Cochlear Nucleus CP810 Troubleshooting Manual

Sound processor and remote assistant

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Nucleus

CP810 Sound Processor and

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CR110 Remote Assistant

Troubleshooting Guide

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Page 1 Nucleus CP810 Sound Processor and ® Nucleus CR110 Remote Assistant ® Troubleshooting Guide...
Page 2 Warning (harmful) Potential safety hazards and serious adverse reactions. Could cause harm to person. This troubleshooting guide is not a complete user guide for the Cochlear Nucleus CP810 Sound Processor or the Cochlear Nucleus ™ ® ™ ® CR110 Remote Assistant.
Page 3: Table Of Contents
Contents Introduction ....................... 5 Perform a maintenance check ..............5 Inspect the components ................6 Confirm that your processor is receiving sound ........8 How to check for sound using the Monitor Earphones ...... 9 Use your remote assistant to troubleshoot your processor ....11 Respond to visual alerts ................11 Check your remote assistant status indicator ........20 Step through the troubleshooting guide on the remote assistant .
Page 4 You see numbers instead of names on the Home screen ....34 The "Found new hardware" wizard appears ........35 Your remote assistant will not charge ..........35 You cannot see your remote assistant screen clearly .......36 Your remote assistant battery emptied very quickly......36 Your remote assistant is damaged ............36 Troubleshoot the CP800 Series Battery Charger ........
Page 5: Introduction
Introduction From time to time, you may need to troubleshoot your Cochlear ™ Nucleus CP810 Sound Processor or your Cochlear Nucleus CR110 ® ™ ® Remote Assistant. This guide explains how to: • Perform a maintenance check. • Use your remote assistant to troubleshoot your processor.
Page 6: Inspect The Components
Check that the coil cable has no cracks or bumps. If the coil cable is damaged, replace the coil cable. 6 - CP810 and CR110 Troubleshooting Guide © Cochlear Limited 2010...
Page 7 If any part of your processor, coil or coil cable is physically damaged, contact your clinician. The CP810 Sound Processor and all accessories are not user serviceable. Only a person authorised by Cochlear Limited should repair your processing unit. © Cochlear Limited 2010...
Page 8: Confirm That Your Processor Is Receiving Sound
(goes up and down) according to the sound levels. You can also set your indicator light preferences to "Sound on". When the processor is receiving sound, the processor indicator light displays rapid green flashes. 8 - CP810 and CR110 Troubleshooting Guide © Cochlear Limited 2010...
Page 9: How To Check For Sound Using The Monitor Earphones
Step 2: • Ensure that you can hear sound through the monitor earphones. • Plug the accessory into the accessory connector on the monitor earphones. • Listen to sounds. © Cochlear Limited 2010 CP810 and CR110 Troubleshooting Guide - 9...
Page 10 Does processor turn on? Figure 3: Use your remote assistant to troubleshoot your processor 10 - CP810 and CR110 Troubleshooting Guide © Cochlear Limited 2010...
Page 11: Use Your Remote Assistant To Troubleshoot Your Processor
Press one of the lower soft keys (4) on your remote assistant. • Follow the suggested action described in this section of this guide. To clear the alert from the screen, press the Cochlear key (5). © Cochlear Limited 2010 CP810 and CR110 Troubleshooting Guide - 11...
Page 12: Processor Unavailable
"Coil has disconnected from the implant" and "Processor battery low" alerts appear one after the other. To clear multiple alerts from the screen, press the Cochlear key once for each alert. The following visual alerts may display on your remote assistant:...
Page 13 Your remote assistant has no additional information about the "Processor unavailable" alert. If you press one of the lower keys when this alert appears, the remote assistant displays the troubleshooting guide. © Cochlear Limited 2010 CP810 and CR110 Troubleshooting Guide - 13...
Page 14: Coil Has Disconnected From The Implant
Check both the coil and the coil cable as described in Perform a maintenance check. If this solved the problem, you’re done. If not, continue. Step 3: Contact your clinician. 14 - CP810 and CR110 Troubleshooting Guide © Cochlear Limited 2010...
Page 15: Coil Cable Not Connected
There could be less than half an hour of battery life left. Suggested actions: Replace or recharge your processor batteries as soon as possible. © Cochlear Limited 2010 CP810 and CR110 Troubleshooting Guide - 15...
Page 16: Processor Battery Empty
Remote assistant battery empty Your remote assistant's battery is empty. Suggested actions: Recharge your remote assistant's battery immediately using the USB cable and the Cochlear global mains power adaptor. 16 - CP810 and CR110 Troubleshooting Guide © Cochlear Limited 2010...
Page 17: Processor Is Not Detecting Sound
On your processor, switch to microphone input. Complete the steps described in You do not hear sound. If this solved the problem, you're done. If not, continue. Step 3: Contact your clinician. © Cochlear Limited 2010 CP810 and CR110 Troubleshooting Guide - 17...
Page 18: Coil Fault
Check both the coil and the coil cable as described in Perform a maintenance check. If this solved the problem, you’re done. If not, continue. Step 3: Contact your clinician. 18 - CP810 and CR110 Troubleshooting Guide © Cochlear Limited 2010...
Page 19: Processor Not Connected To The Correct Implant
Step 1: Try turning your processor off then on again. Change to a different program. If this solved the problem, you’re done. If not, continue. Step 2: Contact your clinician. © Cochlear Limited 2010 CP810 and CR110 Troubleshooting Guide - 19...
Page 20: Check Your Remote Assistant Status Indicator
Your remote assistant’s firmware may need an update. Suggested actions: Step 1: Press the Cochlear key to check your remote assistant screen for alerts. Follow the suggested action for the alert as described in the Respond to visual alerts section of this guide.
Page 21: Step Through The Troubleshooting Guide On The Remote Assistant
Step through the troubleshooting guide on your remote assistant • Press the Cochlear key (1). If you see a visual alert on the screen, press the Cochlear key once for each alert until the processor battery status screen (2) appears.
Page 23: Troubleshoot Your Processor
If you have a remote assistant, reset your processor's settings. This will return all system settings to the values set by your clinician. If you don't have a remote assistant, contact your clinician. © Cochlear Limited 2010 CP810 and CR110 Troubleshooting Guide - 23...
Page 24: You Are Not Sure What Your Processor Flashes Mean
Make sure you have inserted fresh batteries in the new battery module. Try turning on your processor again. If this solved the problem, you're done. If not, continue. Step 3: Contact your clinician. 24 - CP810 and CR110 Troubleshooting Guide © Cochlear Limited 2010...
Page 25: You Do Not Hear Sound
This will return all system settings to the values set by your clinician. If this solved the problem, you're done. If not, continue. Step 6: Contact your clinician. © Cochlear Limited 2010 CP810 and CR110 Troubleshooting Guide - 25...
Page 26: Sound Is Intermittent Or Volume Goes Up And Down
This will return all system settings to the values set by your clinician. If this solved the problem, you're done. If not, continue. Step 3: Contact your clinician. 26 - CP810 and CR110 Troubleshooting Guide © Cochlear Limited 2010...
Page 27: Sound Is Too Quiet Or Muffled
This will return all system settings to the values set by your clinician. If this solved the problem, you're done. If not, continue. Step 4: Contact your clinician. © Cochlear Limited 2010 CP810 and CR110 Troubleshooting Guide - 27...
Page 28: When Using The Litewear, Your Processor Does Not Work
Simple option Advanced option Press the upper button. Press and hold the upper button. If this solved the problem, you're done. If not, continue. Step 3: Contact your clinician. 28 - CP810 and CR110 Troubleshooting Guide © Cochlear Limited 2010...
Page 29: You Do Not Hear Sound From An Audio Accessory
Complete the steps described in Perform a maintenance check, including checking for sound using the Monitor Earphones. If this solved the problem, you're done. If not, continue. Step 5: Contact your clinician. © Cochlear Limited 2010 CP810 and CR110 Troubleshooting Guide - 29...
Page 30: You Hear Interference Such As Buzzing Or Distorted Speech
If this solved the problem, you're done. If not, continue. Step 3: Contact your clinician. If you continue to hear interference most of the time, even when there are no electronic devices nearby, contact your clinician. 30 - CP810 and CR110 Troubleshooting Guide © Cochlear Limited 2010...
Page 31: Troubleshoot Your Remote Assistant
To read more information about the alert and how to resolve it, press one of the lower soft keys. Step 2: To clear the alert from the screen, press the Cochlear key. © Cochlear Limited 2010 CP810 and CR110 Troubleshooting Guide - 31...
Page 32: You Have Accidentally Changed Processor Settings
If this solved the problem, you're done. If not, continue. Step 3: Try recharging your remote assistant using the USB cable and Cochlear global mains power adaptor. If this solved the problem, you're done. If not, continue. Step 4: Using the tip of a pen, press the hard reset button on the back of your remote assistant.
Page 33: Your Remote Assistant Will Not Turn On
Step 1: Your remote assistant's battery may be empty. Try recharging your remote assistant using the USB cable and Cochlear global mains power adaptor. Try turning on your remote assistant again. If this solved the problem, you're done. If not, continue.
Page 34: You Are Pressing A Key And Nothing Happens
You see numbers instead of names on the Home screen Suggested actions: Press and hold the top left and top right soft keys at the same time until the program names appear. 34 - CP810 and CR110 Troubleshooting Guide © Cochlear Limited 2010...
Page 35: The "Found New Hardware" Wizard Appears
Your remote assistant will not charge Suggested actions: Step 1: Check the connections between your remote assistant, the USB cable and the Cochlear global mains power adaptor. Try recharging your remote assistant again. If this solved the problem, you're done. If not, continue. Step 2: If you are charging your remote assistant using a computer, make sure the computer is still running.
Page 36: You Cannot See Your Remote Assistant Screen Clearly
Your remote assistant is damaged If your remote assistant is physically damaged, contact your clinician. The CR110 remote assistant is not a serviceable item. The battery is not replaceable. 36 - CP810 and CR110 Troubleshooting Guide © Cochlear Limited 2010...
Page 37: Troubleshoot The Cp800 Series Battery Charger
This does not cause any damage to the battery as the charge cycle on a fully charged battery is very short. © Cochlear Limited 2010 CP810 and CR110 Troubleshooting Guide - 37...
Page 39: Your Problem Is Not Listed Here
Your problem is not listed here If your problem is not listed in this guide, contact your clinician. © Cochlear Limited 2010 CP810 and CR110 Troubleshooting Guide - 39...
Page 41: Index
Coil has disconnected from the implant 14 Coil has fallen off your head 14 Coil not compatible with your processor 18 Coil or coil cable may be faulty 14 © Cochlear Limited 2010 CP810 and CR110 Troubleshooting Guide - 41...
Page 42 Fault with the microphones 17 Fault with your processor 17 Flashing blue 20 Flashing orange 20 Fluorescent lighting 30 Found new hardware 35 Hard reset button 32 See Visual alerts Help messages 42 - CP810 and CR110 Troubleshooting Guide © Cochlear Limited 2010...
Page 43 Hands free mobile phone kits 12 Mains power boards 30 Mobile phone towers 30 Radio and TV transmission towers 30 Shopping centre and airport security systems 30 Some digital mobile phones 30 Wi-Fi 12 © Cochlear Limited 2010 CP810 and CR110 Troubleshooting Guide - 43...
Page 44 Check the coil cable socket 6 Check the microphone protectors 7 Confirm that your processor is receiving sound 5 Inspect the components 5 Microphone 7 Microphone protectors 7 No coil cable connected 15 44 - CP810 and CR110 Troubleshooting Guide © Cochlear Limited 2010...
Page 45 Contrast and brightness settings 36 Found new hardware wizard 35 Internet access 35 Is damaged 36 Keypad Locked 34 Operating distance 12 Pressing a key and nothing happens 34 © Cochlear Limited 2010 CP810 and CR110 Troubleshooting Guide - 45...
Page 46 Volume goes up and down 26 You do not hear sound 25 You do not hear sound from an audio accessory 29 Standard battery module 24 Standby mode 32 Status indicator 20 46 - CP810 and CR110 Troubleshooting Guide © Cochlear Limited 2010...
Page 47 Processor battery empty 16 Processor battery low 15 Processor is not detecting sound 17 Processor not connected to the correct implant 19 Processor unavailable 12 Remote assistant battery empty 16 © Cochlear Limited 2010 CP810 and CR110 Troubleshooting Guide - 47...
Page 48 Index Remote assistant battery low 16 Volume goes up and down 26 Zinc air batteries 24 48 - CP810 and CR110 Troubleshooting Guide © Cochlear Limited 2010...
Page 52 Nucleus is a registered trademark of Cochlear Limited. Cochlear and the elliptical logo are trademarks of Cochlear Limited. Bluetooth is a registered trademark of Bluetooth SIG, Inc. The statements made in this guide are believed to be true and correct in every detail as of the date of publication. However, specifications are subject to change without notice.

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