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ioSafe Duo User Manual

Fireproof and waterproof raid storage device
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ioSafe
Duo
®
Fireproof and Waterproof RAID Storage Device
User Manual

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Summary of Contents for ioSafe Duo

  • Page 1 ® Fireproof and Waterproof RAID Storage Device User Manual...

  • Page 2: Table Of Contents

    1.3 Package Contents ......4 1.4 ioSafe Duo at a Glance ......5 1.5 LED Behavior .

  • Page 3: General Information

    This User Manual will show you how to properly set up an ioSafe Duo, from installing your own drives, to customizing your RAID configuration, to using it with Windows and macOS oper- ating systems.

  • Page 4: Package Contents

    Duo User Manual 1.3 Package Contents Check the package contents to verify that you have received the items below. Please contact ioSafe if any items are missing or damaged. ioSafe Duo Qty. 1 USB Type C Cable Qty. 1 USB Type A to C Cable Qty.

  • Page 5: Iosafe Duo At A Glance

    Duo User Manual 1.4 ioSafe Duo at a Glance Front USB Type-C Peripheral Port Power Button Drive USB Type-A Status Peripheral Port Indictators Rear System Fan Kensington® Lock Slot Power Connector RAID Jumper Pin Cover Type-C Port...

  • Page 6: Led Behavior

    1.5 LED Behavior This table describes the behavior of the LEDs on the front of the ioSafe Duo. Note that a “RAID array” is how the two hard drives inside the ioSafe Duo are linked together. One of the ways they can be linked together is as a RAID 1, which automatically ensures that an exact copy of your data is always available in case one of the hard drives in the ioSafe Duo dies.
  • Page 7 • To avoid overheating, the ioSafe Duo should be operated in a well-ventilated area. RAID • Use only drives that are in perfect condition. Avoid using drives that have ever devel- oped bad sectors during previous use.

  • Page 8: Hardware Setup

    Please back up your data before beginning this operation. However, if you are using the ioSafe Duo in JBOD mode, the previously existing data will not be erased. See Section 2.3 for an introduction to the RAID and non-RAID modes that the ioSafe Duo supports.
  • Page 9 Duo User Manual b. Remove the waterproof drive cover with the 3mm hex tool. c. Remove the drive trays with the hex tool.
  • Page 10 Install a compatible drive into each drive tray using the supplied four (4) drive screws and a Phillips screwdriver. Please visit iosafe.com for a list of qualified drive models. Since you’ll likely be using this as part of a RAID array, ioSafe recommends that both installed drives should have the same capacity.
  • Page 11 Duo User Manual Insert each loaded drive tray into an empty drive bay, ensuring that each one is pushed in all the way. Then tighten the screws using the hex tool.
  • Page 12 Duo User Manual g. Replace the waterproof drive cover and securely tighten it using the hex tool. Avoid using tools other than the supplied hex tool to secure the waterproof drive cover as you could under-tighten or break the screw. The hex tool has been designed to flex slightly when...
  • Page 13 Duo User Manual h. Install the front cover to finish installation and protect the drives from fire. You may optionally use the round magnet provided to attach and store the hex tool on the back of the unit.

  • Page 14: Connecting The Iosafe Duo

    Duo User Manual 2.2 Connecting the ioSafe Duo Connect the ioSafe Duo to your computer using one of the provided USB cables. USB Type-C Cable For the fastest performance, connect the Duo to a USB 3.2 Gen 2 Type-C port on your computer.
  • Page 15 Connect the Duo to power using the provided power cord. If you purchased the ioSafe Duo without pre-installed drives, or if you plan to use a different RAID mode other than RAID 1, do not turn on the power yet. Continue to Section 2.3 instead.

  • Page 16: Raid Configuration

    RAID 1 device. RAID 1 automatically maintains an exact copy of all data stored on the Duo and protects you against the loss of a single drive. If you purchased an ioSafe Duo with pre-installed drives, no additional steps are necessary to do use it in this mode.

  • Page 17: Selecting The Raid Mode

    2.3.2 Selecting the RAID Mode a. Power off the ioSafe Duo. b. Peel away the RAID Jumper Pin Cover sticker located on the rear of the ioSafe Duo. c. Insert the included jumper onto the appropriate jumper pins according to your...

  • Page 18: Connect Additional Usb Peripherals

    Failure to hold the power button down will cause the ioSafe Duo to appear on your computer as two separate drives (JBOD Mode) instead of one unified drive, regardless of what RAID jumper setting you use.

  • Page 19: Usage With Windows And Mac Operating Systems

    Double-click on the icon representing the ioSafe Duo. If you have installed your own hard drives in the ioSafe Duo and did not order a Duo with pre-installed drives, then you will need to reformat your Duo before you can see it on your computer.

  • Page 20: Formatting The Iosafe Duo

    Follow the steps below for Windows 10 and Windows 8.1 to reformat your ioSafe Duo. If you purchased an ioSafe Duo with pre-installed drives, it will work with Windows right out of the box without needing to format it. You may skip this section.
  • Page 21 Then check the box labeled Quick Format, which ensures that the formatting process will take less than a minute. If you want to use your ioSafe Duo with both macOS and Windows, choose the ExFAT file system.

  • Page 22: Usage With Macos

    Double-click on the icon to access it. If you purchased an ioSafe Duo with pre-installed hard drives and this is your first time using it, then you will need to reformat it before you can write files to it.

  • Page 23: Formatting The Iosafe Duo

    Duo User Manual 3.2.1 Formatting the ioSafe Duo Use Disk Utility to format the drives in the Duo, which can be found in Applications → Utilities, or by selecting Spotlight Search (Command + Space) and typing in “Disk Utility”...

  • Page 24: Create A Boot Drive

    Duo User Manual 3.2.3 Create a Boot Drive To create a boot drive, you must first install macOS on the ioSafe Duo by using a third- party app like MacDaddy Install Disk Creator. Next, go to System Preferences → Startup Disk.

  • Page 25: Securing The Iosafe Duo

    Duo User Manual 4 Securing the ioSafe Duo For drive security, the ioSafe Duo is equipped with a Kensington security slot, which supports a standard Kensington security cable (sold separately). For more information on the Kensington security slot and available products, visit kensington.com.

  • Page 26: Hardware Maintenance

    “Hardware and Sound” category. The Control Panel, sorted by Large Icon view. Right click on the ioSafe Duo device and select Properties. It may be categorized under the “Unspecified” category and named “Device”. Right-clicking on the ioSafe Duo device in “Devices and...
  • Page 27 Duo User Manual In the Device Properties window that opens, select the Hardware tab. Select USB Mass Storage Device from the list on the Hardware tab. Then click the Proper- ties button.
  • Page 28 Duo User Manual In the properties window that opens, select the Details tab. Click on the Property drop-down box and select Bus reported device description from the list that appears.
  • Page 29 If the RAID mode is incorrect or the ioSafe Duo does not appear on your computer, restart the array creation process by powering off the ioSafe Duo. Then, press and hold down on the Power button until the Power button begins blinking blue.

  • Page 30: Replace A Failed Drive In A Raid 1 Array

    It is very important to move the remaining good drive to Bay 1. After being powered off, the ioSafe Duo will always rebuild a RAID 1 mirror from the drive located in Bay 1. Failure to place the good drive in Bay 1 will cause your data to be overwritten.

  • Page 31: Drive Rotation As Part Of A Backup Schedule

    Duo User Manual Do not attempt to use the ioSafe Duo while the RAID is rebuilding. While the ioSafe Duo can handle data transfers during a rebuild, if something else happens like a loss of power while data is transferring during a RAID rebuild, there is a chance that data loss may occur.

  • Page 32: Replace System Fan

    The power LED will turn a solid red if the system fan is not working. Follow the steps below to replace the malfunctioning fan. Shut down your ioSafe Duo. Disconnect all cables connected to your ioSafe Duo to pre- vent possible damage.

  • Page 33: Troubleshooting

    Duo and connecting it to a different USB port. If that is unsuccessful, then you have likedly connected the ioSafe Duo to a USB port on your computer that uses what’s known as an ASMedia™ USB host controller, which will need dif- ferent driver software to work correctly with the ioSafe Duo.
  • Page 34 There may be more than one item in the list. In the submenu that appears, click Update driver. These items will need their driver updated to work properly with the ioSafe Duo. Choose one and follow the remaining steps.
  • Page 35 Duo User Manual Select Browse my computer for driver software on the new window that appears. Choose “Browse my computer for driver software”. Choose Let me pick from a list of available drivers on my computer. Click “Let me pick from a list of available drivers on my...
  • Page 36 Repeat Steps C through F for all items in the Device Manager list that say both “ASMedia” and “Host Controller”. The ioSafe Duo should now appear on your computer. If you experience any issues with this procedure, please contact ioSafe Technical Support (see Section 6.3).

  • Page 37: Product Support

    Duo User Manual 7 Product Support Congratulations! You are now ready to enjoy all the features of your ioSafe Duo. For more infor- mation regarding specific features, please refer to our online resources available at iosafe.com. 7.1 Activate Data Recovery Service Protection Register your product to activate your Data Recovery Service protection plan and warranty by visiting iosafe.com/activate.

  • Page 38: Contact Us

    Report the disaster event and obtain return shipping address/instructions. Follow ioSafe team instructions on proper packaging. ioSafe will recover all data which is recoverable according to the terms of the Data Recovery Service Terms and Conditions. ioSafe will then place any recovered data on a replacement ioSafe device.

  • Page 39: Appendix: Technical Specifications

    Duo User Manual Appendix: Technical Specifications Product Model ioSafe Duo Fire Protection Up to 1550° F, 30 minutes per ASTM E-119 Water Protection Fully submersed, fresh or salt water, 10 foot depth, 72 hours Theft Protection Metal Kensington Lock Slot Interface Types &...
  • Page 40 Duo User Manual Product Weight Unpopulated: 23.8 pounds (10.80 kg) Populated: 25.8-26.8 pounds (11.70-12. 1 6 kg) (depending on drive model) Product Dimensions 5.9in W x 11.5in L x 9.06in H (150mm W x 292mm L x 230mm H)
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  • Page 44 CDSG. Use of the full ioSafe Duo product is subject to all of the terms and conditions of this User Manual and the above referenced License.

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