Troubleshooting - SoftBank 924P User Manual

Troubleshooting

Handset does not turn on
・
Was L pressed for more than one second?
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Is battery level sufficient?
・
Is battery inserted properly? (ZP.1-13)
Handset functions do not work after turning power on
・
Does PIN Entry window appear?
PIN Authentication (ZP.12-2) is ON . Enter PIN.
USIM not inserted After power-off Insert USIM or Inserted USIM is
unavailable to this mobile phone Please insert valid one appears
when handset is turned on or operations attempted
・
Is USIM Card inserted correctly? (ZP.1-5)
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Is SoftBank specified USIM Card inserted? (ZP.1-4)
Unusable USIM Card may be inserted.
・
USIM Card IC chip may be dirty.
Wipe with a clean cloth, then insert USIM Card correctly.
Keypad does not respond
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Does appear in Standby?
Keyguard (ZP.12-4) is active. Cancel it.
・
Does appear?
Privacy Key Lock is active (ZP.12-4). Cancel it.
Display is blurred
・
Adjust display brightness (ZP.18-5).
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Is View Blind active?
Cancel View Blind (ZP.1-30).
19
19-10
Side Key does not work while handset is closed
・
Does appear?
Side-keys Guard (ZP.12-9) is ON .
Set to OFF .
Outgoing calls or Video Calls will not connect or message and
Internet connections are unavailable
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Does appear?
Is handset out-of-range or in a location where signal is weak?
Move to a location where signal is strong.
・
Does appear?
Cancel Offline Mode (ZP.1-17).
・
Are you using handset overseas?
Set international settings (e.g. Select Operator) to use abroad
(ZP.2-10).
・
Does appear?
Personal Data Lock is set (ZP.12-5). Deactivate Personal Data Lock.
Outgoing calls or Video Calls will not connect
・
Is area code entered?
・
Is restricting outgoing calls in Call Barring? (ZP.2-20)
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Does appear in Standby?
Total cost has reached upper limit. Set Max Cost Limit to OFF or
execute Reset (ZP.18-9).
Outgoing calls will not connect or busy signal sounds
・
Did you enter area code?
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Is restricting outgoing calls in Call Barring? (ZP.2-20)
Call is interrupted or disconnected
・
Does appear? Is handset out-of-range or in a location where signal
is weak?
Move to a location where signal is strong.