Guarantee And Service Information; Important Safety Information - EcoWater ESM9+ Owner's Manual

Guarantee and service information

All EcoWater ESM+ softeners are fully covered by a one year parts guarantee against manufacturing defect from
the date of purchase. The resin vessel and brine tank are covered by a 10 year replacement warranty excluding
labour. Please read below for details on warranty. This warranty does not affect the statutory rights of the consumer.
Any faults which are not attributable to the water softener but to faulty installation or operation will be chargeable.
The following are excluded from your warranty and a call out will be chargeable:
1. Water softeners installed where pressure or flow rates are not within the limits stated.
2. Faults arising from misuse or neglect.
3. Failure to replenish salt when required.
4. Not using tablet salt.
5. Resetting the programmer in the event of a power failure.
6. Resetting the programmer when the water hardness changes.
7. Excessive water usage from faulty water outlets or the total amount of water used exceeding the unit's
softening capacity.
8. Water softeners not installed in accordance with regional WRC regulations.
9. Any fault arising from repairs or alterations to the water softener carried out by anyone other than
authorised EcoWater agents.
10. Water softeners installed outside the mainland counties of the United Kingdom and Eire.
11. Faults arising from installation, plumbing or electrical issues.
12. Any defect or damage occasioned by fire, lightning, explosion, flood, storm, tempest, impact or other
extraneous causes including vermin attack or acts of God.
13. Water softener installed on bore hole, well water or a non-standard installation not covered by the instruction
book may be subject to limitations on the warranty provided.
14. Units installed in such a way that access for servicing is restricted.
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Important: safety information
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of
the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will
not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by EcoWater Systems could void the user's authority to operate the
equipment.
European Directive 2002/96/EC requires all electrical and electronic equipment to be disposed of according to Waste Electrical
and Electronic Equipment (WEEE RM05711) requirements.