Universal Serial Bus (Usb) Specific Problems; Mobile High-Definition Link (Mhl) Specific Problems - Dell UltraSharp U3415W User Manual

Universal Serial Bus (USB) Specific Problems

Specific
Symptoms
USB interface is USB peripherals
not working are not working
High Speed High Speed USB
USB 3.0 3.0 peripherals
interface is working slowly or
slow not working at all
Wireless mouse Do not respond
is not working or responds
or lagging slowly

Mobile High-Definition Link (MHL) Specific Problems

Specific
Symptoms
MHL interface Can not see MHL
is not working device image
shown on
monitor
What You
Experience
• Check that your monitor is turned On.
• Reconnect the upstream cable to your computer.
• Reconnect the USB peripherals (downstream connector).
• Switch Off and then turn On the monitor again.
• Reboot the computer.
• Some USB devices like external portable HDD require higher
electric current; connect the device directly to the
computer system.
• Disconnect one upstream USB cable when using two
upstream connections.
• Check that your computer is USB 3.0-capable.
• Some computers have USB 3.0, USB 2.0, and USB 1.1 ports.
Ensure that the correct USB port is used.
• Reconnect the upstream cable to your computer.
• Reconnect the USB peripherals (downstream connector).
• Reboot the computer.
• Increase the distance between the USB 3.0 peripherals and
the wireless USB receiver.
• Position your wireless USB receiver as close as possible to
the wireless mouse.
• Use a USB-extender cable to position the wireless USB
receiver as far away as possible from the USB 3.0 port.
What You
Experience
• Ensure your MHL cable and MHL device are MHL certified.
• Check your MHL device is turned On.
• Check your MHL device is not in Standby mode.
• Check physical MHL cable connection is corresponding to
input source selected on OSD Menu i.e., MHL.
• Wait for 30 seconds after connecting MHL cable as some
MHL devices require longer recovery time.
Possible Solutions
Possible Solutions
Troubleshooting
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