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ioSafe Duo User Manual

Fireproof and waterproof raid storage device
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ioSafe
Duo
®
Fireproof and Waterproof RAID Storage Device
User Manual

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Summary of Contents for ioSafe Duo

  • Page 1 ® Fireproof and Waterproof RAID Storage Device User Manual...

  • Page 2: Table Of Contents

    1.1 Package Contents ....... . 3 1.2 ioSafe Duo at a Glance ......4 1.3 LED Behavior .

  • Page 3: General Information

    Duo User Manual 1 General Information 1.1 Package Contents Check the package contents to verify that you have received the items below. Please contact ioSafe if any items are missing or damaged. 1x** *Only included with unpopulated units **Power cable is localized to the region you purchased your product for, whether North America, European Union/United Kingdom, or Australia.

  • Page 4: Iosafe Duo At A Glance

    Duo User Manual 1.2 ioSafe Duo at a Glance Front USB Type-C Peripheral Port Power Button Drive Status Type-A Indictators Peripheral Port Rear System Fan Kensington® Lock Slot Power Connector RAID Configuration Jumper Pin Cover Type-C Port...

  • Page 5: Led Behavior

    Duo and protects you against the loss of a single drive. If you purchased an ioSafe Duo with pre-installed drives, no additional steps are necessary to use it in this mode. The Duo works as a RAID 1 device right out of the box. •...
  • Page 6 The ioSafe Duo supports SATA drives of various specifications and different capacities. However, we recommend using drives of the same brand and type for optimal performance that have been qualified by ioSafe. To view a list of qualified drives, please visit iosafe.com. •...

  • Page 7: Hardware Setup

    Please back up your data before beginning this operation. However, if you are using the ioSafe Duo in JBOD mode, the previously existing data will not be erased. See Section 2.3 for an introduction to the RAID and non-RAID modes that the ioSafe Duo supports.
  • Page 8 Duo User Manual b. Remove the waterproof drive cover with the 3mm hex tool. c. Remove the drive trays with the 3mm hex tool.
  • Page 9 Duo User Manual d. If you are removing a previously installed hard drive(s), remove the drive(s) from the drive tray by removing the four (4) drive screws holding it into the tray with a Phillips screwdriver. Otherwise, skip this step.
  • Page 10 Duo User Manual Insert each loaded drive tray into an empty drive bay, ensuring that each one is pushed in all the way. Then tighten the screws using the 3mm hex tool.
  • Page 11 Duo User Manual g. Replace the waterproof drive cover and securely tighten it using the 3mm hex tool. Avoid using tools other than the supplied hex tool to secure the waterproof drive cover as you could under-tighten or break the screw. The hex tool has been designed to flex slightly when the screw is...
  • Page 12 Duo User Manual h. Install the front cover to finish installation and protect the drives from fire. You may optionally use the round magnet provided to attach and store the hex tool on the back of the unit.

  • Page 13: Connecting The Iosafe Duo

    Connect the unit to power using the provided power cord. If you purchased the ioSafe Duo without pre-installed drives, or if you plan to use a different RAID mode other than RAID 1, do not turn on the power yet. Continue to Section 2.3 instead.

  • Page 14: Raid Configuration

    RAID 1 device. RAID 1 invisibly provides you an exact copy of all data stored on the Duo and protects you against the loss of a single drive. If you purchased an ioSafe Duo with pre-installed drives, no additional steps are necessary to do use it in this mode.

  • Page 15: Selecting The Raid Mode

    Duo User Manual 2.3.2 Selecting the RAID Mode a. Ensure that the ioSafe Duo is powered off. b. Peel away the RAID Configuration Jumper Pin Cover sticker located on the rear of the ioSafe Duo. c. Insert the included Jumper onto the appropriate jumper pins according to your desired...

  • Page 16: Connect Additional Usb Peripherals

    RAID mode is correct (see Section 5.1). 2.4 Connect Additional USB Peripherals The USB ports on the ioSafe Duo allow you to connect additional USB peripherals, including external drives and phones. One (1) USB Type-A port and one (1) USB Type-C port have been provided.

  • Page 17: Usage With Windows And Mac Operating Systems

    Following the steps below for your specific Windows operating system to reformat your ioSafe Duo. If you purchased an ioSafe Duo with pre-installed drives, it will work with Windows right out of the box without needing to format it. You may skip this section.
  • Page 18 Duo User Manual Click Next and then Finish to start the format process. When the format is complete, the Drive Properties Box will update to show the new volume name. The new volume can now be found by opening a File Explorer window and clicking on This PC in the navigation pane to the left.

  • Page 19: Accessing Or Disconnecting The Iosafe Duo In Windows

    3.1.2 Accessing or Disconnecting the ioSafe Duo in Windows Accessing the ioSafe Duo When the ioSafe Duo is properly connected and turned on (see Section 2.2), a window may open to allow you access to the volume. If no window appears and you are using Windows 10 or 8.1, find the volume by opening a...

  • Page 20: Usage With Macos

    Figure 20. The USB Plug icon in the Windows 10 Desktop task bar. Disconnecting the ioSafe Duo while Windows is actively reading or writing to the volume can result in data loss. Wait for the Status Light to stop blinking before disconnecting it.

  • Page 21: Accessing Or Disconnecting The Iosafe Duo In Macos

    3.2.2 Accessing or Disconnecting the ioSafe Duo in macOS If the ioSafe Duo is already formatted, an icon representing it will appear on the desktop. You can begin using the ioSafe Duo right away. If it’s unformatted, a message will appear on the desktop saying that the disk is unreadable.

  • Page 22: Securing The Iosafe Duo

    Duo User Manual 4 Securing the ioSafe Duo For drive security, the ioSafe Duo is equipped with a Kensington security slot, which supports a standard Kensington security cable (sold separately). For more information on the Kensington security slot and available products, visit kensington.com.

  • Page 23: Hardware Maintenance

    If the good drive is located in Bay 2, then move it from Bay 2 to Bay 1. It is very important to move the remaining good drive to Bay 1. The ioSafe Duo will always rebuild a RAID 1 mirror from the drive located in Bay 1. Failure to place the good drive in Bay 1 will cause your data to be overwritten.

  • Page 24: Drive Rotation As Part Of A Backup Schedule

    Remove the drive from Bay 2. Refer to Section 2.1.2 for detailed instructions. It is very important to only replace the drive located in Bay 2. The ioSafe Duo will always rebuild a RAID 1 mirror from the drive located in Bay 1. Inserting a replacement drive into Bay 1 will cause your data to be overwritten.

  • Page 25: Replace System Fan

    The power LED will begin blinking red if the system fan is not working. Follow the steps below to replace the malfunctioning fan. Shut down your ioSafe Duo. Disconnect all cables connected to your ioSafe Duo to prevent pos- sible damage.

  • Page 26: Backup Software

    OS Continuous Data Protection (CDP) software for Windows users. DRS Activation is required at iosafe.com to validate purchase prior to downloading software and install code (see Section 7.1). Apple Time Machine — Reformatting the ioSafe Duo is required to use this software with macOS ® ® ® computers (see Section 3.2.1).

  • Page 27: Product Support

    Duo User Manual 7 Product Support Congratulations! You are now ready to manage and enjoy all the features of your ioSafe Duo device. For more information regarding specific features, please refer to our online resources available at iosafe.com. 7.1 Activate Data Recovery Service Protection Register your product to activate your Data Recovery Service protection plan and warranty by visiting iosafe.com/activate.

  • Page 28: Contact Us

    Duo User Manual Follow ioSafe team instructions on proper packaging. ioSafe will recover all data which is recoverable according to the terms of the Data Recovery Service Terms and Conditions. ioSafe will then place any recovered data on a replacement ioSafe device.

  • Page 29: Technical Specifications

    Duo User Manual 8 Technical Specifications Product Model ioSafe Duo Fire Protection Up to 1550° F, 30 minutes per ASTM E-119 Water Protection Fully submersed, fresh or salt water, 10 foot depth, 72 hours Theft Protection Metal Kensington Lock Slot Interface Types &...
  • Page 30 Duo User Manual Product Dimensions 5.9in W x 11.5in L x 9.06in H (150mm W x 292mm L x 230mm H) Compliance EMI Standard: FCC Part 15 Class A EMC Standard: EN55024, EN55032 CE, RoHS, RCM Warranty 2 or 5 years, depending on purchased configuration. A 5 year warranty service is also available upon activation of Data Recovery Service.
  • Page 31 Duo User Manual THIS PAGE INTENTIONALLY LEFT BLANK...
  • Page 32 CDSG. Use of the full ioSafe Duo product is subject to all of the terms and conditions of this User Manual and the above referenced License.

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