Avaya 4630 User Manual
  1. Manuals
  2. Brands
  3. Avaya Manuals
  4. IP Phone
  5. 4630
  6. User manual
Avaya 4630 User Manual

Avaya 4630 User Manual

Avayaa 4630; 4630w ip telephone
Hide thumbs Also See for 4630:
Table of Contents

Advertisement

Quick Links

Download this manual See also: Installation Manual
4630/4630SW IP Telephone
Release 2.0
User's Guide
555-233-764
Issue 2.0
December 2003

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the 4630 and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Avaya 4630

Summary of Contents for Avaya 4630

  • Page 1 4630/4630SW IP Telephone Release 2.0 User’s Guide 555-233-764 Issue 2.0 December 2003...
  • Page 2 Copyright 2003, Avaya Inc. Such intrusions may be either to/through synchronous (time- All Rights Reserved multiplexed and/or circuit-based) or asynchronous (character-, message-, or packet-based) equipment or interfaces for reasons of: Notice • Utilization (of capabilities special to the accessed equipment) Every effort was made to ensure that the information in this document •...
  • Page 3 It does not imply that Industry Canada Part 15: approved the equipment. For 4630: Declarations of Conformity Note: This equipment has been tested and found to comply with United States FCC Part 68 Supplier’s Declaration of Conformity...
  • Page 4 Japan For 4630: This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may occur, in which case, the user may be required to take corrective actions.

  • Page 5: Table Of Contents

    Conventions Used xiii Symbolic Conventions xiii Typographic Conventions xiii Related Documentation/Training xiii Introducing Your 4630/4630SW IP Telephone Introduction The 4630/4630SW IP Telephone Using the Touchscreen Navigating Application Screens 4630/4630SW IP Telephone Applications Phone Application Speed Dial Application Call Log Application...
  • Page 6 Contents Using Your 4630/4630SW IP Telephone Introduction Making Calls Manual Dialing Automatic (Speed) Dialing Calling a Party From the Call Log Calling a Party From the Directory Calling a Party From the Web Access Application Receiving Calls Call Handling Features...
  • Page 7 Contents Using the Directory Application Introduction About the Directory Locating a Phone Number Using the Directory Calling a Person Listed in the Directory Adding a Directory Entry to a Speed Dial Group Resolving Search- or Directory-Related Problems Trouble Message Resolution Using the Voice Mail Application Introduction Accessing the Voice Mail Application...
  • Page 8 Contents 4630/4630SW IP Telephone Options Introduction Accessing the Options and Preferences Screen Touchscreen Options Setting the Screen Idle Timeout Duration Setting the Keyboard Layout Setting Button Click Feedback Calibrating the Screen Cleaning the Screen Call Log Options Activating/Deactivating Call Logging...
  • Page 9 Headsets for 4600 Series IP Telephones Handsets for 4600 Series IP Telephones Troubleshooting 10-1 Introduction 10-1 Basic Troubleshooting 10-2 Troubleshooting 4630 Applications 10-5 Resetting and Power Cycling the IP Telephone 10-8 Resetting Your Phone 10-8 Power Cycling the Phone 10-9...
  • Page 10 Contents Issue 2.0 December 2003...

  • Page 11: About This Guide

    Document Organization. Intended Audience This document is intended for IP telephone users who have a 4630/4630SW IP Telephone at their desks. It is not intended to be a technical reference guide for System Administrators or phone technicians. Issue Date This document was issued for the first time in December, 2001.

  • Page 12: How To Use This Document

    This guide is organized to help you find topics in a logical manner. Read it from start to finish to get a thorough understanding of how to use your 4630/4630SW IP Telephone, or review the Table of Contents or Index to locate information specific to a task or function you want to perform.

  • Page 13: Conventions Used

    About This Guide Conventions Used Conventions Used This guide uses the following textual, symbolic, and typographic conventions to help you interpret information. Symbolic Conventions These symbols precede additional information about a topic. NOTE: NOTES: Typographic Conventions This guide uses the following typographic conventions: Document Underlined type indicates a chapter, section, or sub-section in this document containing additional information about a topic.
  • Page 14 Related Documentation/Training About This Guide Issue 2.0 December 2003...

  • Page 15: Introducing Your 4630/4630Sw Ip Telephone

    4630/4630SW’s online corporate phone directory, a call log, and more than 100 available Speed Dial buttons. This chapter introduces you to the layout of the 4630/4630SW IP Telephone. It provides a description for the phone screen, each functional button, and other phone characteristics, such as effective use of the touchable display screen.

  • Page 16: The 4630/4630Sw Ip Telephone

    Introducing Your 4630/4630SW IP Telephone The 4630/4630SW IP Telephone The 4630 and 4630SW IP telephones are multi-line phones, typically with from 3 to 5 call appearance (incoming/outgoing) lines, up to 21 administrable Feature buttons (as assigned by your System Administrator, and including 5 fixed Feature buttons), a 4 1/2 inch by 3 1/3 inch screen display, and a two-way speakerphone.
  • Page 17 Introducing Your 4630/4630SW IP Telephone Introduction Table 1-1. 4630/4630SW IP Telephone Button/Feature Descriptions Callout Button/Feature Button/Feature Number Name Description Screen This dial adjusts the display screen’s brightness, and is Brightness located on the back side of the upper right corner of the Control telephone main housing.

  • Page 18: Using The Touchscreen

    Using the Touchscreen New 4630 IP Telephone users may be unfamiliar with touching a screen to initiate an action or feature instead of pressing a button. Once you begin using your phone on a regular basis, you will find it has been designed for simplicity and ease of use.

  • Page 19: Navigating Application Screens

    Navigating Application Screens Navigate the 4630’s application screens by selecting Feature buttons or application-specific buttons, depending on the activity you want to perform. Feature and application buttons are either enabled (meaning the button is active and available for selection) or disabled (not active, not available for selection).

  • Page 20: Phone Application

    3. Feature buttons. 4. If set on the Options and Preferences screen, an Edit Dialing display panel. 5. Application tabs which provide access to the other 4630 applications. You can always access the Phone function from any other application screen by selecting the Phone application tab.

  • Page 21: Call Log Application

    (Item 3 above) are temporarily replaced by more Feature buttons, one of which allows you to delete that entry. 5. Application tabs which provide access to the other 4630 applications. You can always access the Call Log from any other application by selecting the Call Log application tab.

  • Page 22: Directory Application

    2. Name entry field for a Directory search and related Feature buttons (Search and Clear). 3. Keyboard for entry of search criteria. 4. Application tabs which provide access to the other 4630 applications. If administered, you can always access the Directory from any other application by selecting the Directory application tab.

  • Page 23: Voice Mail Application

    Help, or log off from voice mail. 4. Application tabs which provide access to the other 4630 applications. If administered, you can access your voice mail from any other application by selecting the Voice Mail application tab.

  • Page 24: Web Access Application

    Web Access Application The Web Access application offers a way to browse and connect to specific Corporate Intranet information, as well as to Avaya support for the 4630 IP Telephone. Your System Administrator has established a “home page” for your office system containing the sites available for browsing.

  • Page 25: About The Stock Ticker

    4630/4630SW IP Telephone Applications About the Stock Ticker Because it is so advanced, your 4630 IP Telephone can even provide you with an “at a glance” view of current stock market quotes on up to 16 selected stocks and up to 3 major market indices.

  • Page 26: 4630/4630Sw Ip Telephone Security

    (your Call Log and Directory) and prohibits web access. These security measures are described in this section. Also, your 4630 display screen automatically dims when it has been idle for a pre-set period of time, as covered in Display Screen Backlighting later in this chapter.
  • Page 27 If this screen is displayed Then THE DISPLAY The 4630 display area is protected from SCREEN IS LOCKED access. (The telephony capability is active, meaning you may make or receive calls while the display is locked, but you do not have access to Phone Feature buttons such as Transfer or Redial.)

  • Page 28: Logging Off The Phone

    Introducing Your 4630/4630SW IP Telephone Logging Off the Phone Log your 4630 IP Telephone off to prevent unauthorized use during an absence or to protect your unique set of administered features (such as your Speed Dial list) when the phone is shared by multiple users.

  • Page 29: Display Screen Backlighting

    Introducing Your 4630/4630SW IP Telephone 4630/4630SW IP Telephone Applications Display Screen Backlighting Your 4630 IP Telephone’s display has two brightness levels, one signifying an active state and the other signifying an idle state. NOTE: You can set the brightness level and the idle state time period using...
  • Page 30 4630/4630SW IP Telephone Applications Introducing Your 4630/4630SW IP Telephone 1-16 Issue 2.0 December 2003...

  • Page 31: Using Your 4630/4630Sw Ip Telephone

    Using Your 4630/4630SW IP Telephone Introduction This chapter describes how to make calls and receive calls. The telephone Feature buttons that assist in call handling are also covered in this chapter. When the Phone application screen is active, the following (administered) Feature...

  • Page 32: Making Calls

    2. When the number is complete, select Send. A call appearance line highlights, displays the Off-Hook ( ) icon, and starts the Call Timer. The number entered displays on the active call appearance line and the 4630 IP Telephone initiates the call. Issue 2.0 December 2003...

  • Page 33: Automatic (Speed) Dialing

    If all call appearance lines are in use, the Speed Dial feature will not proceed with dialing. NOTE: The 4630/4630SW IP Telephone often receives telephone numbers through the Call Log, Directory, or Web Access application that are not immediately “dialable.” For example, the Call Log may contain an incoming call from the following U.S.
  • Page 34 Using Your 4630/4630SW IP Telephone Speed Dialing a party on a Group List The 4630/4630SW IP Telephone’s advanced capabilities allow up to 120 speed dial entries. Thus, speed dialing using Group Lists as described in the following procedures is convenient and efficient.

  • Page 35: Calling A Party From The Call Log

    NOTE: If your administrator has set up the Enhanced Dialing feature, the 4630/4630SW automatically adds the appropriate digits to precede phone numbers for Missed and In Ans (Incoming Answered) calls when you select Call. This eliminates you having to add any required internal/external dialing codes yourself.

  • Page 36: Calling A Party From The Web Access Application

    Using Your 4630/4630SW IP Telephone Calling a Party From the Web Access Application Your 4630’s optional Web Access application is capable of automatically dialing web links that have been designated by the web author as phone numbers. To call a party via a web link, just select that link.

  • Page 37: Call Handling Features

    Using Your 4630/4630SW IP Telephone Receiving Calls Call Handling Features Use the Feature button panel in the display area or the phone’s dedicated Feature buttons to access call handling features while on a call. Conference The Conference feature allows you to conference up to the maximum number of parties set by your System Administrator.

  • Page 38: Mute

    Receiving Calls Using Your 4630/4630SW IP Telephone Retrieving the held call Select (press) the call appearance line of the held call. The call is now active. Mute During an active call, the Mute feature prevents the party with whom you are speaking from hearing you.

  • Page 39: Speakerphone

    Using Your 4630/4630SW IP Telephone Receiving Calls Redialing using a list of the last eight numbers called 1. Select the Redial ( ) Feature button. The Redial screen displays the last eight unique numbers dialed. NOTE: Following a power-up or phone reset, the Redial list displays only those numbers dialed after the reset or power-up.
  • Page 40 Receiving Calls Using Your 4630/4630SW IP Telephone Changing from the Speakerphone to the handset Pick up the handset and talk. The Speaker and the corresponding indicator next to the Speakerphone button turn off. Changing from the handset to the Speakerphone...

  • Page 41: Transfer

    Using Your 4630/4630SW IP Telephone Receiving Calls Transfer The Transfer feature lets you transfer a call from your telephone to another extension or outside number. Sending a call to another telephone 1. With the call active (or with only one held call and no active calls), select the Transfer ( ) Feature button.
  • Page 42 Receiving Calls Using Your 4630/4630SW IP Telephone 2-12 Issue 2.0 December 2003...

  • Page 43: Using The Speed Dial Application

    Speed Dial Groups Your 4630/4630SW IP Telephone maintains up to 5 Speed Dial Groups with up to 24 Speed Dial buttons (each representing a phone number) per group. You can set up your own group labels/buttons as desired, with the possible exception of one number in the first Group.

  • Page 44: Changing Or Deleting A Group Label

    Speed Dial Groups Using the Speed Dial Application Changing or Deleting a Group Label 1. To access the Speed Dial application from any other application, select the Speed Dial tab at the bottom of the display screen. The Speed Dial screen displays. 2.

  • Page 45: Speed Dial Buttons

    When you save a new or modified Speed Dial button, it is placed in alphabetical order within its respective Speed Dial Group if the “Alphabetize Entries?” option is set to “Yes,” as described in 4630/4630SW IP Telephone Options. Adding Speed Dial Buttons to a Group or Updating Speed...
  • Page 46 Speed Dial Groups Using the Speed Dial Application 5. Touch the appropriate keyboard characters to enter the name you want to assign to this button using up to 12 characters. This can be a person’s name, phone number, other designation or abbreviation. As you press each character, the Name field populates.
  • Page 47 Using the Speed Dial Application Speed Dial Groups 9. Choose one of the following options: If you want to Then Make a change, one character at Touch the appropriate directional a time arrow to move to the character in error, then touch Backspace. The character to the left of your current position erases.

  • Page 48: Deleting A Speed Dial Button Label

    Speed Dial Groups Using the Speed Dial Application Deleting a Speed Dial Button Label This procedure clears out a single Speed Dial button’s name and number. NOTE: You cannot delete the EMERGENCY button, if one is administered for your phone. 1.

  • Page 49: Using The Call Log Application

    4630/4630SW IP Telephone. To set up Call Log-related options (for example, saving Call Log entries in a permanent log, and deactivating the Call Log), see 4630/4630SW IP Telephone Options. NOTE: Your Telephone Administrator can turn off the ability to display the Call Logs.

  • Page 50: About The Call Log

    Introduction Using the Call Log Application About the Call Log All calls made to or from your 4630 IP Telephone are added to the Call Log. The log displays the following information for each call as available: Caller’s name Caller’s phone number...

  • Page 51: Viewing The Call Log

    Using the Call Log Application Introduction Viewing the Call Log 1. To view the Call Log, select the Call Log application tab from any 4630 application screen. The Call Log screen displays. If the Time/Date default sort order is highlighted, the list of the last six incoming, outgoing, and unanswered calls displays in time and date order.
  • Page 52 NOTES: • If your administrator has set up the Enhanced Dialing feature, the 4630 automatically adds the appropriate digits to precede the phone numbers for Missed and In Ans calls when you select Call. This eliminates you having to add any required internal/external dialing codes to the number yourself.

  • Page 53: Adding A Call Log Entry To A Speed Dial Group

    Using the Call Log Application Introduction Adding a Call Log Entry to a Speed Dial Group If there is at least one available Speed Dial button and a Call Log entry has been selected, the Add to SD button on the Call Log screen is enabled. If all Speed Dial buttons in all Groups have been assigned, this feature will not be available from the Call Log screen.

  • Page 54: Removing Call Log Entries

    Introduction Using the Call Log Application Removing Call Log Entries You can delete an individual Call Log entry, as described in the procedure below. Individual Call Log entry removal is also performed automatically without user intervention when the 101 log entry is created. In this instance, the oldest entry is automatically deleted from the log, to maintain a 100 entry maximum.

  • Page 55: Using The Directory Application

    Using the Directory Application Introduction The Corporate Directory is an optional application for your 4630 IP Telephone system. Check with your System Administrator to see if a Corporate Directory has been established before proceeding with this chapter. This chapter describes how to:...

  • Page 56: Locating A Phone Number Using The Directory

    Locating a Phone Number Using the Directory 1. To access your Corporate Directory, select the Directory application tab from any 4630 application screen. The Query Specification screen displays. 2. In the Name field, type the full or partial name of the person whose number you wish to locate.
  • Page 57 Locating a Phone Number Using the Using the Directory Application Directory 5. Choose one of the following options: If you want to Then Sort the entries in alphabetical To sort the entries in alphabetical or numerical order order, select the Name column heading.

  • Page 58: Calling A Person Listed In The Directory

    NOTE: If your administrator has set up the Enhanced Dialing feature, the 4630 automatically adds the appropriate digits to precede Directory phone numbers when you select Call. This eliminates having to add any required internal/external dialing codes to the number yourself. If...

  • Page 59: Adding A Directory Entry To A Speed Dial Group

    Locating a Phone Number Using the Using the Directory Application Directory Adding a Directory Entry to a Speed Dial Group If there is at least one available Speed Dial button in any Group and a Directory entry has been selected, the Add to SD button on the Directory screen is enabled.

  • Page 60: Resolving Search- Or Directory-Related Problems

    Locating a Phone Number Using the Directory Using the Directory Application Resolving Search- or Directory-Related Problems Search-related problems may occur due to entering improper search criteria or when valid search criteria does not produce the desired result. For example, you may enter an invalid name which cannot be located on the Telephone Number database being searched, or enter a valid name which is not included in the database.

  • Page 61: Using The Voice Mail Application

    Contact your System Administrator for specific information about how your Voice Mail system is set up or with related questions. As with other 4630 applications, note that the top display line on any Voice Mail screen (where the Time and Date usually display) always provides a visual confirmation of any action you request and any system action taking place.

  • Page 62: Accessing The Voice Mail Application

    Using the Voice Mail Application Accessing the Voice Mail Application 1. Access the Voice Mail application by selecting the Voice Mail tab at the bottom of any 4630 application screen. A Log On screen displays, prompting you to enter your voice mail password.

  • Page 63: Using The Inbox

    Using the Voice Mail Application Introduction Using the Inbox After log on, your new messages display on the Inbox screen. The message type can be V (voice message), T (text message), A (attachment), F (fax), or any combination of the four. Pay particular attention to any priority messages (noted in the column with a Flag icon).
  • Page 64 Introduction Using the Voice Mail Application If you want to — Continued Then — Continued Sort the messages shown in Select the column heading of the field by which a different order you want to sort. For example, if messages are currently shown in Date/Time order and you want to see them listed according to who sent the message, select the From column heading.

  • Page 65: Working With Your Messages

    Select the Hang Up button. message Call the person back Select the Call Sender button. The 4630 automatically dials your phone first to connect you, then the sender’s number. Send a voice or text message Select the Reply button. See...

  • Page 66: Text, File, And Fax Message-Specific Options

    Done. NOTE: The File View function is not available in the current 4630 IP Telephone release. While the Name of any file attachment can be viewed, the contents of the attachment must be viewed or printed using your PC.

  • Page 67: Replying To Messages

    Using the Voice Mail Application Introduction Replying to Messages When you select the Reply button on the Message Detail screen, the Reply screen displays. 1. If you want to reply with a voice message, select the Record Voice Message button. To type a text reply, select the Add Text Message button instead.

  • Page 68: Changing Voice Mail Options

    Introduction Using the Voice Mail Application Changing Voice Mail Options Use the Options screen to: Change the password you enter for Voice Mail application log on. Indicate whether you want to see a confirmation message when you delete messages from a folder. Restore the Inbox sort order to the default of Time and Date, in ascending (oldest to most recent message) order.

  • Page 69: Restoring The Default Sort Order

    Using the Voice Mail Application If You Need Help Restoring the Default Sort Order 1. Scroll down until the Restore Default Sort Order button displays. 2. To change the order in which Inbox messages display back to the original (default) setting, select the Restore Default Sort Order button. Inbox messages are re-sorted into Time/Date ascending order (oldest to most recent message).
  • Page 70 If You Need Help Using the Voice Mail Application 6-10 Issue 2.0 December 2003...

  • Page 71: Using The Web Access Application

    Using the Web Access Application Introduction One of the exciting aspects of the 4630/4630SW IP Telephone is its optional Web Access application. You can actually use your telephone to access Avaya-provided information (an online version of this user guide) and your Corporate intranet, if appropriate.

  • Page 72: Navigating Web Pages

    Introduction Using the Web Access Application Navigating Web Pages The Web application browser performs similarly to those on your PC. Navigating the Home Page and Other Standard-Size Web Pages 1. Access the Web Access screen by selecting the Web tab at the bottom of any application screen.

  • Page 73: 4630/4630Sw Ip Telephone Options

    4630/4630SW IP Telephone Options Introduction This chapter describes the procedures available on the Main Options and Preferences screen. For example, you can change the appearance of your touchscreen, set a different ringer tone, add a timer to each call, or set up a “Go to Phone”...

  • Page 74: Touchscreen Options

    How to turn button click feedback on or off How the display screen is oriented How to clean the 4630 Touchscreen without selecting application features or buttons during cleaning You select these options from the Touchscreen Options and Preferences screen, accessed by selecting Touchscreen Options from the Main Options and Preferences screen.

  • Page 75: Setting The Keyboard Layout

    Accessing the Options and Preferences 4630/4630SW IP Telephone Options Screen NOTE: Once the display screen has “timed out,” pressing any button, touching the display, or going off-hook will all restore the display screen to it’s previous brightness level. You may adjust the display screen’s brightness at any time using the Screen Brightness Control dial, located on the back side of the upper right corner of the telephone housing.

  • Page 76: Setting Button Click Feedback

    Calibrating the Screen If needed, adjust the screen display orientation using this option. 1. To change the orientation of your 4630 display, select Calibrate... from the Touchscreen Options and Preferences screen. The Calibrate the Screen screen displays, with an instruction to start calibration.

  • Page 77: Cleaning The Screen

    Call Log Options Cleaning the Screen Use this option to display instructions for cleaning the 4630 IP Telephone’s screen. Cleaning the screen with the instructions displayed ensures that touching the screen during cleaning will not cause buttons, options, or applications to be inadvertently selected.

  • Page 78: Activating/Deactivating Call Logging

    The Call Log Activation screen displays. The current option is highlighted. 2. Select either Yes or No, to indicate whether or not you want to log calls made to or from your 4630 IP Telephone. NOTE: When you select “No” to indicate you no longer want calls logged, calls logged prior to the change remain available for viewing, resorting, deleting, or adding to a Speed Dial button.

  • Page 79: Archiving The Call Log

    4630/4630SW IP Telephone Options Call Log Options Archiving the Call Log The process of automatically archiving your Call Log protects this information in the event of a telephone failure. Your System Administrator generally specifies whether your phone will participate in automatic archiving, which occurs every two hours (or according to a pre-determined time span your System Administrator establishes) when you have more than 50 log entries.

  • Page 80: Reviewing/Updating The Ftp Server Ip Address

    Call Log Options 4630/4630SW IP Telephone Options Reviewing/Updating the FTP Server IP Address Automatic archiving occurs only if there is a valid FTP Server IP Address shown under the FTP Setup... option on the Call Log Options and Preferences screen.

  • Page 81: Phone Application Options

    Redial Feature button. 4. Optionally choosing the Phone screen to display automatically from any of the 4630 application screens upon receiving a call. 5. Optionally choosing the Phone screen to display automatically from any of the 4630 application screens upon originating a call.

  • Page 82: Setting Edit Dialing

    Call Log Options 4630/4630SW IP Telephone Options Setting Edit Dialing 1. To display the Edit Dialing field on the Phone application screen (or to remove it if it is currently displayed), select Edit Dialing from the Phone Options and Preferences screen.

  • Page 83: Selecting A Personalized Ring

    4630/4630SW IP Telephone Options Call Log Options Selecting a Personalized Ring Change the tone or pattern of your phone’s ring using this procedure. 1. To change the ringing tone/pattern, select Personalized Ring Options from the Phone Options and Preferences screen.

  • Page 84: Setting The Go To Phone For Incoming Calls Option

    Call Log Options 4630/4630SW IP Telephone Options Setting the Go to Phone For Incoming Calls Option This option allows you to select or change the Go to Phone for Incoming Calls setting. Three settings are available: On Ringing - When you select this option, the Phone screen automatically displays whenever your phone rings with an incoming call.

  • Page 85: Setting The Call Timer

    4630/4630SW IP Telephone Options Directory Options Setting the Call Timer This option allows you to have a timer displayed during an active call or for a call that you have put on Hold. Displaying the timer is the default, but you can change it using the procedure below.

  • Page 86: Setting Up Or Modifying A Directory User Id And Password

    Directory Options 4630/4630SW IP Telephone Options Setting Up or Modifying a Directory User ID and Password NOTE: Use this option only if your Directory requires entry of a User ID and/or Password. Contact your System Administrator with any questions you may...

  • Page 87: Speed Dial Options

    4630/4630SW IP Telephone Options Directory Options Speed Dial Options Two Speed Dial options are available which allow you to automatically have your Speed Dial buttons alphabetized when you add or modify a button label and to have your Speed Dial entries backed up automatically.

  • Page 88: Backing Up And Restoring Speed Dial Groups

    Directory Options 4630/4630SW IP Telephone Options Backing Up and Restoring Speed Dial Groups The process of backing up your speed dial groups and their respective speed dial buttons protects this information in the event of a telephone failure. Restoring this data is a separate step, and works in conjunction with the backup to make the latest Speed Dial information available to you.

  • Page 89: Network Audio Quality

    Because each telephone system has unique characteristics and settings, modifying the Backup/Restore options generally require the assistance of the System Administrator. For example, it is unlikely that a 4630 IP Telephone user would know the specific Server IP Address to enter when setting up FTP parameters without consulting his or her System Administrator.

  • Page 90: Setting The Automatic Backup Option

    Backup/Restore Options 4630/4630SW IP Telephone Options Setting the Automatic Backup Option The Automatic Backup button must be enabled to perform this procedure. If this button is not enabled, review the chart below to resolve a problem before proceeding. Then The Automatic Backup button is...

  • Page 91: Restoring Data From A Backup File

    1. Select Restore/Download Data... from the Backup/Restore Options and Preferences screen. The 4630 attempts to initiate FTP (File Transfer Protocol) to retrieve the latest backup file from the server. The message “Contacting the FTP server...” displays. Any one of the following additional messages may...
  • Page 92 Backup/Restore Options 4630/4630SW IP Telephone Options If — Continued Then — Continued Connection is made with The message “Cannot obtain the file from the FTP server, but the file the FTP server.” displays. cannot be retrieved for any Contact your System Administrator for reason other than instructions on how to proceed.

  • Page 93: Setting A User Id, Password, And Other Ftp (File Transfer Protocol) Options

    FTP (File Transfer Protocol) Setup screen. They are: Server IP Address - the specific server to which your 4630 IP Telephone is connected, for backup, restore, Corporate Directory and other network-related functions.
  • Page 94 Backup/Restore Options 4630/4630SW IP Telephone Options 2. Choose one of the following options: If you want to Then Add or update the Select Server IP Address. Server IP Address The Server IP Address Entry screen displays with the prompt “Enter IP address”...

  • Page 95: Stock Ticker Option

    4630/4630SW IP Telephone Options Stock Ticker Option If you want to — Continued Then — Continued Add or modify your Select Password. Server Password The FTP Password Entry screen displays with the prompt “Enter Password.” Using the keyboard, enter the Server Password (using parameters provided by your System Administrator).
  • Page 96 Stock Ticker Option 4630/4630SW IP Telephone Options 1. To set up or modify the stock ticker, select Stock Ticker Set-Up from the Stock Ticker Options and Preferences screen. The Stock Ticker Administration screen displays. 2. Select the button to which you want to add/modify a stock symbol.

  • Page 97: Activating/Deactivating The Stock Ticker

    4630/4630SW IP Telephone Options Stock Ticker Option Activating/Deactivating the Stock Ticker You have the option of not displaying the stock ticker by changing the “Stock Ticker Active?” setting from “Yes” (the default setting) to “No.” 1. To activate or deactivate the ticker (depending on the current setting), select Stock Ticker Active? from the Stock Ticker Options and Preferences screen.
  • Page 98 Stock Ticker Option 4630/4630SW IP Telephone Options 8-26 Issue 2.0 December 2003...

  • Page 99: Introduction

    Headsets and Handsets Introduction This chapter provides information about headsets and specialized handsets that are compatible with your IP telephone. Headsets for 4600 Series IP Telephones Avaya supports only those headsets and headset adapters that carry an Avaya brand or logo. There are a variety of Avaya headsets that are compatible with your 4600 Series IP Telephone.

  • Page 100: Handsets For 4600 Series Ip Telephones

    Handsets for 4600 Series IP Telephones Headsets and Handsets Headsets require headset adapters/connectors to operate. Avaya offers three types of headset adapters for 4600 Series IP Terminals: The MIP-1 provides remote call answering and call initialization features with the Avaya Cordless Headset. The Modular base amplifier (M12LUCM), which is a high-performance solution for users who continuously wear headsets, and An HIP cord, which allows basic, direct headset connection to your Avaya...

  • Page 101: Troubleshooting

    Troubleshooting chart provides the most common problems an end user might encounter. The Application Troubleshooting chart provides troubleshooting specific to each of the 4630 applications. The remaining pages in this chapter provide procedures for resetting or power-cycling your phone, when neither Basic nor Application Troubleshooting resolves the problem.

  • Page 102: Basic Troubleshooting

    Introduction Troubleshooting Basic Troubleshooting Problem/Symptom Suggested Resolution Phone does not activate after Unless your System Administrator has connecting it the first time already initialized your telephone, you may experience a delay of several minutes before it becomes operational. Upon plug-in, your telephone immediately begins downloading its operational software, its IP address, and any special features programmed...
  • Page 103 Troubleshooting Introduction Problem/Symptom — Continued Suggested Resolution — Continued No dial tone Make sure both the handset and line cords into the phone are securely connected. Note that there may be a slight operational delay if you unplug and reconnect the phone. If nothing appears on the display, check your power source.
  • Page 104 Screen seems to drift or waver a bit The 4630 display screen takes an hour after first being “powered up” or so to completely warm up. Images may be distorted until it is fully operational.

  • Page 105: Troubleshooting 4630 Applications

    Troubleshooting Troubleshooting 4630 Applications Troubleshooting 4630 Applications Problem/Symptom Suggested Resolution GENERAL: A feature does not work as indicated Verify the procedure and retry. in the User Guide, or does not work Check below to troubleshoot the as it had previously worked specific application with which you are working.
  • Page 106 Directory query produces an error Verify the spelling of your query. If message correct, there is a problem with either the 4630’s administration, the server, or the network. Contact your System Administrator, providing the exact text of the error message you received.
  • Page 107 VOICE MAIL APPLICATION: No Voice Mail application tab Your System Administrator has not displays with the other application administered the link between the 4630 tabs at the bottom of every screen Voice Mail application and your corporate voice messaging system. If...

  • Page 108: Resetting And Power Cycling The Ip Telephone

    Troubleshooting 4630 Applications Troubleshooting Resetting and Power Cycling the IP Telephone Reset your IP Telephone when other Troubleshooting suggestions do not correct the problem or after being advised to do so by your System Administrator. CAUTION: Use a Power Cycle only with the approval of your System Administrator and only when a reset does not resolve the problem.

  • Page 109: Power Cycling The Phone

    Troubleshooting Troubleshooting 4630 Applications Power Cycling the Phone Use the power cycle with your System Administrator’s approval only if the basic or programmed reset procedure cannot be performed or does not correct the problem: 1. Unplug the phone and plug it back in.
  • Page 110 Troubleshooting 4630 Applications Troubleshooting 10-10 Issue 2.0 December 2003...
  • Page 111 Index Numerics 4600 Series IP Telephones Calibrating the Screen Handsets Call Handling Features Headsets for Call Log 4630/4630SW IP Telephone About the Applications Activating/Deactivating Call Logging Button/Feature Descriptions Adding an Entry to Speed Dial Introduction to Archiving the layout Calling a Party From the...
  • Page 112 8-17 Network Audio Quality Numeric (Dialing) Pad 8-12 Incoming Calls, setting the Phone screen for Intended Audience, for this document Introducing Your 4630/4630SW IP Telephone Issue Date Options Accessing the Options and Preferences Screen Activating/Deactivating Call Logging 8-15 Alphabetize Speed Dial Entries...
  • Page 113 2-10 Changing from, to the Handset User ID, Password 2-10 Ending a call while the speaker is active Options, for the 4630/4630SW IP Telephone 2-10 Turning the speaker off during a call 2-10 Turning the speaker on during a call...
  • Page 114 Web Access Using the Voice Mail Application Navigating Web Pages Using the Web Access Application 10-7 Troubleshooting Using Your 4630/4630SW IP Telephone 1-10 Web Access Application Calling a Party From the Using the Web Pages, Navigating Issue 2.0 December 2003...

This manual is also suitable for:

4630w

Table of Contents