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Summary of Contents for ioSafe Solo G3 Secure
- Page 1 Solo G3 Secure Quick Start Guide...
- Page 2 ® ® ©2022-2023 CRU Data Security Group, LLC. ALL RIGHTS RESERVED. CRU , ioSafe , Protecting Your Data™, and No-Hassle™ (collectively, the “Trademarks”) are trademarks owned by CDSG and are protected under trademark law. DataLock® is a registered trademark of ClevX, LLC. U.S. DataLock technology is licensed from ClevX, LLC. Patent: www.clevx.com/patents Product Warranty: CDSG warrants this product to be free of significant defects in material and workmanship for a period of two (2) years from the original date of purchase.
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Page 3: Table Of Contents
4.1. Password Requirements ....................9 4.2. Procedural Conventions ....................9 4.2.1. Adding the ioSafe Solo G3 Secure to the App (Pairing) ........9 4.2.2. Unlocking the ioSafe Solo G3 Secure ..............9 4.2.3. Disconnect the ioSafe Solo G3 Secure From the Computer ......... 10 4.2.4. - Page 4 Solo G3 Secure Quick Start Guide 8.4. I tried to reprovision my G3 Secure, but it doesn’t seem to be working......30 9. Product Support and Data Recovery Service ................31...
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Page 5: Introduction
Solo G3 Secure Quick Start Guide 1. INTRODUCTION This User Manual shows you how to set up and maintain the ioSafe Solo G3 Secure, an app-controlled, hardware encrypted, fireproof and waterproof external storage device, powered by SecureData. The SecureData User app on your Apple or Android device unlocks the G3 Secure using Bluetooth wireless user authentication, which makes it available for reading and writing until you disconnect the drive or lock it again using the app. -
Page 6: General Information
Longer cables may not work or only work intermittently. 2.2. PACKAGE CONTENTS Check the package contents to verify that you have received the items below. Please contact ioSafe if any items are missing or damaged (see Contact ioSafe Support). -
Page 7: App Icon Interpretations
Solo G3 Secure Quick Start Guide 2.3. APP ICON INTERPRETATIONS Meaning Icon G3 Secure is locked G3 Secure is unlocked G3 Secure is blank (for example, it may not be formatted) G3 Secure is connected to the app via Bluetooth and authenticated. If you don’t see this icon, the drive... -
Page 8: Installing The Securedata Lock App
The "SecureData Lock User" app must be installed on your iOS or Android device to connect to your new ioSafe Solo G3 Secure and control all of its functions. Only one copy of the app is required to control multiple G3 Secures. -
Page 9: Passwords And Procedures
• not contain only consecutive numbers or letters, e.g. (1234567), (7654321), (abcdefg) 4.2. PROCEDURAL CONVENTIONS All actions require the ioSafe Solo G3 Secure to be connected to a computer with the USB cable. The procedures in this manual show what the app displays at some point during the procedure. -
Page 10: Disconnect The Iosafe Solo G3 Secure From The Computer
The password on a new G3 Secure is 11223344. We strongly suggest changing the password after unlocking. If the G3 Secure still doesn’t appear in your computer’s file manager, see Section 8: Troubleshooting, page 4.2.3. DISCONNECT THE IOSAFE SOLO G3 SECURE FROM THE COMPUTER Generally, you can just unplug the USB cable. NOTE Some computer systems may require clicking the Safely Remove Hardware/Eject icon on your system prior to unplugging the cable from the computer. - Page 11 Solo G3 Secure Quick Start Guide A. Lock without Unplugging – App is connected to the ioSafe Solo G3 Secure and unlocked 1. In the app, swipe the desired drive name to the left. Note: If it does not swipe left, it needs to be authenticated. See B below.
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Page 12: Entering Settings Mode
The below sub-sections describe how to utilize these settings. If you have any questions, contact Technical Support. NOTE All actions require the ioSafe Solo G3 Secure to be connected to a computer with the USB cable. Unless otherwise noted, procedures listed below assume the G3 Secure has already been... -
Page 13: Password Options
5.1.1. ENABLING 2-FACTOR AUTHENTICATION The 2-Factor Authentication feature will send a confirmation code to your registered mobile number as a text message and then prompt you for the password before granting access to the ioSafe Solo G3 Secure. Enabling 2-Factor Authentication 1. -
Page 14: Changing The Password
Solo G3 Secure Quick Start Guide 5.1.2. CHANGING THE PASSWORD With your ioSafe Solo G3 Secure connected to a computer, follow these steps to change an existing password. Change the Password 1. With the G3 Secure unlocked, tap the desired drive name. -
Page 15: Recovering A Forgotten Password
• After creating password • From the Settings menu Enabling Password Recovery 1. Make sure the ioSafe Solo G3 Secure is unlocked and authorized (logged in) via the SecureData SD User app. 2. Tap the drive name to access Settings. - Page 16 (Example code used in image. 5. If entered correctly, you will see a "Change Password" dialog. Create a new password. Once complete, your ioSafe Solo G3 Secure should be unlocked. Part B: If you previously did not enable Password Recovery and forgot your password, resetting the G3 Secure is the only way to make it usable again.
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Page 17: Access Options And Locking Options
5.2. ACCESS OPTIONS AND LOCKING OPTIONS Below are the three features for locking or restricting usage (and undoing them). 5.2.1. ENABLING READ-ONLY With your ioSafe Solo G3 Secure connected to a computer, follow these steps to change an existing password. Enable Read-Only 1. -
Page 18: Enabling Read/Write
5.2.3. SETTING THE INACTIVITY LOCK To protect against unauthorized access when the ioSafe Solo G3 Secure is connected to a host computer and unattended, the G3 Secure can be set to automatically lock after a pre-set amount of time. -
Page 19: Enabling Biometric Authentication (Touch Id, Face Id, Facial Recognition)
ON). Example: Tap Activate Face ID. 5.2.7. UNLOCKING THE DRIVE WITH AN APPLE WATCH You can unlock your ioSafe Solo G3 Secure with an Apple Watch® if used with iPhone 5S or newer. Unlock the G3 Secure with an Apple Watch 1. -
Page 20: Enabling Remote Wipe
You should be able to lock and unlock your Drive from your Apple Watch. 5.2.8. ENABLING REMOTE WIPE To enhance protection for your ioSafe Solo G3 Secure in case it becomes stolen or lost, you can enable the Remote Wipe feature that will allow you to Remote Wipe (Reset) the unit. -
Page 21: Activating Remote Wipe If You Lost Your Drive
5.2.9. ACTIVATING REMOTE WIPE IF YOU LOST YOUR DRIVE The Remote Wipe option must have been enabled prior to losing the ioSafe Solo G3 Secure (see Section 5.2.8: Enabling Remote Wipe, page 20) If it has not been enabled, rest assured that your data on the G3 Secure cannot be accessed by whomever finds it. - Page 22 Solo G3 Secure Quick Start Guide Activate Remote Wipe 3. As a validation, you must enter your G3 Secure’s Serial Number and tap Remote Wipe. 4. You should see a confirmation that Remote Wipe is activated. Tap OK. The next time the G3 Secure is discovered by any mobile device with the SecureData SD User app...
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Page 23: Managing The Iosafe Solo G3 Secure
6.1. REMOVING A DRIVE If you don’t want to use a previously paired ioSafe Solo G3 Secure with your smartphone app, you can remove it from the app. You can always add it back again by tapping the Home window. To add a Drive, see Section 4.2.1: Adding the ioSafe Solo G3 Secure to the App (Pairing), page... -
Page 24: Creating A Password After A Reset (Blank Drive)
6.4. CREATING A PASSWORD AFTER A RESET (BLANK DRIVE) Perform this procedure after the ioSafe Solo G3 Secure has been reset. This password procedure is required to format the G3 Secure and must be performed after the app has been installed on your phone (or other device). - Page 25 Solo G3 Secure Quick Start Guide CAUTION If a mistake was made while defining a new password or the procedure was not completed, you'll find you won't be able to use the G3 Secure until you create a password.
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Page 26: Usage With Windows And Mac Operating Systems
If you can't find the G3 Secure, then you may still need to format it. You will also need to format it if you wish to use the G3 Secure with both macOS and Windows computers. See Section 7.1.3: Format the ioSafe Solo G3 Secure, page 26 for directions. - Page 27 Solo G3 Secure Quick Start Guide To format the volume, right-click the Drive Properties Box of the drive (highlighted yellow in the figure below) and select New Simple Volume... The Disk Management pane with the Drive Properties Box highlighted in yellow.
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Page 28: Usage With Macos
If it’s unformatted, a message will appear on the desktop saying that the disk is unreadable. Use Disk Utility to easily format the drive (see Section 7.2.3: Format the ioSafe Solo G3 Secure, page 28). 7.2.2. DISCONNECT THE IOSAFE SOLO G3 SECURE Eject the G3 Secure before powering down the unit by dragging the G3 Secure’s icon to the Trash, or... - Page 29 Solo G3 Secure Quick Start Guide Select the format type. Select APFS if you are using SSDs. If you are using hard drives, choose OS X Extended (Journaled). If you need to use your G3 Secure with both macOS and Windows computers, choose ExFAT instead.
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Page 30: Troubleshooting
8.1. I CAN'T ACCESS THE DRIVE DATA OR FIND THE DRIVE AFTER I UNLOCK IT. The ioSafe Solo G3 Secure is not initialized and needs to be formatted—no data exists. It may have been reset. To format, see Section 7: Usage with Windows and Mac Operating Systems, page 8.2. - Page 31 Register your product to activate your Data Recovery Service protection plan by visiting iosafe.com/activate. If the ioSafe Solo G3 Secure breaks during the warranty period, we will repair or replace it. If you face possible data loss, immediately call ioSafe Data Recovery Services. ioSafe can determine the best actions to take to protect your valuable information.
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