Call Forwarding; Call Forward Immediate (Cfim); Call Forward Unavailable (Cfu); Call Forward Busy (Cfb) - Aastra 51i User Manual

Call Forwarding

It is possible to set up your telephone to forward telephone calls to another number.
Important

If you set up call forward without an optional timeout and the second number is not answered,
your call will be forwarded to that number's voicemail, not your own. For the call to revert to your
voice mail you need to set an optional timeout of less than 20. Minimum optional timeout is 5.
The value is seconds.

If you set up call forward to an external number, remember to put a 9 at the beginning

You can set up a directory entry for regularly used Call Forward commands (see Page 6)
There are three options. It is necessary to pick up the handset or press the hands free button for the
function to be actioned:

Call Forward Immediate (CFIM):

(Also known as "forward all calls" or "call forward unconditional")
When someone calls your extension, their call is immediately diverted elsewhere (eg if you are out of the
office you could divert calls to your mobile).
To Set: * 21 * <phone number> [* <optional timeout> ] #
To Query: * # 21 #
To Cancel: # 21 #
eg * 21 * 1234 * 15 # - will immediately divert calls made to your extension to extension 1234. If 1234 is
not answered within 15 seconds, the call will divert to your voice mail.

Call Forward Unavailable (CFU):

(Also known as "call forward on no answer")
If your telephone isn't answered, the call will be diverted elsewhere. The default is to divert to your voice
mail. However, you could change it to divert to your mobile phone or another staff member.
To Set: * 61 * <phone number> [* <optional timeout> ] #
To Query: * # 61 #
To Cancel: # 61 #
eg * 61 * 90712 345 678 # if you do not answer your telephone the call will be diverted to this mobile
number. As there is no optional timeout, if this second number is not answered, the call will divert to the
second number's voice mail if it is enabled.

Call Forward Busy (CFB):

(Also known as "Call forward when Engaged")
If you are engaged in a telephone call, you can immediately divert the call. The default is to divert to your
voice mail. However, you could set it to divert to another staff member.
To Set: * 67 * <phone number> [* <optional timeout>] #
To Query: * # 67 #
To Cancel: # 67 #
Faults should be directed to the Service Point
Telephone: 2626
Version 2
January 2012
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