Troubleshooting - EcoWater ESM9+ Owner's Manual

Operating your softener
5. The currently selected option has a black dot next to
it. Press the DOWN ( ) or UP ( ) buttons to scroll to the
desired option, then press SELECT to choose it.
• utomatic cancels a manually scheduled recharge
(if it has not already begun) and lets the electronic
control determine when to recharge next.
• Recharge now begins a recharge after the
SELECT button is pushed again in Step 6.*
• Schedule sets a recharge to begin at the pre-set
recharge time.
6. Press the SELECT button. The display will go
back to the softener menu.
7. Press the LEFT ( ) button to exit this menu, or wait
30 seconds for it to exit automatically.
Please note you cannot reset the salt alarm using the remote.
*The softener may not respond instantly to the remote's command.
Because of the way information is distributed in the HydroLink™
network, it may take a few seconds (or even minutes if multiple AC
powered devices are in the network).
SEND E. .S.E. MESS GE
Checking your softener's performance
The E.A.S.E. telephone diagnostics facility allows the
performance of your softener to be checked remotely.
To send an E. .S.E. message:
1. From any of the rolling status screens, press the
SELECT button to display the Main menu.
2. Press the DOWN ( ) button to scroll through the
menu options until dvanced settings is highlighted.
3. Press the SELECT button to display the dvanced
settings menu (see below).
Advanced settings
Cycle times
Special features

Troubleshooting

4. Press the DOWN ( ) button to scroll through the
menu options until Troubleshooting is highlighted.
8
Please Remember Only use tablet or pellet salt in your softener!
(continued)
5. Press the SELECT button to display the
Troubleshooting menu (see below).
Troubleshooting
Send EASE message
Diagnostics
Setup changes
6. Make sure Send E. .S.E. message is highlighted.
7. Dial the E.A.S.E. telephone number 0870 429 9054
8. When connected, the E.A.S.E. Service Centre will
ask you to give your Customer Reference Number and
brief description for the call.
9. After the tone, leave your details and then hold the
phone's receiver an inch or two from the E.A.S.E. port
on the softener's faceplate (see page 4). Maintain the
receiver steadily in this position during the entire
transmission.
10. With the phone ready, press the SELECT button
to display the Send E.A.S.E. message screen and
begin transmission.
11. A bar is displayed showing the transmission's
progress (see below). Once completed, the
Troubleshooting screen immediately reappears
(see step 5).
12. Press the LEFT ( ) button three times to return
to the rolling status screens.
Send EASE message
35%
2:37 PM
Troubleshooting
If you are experiencing poor water flow, please check all plumbing first as it is extremely rare for a softener to cause flow rate problems.
Checklist
PROBLEM: Hard water or intermittently hard water
1. Is the salt level above level 2?
2. Is the bypass valve closed and the inlet and outlet valves open?
3. Is the hardness setting correct?
4. Is the salt warning displayed?
PROBLEM: No water
1. Is the water mains open?
2. Are the inlet and outlet valves open?
PROBLEM: Unit recharges at incorrect time of day
1. Is the present time correct?
2. Has there been a power cut? (over 72 hours)
PROBLEM: No recharge occurring or, little or no salt usage
1. Is the water soft?
PROBLEM: Excessive salt usage
1. Check the Hardness.
PROBLEM: No water in cabinet or very low
1. This is quite normal. Unlike conventional water softeners
only a few inches of water is at the bottom of the cabinet.
PROBLEM: High water level in cabinet
1. Is the water level in the salt cabinet high?
(i.e. above 2 on the salt level indicator.)
PROBLEM: Water running down the overflow
1. Is the water level in the salt cabinet high?
(i.e. above 2 on the salt level indicator.)
PROBLEM: Water running down the drain line constantly
1. Is the unit in recharge mode?
2. Does an error code appear, e.g. "ERR01"?
PROBLEM: Electronic faceplate
1. Is the faceplate blank?
2. Does an error code appear, e.g. "ERR03"?
Important Note: If problem persists, bypass softener and call for service (please see page 7).
Please Remember Only use tablet or pellet salt in your softener!
Solution
1. Fill the cabinet with salt and 2 litres of water.
Set salt level & recharge now.
2. Close the bypass valve and open the inlet and outlet valves.
3. Call EcoWater Service Dept.
4. Fill the cabinet with salt and 2 litres of water.
Set salt level & recharge now.
1. Open water mains.
2. Open the inlet and outlet valves. Ensure by-pass valve is closed.
1. Reset the clock.
2. Reset the clock.
1. If yes, no action is required. If no, call EcoWater Service Dept.
1. Call EcoWater Service Dept.
1. No action necessary.
1. Initiate an immediate recharge. If the problem returns, call for service.
1. If yes, bypass the water softener and call for service.
1. If yes, wait until it finishes, check the clock and recharge time settings and
adjust if incorrect.
2. Check all electrical connections are secure. Turn the power off for ten
seconds, and then switch back on.
1. Check the power is turned on and all connections are secure.
2. Check all electrical connections are secure. Turn the power off for ten
seconds, and then switch back on. If problem persists, bypass softener
and call for service.
9