundant copies of your irreplaceable data will improve your chances for data recovery.
  • Page 11 Windows 7/ Vista (SP2) / XP (SP3) ..........USB 3.0, USB 2.0 Note: MS Windows Server OS and Linux can sometimes be or become incompatible with the USB interface. The eSATA interface is the only direct connection fully supported by ioSafe on SoloPRO series hard drives for MS Server or Linux.

  • Page 12: About Usb

    About USB Actual connection performance depends on many factors including: CPU, file system overhead, number of attached devices and more. Given these and other factors, in day-to- day use you can expect maximum, sustained transfer rates to be less than the theoretical rates maximum rates possible with the connection.

  • Page 13: Securing The Iosafe Solo G3 (Suggestions)

    ® (USB 3.0 version shown) For drive security, the ioSafe Solo G3 is equipped with a Kensington security slot, which supports a standard Kensington security cable (sold separately). For more information on the Kensington security slot and available products, visit www.kensington.com. Alternatively, the ioSafe Solo G3 is designed to be floor mounted or padlock compatible as well.

  • Page 14: Backup And Encryption Software

    GUID Partition Table (GPT) formatting. If not, reformatting may be required. Simple instructions are online in the support and FAQ sections at iosafe.com or on page 14 for Mac users who have purchased a NTFS formatted drive and wish to format the drive for a Mac.

  • Page 15: Connecting The Iosafe Solo G3

    OS (See page 17 - Formatting the ioSafe Solo G3 for Mac OS). The ioSafe Solo G3 is ready to use. Save or drag and drop files to the drive as you would to any other drive attached to your computer.
  • Page 16 Although Genie Timeline Professional or an equivalent software may be bundled with the ioSafe Solo G3 upon proper DRS Activation, you are free to use whatever backup software you choose and any commercially available application should work. Genie Timeline Professional is only compatible with Windows OS. We recommend Mac users utilize Time Machine which comes standard on newer Mac OS.

  • Page 17: Formatting For Mac Os

    Disconnect all external Hard Drives and Flash Drives connected to you computer. Power up your ioSafe G3, plug it into your Mac, and wait for it to show up on the (Any information currently on the disk will be deleted.) desktop.

  • Page 18: Iosafe Data Recovery Service

    Full Version Backup Software : Genie9 Timeline Professional (License Key will be emailed after product registration) “No Hassle Warranty” – if it breaks for any reason while covered under any DRS, ioSafe will repair or replace the ioSafe product free of charge. All domestic shipping paid for by ioSafe.
  • Page 19 “data recovery event”, $1000 for the third “data recovery event” and $2000 for the any additional “data recovery events.” For the DRS Basic or original ioSafe DRS plan (products sold prior to 2012), the DRS plan applies to the original owner for the ioSafe product. For the DRS Pro plan, data recovery services will be performed on the registered ioSafe product for the original owner and to one registered computer of the original ioSafe owner attached to the ioSafe product.

  • Page 20: Data Recovery Procedure

    Data Recovery Procedure If the ioSafe Solo G3 faces possible data loss for any reason, you should immediately call the ioSafe Disaster Response Team at 1-888-984-6723 (US & Canada) or 1-530-820-3090 (International) extension 430. You can also send an email to disastersupport@iosafe.com. The professionals at ioSafe can determine the best actions to take to protect your valuable information.
  • Page 21 Once the primary server / computer is repaired or replaced, the original user should restore the primary drive data with the ioSafe backup data...

  • Page 22: Iosafe No-Hassle Warranty

    No-Hassle Warranty If the ioSafe Solo G3 breaks during the warranty period, for any reason, we will repair or replace it. Yes, even if you break it on purpose. The standard term for the warranty is one (1) year from the date of purchase. Monthly or yearly extended terms for No-Hassle Warranty services may be available upon activation.

  • Page 23: Iosafe Contact Information

    Contact Information Corporate Headquarters ioSafe, Inc. 12760 Earhart Avenue Auburn CA 95602 USA Toll Free Phone: 888.98.IOSAFE (984.6723) x400 International Phone: 530.820.3090 x400 USA Toll Free Fax: 888.FAX.IOSAFE International Fax: 530.653.2015 Email: customerservice@iosafe.com Disaster Support US Toll Free Phone: 888.98.IOSAFE (984.6723) x430 International Phone: 530.

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